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    Employee Performance: Dealing With Poor Performers
    KEEP WRITTEN RECORDS: “Document !Document! Document!” Keep a record of periodic performance reviews, incidents of unsatisfactory performance, conferences where warnings are administered or terminations are announced. Issue warnings and terminations in writing as well as verbally. When dealing with a particularly unstable or vindictive employee, request that the employee sign a written summary of a warning or termination conference to attest to the fact that the summary is accurate (not that they necessarily agree with it).DOCUMENTATION SERVES TWO PURPOSES: First, it insures that the message has been conveyed. All people’s memories of conversations are distorted by emotions and expectations. So it is quite likely that an employee coming out of an emotional warning conference will have a faulty memory of the specifics, unless the memory is aided by a written summary. Second, documentation provides insurance for post-termination confrontations. If the employee challenges a firing, either before an owner, a board, or an unemployment claims officer, claiming that adequate warning was not given or that the firing was groundless, a written record of the entire process should provide sufficient evidence to counter these claims.KEEP EMPLOYEES INFORMED: A means of avoiding potential confrontation is for the manager is to keep his boss up-to-date on the situation. For a manager who is also the owner of the business, of course, there is no one else to turn to. However, if the executive director answers to a board, owner, or spon
    tate closings each year. Competition is more than fierce. Therefore, agents are forced to find ways to set themselves apart from their competition. Commission wars, like airline fare wars, are quite common. However, what use is a reduced commission if the agent you hire completely botches your transaction and causes you to lose your shirt anyway?

    Real estate agents are shrewd salespeople. They are quite adept at picking up on the fears and naivet? of potential clients and will, unfortunately, not hesitate to tell you what they know you want to hear. They justify their actions with the argument that they, too, need to earn a living and must protect their income stream. Who, then, is protecting you, the consumer? Only you can protect yourself from the pitfalls of hiring the wrong real estate agent.

    Here are some of the important things to consider when choosing a real estate agent:

    Price – the single most critical factor in selling your home, especially now that home values are st

    Power Packed Tips to Make YOU Earn $50,000 from Home
    Here are the realistic secrets and tips for You:a. Always remember that you need a right vehicle to bring your own $50,000. It means that you have to join a powerful program from a powerful company, a company that could give you 3 kind of magical Income : "Network Marketing Income, Direct Selling Income and WebStar Income(Network-Direct Income)".b. Find an easy to use product, or a mass used product. Because it would affect your own business market and income traffic.c. Find a company who provide Weekly training (an easy to follow training) and Weekly Bonus for you. It will keep you stand week after week.d. Always focused to your downline. Keep that “asset”, and make them produce income for you.e. Become debt free, even a cent! Its unusual tips, but if you could do that, it would be positive for your business, your life, and for your own downline. It’s one of a financial secret to become a millionaire.f. The major problem of people failed in online business is Drop-Out Condition. So try to improve your skills to survive in one company that already give you the opportunity of those three magical income. The power of persistence is the another magical thing to success. After you find a great company, great income opportunity,and great training, than try to fight for it.
    Let me start by offering my credentials. After all, what good is advice from someone who lacks any credible knowledge or experience on the topics about which he or she purports to be an expert?

    I was a licensed real estate agent in New England (I am deliberately vague for reasons that will later become obvious). I took the courses required to even sit for the real estate exam and subsequently passed the exam with one of the highest scores on record for that state. Even my broker was shocked to learn that I scored better on my exam than he had. Thereafter, I became a member of the National Association of Realtors, earning the right to the title of Realtor. I paid my required dues, and they were substantial, and attended all the required continuing education to maintain my license and Realtor title. I was recruited by and joined the ranks of Century 21, the #1 most recognized and trusted name in real estate, and endured several more weeks of the most intensive training in the industry. I completed an exhaustive course in marketing, wherein I learned all the many facets of competing for listings and representation of buyers. In my first few months as a licensed real estate agent, I grossed more than $2 million in sales. Shortly thereafter, I left New England and my real estate career behind. That, however, is another article in its own right.

    Thus, I have first hand knowledge of the many tricks of the trade and marketing exploits employed to win the confidence and, ultimately, the business of homeowners and buyers. Some of these methods are legitimate marketing tools utilized by reputable real estate agents. Others are nothing more than cons designed to manipulate na?ve and, perhaps, desperate people into signing contracts that can, and usually do, result in financial hardship for the unwary homeowner or buyer.

    Please do not misunderstand me. There are a number of extremely dedicated and trustworthy agents out there. I have had the privilege of working with some of them myself. Even so, I doubt I have to elaborate on the reasons why real estate agents are the subject of so much scrutiny and distrust. In recent years, real estate agents have been the target of numerous lawsuits alleging fraud, misrepresentation and negligence. Much like lawyers and used car salesmen, real estate agents have earned a nasty reputation as sleazy, money-hungry vultures in polyester suits. I, for one, never wore polyester! More importantly, my extremely heightened sense of justice precluded me from mastering the finer points of consumer deception. My opinions, therefore, on the tactics of some of the masters were not well received.

    The most disreputable of all the agents I knew or had the misfortune of working with was, ironically, the hometown boy whom everyone knew and believed to be honest. Despite the fact that this man deviously plotted for months to open his own agency, while employed by a prominent and long-established agency, and subsequently stole agents and clients from his employer, the tiny, unaware community continued to offer him its support. What relevance does this have to my article? This same man, who boasted about his rather lax standards and admitted with glee to selling the wrong property to a buyer, now claims a significant portion of the real estate business in that area. He is charming, clean cut, and appears to be knowledgeable. Before long, unsuspecting potential clients begin to feel comfortable with him and actually buy into the cunning bill of goods he sells. He is not unique. Therein lies the danger.

    I am sharing this information with you now to help the average homeowner or buyer gain a much deserved and overdue advantage in the treacherous world of real estate.

    Real estate agents earn their living strictly by commission. They do not get paid unless they close a real estate transaction. In any given locale, there are literally hundreds (in some cases, thousands) of real estate agents all vying for a very limited number of real estate closings each year. Competition is more than fierce. Therefore, agents are forced to find ways to set themselves apart from their competition. Commission wars, like airline fare wars, are quite common. However, what use is a reduced commission if the agent you hire completely botches your transaction and causes you to lose your shirt anyway?

    Real estate agents are shrewd salespeople. They are quite adept at picking up on the fears and naivet? of potential clients and will, unfortunately, not hesitate to tell you what they know you want to hear. They justify their actions with the argument that they, too, need to earn a living and must protect their income stream. Who, then, is protecting you, the consumer? Only you can protect yourself from the pitfalls of hiring the wrong real estate agent.

    Here are some of the important things to consider when choosing a real estate agent:

    Price – the single most critical factor in selling your home, especially now that home values are st

    The Five Words That Will Kill Your Service Business
    “Is my vehicle ready, yet?” may seem like pretty innocuous words. However, these are the five little words that could hurt your dealership’s bottom-line. Anytime your customer initiates a call AFTER the promised delivery time, you have damaged your image in your customer’s heart and mind. Granted, if our answer is “Yes, Mr. Jones, I was just about to give you a call. We have completed all the work on your vehicle. You can come and pick it up at your convenience,” it may stem the bleeding. But if we say, “Oh, let me check. No, we haven’t gotten to your car. Boy, have we been swamped today,” you are adding insult to injury.Think about it from your customers’ perspective. They are busy people who are already inconvenienced by the loss of their vehicle. If they call you, you have compounded that inconvenience. They are worried about when they can get their vehicle back, AND they had to take time from their day to find out whether you have completed the work. One of the reasons customers take their vehicles to an independent service center, instead of a dealership service department, is that they can be in control of when their vehicle will be ready. For example driving up to a quick lube center (“in and out in 10 minutes”), the customer feels in control. If there are too many cars in line, they can choose to drive away. But if the place is empty, they know that they can drive in and out in a few minutes. Time is an important factor for most clients. Remember, in most of our customers’ minds…time IS money. So, you
    leted an exhaustive course in marketing, wherein I learned all the many facets of competing for listings and representation of buyers. In my first few months as a licensed real estate agent, I grossed more than $2 million in sales. Shortly thereafter, I left New England and my real estate career behind. That, however, is another article in its own right.

    Thus, I have first hand knowledge of the many tricks of the trade and marketing exploits employed to win the confidence and, ultimately, the business of homeowners and buyers. Some of these methods are legitimate marketing tools utilized by reputable real estate agents. Others are nothing more than cons designed to manipulate na?ve and, perhaps, desperate people into signing contracts that can, and usually do, result in financial hardship for the unwary homeowner or buyer.

    Please do not misunderstand me. There are a number of extremely dedicated and trustworthy agents out there. I have had the privilege of working with some of them myself. Even so, I doubt I have to elaborate on the reasons why real estate agents are the subject of so much scrutiny and distrust. In recent years, real estate agents have been the target of numerous lawsuits alleging fraud, misrepresentation and negligence. Much like lawyers and used car salesmen, real estate agents have earned a nasty reputation as sleazy, money-hungry vultures in polyester suits. I, for one, never wore polyester! More importantly, my extremely heightened sense of justice precluded me from mastering the finer points of consumer deception. My opinions, therefore, on the tactics of some of the masters were not well received.

    The most disreputable of all the agents I knew or had the misfortune of working with was, ironically, the hometown boy whom everyone knew and believed to be honest. Despite the fact that this man deviously plotted for months to open his own agency, while employed by a prominent and long-established agency, and subsequently stole agents and clients from his employer, the tiny, unaware community continued to offer him its support. What relevance does this have to my article? This same man, who boasted about his rather lax standards and admitted with glee to selling the wrong property to a buyer, now claims a significant portion of the real estate business in that area. He is charming, clean cut, and appears to be knowledgeable. Before long, unsuspecting potential clients begin to feel comfortable with him and actually buy into the cunning bill of goods he sells. He is not unique. Therein lies the danger.

    I am sharing this information with you now to help the average homeowner or buyer gain a much deserved and overdue advantage in the treacherous world of real estate.

    Real estate agents earn their living strictly by commission. They do not get paid unless they close a real estate transaction. In any given locale, there are literally hundreds (in some cases, thousands) of real estate agents all vying for a very limited number of real estate closings each year. Competition is more than fierce. Therefore, agents are forced to find ways to set themselves apart from their competition. Commission wars, like airline fare wars, are quite common. However, what use is a reduced commission if the agent you hire completely botches your transaction and causes you to lose your shirt anyway?

    Real estate agents are shrewd salespeople. They are quite adept at picking up on the fears and naivet? of potential clients and will, unfortunately, not hesitate to tell you what they know you want to hear. They justify their actions with the argument that they, too, need to earn a living and must protect their income stream. Who, then, is protecting you, the consumer? Only you can protect yourself from the pitfalls of hiring the wrong real estate agent.

    Here are some of the important things to consider when choosing a real estate agent:

    Price – the single most critical factor in selling your home, especially now that home values are st

    Sales Skills are Life Skills
    I love the art of selling. LOVE IT. When I first entered the field of sales, the one thing I quickly grew to appreciate was the fact that anything I did to increase my ability in selling also increased my ability in life. Sales skills are life skills.“There’s a born salesman!” I have yet to read, or hear on the evening news, of a lady who gave birth to a sales person. Or an attorney, or doctor, or for that matter an embezzler or swindler. Birth is given to boys and girls; everything after that is by choices made and skills that are learned. And sales skills are life skills.“I am not ever going to be in sales!” Really? If you have ever been in a conversation in which you were trying to express an opinion or influence an event, then you were selling. The truth is that everyone is constantly trying to sell an idea, belief, proposition, opinion, or a goal. You use sales skills throughout the day, everyday. With your spouse, your kids, your peers, your neighbor, your parents, at the store, at the bank, at your church, when you buy a car or a house, or when you simply go out to dinner. Sales skills are life skills.There is not an area of your life where sales skills cannot be a benefit. Teachers use sales skills. Preachers use sales skills. Police officers use sales skills. Mother Teresa used sales skills. Regardless of what you do, sales skills will improve your probability for success at motivating, instructing, encouraging, coaching, communicating with and reaching people. Sales skills are life ski
    self. Even so, I doubt I have to elaborate on the reasons why real estate agents are the subject of so much scrutiny and distrust. In recent years, real estate agents have been the target of numerous lawsuits alleging fraud, misrepresentation and negligence. Much like lawyers and used car salesmen, real estate agents have earned a nasty reputation as sleazy, money-hungry vultures in polyester suits. I, for one, never wore polyester! More importantly, my extremely heightened sense of justice precluded me from mastering the finer points of consumer deception. My opinions, therefore, on the tactics of some of the masters were not well received.

    The most disreputable of all the agents I knew or had the misfortune of working with was, ironically, the hometown boy whom everyone knew and believed to be honest. Despite the fact that this man deviously plotted for months to open his own agency, while employed by a prominent and long-established agency, and subsequently stole agents and clients from his employer, the tiny, unaware community continued to offer him its support. What relevance does this have to my article? This same man, who boasted about his rather lax standards and admitted with glee to selling the wrong property to a buyer, now claims a significant portion of the real estate business in that area. He is charming, clean cut, and appears to be knowledgeable. Before long, unsuspecting potential clients begin to feel comfortable with him and actually buy into the cunning bill of goods he sells. He is not unique. Therein lies the danger.

    I am sharing this information with you now to help the average homeowner or buyer gain a much deserved and overdue advantage in the treacherous world of real estate.

    Real estate agents earn their living strictly by commission. They do not get paid unless they close a real estate transaction. In any given locale, there are literally hundreds (in some cases, thousands) of real estate agents all vying for a very limited number of real estate closings each year. Competition is more than fierce. Therefore, agents are forced to find ways to set themselves apart from their competition. Commission wars, like airline fare wars, are quite common. However, what use is a reduced commission if the agent you hire completely botches your transaction and causes you to lose your shirt anyway?

    Real estate agents are shrewd salespeople. They are quite adept at picking up on the fears and naivet? of potential clients and will, unfortunately, not hesitate to tell you what they know you want to hear. They justify their actions with the argument that they, too, need to earn a living and must protect their income stream. Who, then, is protecting you, the consumer? Only you can protect yourself from the pitfalls of hiring the wrong real estate agent.

    Here are some of the important things to consider when choosing a real estate agent:

    Price – the single most critical factor in selling your home, especially now that home values are st

    Work Is A Four-Letter Word
    I can hear the jokes already and most of them are not politically correct. Let me throw out a word that we often don't attach to work and yet I think it is a word of redemption, of contribution, of achievement, of community, and ultimately, of legacy.Here it is: LOVE.Kahil Gibran proclaimed, "Work is love made visible". I would further clarify his position by insisting that a job is what you do for a paycheck.Work is what you do for a life. It is that energizing, all-encompassing activity that allows you to bring skills to bear in ways that are satisfying beyond a pay period. It is that activity that saves you from being a faceless number in a mechanistic wheel-hence it holds redemptive powers. It is that activity which makes a contribution to a larger world order. It is that activity from which you sense a measure of accomplishment and achievement. It excites you. It gives you joy. It binds you to a community of people who are stakeholders in what you do.Ultimately, it has a ripple effect and the potency of a legacy for those who follow."Ah come on!" you insist. "How about a garbage collector? A waiter? A store clerk? Who is going to love those jobs?"Great question. And at face value, it seems that not every employment opportunity has such grand potential. Just take the money, leave it as soon as you can for greener pastures. Screw those miserable bosses. Thumb your nose at the customer.And tomorrow you die.That's it. Plain and simple. While you are looking for the
    his employer, the tiny, unaware community continued to offer him its support. What relevance does this have to my article? This same man, who boasted about his rather lax standards and admitted with glee to selling the wrong property to a buyer, now claims a significant portion of the real estate business in that area. He is charming, clean cut, and appears to be knowledgeable. Before long, unsuspecting potential clients begin to feel comfortable with him and actually buy into the cunning bill of goods he sells. He is not unique. Therein lies the danger.

    I am sharing this information with you now to help the average homeowner or buyer gain a much deserved and overdue advantage in the treacherous world of real estate.

    Real estate agents earn their living strictly by commission. They do not get paid unless they close a real estate transaction. In any given locale, there are literally hundreds (in some cases, thousands) of real estate agents all vying for a very limited number of real estate closings each year. Competition is more than fierce. Therefore, agents are forced to find ways to set themselves apart from their competition. Commission wars, like airline fare wars, are quite common. However, what use is a reduced commission if the agent you hire completely botches your transaction and causes you to lose your shirt anyway?

    Real estate agents are shrewd salespeople. They are quite adept at picking up on the fears and naivet? of potential clients and will, unfortunately, not hesitate to tell you what they know you want to hear. They justify their actions with the argument that they, too, need to earn a living and must protect their income stream. Who, then, is protecting you, the consumer? Only you can protect yourself from the pitfalls of hiring the wrong real estate agent.

    Here are some of the important things to consider when choosing a real estate agent:

    Price – the single most critical factor in selling your home, especially now that home values are st

    Too Many Lawyers in Franchising Today
    Attorneys and Lawyers are ruining the franchise industry. It is too bad too, because franchising represents over 400,000 businesses in our country and accounts for just over one-third of every consumer dollar spent in this country. By over regulating and over lawyering the industry we are weakening our free markets and suffocating our up and coming entrepreneurs.I remember standing with a group in Las Vegas at the annual IFA meeting at the MGM, where everyone was gathered around Mr. Rosenberg and the attorneys were making comments apropos to franchise law, Bob, just rolled his eyes and threw up his arms in gest; “Oh you guys?” he said, meaning, all these laws and rules have nothing to do with successful franchisees or running a franchise company. He did not do it by laws and rules, he did it by caring, working hard and not giving up. Franchising is a win-win situation. Could he have done what he did then, today?The reason I ask is that Krispy Kremes, with a never ending supply of capitalization just got creamed themselves recently and now the lawsuits will fly as the dough hits the ceilings, Atkins diets will take hold and people will have less fillings. KKD’s CFO leaves the company, insiders tied up in class action lawsuits, what next? Well Krispy Kreme will have parties for Washington DC insiders to slow possibility of any regulatory actions. It’s all a game now, so I ask could Duncan Donuts do the same thing today with all this over regulation? Do not be so quick to answer yes, think on it a bit. Think of a
    tate closings each year. Competition is more than fierce. Therefore, agents are forced to find ways to set themselves apart from their competition. Commission wars, like airline fare wars, are quite common. However, what use is a reduced commission if the agent you hire completely botches your transaction and causes you to lose your shirt anyway?

    Real estate agents are shrewd salespeople. They are quite adept at picking up on the fears and naivet? of potential clients and will, unfortunately, not hesitate to tell you what they know you want to hear. They justify their actions with the argument that they, too, need to earn a living and must protect their income stream. Who, then, is protecting you, the consumer? Only you can protect yourself from the pitfalls of hiring the wrong real estate agent.

    Here are some of the important things to consider when choosing a real estate agent:

    Price – the single most critical factor in selling your home, especially now that home values are stagnating or receding. The market has definitely turned in favor of buyers. Therefore, you MUST know the comparable sales of homes in your neighborhood or town and price your home appropriately. A good real estate agent will provide you with a Comparative Market Analysis detailing all the sales of like homes in your area and will have a definitive opinion about the listing price for your home. In fact, the best agents will likely refuse to take your listing if you, the seller, have unreasonable expectations for listing price. Be wary of any agent who promises you that you can get more for your home than the comparable sales will allow. One of the favored bait-and-switch methods of unscrupulous agents is to convince you that your property is so much better than the comparable properties (this is a play on human nature and our natural yearning for compliments). They will often disparage more honest agents who may have quoted you a fair and reasonable listing price just to get you to list with them. If questioned, these agents will assure you that if all else fails, you can simply reduce your price. I have seen questionable agencies parade dozens of its agents through a home to bombard the homeowner with “expert” opinions about the value of the home to remove any doubt that the homeowner should not only list with that agency, but should also list at the suggested and over-inflated price. What do you suppose happens in nearly every one of these scenarios? The homeowner becomes frustrated when months pass without a contract and, out of desperation, reduces the price of the home. Such a drastic reduction in price signals many things to a potential buyer, none of which helps the seller. The buyer will think that the home has significant problems or that the seller is desperate to sell. In any event, the seller loses most, if not all, bargaining power and will either have to remove the home from the market or accept much less than they should to sell the property.

    Marketing – more and more buyers are turning to the Internet to help them search for their next home. Very few buyers turn to newspapers or other periodicals anymore. Thus, as long as your real estate agent is a member of their regional, online multiple listing service (MLS), then your home will have the same exposure as the other homes similarly listed. MLS services are great equalizers. They generally have rules and regulations prohibiting any one agency from developing advantages over another. Nevertheless, this doesn’t stop agencies from attempting to create a perceived marketing advantage over their competitors. Some will claim that multiple ads in magazines, newspapers and other publications will give your listing more exposure and, thus, sell your home faster. Although such claims are not impossible, they are extremely improbable given the overwhelming propensity of buyers to rely on the ease and convenience of the Internet. So, be cautious if an agent claims to offer significant marketing advantages.

    Brand Name Recognition – indeed, some agencies will claim that its very name will provide you some advantage in selling your home. This rarely happens. The fact is that sellers just want to sell their home for as much as they reasonably can, and buyers want to buy their home for as little as they reasonably can. That’s it. Neither could care less what name appears on the listing. Some people may claim some allegiance to a particular agency because that agency helped them in the past or someone they know works there. However, I worked for the #1 ranked agency in the world, and I can tell you with unabashed honestly that it seldom helped me to compete for listings. I lost listings to smaller, nearly unknown firms for a variety of reasons.

    Experience and Reputation – this is, by far, the most important element in choosing a real estate agent, in my opinion. Other than the listing price, the only other factor that can make or break your plans to sell your home or buy a home is in selecting an agent wh

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