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Suggest You - Let Your Client's Know Your Customer Service Expectations
Advertise - Let Your Product Do The Talking
"If advertisers spent the same amount of money on improving their products as they do on advertising then they wouldn't have to advertise them." ~Will RogersOle Will had a point there!It amazes me when I see a product that looks limp by comparison to those next to it on the counter. I want substance, and I believe it would be safe to
e of you. I believe the true test for Exceptional Customer Service is, Can the first person your customer talks to solve the problem?"If advertisers spent the same amount of money on improving their products as they do on advertising then they wouldn't have to advertise them." ~Will RogersOle Will had a point there!It amazes me when I see a product that looks limp by comparison to those next to it on the counter. I want substance, and I believe it would be safe to
Do your customers know that Exceptional Customer Service is what they should expect
Tough Interview Questions
Tough Interview Questions explainedThere is no doubt that while you are busy answering interview questions your potential employer will have a list of interview questions designed to test your ability and even two or three tough interview questions that may even help you secure the job if you can reply with an awesome answer!As with m
At American Retail Supply, we make mistakes. We spend lots of time and money to make our procedures as efficient and foolproof as possible, but we still make mistakes. So, where do I get off writing these columns that so often highlight the need for Exceptional Customer Service?Tough Interview Questions explainedThere is no doubt that while you are busy answering interview questions your potential employer will have a list of interview questions designed to test your ability and even two or three tough interview questions that may even help you secure the job if you can reply with an awesome answer!As with m
While nobody likes to be at the receiving end of a mistake, we all know that people make mistakes. Exceptional Customer Service requires that we learn from these mistakes and take action to reduce or eliminate them, but what really brings customers back is your response when you mess up.
Here are a few points to consider as you examine your customer service. Can your front line people solve the huge majority of your customer’s problems?
You’ve heard it from me before and if you read this column you’ll hear it again. People don’t want hassles and very few are out to take advantage of you. I believe the true test for Exceptional Customer Service is, Can the first person your customer talks to solve the problem?
Do your customers know that Exceptional Customer Service is what they should expect
Top Jingle Companies: What to Look For, What to Expect
The internet offers you the opportunity to seek out jingle companies and listen to their jingle samples online. Your success depends upon a thorough evaluation of as many companies as possible. You don't need to be a musician to know what you like.There are things to look for in a top jingle company and a few red flags that can help to weed out the bottom feeders.When
that so often highlight the need for Exceptional Customer Service?The internet offers you the opportunity to seek out jingle companies and listen to their jingle samples online. Your success depends upon a thorough evaluation of as many companies as possible. You don't need to be a musician to know what you like.There are things to look for in a top jingle company and a few red flags that can help to weed out the bottom feeders.When
While nobody likes to be at the receiving end of a mistake, we all know that people make mistakes. Exceptional Customer Service requires that we learn from these mistakes and take action to reduce or eliminate them, but what really brings customers back is your response when you mess up.
Here are a few points to consider as you examine your customer service. Can your front line people solve the huge majority of your customer’s problems?
You’ve heard it from me before and if you read this column you’ll hear it again. People don’t want hassles and very few are out to take advantage of you. I believe the true test for Exceptional Customer Service is, Can the first person your customer talks to solve the problem?
Do your customers know that Exceptional Customer Service is what they should expect
Misleading Facts about Paid Surveys - Scams vs Real-pay Online Surveys
Paid surveys are increasing in number and scope, reaching millions of people on a daily basis. As more and more companies become interested in receiving customer feedback through paid surveys, more survey companies emerge, offering people the opportunity to earn some cash and prizes as survey takers.There are at least a dozen misleading facts about paid surveys that are circ
from these mistakes and take action to reduce or eliminate them, but what really brings customers back is your response when you mess up.Paid surveys are increasing in number and scope, reaching millions of people on a daily basis. As more and more companies become interested in receiving customer feedback through paid surveys, more survey companies emerge, offering people the opportunity to earn some cash and prizes as survey takers.There are at least a dozen misleading facts about paid surveys that are circ
Here are a few points to consider as you examine your customer service. Can your front line people solve the huge majority of your customer’s problems?
You’ve heard it from me before and if you read this column you’ll hear it again. People don’t want hassles and very few are out to take advantage of you. I believe the true test for Exceptional Customer Service is, Can the first person your customer talks to solve the problem?
Do your customers know that Exceptional Customer Service is what they should expect
Using Freelance Websites to Telecommute
How is your job hunting going? Have you had problems finding legitimate jobs? I don’t know if you’ve ever thought about using freelance websites to obtain work at home, but this should be something you look into. It might not be for you, but you never know until you try.So what would the benefit be to using a freelance website to obtain per project work at home? The first a
r front line people solve the huge majority of your customer’s problems? How is your job hunting going? Have you had problems finding legitimate jobs? I don’t know if you’ve ever thought about using freelance websites to obtain work at home, but this should be something you look into. It might not be for you, but you never know until you try.So what would the benefit be to using a freelance website to obtain per project work at home? The first a
You’ve heard it from me before and if you read this column you’ll hear it again. People don’t want hassles and very few are out to take advantage of you. I believe the true test for Exceptional Customer Service is, Can the first person your customer talks to solve the problem?
Do your customers know that Exceptional Customer Service is what they should expect
Change Management: No More Fear Of Change
Personal and/or organizational change often is met by stiff resistance. Such resistance is however thought of something that is desirable to those who are resisting it.As such the instigators of the change itself then find themselves having to use considerable effort and/or ingenuity to affect others to make the required change. This strategy not only takes tremendous energy
e of you. I believe the true test for Exceptional Customer Service is, Can the first person your customer talks to solve the problem?Personal and/or organizational change often is met by stiff resistance. Such resistance is however thought of something that is desirable to those who are resisting it.As such the instigators of the change itself then find themselves having to use considerable effort and/or ingenuity to affect others to make the required change. This strategy not only takes tremendous energy
Do your customers know that Exceptional Customer Service is what they should expect from you?
I get a few phone calls each year from customers who don’t think they are getting Exceptional Customer Service from us. Almost all of these calls start with, “I read in your newsletter that customer service is important to you, I don’t think I’m getting very good service at all...” or “A few months ago when I was on hold I heard that you wanted me to call you if I had a problem that wasn’t being taken care of.” Sure nobody likes getting calls like this but in another way I LOVE GETTING THEM!
What’s the alternative? For most businesses it’s a customer who really doesn’t want the hassle of complaining. The customer who goes to the competition and not only doesn’t recommend you to others, but maybe even bad mouths you. I love customers who give us the opportunity to MAKE THEM HAPPY. Find a way to tell your customers that you want to know if they are not happy.
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