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Suggest You - 12 Phrases That Payses for the Phone
The ProblemAt one of the accounting forums I visit, quickbooksgroup.com, somebody wrote to explain a problem she was having in her QuickBooks file. After some posts back and forth with her, I saw that it boiled down to some changes her accountant made to the file - procedural changes which seemed unnecessary to me, and which happened without the file owner's permission or understanding. I told her:"Send the file back [to your accountant] and explain that her changes don't work for your way of doing things. Tell her to put thing
7. I think I can help. It’s awfully hard for someone to turn down an offer. However, take caution when adding the word “you” to the end of this
By the time I'd reached my late twenties, I was still uncertain as to what I wanted to do with my life. I'd been chopping and changing my jobs and not following any career path specifically. Then, one day as I was listening to a radio show, there was this guy being interviewed who said that our society would be much happier as a whole if folks tried to pursue in their careers the kind of things they enjoyed doing outside the workplace, instead of working at jobs they thought they should be doing.He went on to say that we spend more consciou
Here’s a sample of several Phrases That Payses to use during your phone conversations. NOTE: I suggest writing them on sticky notes to post above your phone:
1. You don’t know me, but. Be honest. Don’t pretend to be someone’s best friend, especially the gatekeeper. When you call, help someone know right away that you are calling as a stranger who hopes to become a friend.
2. Consider it done! Three simple words and your customer is already thinking about a positive future. It’s confident. It’s reassuring. It’s beautiful. COOL NOTE: in 2004, Gaylord Hotels, Inc., received industry-wide acclaim for their new PBX system, appropriately called, “Consider It Done!”
3. Excuse my annoying typing; I just want to get all this stuff down! Polite, humorous way to subtlety demonstrate active listening while on the phone.
4. Fortunately, I work miracles! When a customer comes to you with a problem, say this immediately. First of all, it’s funny. The humor will diffuse the customer’s anger. Secondly, it’s positive. Lastly, it’s reassuring. I recently had a problem with a vest from Old Navy. When the customer service rep told me she “worked miracles,” I was immediately excited and confident that she could help me. Interstingly enough, we never found the right size. But I almost didn’t care due to her positive, friendly response.
5. Hang on; I want to write this down. Great in person, greater on the phone (since they can’t see you.) It’s the difference between showing and telling. This phrase lets them know you’re listening, taking notes, and encourages them to offer more detailed answers.
6. I am at your service. Not just for customer service professionals any more, but for everyone! All business professionals are at the service of somebody, be it their customers or coworkers. Say this phrase to reassure your client that you’ve got their back. Remind them that they can ask anything of you. NOTE: especially effective great phrase to use with new customers or coworkers.
7. I think I can help. It’s awfully hard for someone to turn down an offer. However, take caution when adding the word “you” to the end of this
1. Merchant Accounts: What are the Visa, MasterCard & Amex Discount Rates?- Every Payment Processing Provider will have this fee. Discount rates can vary on from as low as 1.59% right up to as high as 5.0%. The Discount Rate is really not a discount. It is a % of your sales that the Credit Card Companies charges the Business Owner to be able to offer their customers to pay with their Credit Card. (Example: If you did $10,000 in Visa sales in one month and your Discount rate was 2.5% then you would pay $250 in fees to Visa that month.)
2. Consider it done! Three simple words and your customer is already thinking about a positive future. It’s confident. It’s reassuring. It’s beautiful. COOL NOTE: in 2004, Gaylord Hotels, Inc., received industry-wide acclaim for their new PBX system, appropriately called, “Consider It Done!”
3. Excuse my annoying typing; I just want to get all this stuff down! Polite, humorous way to subtlety demonstrate active listening while on the phone.
4. Fortunately, I work miracles! When a customer comes to you with a problem, say this immediately. First of all, it’s funny. The humor will diffuse the customer’s anger. Secondly, it’s positive. Lastly, it’s reassuring. I recently had a problem with a vest from Old Navy. When the customer service rep told me she “worked miracles,” I was immediately excited and confident that she could help me. Interstingly enough, we never found the right size. But I almost didn’t care due to her positive, friendly response.
5. Hang on; I want to write this down. Great in person, greater on the phone (since they can’t see you.) It’s the difference between showing and telling. This phrase lets them know you’re listening, taking notes, and encourages them to offer more detailed answers.
6. I am at your service. Not just for customer service professionals any more, but for everyone! All business professionals are at the service of somebody, be it their customers or coworkers. Say this phrase to reassure your client that you’ve got their back. Remind them that they can ask anything of you. NOTE: especially effective great phrase to use with new customers or coworkers.
7. I think I can help. It’s awfully hard for someone to turn down an offer. However, take caution when adding the word “you” to the end of this
What is Business Process Management?To stay competitive in the marketplace a business needs to be cost effective. This is largely accomplished by streamlining the operations of the business and making sure the processes are running at peak efficiency. All businesses run via processes and Business Process Management (BMP) is a technology developed to give businesses the framework in which to manage more effectively the processes that make them tick. BMP technology is able to automate the managing of processes in your business, but allows for hum
4. Fortunately, I work miracles! When a customer comes to you with a problem, say this immediately. First of all, it’s funny. The humor will diffuse the customer’s anger. Secondly, it’s positive. Lastly, it’s reassuring. I recently had a problem with a vest from Old Navy. When the customer service rep told me she “worked miracles,” I was immediately excited and confident that she could help me. Interstingly enough, we never found the right size. But I almost didn’t care due to her positive, friendly response.
5. Hang on; I want to write this down. Great in person, greater on the phone (since they can’t see you.) It’s the difference between showing and telling. This phrase lets them know you’re listening, taking notes, and encourages them to offer more detailed answers.
6. I am at your service. Not just for customer service professionals any more, but for everyone! All business professionals are at the service of somebody, be it their customers or coworkers. Say this phrase to reassure your client that you’ve got their back. Remind them that they can ask anything of you. NOTE: especially effective great phrase to use with new customers or coworkers.
7. I think I can help. It’s awfully hard for someone to turn down an offer. However, take caution when adding the word “you” to the end of this
“I Can Keep It in My Head”No you can’t! No matter what size your new business is or will be, you’ll need to set up a system to keep track of your financial status. This must be done to prove your income to the government for tax purposes at the end of the year, to prove your status to the bank when applying for a business loan and to show you your own profitability and where you might make improvements to it. As you grow and perhaps incorporate, it will become the law for you to keep good accounting records and have them regularly audited by
5. Hang on; I want to write this down. Great in person, greater on the phone (since they can’t see you.) It’s the difference between showing and telling. This phrase lets them know you’re listening, taking notes, and encourages them to offer more detailed answers.
6. I am at your service. Not just for customer service professionals any more, but for everyone! All business professionals are at the service of somebody, be it their customers or coworkers. Say this phrase to reassure your client that you’ve got their back. Remind them that they can ask anything of you. NOTE: especially effective great phrase to use with new customers or coworkers.
7. I think I can help. It’s awfully hard for someone to turn down an offer. However, take caution when adding the word “you” to the end of this
The latest greatest home based income opportunity these days is all about taking surveys for cash. The really neat thing about taking paid surveys for cash is that it doesn't matter who you are. There are opportunities for everyone to make money from home taking surveys for cash. In fact, paid surveys are perfect for stay-at-home mom's, student's, retirees or anyone who wants to make some extra cash in their spare time.In this article, I will explain how paid surveys work and then you can decide if taking surveys for cash is right for you.
7. I think I can help. It’s awfully hard for someone to turn down an offer. However, take caution when adding the word “you” to the end of this sentence. Make sure people know you want to help their situation, not them as a person. They might become defensive if they think YOU think there’s something wrong with them.
8. Right away. Two simple, amazing words. Wow! It shows that people don’t have to wait. They get it now. Few phone operators use this, but when they do, it’s amazing. Way better than “as soon as I can,” “as soon as possible” and “immediately.” Right away.
9. Personally. A single word with amazing power. For example, “Mr. Sanders, I will take care of your incorrect order,” vs. “Mr. Sanders, I will PERSONALLY take care of your incorrect order.” You’ve committed. You’ve made it personal. You’ve instilled confidence in Mr. Sanders that you’re accountable for the mistake, even if it wasn’t your fault. Use this word daily.
10. Say no more! A fantastic response to any customer request. It shows customers that you’ve taken immediate ownership of their needs. It’s fun. And it builds excitement. In fact, it almost makes you sound like you’re about to perform a magic trick!
11. The best way for me to help you right now is. Customers don’t want to hear you say, “I’m sorry, there’s nothing I can do,” they want answers NOW. So, even if you can’t fully solve their problem that very moment, preface your response with this phrase. It demonstrates immediacy and positivity.
12. We can fix that! This tells your customers that you’re solution-oriented and partnering with them for success. (Key word = partnering) Try using this phrase instead of “no problem.” In fact, the word “fix” almost implies that it’s no problem. That you’re on it. “Fix” reduces the severity of the problem, no matter how big. It’s reassuring.
REMEMBER: when working on the phone, you must try even harden to project approachability. By using these Phrases That Payses, yo
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