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Suggest You - A Tough Lesson - Customer Service Tips
While the corporate world may no longer be a man's game, the sad truth is that businesswomen are still paid less than men for the same positions, and fewer women than men fill the top positions. Further, when a woman is assertive and works hard to get ahead, it can be misinterpreted whereas this behavior is admired and rewarded in men.What can women do to get ahead without putting out the wrong impression? A woman can do many things to prove and market herself in the business world. Supporting one another in these endeavors is also important.Network, Network, NetworkYou've heard it before, but it's so true--the more people you know, the better opportuni
Test the Product and Business Relationship
Pre Qualify Your Customer
At your first meeting with the decision maker of the company you will be doing business with have a check list of questions. Your primary objective is to help the customer with their needs. First find out how long they have been doing the ordering. Ask if they are new at this or if this is a new company idea. In our scenario above, the company did not put a real strong plan together in regards to using o
Imagine my doctor sending out an e mail to all his patients, offering them a discount on hip replacements for November. Or the Network Marketing lady who walked into my seminar in a hotel in Abbotsford and announced that, after looking at the palm of my hand, I was deadly ill and needed her supplements. She added that this would also make me financially secure, implying that I was not financially secure. She had never met me and was not even a part of my seminar audience!This is not all that uncommon – attend most “Business Networking Events” and you will find a bunch of self-employed salespeople thrusting their business cards at each other and proudly broadcasting their “Elevator pitche
It started out like a great dream. We just started our toner and ink-jet business and our first business customer was a medical firm of about 20 offices. I had known the purchasing agent for sometime and before long we got the contract to supply these offices with printer products.
We were so excited to get the order that we did not question when the purchasing agent placed a huge order for hundreds of toner and ink-jet supplies. She had mentioned that they were going to make the main office the headquarters for all the printer supplies.
The business we had set up was a drop ship company which meant we would be getting all the products from various manufacturers. We were on a cash basis with the suppliers, meaning that all funds were paid up front.
We ordered all the supplies believing that the purchasing agent knew what she was doing. Well, it became a logistical nightmare when they could not fit all the products into the storage area they had created.
Of course the medical firm was way too overstocked and we had to send back more then half of the orders. Now that makes it difficult when you are working with numerous manufacturers and their return policies. Our company motto is excellent customer service so we immediately sent a representative down to correct the errors.
Even though it was the purchasing agent who created the mess, when I look back at the situation it was my home based business that was more at fault. We had only offered good customer service not excellent customer service.
These customer service tips will save you from getting into the situation that my company did and save your time and money.
Customer Service Tips:
Pre Qualify Your Customer and their Needs
Help the Customer with Volume Amounts
Verify Storage Life of Product
Test the Product and Business Relationship
Pre Qualify Your Customer
At your first meeting with the decision maker of the company you will be doing business with have a check list of questions. Your primary objective is to help the customer with their needs. First find out how long they have been doing the ordering. Ask if they are new at this or if this is a new company idea. In our scenario above, the company did not put a real strong plan together in regards to using on
Today I am joined by Scott Ginsberg, better known as “The Nametag Guy.” Scott is an author of three books, professional speaker, and the only person in the world who wears a nametag 24-7. His blog is a daily read of mine.Benjamin: How did you make the transition from ‘a dude who wears a name tag’ to a successful speaking and writing business?Scott: When I started wearing a nametag 24-7 in college, I kept a journal of observations, stories and responses; It seemed like it would make a cool book. Since I always wanted to be an author, I decided to write it. I asked some other authors how to self-publish, did some research and put the book out when I graduated. When my website and bo
We were so excited to get the order that we did not question when the purchasing agent placed a huge order for hundreds of toner and ink-jet supplies. She had mentioned that they were going to make the main office the headquarters for all the printer supplies.
The business we had set up was a drop ship company which meant we would be getting all the products from various manufacturers. We were on a cash basis with the suppliers, meaning that all funds were paid up front.
We ordered all the supplies believing that the purchasing agent knew what she was doing. Well, it became a logistical nightmare when they could not fit all the products into the storage area they had created.
Of course the medical firm was way too overstocked and we had to send back more then half of the orders. Now that makes it difficult when you are working with numerous manufacturers and their return policies. Our company motto is excellent customer service so we immediately sent a representative down to correct the errors.
Even though it was the purchasing agent who created the mess, when I look back at the situation it was my home based business that was more at fault. We had only offered good customer service not excellent customer service.
These customer service tips will save you from getting into the situation that my company did and save your time and money.
Customer Service Tips:
Pre Qualify Your Customer and their Needs
Help the Customer with Volume Amounts
Verify Storage Life of Product
Test the Product and Business Relationship
Pre Qualify Your Customer
At your first meeting with the decision maker of the company you will be doing business with have a check list of questions. Your primary objective is to help the customer with their needs. First find out how long they have been doing the ordering. Ask if they are new at this or if this is a new company idea. In our scenario above, the company did not put a real strong plan together in regards to using o
As a customer service trainer I teach associates how to use the Five Steps of MAGIC (Make A Great Impression on the Customer) to create an exceptional customer experience. But do your customers—program participants—leave your training programs feeling as though they had an exceptional learning experience? Apply these five simple steps to your own customer service training program—you may find this will leave them wanting to come back for more. Step 1 Make a Connection: The earlier on in the course you can make a connection with each individual participant; the more engaged he or she will be in the learning. A connection helps to build trust between you and the part
We ordered all the supplies believing that the purchasing agent knew what she was doing. Well, it became a logistical nightmare when they could not fit all the products into the storage area they had created.
Of course the medical firm was way too overstocked and we had to send back more then half of the orders. Now that makes it difficult when you are working with numerous manufacturers and their return policies. Our company motto is excellent customer service so we immediately sent a representative down to correct the errors.
Even though it was the purchasing agent who created the mess, when I look back at the situation it was my home based business that was more at fault. We had only offered good customer service not excellent customer service.
These customer service tips will save you from getting into the situation that my company did and save your time and money.
Customer Service Tips:
Pre Qualify Your Customer and their Needs
Help the Customer with Volume Amounts
Verify Storage Life of Product
Test the Product and Business Relationship
Pre Qualify Your Customer
At your first meeting with the decision maker of the company you will be doing business with have a check list of questions. Your primary objective is to help the customer with their needs. First find out how long they have been doing the ordering. Ask if they are new at this or if this is a new company idea. In our scenario above, the company did not put a real strong plan together in regards to using o
Attending an interview can be a nerve-racking for even the experience professional. However, there are a few points to remember that can ensure your interview gets off to a great start and to give you the knowledge and comfort you need to reduce anxiety and calm you down. Here are the 10 top tips when attending your interview and getting successfully through it.1. Do a little research – researching the company beforehand and finding a little about what they do and who they are can go a long way to being a success or not, it could make all the difference to them hiring you. Understanding what they are looking for in a person can also greatly increase your chances, you can use the compan
Even though it was the purchasing agent who created the mess, when I look back at the situation it was my home based business that was more at fault. We had only offered good customer service not excellent customer service.
These customer service tips will save you from getting into the situation that my company did and save your time and money.
Customer Service Tips:
Pre Qualify Your Customer and their Needs
Help the Customer with Volume Amounts
Verify Storage Life of Product
Test the Product and Business Relationship
Pre Qualify Your Customer
At your first meeting with the decision maker of the company you will be doing business with have a check list of questions. Your primary objective is to help the customer with their needs. First find out how long they have been doing the ordering. Ask if they are new at this or if this is a new company idea. In our scenario above, the company did not put a real strong plan together in regards to using o
The vast majority of resumes have one thing in common: they stink.I've reviewed tens of thousands of resumes in my Human Resources career. I've seen virtually every kind of resume imaginable (I got one two weeks ago that included a mug shot - not recommended).For any job search to be successful you need to get attention quick. You have just a few seconds to make a positive first impression. Once you make that first impression you have to communicate, quickly, a number of reasons the person should call.The typical resume (about 98% of all resumes I see as an HR Consultant and former HR Director) does a terrible job of communicating information to a hiring manager that wi
Test the Product and Business Relationship
Pre Qualify Your Customer
At your first meeting with the decision maker of the company you will be doing business with have a check list of questions. Your primary objective is to help the customer with their needs. First find out how long they have been doing the ordering. Ask if they are new at this or if this is a new company idea. In our scenario above, the company did not put a real strong plan together in regards to using one location as a distribution center.
Armed with these questions and the customer service tips, you can get a better idea of where your home based business products or services can fit in. Offering suggestions if they need them. Excellent customer service begins with getting the facts.
Help the Customer with Volume Amounts
If you have done your pre-qualifying you will know much more about what the decision maker really needs. Sometimes you will find out that the decision maker is not really clear on their objectives and you need to be able to help clarify them.
Did they get an accurate volume of products needed? Most times you will need to test the waters. Always go slow you can speed it up anytime.
Verify Storage Life of Product
If you are selling a product that has a storage life, be sure that the customer’s volume amounts are safely matched but not excessively over matched. You do not want too much product on their shelves. This is money tied up by your customer and also could expire. Someone will eat the product costs of this common mistake.
An extra customer service tip to add to this is that by keeping your customer too well stocked you may lose them. If they do not get a call from your home based business very often they are more apt to run into other product suppliers and you will not be “in front of your customers”. You will want to continue to be able to work with your customers helping them identify needs that they may not even know they have and telling them about new products and services.
Test the Product and the Business Relationship
When you start with a new customer, go slow and see how the product fits into their needs. Good customer service begins with this but excellent customer service goes beyond this point. See how your home based business products and services are meeting the customer needs. Are your products a good match and are you offering the correct service? What can you do to make the business relationship even better? How can they profit from your pr
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