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    ivers and tracks packages at warp speed…but inside this Fortune 500 company, the mailroom can’t route an express package to the right desk within 48
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    The Corporate Events Manager at a leading high tech firm requested one of my demonstration videos.

    I sent it promptly by Federal Express. Later, I checked the FedEx website (www.fedex.com) to track progress. The site provides instantaneous information, telling me my package was delivered at 9:27 am the very next day. Two days later I sent an e-mail to the manager, asking for her feedback on the video.

    ‘I haven’t received it yet,’ she wrote back. ‘We have Turtle Mail inside this company. I should get your package by the end of the week.’

    Amazing! Federal Express picks up, delivers and tracks packages at warp speed…but inside this Fortune 500 company, the mailroom can’t route an express package to the right desk within 48 h

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    , I checked the FedEx website (www.fedex.com) to track progress. The site provides instantaneous information, telling me my package was delivered at 9:27 am the very next day. Two days later I sent an e-mail to the manager, asking for her feedback on the video.

    ‘I haven’t received it yet,’ she wrote back. ‘We have Turtle Mail inside this company. I should get your package by the end of the week.’

    Amazing! Federal Express picks up, delivers and tracks packages at warp speed…but inside this Fortune 500 company, the mailroom can’t route an express package to the right desk within 48

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    :27 am the very next day. Two days later I sent an e-mail to the manager, asking for her feedback on the video.

    ‘I haven’t received it yet,’ she wrote back. ‘We have Turtle Mail inside this company. I should get your package by the end of the week.’

    Amazing! Federal Express picks up, delivers and tracks packages at warp speed…but inside this Fortune 500 company, the mailroom can’t route an express package to the right desk within 48

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    wrote back. ‘We have Turtle Mail inside this company. I should get your package by the end of the week.’

    Amazing! Federal Express picks up, delivers and tracks packages at warp speed…but inside this Fortune 500 company, the mailroom can’t route an express package to the right desk within 48

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    So, you’ve made it through the interview process and have received an offer of an employment. Congratulations! However, there are some things to consi
    ivers and tracks packages at warp speed…but inside this Fortune 500 company, the mailroom can’t route an express package to the right desk within 48 hours!

    Key Learning Point

    From satellites to sanitation, the need for speed applies. What's the slowest part of your organization? Check it out, then speed it up!

    Action Steps

    Audit internal response times throughout your organization. How long does it take to route a package, reply to an e-mail, return a voice mail message? Identify bottlenecks that slow you down. Develop ways to speed things up and implement the solutions.

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