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Suggest You - So, Your Customer Has A Complaint - Part 1
1. Career choice tests. There are a lot of tests out there designed to tell you what kind of career would be best for your personality and skill type. You can find some cheesy ones online that
BE SILENT AND LISTEN!
Yes, Stop, take
Deciding to sell your business can be one of the biggest decisions in your life, whatever the reasons are for the sale. It is impossible not to become emotionally attached to your own business
The first thing to do when your customer calls with a complaint is to stop; that is to defy everything that your brain, your heart, and your emotions tells you to do. Your brain, your heart, and your emotions tell you, no, they scream out to you to-start talking, defending yourself and your company and to justify or to explain what has happened to your customer. Rather, what you should do is...
BE SILENT AND LISTEN!
Yes, Stop, take
Mentoring is a great way to give back to your industry and to help a less-experienced person in your field at the same time.It simply refers to providing advice and counsel to this pers
The first thing to do when your customer calls with a complaint is to stop; that is to defy everything that your brain, your heart, and your emotions tells you to do. Your brain, your heart, and your emotions tell you, no, they scream out to you to-start talking, defending yourself and your company and to justify or to explain what has happened to your customer. Rather, what you should do is...
BE SILENT AND LISTEN!
Yes, Stop, take
About once a month a few of us at the office get together during lunch for what has become known as a SWAP meeting. We share thoughts, stories and sometimes play Pictionary. It’s a great way t
BE SILENT AND LISTEN!
Yes, Stop, take
You are excited, it's a new business day! You glance at your business plan on the pin board in front of you. A shiver of excitement races up your spine as you think of your business potential.
BE SILENT AND LISTEN!
Yes, Stop, take
Employers can be liable for secretly placing a video camera in an employee‘s office, even if the employer does not view any of the video. An employer must control his watchful eye and use it
BE SILENT AND LISTEN!
Yes, Stop, take a big deep breath, be silent and listen to what your customer or client has to say!
Even if they are wrong!
Even if you are right! Allow your customer to fully explain what has happened, how they feel, and why they are feeling that way. Show your customer that you care about them and that you want to help them by listening fully to their complaint or their issue. Once they are done speaking the first words out of your mouth should be something to the effect of, "That's horrible," or "that’s terrible." Then inform your custo
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