Suggest You - Customer Service for Executives Too
Is a Career Change on Your Horizon?Making a career change is nothing new in today's job
market.I've heard it said that the average American changes
careers at least once in his or her that if a customer is happy when they leave the store they will come back 10 more times. If they are unhappy they may frequent a diff The Top 10 Ways to Manage Your CareerMany people in the last decade have experienced either a layoff or termination in their lives or the lives of somebody they know. While many of these people affected Everyone in a corporation should learn customer service and that includes the executives to. The late great Ray Kroc, the founder of McDonald's stated in his book; Grinding It out. That each of his executives had to spend time behind the counter of a McDonald's store greeting customers and understanding the business model in each month. He insisted that his executives never lost touch with reality and understood what their business was all about. It was about customer service he would say and he was right. Ray Kroc used to say that if a customer is happy when they leave the store they will come back 10 more times. If they are unhappy they may frequent a diffe Laundry Unlimited 'Bounces Back'We use a convenient laundry service that picks up our dry-cleaning and delivers.A new pair of fashion pants came back from the cleaner utterly destroyed. The cDonald's stated in his book; Grinding It out. That each of his executives had to spend time behind the counter of a McDonald's store greeting customers and understanding the business model in each month. He insisted that his executives never lost touch with reality and understood what their business was all about. It was about customer service he would say and he was right. Ray Kroc used to say that if a customer is happy when they leave the store they will come back 10 more times. If they are unhappy they may frequent a diff reeting customers and understanding the business model in each month. He insisted that his executives never lost touch with reality and understood what their business was all about. It was about customer service he would say and he was right. Ray Kroc used to say that if a customer is happy when they leave the store they will come back 10 more times. If they are unhappy they may frequent a diff No Shipment Too BigYou may have read my articles about the size limitations for both UPS and the USPS. What are you to do when these limits are exceeded? Your local The UPS Store locat understood what their business was all about. It was about customer service he would say and he was right. Ray Kroc used to say that if a customer is happy when they leave the store they will come back 10 more times. If they are unhappy they may frequent a diff The Rubik's Cube InterviewNearly everyone has heard of the Rubik’s Cube. For most, it’s a challenging puzzle, but for some it becomes an obsession. How can we apply the Rubik’s cube in our da that if a customer is happy when they leave the store they will come back 10 more times. If they are unhappy they may frequent a different restaurant 10 more times until they forget about their bad experience. What he was driving at is that if you lose a customer you lose 10 times of what ever that sale was when they receive the bad service. Customer service is as important today as it was back then and it will always be the quintessential part of any corporation or small business. If you cut corners on your customer service you will pay for it ten-fold. Customer service means increased sales and increased sales mean successful businesses. Customer service
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