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Suggest You - Customer Service Mistakes Can Be Entrepreneurial Opportunities!
The trends for writing a good CV change all the time. Should you write a CV with all your work history? Do you bullet point this or that? Just what sort of information should you put in a CV?Plent
I tried to reason with him, pointing out that if I put
When Enron bought up energy contracts and install them back to the state of California for five times their face value, it one of nearly bankrupt the state, it did bankrupt one major energy supplier. Yet
Expecting to get exactly what I had purchased twice during the past three weeks, I quickly dialed the phone and recited my order:
“I’ll have the three medium pizzas with unlimited ingredients. Here’s how I’d like them. Two with triple mushrooms, and one with double pepperoni, and a single serving of mushrooms, onion, and beef, please.”
“We can’t do that,” the voice responded flatly.
“Why, not?” I shot back. “What’s the problem?”
“You can’t double one ingredient. They have to be different ingredients,” he claimed.
“You must be in MANAGEMENT, am I right?” I challenged, knowing only a dumb bureaucrat could enforce such a senseless rule.
He went on to inform me that my last two orders were placed with front line employee rule breakers who “Shouldn’t have done that.”
I tried to reason with him, pointing out that if I put t
How many times have we run afoul of film producer Samuel Goldwyn’s famous maxim: "A verbal contract isn't worth the paper it's written on"? (I’ve certainly done it). And yet, isn’t life nicer, simpler
“I’ll have the three medium pizzas with unlimited ingredients. Here’s how I’d like them. Two with triple mushrooms, and one with double pepperoni, and a single serving of mushrooms, onion, and beef, please.”
“We can’t do that,” the voice responded flatly.
“Why, not?” I shot back. “What’s the problem?”
“You can’t double one ingredient. They have to be different ingredients,” he claimed.
“You must be in MANAGEMENT, am I right?” I challenged, knowing only a dumb bureaucrat could enforce such a senseless rule.
He went on to inform me that my last two orders were placed with front line employee rule breakers who “Shouldn’t have done that.”
I tried to reason with him, pointing out that if I put
There is a time to be born and a time to die. Correct timing is everything The right timing is absolutely important. There is an old Chinese saying that for a business to flourish, you need to have t
“We can’t do that,” the voice responded flatly.
“Why, not?” I shot back. “What’s the problem?”
“You can’t double one ingredient. They have to be different ingredients,” he claimed.
“You must be in MANAGEMENT, am I right?” I challenged, knowing only a dumb bureaucrat could enforce such a senseless rule.
He went on to inform me that my last two orders were placed with front line employee rule breakers who “Shouldn’t have done that.”
I tried to reason with him, pointing out that if I put
A comprehensive study of 2000 consumers who shopped and made purchases from Home Depot, Lowes and Menards Big Box stores in 2006 has just been completed by Minneapolis, Minnesota based building materials
“You must be in MANAGEMENT, am I right?” I challenged, knowing only a dumb bureaucrat could enforce such a senseless rule.
He went on to inform me that my last two orders were placed with front line employee rule breakers who “Shouldn’t have done that.”
I tried to reason with him, pointing out that if I put
Attracting and keeping long-term clients is a prevailing approach for your growing business. Long-term clients who are pleased with consistent on-going good service, are likely to refer others to your b
I tried to reason with him, pointing out that if I put ten different ingredients on a pizza, which I understood he’d permit, this would cost his enterprise far more than a triple dollop of mushrooms or double pepperoni.
He wouldn’t bite, even after I said I’d call Pizza Hut and award them my business.
“Mistakes” that customer love, providing they don’t break the bank, are glorious entrepreneurial opportunities.
I believe it was a customer who made the imaginative suggestion to the druggist who concocted Coca-Cola.
He asked this revolutionary question: “Why don’t you bottle it?”
If doubling the ingredients on a pizza can make people buy more of them, isn’t this a blessing?
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