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Suggest You - Who's Answering Your Email?
Visit a bookseller and you can find any number of books telling you how to find your dream job (a “dream job” search on Amazon returns 513 results), from using the Internet to using the rules of da
Action Steps
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Ensure someone qualified answers all incoming e-mails
Closeout Brokers are in a unique position within the closeout business.Closeout brokers are facilitators that connect closeout sellers to closeout buyers. Since their business is simply m
A friend of mine had a complaint about the service at a local hotel. He visited the hotel’s website and wrote to the ‘feedback’ e-mail address provided.
One week later he got this reply:
‘Dear Mr ____,
Sorry, but I’m not the PR manager. For an effective complaint letter, I suggest you write directly to our General Manager. He’ll take immediate action. (Personally, I agree that the service here isn’t fantastic.) Please do not mention my name in the letter. Thank you.’
Obviously the General Manager had no idea who was answering the hotel e-mail, or how it was being answered! (He does now. I forwarded him the message, without the writer’s name.)
E-mail is just as important as a handwritten letter or a fax…only faster. Align your speed of response to the technology your customers are using.
Key Learning Point
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Customers will communicate in whatever manner is most convenient for them. Provide high quality response at every point of contact and reply.
Action Steps
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Ensure someone qualified answers all incoming e-mails.
Picture this: You are sitting at a conference table between two business coaches. One coach tells you he has helped many small businesses improve their bottom line. OK. That's great, but
One week later he got this reply:
‘Dear Mr ____,
Sorry, but I’m not the PR manager. For an effective complaint letter, I suggest you write directly to our General Manager. He’ll take immediate action. (Personally, I agree that the service here isn’t fantastic.) Please do not mention my name in the letter. Thank you.’
Obviously the General Manager had no idea who was answering the hotel e-mail, or how it was being answered! (He does now. I forwarded him the message, without the writer’s name.)
E-mail is just as important as a handwritten letter or a fax…only faster. Align your speed of response to the technology your customers are using.
Key Learning Point
--------------------------------------------------------------------------------
Customers will communicate in whatever manner is most convenient for them. Provide high quality response at every point of contact and reply.
Action Steps
--------------------------------------------------------------------------------
Ensure someone qualified answers all incoming e-mails
Obviously, there are RIGHT ways to move UP the ladder. Being in the right place certainly has tremendous benefits. YOU have to “kinda” find ways to be at the right place at the opportune time.rsonally, I agree that the service here isn’t fantastic.) Please do not mention my name in the letter. Thank you.’
Obviously the General Manager had no idea who was answering the hotel e-mail, or how it was being answered! (He does now. I forwarded him the message, without the writer’s name.)
E-mail is just as important as a handwritten letter or a fax…only faster. Align your speed of response to the technology your customers are using.
Key Learning Point
--------------------------------------------------------------------------------
Customers will communicate in whatever manner is most convenient for them. Provide high quality response at every point of contact and reply.
Action Steps
--------------------------------------------------------------------------------
Ensure someone qualified answers all incoming e-mails
Indy, or Indian Jones was one of my favorite heroes.Remember the movie about the holy grail and the scene where he has to choose between the holly grail and his life?And although it seemed that he
E-mail is just as important as a handwritten letter or a fax…only faster. Align your speed of response to the technology your customers are using.
Key Learning Point
--------------------------------------------------------------------------------
Customers will communicate in whatever manner is most convenient for them. Provide high quality response at every point of contact and reply.
Action Steps
--------------------------------------------------------------------------------
Ensure someone qualified answers all incoming e-mails
There is a time to be born and a time to die. Correct timing is everything The right timing is absolutely important. There is an old Chinese saying that for a business to flourish, you need to
Action Steps
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Ensure someone qualified answers all incoming e-mails. Have a standby in case that person is away. Impose a maximum response time of 24 hours, or sooner. E-mail doesn't wait!
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