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    And guess what? By the end of my presentations, most of the tough nuts have cracked themselves. Even tough nuts somet

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    Years ago I used to focus on the worst members of the audience. The ones who crossed their arms and legs, never smiled, hardly said a word or took a single note throughout the day. I felt the need to ‘win them over’ to prove my ability as a speaker and a trainer.

    I’ve learned something over the years: Some people do not want to be won over – and that’s OK.

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    a single note throughout the day. I felt the need to ‘win them over’ to prove my ability as a speaker and a trainer.

    I’ve learned something over the years: Some people do not want to be won over – and that’s OK.

    Now I focus on the audience members who do respond with smiling, nodding, taking notes, asking questions and laughing along with my stories. This gives me a lot more energy when I work, and also makes those participants feel appreciated.

    And guess what? By the end of my presentations, most of the tough nuts have cracked themselves. Even tough nuts somet

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    over the years: Some people do not want to be won over – and that’s OK.

    Now I focus on the audience members who do respond with smiling, nodding, taking notes, asking questions and laughing along with my stories. This gives me a lot more energy when I work, and also makes those participants feel appreciated.

    And guess what? By the end of my presentations, most of the tough nuts have cracked themselves. Even tough nuts somet

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    ding, taking notes, asking questions and laughing along with my stories. This gives me a lot more energy when I work, and also makes those participants feel appreciated.

    And guess what? By the end of my presentations, most of the tough nuts have cracked themselves. Even tough nuts somet

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    ants feel appreciated.

    And guess what? By the end of my presentations, most of the tough nuts have cracked themselves. Even tough nuts sometimes want to join the party – but they don’t want someone else to do the cracking.

    This can be equally true with members of your staff or service team. Some people inside your organization can be real tough nuts, sticks-in-the-mud, fuddy duddies, old-timers, or even new-timers who don’t want to support a change, improvement or new program.

    What should you do? Should you work extra hard to win them over? I suggest otherwise.

    Instead of focusing on the few who don’t want to support new ideas, focus on those who are enthusiastic, helpful, optimistic about change and

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