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Suggest You - The Power of a Pregnant Pause
When building a business as a brand it's important to avoid a myopic view and consider another important aspect of the business game as well-- investing. After any amount of toil and hard work to cr
Action Steps
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If something is bothering you or your staff, your visitors, guests or customers, see if you c
Prior to privatisation in China, business only existed in the form of State Owned Enterprise (SOE). These were (and still are) run by people with strong political backgrounds and relationships, usually co
Pregnant women appreciate the slow pace of elevator doors at the hospital, but visitors and guests complain, ‘The elevators close too slowly!’
The slow doors are intentionally programmed to give pregnant women and wheelchair-bound patients more time to enter and exit. If the hospital were to speed up the program, you can imagine the complaints: ‘The elevator doors close too fast!’
What would you do in this situation? Go faster? Stay slow? Endure the ongoing complaints? This hospital tried a more creative and cooperative approach.
Attractive signs were posted in the lobby and inside each elevator car saying: ‘Thank you for assisting patients who may require extra time to reach the elevator. Your kindness is appreciated.’
Suddenly, slow elevator doors become a gesture of care and concern for others, while visitors ‘in a hurry’ are just as quickly included in a gracious social effort.
Key Learning Point
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Sometimes the facts of the matter don't need changing at all - only the way we look at them needs to shift.
Action Steps
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If something is bothering you or your staff, your visitors, guests or customers, see if you c
Know The Power of Your Words When is the last time you gave your business a good self examine? If its been awhile then it might be time and in doing so one of th
What would you do in this situation? Go faster? Stay slow? Endure the ongoing complaints? This hospital tried a more creative and cooperative approach.
Attractive signs were posted in the lobby and inside each elevator car saying: ‘Thank you for assisting patients who may require extra time to reach the elevator. Your kindness is appreciated.’
Suddenly, slow elevator doors become a gesture of care and concern for others, while visitors ‘in a hurry’ are just as quickly included in a gracious social effort.
Key Learning Point
--------------------------------------------------------------------------------
Sometimes the facts of the matter don't need changing at all - only the way we look at them needs to shift.
Action Steps
--------------------------------------------------------------------------------
If something is bothering you or your staff, your visitors, guests or customers, see if you c
A well-known adage advises that you have only to invent a better mousetrap and the world will beat a path to your door, bearing recognition and riches. Believe me that's poor career advice!If you a
Attractive signs were posted in the lobby and inside each elevator car saying: ‘Thank you for assisting patients who may require extra time to reach the elevator. Your kindness is appreciated.’
Suddenly, slow elevator doors become a gesture of care and concern for others, while visitors ‘in a hurry’ are just as quickly included in a gracious social effort.
Key Learning Point
--------------------------------------------------------------------------------
Sometimes the facts of the matter don't need changing at all - only the way we look at them needs to shift.
Action Steps
--------------------------------------------------------------------------------
If something is bothering you or your staff, your visitors, guests or customers, see if you c
Mail order is a very complicated business. Every phase must be planned, analyzed and tested. The right demand products must be selected. The correct type of ads must be placed in the proper media and a
Key Learning Point
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Sometimes the facts of the matter don't need changing at all - only the way we look at them needs to shift.
Action Steps
--------------------------------------------------------------------------------
If something is bothering you or your staff, your visitors, guests or customers, see if you c
Document security and document shredding have never been more important before and are bound to impact our lives in a way that we just can’t imagine. If you see a proliferation of document shredding units
Action Steps
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If something is bothering you or your staff, your visitors, guests or customers, see if you can shift the language and change the point of view. It's one powerful, effective way to change a situation.
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