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Suggest You - Turbocharge Your Business with Exceptional Business Courtesy
In the dealer-agent relationship, the agent merely undertakes to sell the goods on behalf of the dealer at the best possible price. For these services, he receives compensation in the form of commission on the sales. Until the goods have been sold, they remain the property of the dealer and not of the agent. This means that the dealer is entitled to the proceeds from the sale of the goods dispatched, so the agent is obliged to pay the dealer the proceeds after deducting his commissions and expenses.Usually each consignment is identified separately, by the opening of an independent account for it and the profit (loss) per consignment is determined as soon as the result is known. Goods sent to a consignee remain the property of the consignor until sold and in the case of a perpetual accounting inventory system the consignment is journalised at cost.In the case
In the event things go awry (as they sometimes do), have a conversation about your agreement -- again, well in advance of when you said you would originally. "I know I promised to have that flooring delivered by 1 August, I've just been notified it won't be delivered until the 11th. I wanted to let you know immediately of the delay. Is there anything I can do to be of service to you in the meantime?" When you go out of your way to give that extra level of service, your customers will b
Dear Santa,I want you to bring me absolutely, positively EVERYTHING IN THE WORLD for Christmas, but EVERYTHING IN THE UNIVERSE would be better. Before proceeding, please demonstrate prior mastery of these skills.Sincerely,Greta Human Resources SpecialistCan you imagine the audacity of a person who would pen such a note to dear Santa Claus, someone known for punctuality, an excellent track record and literally billions of references?Yet we think nothing of having human resources clerks craft position descriptions that sound as if a grabby, perfectionistic brat has defined the job and the right person to fill it.I, for one, think there should be a little “truth in advertising” with regard to employment searches.Ads should list essential qualifications, and they should fit the work to be done. Anything more, and it is useless and
One of the things I've noticed is that the top 1% has a level of business courtesy others simply do not. I'm talking about the level of expectation that is created in the beginning of a new client relationship, response time (to phone calls, emails, and informational inquiries), and the amount of focus and attention given and received when in direct contact with clients and associates.
Expectation ... I know you want what you want when you want it. Don't we all? When you get a new client, its easy to promise the world ... then follow the old adage of "its easier to ask for forgiveness than permission." I'm working with a number of clients now who have recently gone through an extreme growth phase, leaving them in the enviable position of having almost more business than they can handle! A common complaint is current clients are wanting their projects and services *now* and new clients ... well, the same. How to handle this delicate situation? Set the level of expectation from the beginning.
Coaching Corner -- Expectation Super Strategy -- Under-promise and over-deliver. (I know you've heard this before.) Be sure to always give beyond what you promise, well in advance of the promised date of completion. If you are providing a service, promise less than you know you normally deliver. We live in an age where bad customer service is almost expected ... when you make it a point to not only give good customer service but exceptional service, you often create an unbreakable bond of loyalty. If you offer a product or service that's offered by many others, your "norm" must be well above what anyone else is offering. Especially if you want a business based on referrals.
In the event things go awry (as they sometimes do), have a conversation about your agreement -- again, well in advance of when you said you would originally. "I know I promised to have that flooring delivered by 1 August, I've just been notified it won't be delivered until the 11th. I wanted to let you know immediately of the delay. Is there anything I can do to be of service to you in the meantime?" When you go out of your way to give that extra level of service, your customers will be
In this installment of medical billing and DME software, we're going to cover a brief overview of lookup tables, which is probably the heart and soul of the whole DME system. Without lookup tables, the whole operation of the system, including the medical billing itself, would be extremely difficult.A medical biller has a hard enough job as it is. When billing a medical claim, there is an enormous amount of information that has to be sent to the insurance carrier, including patient information, item information, insurance information and so on. If you read the series on DME NSF 3.01 record specifications, then you already know that hundreds of fields of information are transmitted to the insurance carrier. If the medical biller had to enter all this information by hand, the billing of one claim would literally take hours. To speed up this process, lookup tables are
Expectation ... I know you want what you want when you want it. Don't we all? When you get a new client, its easy to promise the world ... then follow the old adage of "its easier to ask for forgiveness than permission." I'm working with a number of clients now who have recently gone through an extreme growth phase, leaving them in the enviable position of having almost more business than they can handle! A common complaint is current clients are wanting their projects and services *now* and new clients ... well, the same. How to handle this delicate situation? Set the level of expectation from the beginning.
Coaching Corner -- Expectation Super Strategy -- Under-promise and over-deliver. (I know you've heard this before.) Be sure to always give beyond what you promise, well in advance of the promised date of completion. If you are providing a service, promise less than you know you normally deliver. We live in an age where bad customer service is almost expected ... when you make it a point to not only give good customer service but exceptional service, you often create an unbreakable bond of loyalty. If you offer a product or service that's offered by many others, your "norm" must be well above what anyone else is offering. Especially if you want a business based on referrals.
In the event things go awry (as they sometimes do), have a conversation about your agreement -- again, well in advance of when you said you would originally. "I know I promised to have that flooring delivered by 1 August, I've just been notified it won't be delivered until the 11th. I wanted to let you know immediately of the delay. Is there anything I can do to be of service to you in the meantime?" When you go out of your way to give that extra level of service, your customers will b
If you have a website with a heavy traffic then you should consider to sell ad space on your website. Just imagine to have 10 pages website and you sell 5 add spaces on each page for 10 dollars. By the end of month you will receive 500 dollars respectively.Selling ad space is very profiting if you have the right techniques to do it. Now I will show you several ways to maximize your profit when selling ad space on your website.1. Give discount.Let's say when your customers spend over a certain amount of money for an ad space, you can offer them free ad space, even discount to the amount of ads they buy. It will encourages them to buy more ad space from you. Because they know that they will get something in return even before they receive any results from their ads.2. Give away free bonus.When your customers renewing their ad o
Coaching Corner -- Expectation Super Strategy -- Under-promise and over-deliver. (I know you've heard this before.) Be sure to always give beyond what you promise, well in advance of the promised date of completion. If you are providing a service, promise less than you know you normally deliver. We live in an age where bad customer service is almost expected ... when you make it a point to not only give good customer service but exceptional service, you often create an unbreakable bond of loyalty. If you offer a product or service that's offered by many others, your "norm" must be well above what anyone else is offering. Especially if you want a business based on referrals.
In the event things go awry (as they sometimes do), have a conversation about your agreement -- again, well in advance of when you said you would originally. "I know I promised to have that flooring delivered by 1 August, I've just been notified it won't be delivered until the 11th. I wanted to let you know immediately of the delay. Is there anything I can do to be of service to you in the meantime?" When you go out of your way to give that extra level of service, your customers will b
Keeping your customers happy is probably the most important job your company has. If customers feel good about your company and the products or services it provides, they will not only be less inclined to switch suppliers, they will be more inclined to increase the amount of business they do with you. In today's hyper-competitive marketplace, keeping customers happy requires more than just "doing your job." You must make customers feel that they are getting what they paid for, and more. And you must avoid becoming complacent and taking customers for granted. The basic truth in business is that it's repeat business, from faithful customers, that builds your profit. We have all heard that, statistically, it's much easier to keep a customer and sell other products and services to that customer than it is to gain new customers. Here are five tips on providing outstanding custom
In the event things go awry (as they sometimes do), have a conversation about your agreement -- again, well in advance of when you said you would originally. "I know I promised to have that flooring delivered by 1 August, I've just been notified it won't be delivered until the 11th. I wanted to let you know immediately of the delay. Is there anything I can do to be of service to you in the meantime?" When you go out of your way to give that extra level of service, your customers will b
An important object to keep in mind about ZIP code finder is that they change over time. In some cases these change can be quite amazing, but more frequently they are small and subtle. When a ZIP code changes its definition it does not change its name like a census zone. The ZIP code that was called '63301' in St. Charles County, Mo in 1985 has since been broken into first two and now three ZIP codes. These new codes were not called 63301.01, 63301.02 and 63301.03; they were called 63301, 63303 and 63304. So what is referred to as 63301 today represent about a third of the area that it referred to in 1985.The new code 63303 did not exist 12 years ago and it has already changed its definition so that it now represents about partially of the area it included when it was to begin with created. What this means, of course, is that ZIP codes are really terrible units for doin
In the event things go awry (as they sometimes do), have a conversation about your agreement -- again, well in advance of when you said you would originally. "I know I promised to have that flooring delivered by 1 August, I've just been notified it won't be delivered until the 11th. I wanted to let you know immediately of the delay. Is there anything I can do to be of service to you in the meantime?" When you go out of your way to give that extra level of service, your customers will become, and stay, loyal to you (even if your services or goods are higher in price than some competitors).
Moving on to response time. First, a question: How many emails, unanswered, do you have in your inbox? saved messages in your voicemail, phone calls unreturned? mail, not read or responded to? I recently met a really interesting woman who provided a service I knew would be beneficial to a number of my clients. I immediately sent her a hand-written note to follow-up on our conversation, then an email a few days later. It took her more than 30 days (that's thirty!) to respond to my communications, which were specifically designed to get more information about her and her services so I could send her clients! In the past, have you called someone who failed to return your call? Have you sent an important email that went unanswered? Did you feel, even if in some small way, that it must be about you, the sender? I'll let you in on two little secrets -- one, its rarely about you; and two, if you have unanswered communications the way you've felt in the past is exactly the way those folks are feeling right now about you.
Even if you are not prepared to address (or even necessarily want to) the sender, their situation, demand or request, you must respond, even if to say, "I'm not willing/able/capable of/interested in ________________ right now."
But, Coach, I can hear you saying, I have over 700 emails in my inbox, at least thirty people I should call right now ... piles of periodicals to read, my life is a constant barrage of information. How on earth do I keep up?
Coach's Insight: Institute a 24-hour response policy. Now, I know I've blown some of your noodles. Hang with me for a moment. Because of the great world of technology, there are a couple of things you can do to be in touch with anyone who contacts you ... instantaneously and automatically. Welcome to the world of auto-responders! Are you out of your office for the day, or a few days? Create an
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