eat listeners. Active listening forces us to tune in to what the customer is saying, instead of trying to think of what our responses will be.

Hearing and listening are not the similar, though many people use the words interchangeably.

Hearing is a physiological process whereby hearing impressions are established by your ears and transmitted to your brain.

Listening involves interpreting and understanding the sig

While you listen in to a consumer (or co-worker, spouse, significant other), your brain is regularly making hundreds of assumptions. Each word, modulation, and attitude of voice is interpreted, but not always as the orator planned. We can clearly see that 2/3rd of all employees feel management isn’t listening to them.

We all believe we know how to listen, sure? The reality is that very few people know how to truly pay attention. In our seriousness to serve, we get pulled out of a discussion by preparing for the answer whereas the other person is still discussing. We hang around for a pause and when the person takes a breath, we jump in to improve or remedy the circumstances.

Or, we worry about the query that we may be asked that we might not be able to reply cleverly. Will we know the answer? Will we be able to react suitably? What if I am asked a question I don't know the answer to? What if I don't understand the question? What if they find out that I'm new on the job at this company? What if they get annoyed at me? What if I frustrate them? What if, what if, you fill in the blank? We are anywhere but listening to the other person.

Our intentions are good. We desire to present the best response we can, hopefully the right answer. However, if we are not present to the conversation, the other person feels not heard and insignificant. If there was no upset on their side to begin with, it now exists big time. Fact: if you are not listening to the customer, there is no way you can answer the question. The truth is you probably haven't even heard it.

Listening is our least used and weakest communication skill. None the less, great customer service professionals are first and foremost great listeners. Active listening forces us to tune in to what the customer is saying, instead of trying to think of what our responses will be.

Hearing and listening are not the similar, though many people use the words interchangeably.

Hearing is a physiological process whereby hearing impressions are established by your ears and transmitted to your brain.

Listening involves interpreting and understanding the sign

ntion. In our seriousness to serve, we get pulled out of a discussion by preparing for the answer whereas the other person is still discussing. We hang around for a pause and when the person takes a breath, we jump in to improve or remedy the circumstances.

Or, we worry about the query that we may be asked that we might not be able to reply cleverly. Will we know the answer? Will we be able to react suitably? What if I am asked a question I don't know the answer to? What if I don't understand the question? What if they find out that I'm new on the job at this company? What if they get annoyed at me? What if I frustrate them? What if, what if, you fill in the blank? We are anywhere but listening to the other person.

Our intentions are good. We desire to present the best response we can, hopefully the right answer. However, if we are not present to the conversation, the other person feels not heard and insignificant. If there was no upset on their side to begin with, it now exists big time. Fact: if you are not listening to the customer, there is no way you can answer the question. The truth is you probably haven't even heard it.

Listening is our least used and weakest communication skill. None the less, great customer service professionals are first and foremost great listeners. Active listening forces us to tune in to what the customer is saying, instead of trying to think of what our responses will be.

Hearing and listening are not the similar, though many people use the words interchangeably.

Hearing is a physiological process whereby hearing impressions are established by your ears and transmitted to your brain.

Listening involves interpreting and understanding the sig

ked a question I don't know the answer to? What if I don't understand the question? What if they find out that I'm new on the job at this company? What if they get annoyed at me? What if I frustrate them? What if, what if, you fill in the blank? We are anywhere but listening to the other person.

Our intentions are good. We desire to present the best response we can, hopefully the right answer. However, if we are not present to the conversation, the other person feels not heard and insignificant. If there was no upset on their side to begin with, it now exists big time. Fact: if you are not listening to the customer, there is no way you can answer the question. The truth is you probably haven't even heard it.

Listening is our least used and weakest communication skill. None the less, great customer service professionals are first and foremost great listeners. Active listening forces us to tune in to what the customer is saying, instead of trying to think of what our responses will be.

Hearing and listening are not the similar, though many people use the words interchangeably.

Hearing is a physiological process whereby hearing impressions are established by your ears and transmitted to your brain.

Listening involves interpreting and understanding the sig

to the conversation, the other person feels not heard and insignificant. If there was no upset on their side to begin with, it now exists big time. Fact: if you are not listening to the customer, there is no way you can answer the question. The truth is you probably haven't even heard it.

Listening is our least used and weakest communication skill. None the less, great customer service professionals are first and foremost great listeners. Active listening forces us to tune in to what the customer is saying, instead of trying to think of what our responses will be.

Hearing and listening are not the similar, though many people use the words interchangeably.

Hearing is a physiological process whereby hearing impressions are established by your ears and transmitted to your brain.

Listening involves interpreting and understanding the sig

eat listeners. Active listening forces us to tune in to what the customer is saying, instead of trying to think of what our responses will be.

Hearing and listening are not the similar, though many people use the words interchangeably.

Hearing is a physiological process whereby hearing impressions are established by your ears and transmitted to your brain.

Listening involves interpreting and understanding the significance of the sensory experience.

The derivative of listen is 'list,' which means to lean toward one side. Have you ever noticed how you lean in when someone is talking to you, or vice versa? Even on the phone?

When you listen, you succeed and the other person succeeds. But it is not enough to just listen, you have to communicate to people that you're listening. At times people don't think you're listening when you are, since you're not communicating that you're listening.