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Suggest You - Are Your Employees Empowered To Provide World-Class Customer Service?
What is a carbon coach?In July 2005 I left a near perfect job, Director of a successful consultancy (ABS consulting) to set up in business as The Carbon Coach. My mission (and it is mission possible!) is to coach celebs and influential individuals: to help them prosper and feel good by shrinking their lifestyle carbon footprint for real (the tonnage of carbon dioxide emissions that their households travel and energy is responsible for.) I hold their hand while
The debate seems to go on and on. Your employer pays you for what? How do you explain your salary? Let's examine some often touted rationales employees use to explain their pay.Your employer pays you for what you know. Sure they do buddy. You may have heard this one before. This rationale is popular among employees with a pile of credentials and qualifications. Does your employer really pay you for what you know? Yes or no. Yes, we all would like to believe docto
The companies that have a “mystique” around their customer service reputations have empowered their employees to think “outside the box” when it comes to taking care of their customers. They combine a belief with their commitment to customer service with trust in the employees’ judgment and the results are quicker customer resolutions to problems. There are numerous reasons that empowered employees lead to better customer service. Here are a few.
1) Problems are solved quicker. Take an example of a non-empowered employee handling a customer complaint in person. If the customer asks for something which is non-standard, something as basic as a refund without a receipt, the employee typically gets a supervisor. The problem is usually explained again by the customer resultin
Relationship marketing uses event driven tactics, but treats marketing as a process over time rather than single unconnected events. This simple concept could offer a guidepost in developing and implementing your business marketing strategy. Every encounter should be viewed as a public relations event. Glitz without substance provides a weak business foundation at best. The primary public relations opportunities are with customers and must be maximized if your business
The companies that have a “mystique” around their customer service reputations have empowered their employees to think “outside the box” when it comes to taking care of their customers. They combine a belief with their commitment to customer service with trust in the employees’ judgment and the results are quicker customer resolutions to problems. There are numerous reasons that empowered employees lead to better customer service. Here are a few.
1) Problems are solved quicker. Take an example of a non-empowered employee handling a customer complaint in person. If the customer asks for something which is non-standard, something as basic as a refund without a receipt, the employee typically gets a supervisor. The problem is usually explained again by the customer resulti
Rotary die cutting is a process used to cut paper, metal, rubber, plastic, vinyl and other material in a predetermined shape and size. This method is used to cut shapes and designs that cannot be accomplished by a straight cut on a web press or a guillotine cutter.The rotary method uses knife-edge cutting blades designed to cut a particular shape. A machine presses the die into the material to produce the desired shape. The blades can be designed to cut a diverse
1) Problems are solved quicker. Take an example of a non-empowered employee handling a customer complaint in person. If the customer asks for something which is non-standard, something as basic as a refund without a receipt, the employee typically gets a supervisor. The problem is usually explained again by the customer resulti
Real estate is a booming business in America. With millions of dollars worth of property being bought and sold every day, real estate is definitely a popular commodity. To deal in real estate, a person needs to acquire a real estate license. This could be considered a passport to a lucrative career in real estate.The process of acquiring a real estate license is simple. There are a few eligibility criteria to be observed. Any applicant must be at least 18 years o
1) Problems are solved quicker. Take an example of a non-empowered employee handling a customer complaint in person. If the customer asks for something which is non-standard, something as basic as a refund without a receipt, the employee typically gets a supervisor. The problem is usually explained again by the customer resulti
Chris used to work for a corporation--until one day he was told that he could leave... permanently. He wondered why he would be disposed of after giving seven years of his life to the company. He was certain he wouldn't stay there forever, but he thought he would have a little more control over the timing of his departure.I met with Chris and speculated as to the reasons he was fired. Of course, he heard the typical corporate explanation--code words that translat
2) Customers are happier. This should really be the number one reason to empower employees to make decisions. When your customers know that their issues are going to be dealt with quickly, they are going to be happier and more loyal.
3) It saves your company money. Most companies miss this by worrying that their employees will “give away the store”. Employees who use their best judgment tend to make reasonable decisions to deal with custo
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