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Suggest You - The Service Department - Caught in the Middle
Jobs Seeker Tips: You Need a Plan
As a jobs seeker, you need to prepare. The first step is to put together a plan. Experts recommend that you expect to spend at least 6 to 9 months on a job search. You'll need to have a solid understanding of what you have to offer an employer, the job market you seek to enter, and strong job hunting skills.Here are the basic steps you'll need to include as you develop your job search plan. Assess your values, interests and skills. It's important to know what you want in a job, the kind of company culture you'll be comfortable in, and what particular job skills you excel in or need to improve.Investigate your particular career options. Once you know more about who you are and what you want in a career, then you'll be ready to learn more about what careers might be a good match for what you're looking for and what you have to offer an employer.Select several employers in your chosen career field. All jobs seekers must settle on a specific career path and then research employers who offer relevant career opportunities. Don't just look at the want ads; find out who the top players are in the industry which you wish to enter. Discover the best employers in your chosen field.re stumped on a problem, switch off and work awhile on another unit, when you come back to the hard problem something may come to mind to try. However, don't leave the harder units alone for too long before requesting help. Set yourself a time limit to use as a guide for when to ask for assistance. Lack of parts is usually the most frequent cause of long delays in the repair time. Those who are in charge of stocking parts are always under pressure to keep inventories low and only stock parts that have a high usage and scrapping or returning parts that have not been used in a given time frame. After years of service work I have observed an anomaly, and if you talk to someone who has been in service work for a long time I believe they will tell you the same thing. The need for a given part will run in threes, you may need a part three times in a row and then not need the part again for over a year Nice People and Employees in Your Business Makes the Difference Wake up timeIt has often been said that quality of products and service is the key to business success and for the most part it is indeed fact. Now then many marketing consultants say that; Nice People is the icing on the cake. In fact this is also true. You cannot train people to be nice, you have to hire nice people. You cannot increase someone’s pay and expect their attitude to change over night, it will not happen that easy.You see there are nice people, pleasant people and just great down to Earth People; then there are manipulators, BS’ers, complainers and ugly people too. Find good people and pay them what they are worth so they stay with your company. Nice people and employees in your business will make the difference.As a former franchising founder, I always found that I could not seem to re-train hostile people to be nice people, no matter how hard I tried. You have to find nice people and train them to do the job and promote them and pay them fairly.This is not to say that you can have lousy products or service, that too must be tops. Often I ask a trick question of my franchisee’s crews; What is more important Quality or Service? Some times they will attempt to answer with one or the other and then rationalize their answer. The true answer is both and when you throw in By now you may be realizing that the service department is really caught in the middle, between the sales department and manufacturing. This is a real challenge for the service department. In order to survive we must build a strong working relationship not only with the customers but also with the sales department and the manufacturer or supplier. I would recommend that each employee be assigned to a liaison group by product line to work as a point of contact between sales and manufacturing. This should be at least two or three employees meeting weekly on new products and monthly as the product ages. They should discuss items such as equipment problems, guide lines for upgrades, trade in values, critical parts, and other items that would improve the relations with the end user. It would help if the groups maintain a list of general subjects to go over to help remind each member of problems they have experienced or of information that was given to them by other technicians. The service department should initiate this process as we have more to gain, (our jobs). The service department should accept the challenge of pulling these four groups together for the good of the company. The service department is usually the point of contact when problems arise. I would recommend that one person in each liaison group be assigned to be the contact person for sales and another person be the contact person for manufacturing, so that each has only one primary responsibility and that they contact their counterpart after each meeting even if to report that there are no problems. This will insure that the lines of communications remain open. If aggressive action is not taken by the service department to address problems and work toward solutions, then others will take action and question the need for the service department. In the future products will not be repaired, but discarded I see this taking place all the time. As an example, I own a very expensive DataScope compass, it started to loose one of the segments in the readout. This is usually a very common problem of a bad contact. The company would not repair, only replace the scope at the dealer cost after the warranty period. The unit was completely sealed and non repairable. I destroyed the unit to discover that I was correct, a bad contact. The service department must evolve into an information service from a repair service. There will always be a need of more information about products and a point of contact for our customers. We should learn all we can about each new product and become the information point of contact within the company. This information will help now with repairs and later justify our existence when repairs are no longer needed. There should always be a need for a technical person who understands how the equipment works that can explain this to others. Turn around time We should always be looking for ways to shorten the repair time. I have already talked about some ways this can be addressed when doing on site repairs, but what about when the equipment is returned to the shop or repair center. One approach I learned from a coworker in my first year with BARCO Inc., was to go through the repair list each morning and clean out all the easy repairs, saving the harder ones for later in the day, this assured him of always completing several repairs each day. When you work on one unit at a time not moving on until you have completed each repair, you can become bogged down and defeated. It is good to see some completed work each day to feel good about yourself. If you are stumped on a problem, switch off and work awhile on another unit, when you come back to the hard problem something may come to mind to try. However, don't leave the harder units alone for too long before requesting help. Set yourself a time limit to use as a guide for when to ask for assistance. Lack of parts is usually the most frequent cause of long delays in the repair time. Those who are in charge of stocking parts are always under pressure to keep inventories low and only stock parts that have a high usage and scrapping or returning parts that have not been used in a given time frame. After years of service work I have observed an anomaly, and if you talk to someone who has been in service work for a long time I believe they will tell you the same thing. The need for a given part will run in threes, you may need a part three times in a row and then not need the part again for over a year Thinking About Owning a Franchise Business? Learn about the Franchise Term h member of problems they have experienced or of information that was given to them by other technicians.Many folks really wish to own a business of their own, but do not quite even know where to start. Well one could consider buying a franchise as a way to become their own boss and pursue their happiness and American Dream thru a business of their own.Most franchise agreements are for 5-10 years and have automatic renewal up to let’s say twenty. This is also called the term of the franchise. Many people believe the execution of a franchise is once the term has ended and all the duties and responsibilities have taken place. But this is incorrect because the execution takes place upon signing, not when it’s completed.If we are to say that a franchise agreement is only executed once all terms and conditions on both sides have completed all duties, then the actual execution wouldn’t be until three years after termination, cancellation, recession or expiration, due to the excellent possibility that the contract contains covenants not to compete as most do. So execution takes place during signing and exchange of legal tender.Automatic renewal of the term of the franchise is normal in franchise agreements and that means as long as you do not notify the franchisor that you plan on terminating the contract in advance of the end of the term in writing then it automatically renews The service department should initiate this process as we have more to gain, (our jobs). The service department should accept the challenge of pulling these four groups together for the good of the company. The service department is usually the point of contact when problems arise. I would recommend that one person in each liaison group be assigned to be the contact person for sales and another person be the contact person for manufacturing, so that each has only one primary responsibility and that they contact their counterpart after each meeting even if to report that there are no problems. This will insure that the lines of communications remain open. If aggressive action is not taken by the service department to address problems and work toward solutions, then others will take action and question the need for the service department. In the future products will not be repaired, but discarded I see this taking place all the time. As an example, I own a very expensive DataScope compass, it started to loose one of the segments in the readout. This is usually a very common problem of a bad contact. The company would not repair, only replace the scope at the dealer cost after the warranty period. The unit was completely sealed and non repairable. I destroyed the unit to discover that I was correct, a bad contact. The service department must evolve into an information service from a repair service. There will always be a need of more information about products and a point of contact for our customers. We should learn all we can about each new product and become the information point of contact within the company. This information will help now with repairs and later justify our existence when repairs are no longer needed. There should always be a need for a technical person who understands how the equipment works that can explain this to others. Turn around time We should always be looking for ways to shorten the repair time. I have already talked about some ways this can be addressed when doing on site repairs, but what about when the equipment is returned to the shop or repair center. One approach I learned from a coworker in my first year with BARCO Inc., was to go through the repair list each morning and clean out all the easy repairs, saving the harder ones for later in the day, this assured him of always completing several repairs each day. When you work on one unit at a time not moving on until you have completed each repair, you can become bogged down and defeated. It is good to see some completed work each day to feel good about yourself. If you are stumped on a problem, switch off and work awhile on another unit, when you come back to the hard problem something may come to mind to try. However, don't leave the harder units alone for too long before requesting help. Set yourself a time limit to use as a guide for when to ask for assistance. Lack of parts is usually the most frequent cause of long delays in the repair time. Those who are in charge of stocking parts are always under pressure to keep inventories low and only stock parts that have a high usage and scrapping or returning parts that have not been used in a given time frame. After years of service work I have observed an anomaly, and if you talk to someone who has been in service work for a long time I believe they will tell you the same thing. The need for a given part will run in threes, you may need a part three times in a row and then not need the part again for over a year Don't Overlook Your Email When Considering Your Brand Identity tion the need for the service department. In the future products will not be repaired, but discarded I see this taking place all the time. As an example, I own a very expensive DataScope compass, it started to loose one of the segments in the readout. This is usually a very common problem of a bad contact. The company would not repair, only replace the scope at the dealer cost after the warranty period. The unit was completely sealed and non repairable. I destroyed the unit to discover that I was correct, a bad contact.You wouldn’t skip letterhead when sending out a sales letter - Or would you?How many emails do you send each day? If you are anything like me, you probably send hundreds of emails for every one print letter. Most businesses use letterhead for their print correspondence but miss out on extending their branding to virtual communications. Shouldn’t you use each email as an opportunity to promote your business?Don’t ignore the benefits of e-stationary:1. Consistency – Branding your business is all about perceived image – e-stationary can help maintain a consistent “identity” across all platforms – letterhead, website, e-stationary, etc.2. Name/ Face Recognition – This is especially important in the industries where it helps if your clients can recognize your name or face – include your picture on your e-stationary for extra emphasis.3. Differentiation – Email Stationary can set you apart from the competition. Your emails will be professional looking and will set you apart from the competition.4. Inexpensive and Easy – E-stationary is easy to use and integrates with popular email software applications. Custom designed e-stationary can purchased for less then $100.5. Always be Marketing – Use your e-stationary for all of your communications, eve The service department must evolve into an information service from a repair service. There will always be a need of more information about products and a point of contact for our customers. We should learn all we can about each new product and become the information point of contact within the company. This information will help now with repairs and later justify our existence when repairs are no longer needed. There should always be a need for a technical person who understands how the equipment works that can explain this to others. Turn around time We should always be looking for ways to shorten the repair time. I have already talked about some ways this can be addressed when doing on site repairs, but what about when the equipment is returned to the shop or repair center. One approach I learned from a coworker in my first year with BARCO Inc., was to go through the repair list each morning and clean out all the easy repairs, saving the harder ones for later in the day, this assured him of always completing several repairs each day. When you work on one unit at a time not moving on until you have completed each repair, you can become bogged down and defeated. It is good to see some completed work each day to feel good about yourself. If you are stumped on a problem, switch off and work awhile on another unit, when you come back to the hard problem something may come to mind to try. However, don't leave the harder units alone for too long before requesting help. Set yourself a time limit to use as a guide for when to ask for assistance. Lack of parts is usually the most frequent cause of long delays in the repair time. Those who are in charge of stocking parts are always under pressure to keep inventories low and only stock parts that have a high usage and scrapping or returning parts that have not been used in a given time frame. After years of service work I have observed an anomaly, and if you talk to someone who has been in service work for a long time I believe they will tell you the same thing. The need for a given part will run in threes, you may need a part three times in a row and then not need the part again for over a year Ten Signs That It is Time to Sell the Family Business hen repairs are no longer needed. There should always be a need for a technical person who understands how the equipment works that can explain this to others.For the past 20 years you have built your business. Your company has become part of your identity. Even when you are not at work, you are working, thinking, planning. You never stop. If you sell you are leaving behind much more than a job. In this article we will discuss some signs that might indicate that it is time to exit your business.1. Late in your working life you are faced with a major capital requirement in order for your company to maintain its competitive position.2. A large competitor is taking market share away from you at an accelerating pace.3. Your legacy systems, production capabilities, or competitive advantage has been “leap frogged” by a smaller, nimble, entrepreneurial firm.4. A major company in a related industry just acquired a direct competitor.5. Your fire to compete at your top level is not burning as brightly as it once did.6. Your kids are not interested or are not capable of running the business.7. You have had a health scare and have decided to smell the flowers.8. You have lost a major client of a key employee.9. The market is hot and you decide to take some chips off the table for asset diversification.10. You exit in an orderly fashion and from a position of strength as you intended.< Turn around time We should always be looking for ways to shorten the repair time. I have already talked about some ways this can be addressed when doing on site repairs, but what about when the equipment is returned to the shop or repair center. One approach I learned from a coworker in my first year with BARCO Inc., was to go through the repair list each morning and clean out all the easy repairs, saving the harder ones for later in the day, this assured him of always completing several repairs each day. When you work on one unit at a time not moving on until you have completed each repair, you can become bogged down and defeated. It is good to see some completed work each day to feel good about yourself. If you are stumped on a problem, switch off and work awhile on another unit, when you come back to the hard problem something may come to mind to try. However, don't leave the harder units alone for too long before requesting help. Set yourself a time limit to use as a guide for when to ask for assistance. Lack of parts is usually the most frequent cause of long delays in the repair time. Those who are in charge of stocking parts are always under pressure to keep inventories low and only stock parts that have a high usage and scrapping or returning parts that have not been used in a given time frame. After years of service work I have observed an anomaly, and if you talk to someone who has been in service work for a long time I believe they will tell you the same thing. The need for a given part will run in threes, you may need a part three times in a row and then not need the part again for over a year Dark Secret to Getting Knock-Out Recommendations Finally Revealed re stumped on a problem, switch off and work awhile on another unit, when you come back to the hard problem something may come to mind to try. However, don't leave the harder units alone for too long before requesting help. Set yourself a time limit to use as a guide for when to ask for assistance.All of us know one or two people who aren't particularly good at what they do, and yet they always seem to be the ones who get ahead in life. They advance, while everyone else has to sit and watch.It wouldn't be so infuriating if they were the most deserving - the most intelligent, the most skilled, or the most hard-working. But it never seems to work out that way.The simple fact of the matter is that it takes two types of skills to get ahead in the world today: the ability to do a good job and - what is becoming increasingly important - the ability to land a good opportunity in the first place. Unfortunately for most of us, our teachers only taught us how to perform well; they didn't spend a whole lot of time showing us how to stake our claims - how to make sure we get the credit, rewards, and opportunities we deserve. That was supposed to be automatic.Well, it's not!It's a jungle everywhere! Throughout your life, you can expect that you will be out there too - over and over again - fighting for your place in the world. It's not enough to be another good also-ran; successful candidates know they must stand out in a crowded field. They must get noticed before they can ever hope to get offers.That's why letters of recommendation are more important now in t Lack of parts is usually the most frequent cause of long delays in the repair time. Those who are in charge of stocking parts are always under pressure to keep inventories low and only stock parts that have a high usage and scrapping or returning parts that have not been used in a given time frame. After years of service work I have observed an anomaly, and if you talk to someone who has been in service work for a long time I believe they will tell you the same thing. The need for a given part will run in threes, you may need a part three times in a row and then not need the part again for over a year! I have always had a problem with stocking procedures that are based on usage. With onsite repairs where the technician carries some parts, it helps when the other technicians know who has what. When I worked doing on site repairs for Eastman Kodak Company, we each kept a list of the parts carried by the other, then if it was quicker to meet and pick up a part rather than drive back to the stocking location, we would do so. We also made sure that someone had at least one part that may be needed if it was not stocked at the stocking location. Some times a unit will be stripped of parts for repairs, the problem with this is that the part may not be replaced right away and the time for removing and reinstalling the part is doubled. Another solution is to keep assembles in stock and replace the assembly when the smaller parts are not available. Technicians will usually start to keep a hidden stock of parts from previous repairs if the parts are not available. I think that the best solution would be to keep a well-stocked parts department, with every part that would be required. The level of repair that you are performing should determine what you stock, assembles or smaller parts. First stock at least one of every major assembly of the product. The simplest way to accomplish this would be to take a unit and break it down into it's major components. Next, take each component and order the parts that you feel may fail, based on your prior experience. This would be an excellent time to develop removal procedures for assembles. Factory Feedback We have discussed some of this in an earlier article. However, I cannot stress strong enough how important this is with the introduction of a new product. I would advise sending your contact person for each new product to the factory for a visit. They should tour the assembly line, take notes, pictures, and collect part numbers to use as manuals until the manuals are available. They should also talk to the workers on the line to find out about any difficult areas or problems they are experiencing. Now you have a strong contact person who will know who to contact and will have the most impact when a modification is needed. Try not to always send the same person, make sure that each of the technicians experience at least one trip to the factory. If the only person that is visiting the factory is the trainer or supervisor, then you will have only one contact and a large chance that problems will be pushed aside or feedback delayed due to other pressing projects. The technician is the one who is working on the problem and will have the most knowledge about the problem. The factory will also listen more often to the person who is experiencing the problem than second hand information. The earlier you can have someone involved in a new product, the better, get the jump on the new information and maintain the lead with the information so that the rest of the people in the company will know who to come to when they need help. Discuss with the factory about a time frame for all problems to be reported to the factory. At the start of a new product the factory will welcome all information, later they will want only the problems that have high numbers. Don't be the weak link and fail to report problems. If your company has more than one service center, one problem from you may mean serval reports company wide. Keeping it Simple Long reports and reporting forms look impressive. However, they can be time consuming and discouraging for someone who enjoys working on problems. The liaison contact person should de
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