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  • Suggest You - Customer Service 101

    Presenting Yourself as the Best Candidate for the Position - Tips on Getting the Job You Want
    We have all been in the position of looking for a job, changing careers, etc. It is time consuming and patience challenging. We apply for job after job and never seem to get what we want even though we see people aro
    hose crossed arms. Make eye contact. Open yourself up literally & figuratively. Now is not the time to multitask. Studies show that if you give a
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    There are thousands of books, courses, and articles written to improve basic customer service skills. Today is one of those days I was reminded why.

    Here's a few tips.

    Make the 1st words out of your mouth, "I am sorry." This is not a legal plea of culpability. It is an expression of regret over the negative experience had by someone else.

    Never pass up a perfectly good opportunity to keep your mouth shut. God gave you 2 ears & 1 mouth for a reason. Listen. As Covey says, seek first to understand THEN to be understood.

    Watch your body language. Unfold those crossed arms. Make eye contact. Open yourself up literally & figuratively. Now is not the time to multitask. Studies show that if you give a

    How to Find a Good Certified Public Accountant
    We’ve all read the newspapers and seen the countless news broadcasts about crooked accountants and their practices. Some skim a few dollars here and there from several of their clients, while a few others simply lea
    hy.

    Here's a few tips.

    Make the 1st words out of your mouth, "I am sorry." This is not a legal plea of culpability. It is an expression of regret over the negative experience had by someone else.

    Never pass up a perfectly good opportunity to keep your mouth shut. God gave you 2 ears & 1 mouth for a reason. Listen. As Covey says, seek first to understand THEN to be understood.

    Watch your body language. Unfold those crossed arms. Make eye contact. Open yourself up literally & figuratively. Now is not the time to multitask. Studies show that if you give a

    Dot Net Component: CLR and Com - Decom
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    n of regret over the negative experience had by someone else.

    Never pass up a perfectly good opportunity to keep your mouth shut. God gave you 2 ears & 1 mouth for a reason. Listen. As Covey says, seek first to understand THEN to be understood.

    Watch your body language. Unfold those crossed arms. Make eye contact. Open yourself up literally & figuratively. Now is not the time to multitask. Studies show that if you give a

    Career Development: It's Up to You!
    Now more than ever you need to take charge of your career! Our work environments are rapidly changing. Lifelong employment is a thing of the past and the threat of layoffs loom ahead. Organizations are now flatter
    you 2 ears & 1 mouth for a reason. Listen. As Covey says, seek first to understand THEN to be understood.

    Watch your body language. Unfold those crossed arms. Make eye contact. Open yourself up literally & figuratively. Now is not the time to multitask. Studies show that if you give a

    Good Fences Make Good Neighbors in Business and Life
    If you say "yes" to most things that come your way, you may be a nice person, but you're probably not a very happy one. Establishing good boundaries is a big challenge for many people. And it is an essential time man
    hose crossed arms. Make eye contact. Open yourself up literally & figuratively. Now is not the time to multitask. Studies show that if you give a complainant your undivided attention, you will spend less time in the long run with a more successful outcome than had you tried to finish your paperwork & answer an email while dealing with the problem.

    Take notes on the issue. This speaks volumes. The issue is important enough for you to write down. An additional benefit is the need to get to your office where you have pen & paper which helps escort an irate customer away from the traffic flow of others.

    Outline a plan of action. Follow the plan & follow up with the person to demonstrate success BEFORE they foll

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