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Suggest You - Epidemic Enthusiasm and Pandemic Pride
We may see some interesting type lawsuits and new case law develop in the very near future as Ford Motor Company’s stock drops. Why you ask? Well it appears Ford Motor Company is going to go private, but in doing so some might say that it is purposefully finding things to do in order to lower its stock price prior to going private. Will those shareholders who have lost money due to the fast stock price drop sue? Will some lawyer try to file that class-action case against Ford Motor Company?This will be an interesting class-action lawsuit in that they are damned if they do and damned if they don’t and this could prevent future companies from attempting to go private. More and more companies are considering this due to the massive over regulation of the SEC Securities Exchange Commission and the incredible class-action lawsuits from groups of minority investors.Would such a suit hold water? No, probably not really because all the US Automakers are having troubles. Even DaimlerChrysler is attempting to hold their head up high as they manuerver thru though times and turbulent waters. General Motors, DaimlerChrysler and Ford Motor Company have all announced lay-offs. Ford Motor Company announced 300,000 lay offs to occur over the next few years and 14,000 wil
Recruiting Planning StrategyYour recruiting strategy is fundamentally one of the most important steps in starting your medical staffing agency. If you cannot find the qualified talent to fill positions your will quickly ruin your reputation and the ability for repeat business. Let’s take a look at what you can do to begin your recruiting planning strategy.The problem new agencies faceAs a new company you are eager to begin your new agency and reap the rewards associated with a successful staffing agency. A company I consulted for in a matter of six months was billing over $100,000 a year in their startup. They had planned for the potential growth by securing methods to acquire recruits quickly and effortlessly.The recruits you seek are often found in unlikely places. Not all potential recruits are found in monster.com or in job fairs. It is also unlikely that you will find all your recruits in trade magazines or respond to an ad in a newspaper. Sometimes you will find the majority of your recruits using only one viable method.As a new company your problem will be to create a process that allows a continual stream of recruits calling you. This is the goal of any new medical staffing agency wishing to stay in business beyond t
Walt Disney World Resorts creates raving fans because they provide a vacation beyond your imagination. They accomplish this not through the miracles of animatronics or the amusement park atmosphere, these things can be found at hundreds of vacation destinations worldwide. Walt Disney World Resorts creates raving fans by infecting their employees (known as cast members) with epidemic enthusiasm and pandemic pride.
So how do you start an epidemic in your business?
The key to creating an epidemic of enthusiasm is to turn your customer service inward. To create for your employees a career experience beyond their wildest imagination. Epidemic enthusiasm comes from an experience of the relationship between your employees and you. When employees feel that they are truly appreciated as your every day hero and that by coming to work they leave invigorated and their life is enhanced rather than leaving tired and their life diminished then your employees become infected with enthusiasm for their work. When they see their careers, their employer in comparison to those of their peers elsewhere they cannot help but ca
It has oft been asked by those ashore how a ship operates, who is in-charge and ignorance shines forth when an engineer is asked "and when will you become Captain"! It is therefore time to lay-to-rest some of these myths and to give explanation as to what foundation a ships management structure is based upon.Every business whether it is a high-flying banking firm or the local plumbers outfit a management structure in place. In a smaller ad-hoc company down the road the management structure may consist of one man sitting in an office, who barks out order like a sniffer dog struck lucky, to a down trodden son who has no choice in the matter or a large wall street firm that has hundreds of workers, many VP's, directors and a chairman who nobody ever sees.Whatever company looked at there is a structure in place, whether it is the ideal structure and whether it works or is practical in real life is not important except to say that like all businesses, cruise ships, gas tankers, ferries, rowing boats and offshore supply vessels all have a management structure in place.A vessels management structure is extremely defined! It is built on decades of culture and formulation and has adapted and changed with time to produce a system that is at first glance ide
Walt Disney World Resorts creates raving fans because they provide a vacation beyond your imagination. They accomplish this not through the miracles of animatronics or the amusement park atmosphere, these things can be found at hundreds of vacation destinations worldwide. Walt Disney World Resorts creates raving fans by infecting their employees (known as cast members) with epidemic enthusiasm and pandemic pride.
So how do you start an epidemic in your business?
The key to creating an epidemic of enthusiasm is to turn your customer service inward. To create for your employees a career experience beyond their wildest imagination. Epidemic enthusiasm comes from an experience of the relationship between your employees and you. When employees feel that they are truly appreciated as your every day hero and that by coming to work they leave invigorated and their life is enhanced rather than leaving tired and their life diminished then your employees become infected with enthusiasm for their work. When they see their careers, their employer in comparison to those of their peers elsewhere they cannot help but ca
In modern corporations mostly due to the DotCom era, when corporations were seeing investors move to faster moving companies; we saw a paradigm shift in Corporate Management. Tom Peters and others saw this and started writing about it. These corporate management gurus were trying to tell us all along what Deming and others had noticed. It seems like America goes thru cycles of losing sight of the ball. But once again we see the return of the suggestion box, although with the flow of thought set up correctly they would never be needed, because innovation would be constant and a moving target.Today’s corporations have to be innovative simply to attempt to comply with the rising tide of over regulations, if they don’t they will drown. Yet they are so busy in the boardrooms discussing transparency with lawyers and accountants they have little time to listen or to brainstorm. The former head of HP made that statement this year at the Davos Convention 2005. With these restrictions it means less innovation can take place and even a great idea is will not work because it has to fit into a perfect box that a regulator has predetermined.Thus the problem that hurts the most and denies us our future; it hurts the employees, managers, customers, consumer and tax base
So how do you start an epidemic in your business?
The key to creating an epidemic of enthusiasm is to turn your customer service inward. To create for your employees a career experience beyond their wildest imagination. Epidemic enthusiasm comes from an experience of the relationship between your employees and you. When employees feel that they are truly appreciated as your every day hero and that by coming to work they leave invigorated and their life is enhanced rather than leaving tired and their life diminished then your employees become infected with enthusiasm for their work. When they see their careers, their employer in comparison to those of their peers elsewhere they cannot help but ca
The so called ‘globalisation’ has cluttered the world markets with so many products and services that nearly 90% of the marketing managers in competing companies do pretty much the same to sustain in the market. There is not much difference in the way P&G operates as compared to how Unilever gets its products to the market. Coke and Pepsi’s operations nearly reflect each other and all that these two compete is on ‘who spends more on advertising this year’! If one disagrees with this argument by saying “we provide better quality products/services”, then don’t forget that this is precisely where your competitors put their efforts as well. Southwest Airlines, the revolutionary domestic American low-cost no-frill airline, most of the time does exactly what its competitors do. Well, the only difference is that Southwest Airlines serves meals in the airport during waits and not on the plane. This in no way means that Southwest Airlines is performing better than its competitors. If you are doing well what you are supposed to be doing, then that is not differentiation but a prerequisite for competing. Also, doing the same things in a better way is a deserving effort but not a strategy, especially in the long run. If all the competitors in the industry tend to converge into a
The key to creating an epidemic of enthusiasm is to turn your customer service inward. To create for your employees a career experience beyond their wildest imagination. Epidemic enthusiasm comes from an experience of the relationship between your employees and you. When employees feel that they are truly appreciated as your every day hero and that by coming to work they leave invigorated and their life is enhanced rather than leaving tired and their life diminished then your employees become infected with enthusiasm for their work. When they see their careers, their employer in comparison to those of their peers elsewhere they cannot help but ca
American business is on the decline. Countries across the globe are producing products cheaper than and with higher quality than we are in the United States. Theorists have concluded it is everything from a lost work ethic to heavy government legislation. The truth lies somewhere in between these realities and reform is necessary in order to reverse the trend. The following principles should guide government legislators and business people alike in producing a business-friendly America.1.) Reform School Education: School education has swayed from its original purpose to develop citizens that contribute to American society, are prepared for the work force and for defending their country. Instead of reading, writing and arithmetic we are now teaching racial division, individualism and a ultra concern for social issues. Legislators and school administrators fail to realize that everyone suffers if America reduces in economic, political and military stature. Where we should be developing adults we are now producing confused children of age.2.) Limit Liability Except in Extreme Cases: Lawsuits, insurance, medical costs, manufacturing and even attitudes are affected by the lack of a cap on liability. Employees sue for millions when they don’t get a promotion,
There are two simple steps to enriching your employees' lives to the point where they know that they are valued and the infection of epidemic enthusiasm takes hold. Appreciation is the first of these two steps.
Robert is the CEO of a medium sized company in South Central Florida. Every morning when Robert arrives at 9:40 a.m. he walks through the entire building greeting every employee from janitor through the managers with a genuine eye glinting smile and a hardy good morning. If an employee appeared down, upset, or distracted he would take a moment to ask them if they were all right, if there was anything that he could personally do to make their day just a little bit brighter and if there was he would do it. It was not unusual to see Bob, as he encouraged his employees to call him, carrying coffee or water or hot tea to somebody's desk just to make them feel a little better. Bob regularly said thank you for being here even though nothing special had been done yet. The day had just begun. His genuine enthusiasm and appreciation was warm, enveloping, and infectious. And it cost him nothing but a brief 20 minutes before his day began.
Robert is a living example of the first step to infecting your organization with epidemic enthusiasm and pandemic pride. T
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