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Suggest You - How to Receive Good Customer Service
When you sell your time, you sell your life. You might as well be a slave or a mercenary – or an employee. You cannot get rich selling time unless you’re very highly qualified or a rock star or film star. That’s why most consultants and coaches experience peaks and valleys - “chicken or feathers” – their income is seasonal and they work harder and harder for less and less.When I meet with my Joint Venture Forum Members, I alwa
Without doubt, job loss through downsizing or redundancy, is a major event for everyone when it happens. Most of us invest so much of ourselves in what we do that job loss can take away our sense of status and belonging, as well as the routine and support that work provides. With our job forming so much of our identity, it leaves us feeling disoriented and lost - but it can also be a first step to positive job or career change. Ever
Yes, I'm a writer-but only part-time. A girl's gotta pay the bills and this freelance position isn't exactly up there in the pay scale, so I have to maintain a "day job" position and for the most part my job is customer service, so I know of whence I speak.
To get someone to help you isn't really difficult or time-consuming, it's not even a secret-one must simply treat the person who is at the other end of the phone (or desk)as if they are not something less than dirt. Truly.
An example: Your kitchen faucet is 2 years old, the pull out hose is losing it's finish and instead of "tuscan bronze", polished chrome is peeking out, every time you spray something. The part is under warranty. You would like a new hose. How do you get it?
1. Look up your paperwork or at least know how it was purchased. Call the business you bought it from. With today's computers and the proper information can be obtained in a few minutes. However, after two years, don't expect them to remember that it was purchased under your designer's/contractor's name. If you can't remember, give several options! A comput
A must read before you form your corporation.We've talked to literally hundreds of business owners over the years. If there's one thing we've learned beyond the shadow of a doubt from those who have been sued, needlessly poured money down bottomless tax or expense holes, or whose businesses have failed, it's this: NOT ONE was excited over the few bucks they saved by using a low cost incorporator -- or worse, flying solo -- to
To get someone to help you isn't really difficult or time-consuming, it's not even a secret-one must simply treat the person who is at the other end of the phone (or desk)as if they are not something less than dirt. Truly.
An example: Your kitchen faucet is 2 years old, the pull out hose is losing it's finish and instead of "tuscan bronze", polished chrome is peeking out, every time you spray something. The part is under warranty. You would like a new hose. How do you get it?
1. Look up your paperwork or at least know how it was purchased. Call the business you bought it from. With today's computers and the proper information can be obtained in a few minutes. However, after two years, don't expect them to remember that it was purchased under your designer's/contractor's name. If you can't remember, give several options! A compu
About RFIDRadio frequency identification or RFID, is a generic term for technologies that use radio waves to automatically identify people or objects. There are several methods of identification, but the most common is to store a serial number that identifies a person or object, and perhaps other information, on a microchip that is attached to an antenna (the chip and the antenna together are called an RFID transponder or an R
An example: Your kitchen faucet is 2 years old, the pull out hose is losing it's finish and instead of "tuscan bronze", polished chrome is peeking out, every time you spray something. The part is under warranty. You would like a new hose. How do you get it?
1. Look up your paperwork or at least know how it was purchased. Call the business you bought it from. With today's computers and the proper information can be obtained in a few minutes. However, after two years, don't expect them to remember that it was purchased under your designer's/contractor's name. If you can't remember, give several options! A compu
Seeing the looks on employees faces when I visit local businesses tells me what many people already know, a lot of people hate their jobs. Spending 40 or more hours of a week at a place you hate can be very difficult. Regardless of the hatred people have for their jobs they need to realize that it could be worse.If you flip through the employment section of your local newspaper I am sure that there are many jobs a lot worse th
1. Look up your paperwork or at least know how it was purchased. Call the business you bought it from. With today's computers and the proper information can be obtained in a few minutes. However, after two years, don't expect them to remember that it was purchased under your designer's/contractor's name. If you can't remember, give several options! A compu
Based on recent litigation storm clouds, business owners planning exit strategies better batten down their legal hatches.As a small business owner, your company most likely represents a significant portion of your net worth. That’s why it’s crucial not to let litigation wash it away when the time comes to convert your years of hard work into cash.Selling a business involves substantial amounts of money and a wide range
2. Don't use profanity. Think before you speak. The person who's asking questions is trying to help, if you call them names and scream, trust me, they will hang-up or stop even making an attempt at solving your problem. Remember, they didn't cause the problem and without the proper information, they can't request the item from their vendor.
3. Say "thank you". Two simple words that might mean the difference between this human being pulling out "all the stops" in a speedy fashion or putting your desires at the bottom of their Mt. Everest-sized heap.
One office manager, who works for a large furniture company, said he literally bent over backwards trying to get a leather repair company out to a customer's home, just because they talked to him in a pleasant tone and thanked him, ahead of time, for any help he could offer. The kicker: they admitted they were calling for help due to their cat's claws scratching the new recliner. The young man could have just said "Gee, sorry. Here's a number of someone we use". Instead, because the
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