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Suggest You - Customers Aren't Angry - They're Afraid!
What are corporate gifts and why do companies spend money on giving away these gifts to their employees and partners? Have you ever wondered how this concept evolved and what the benefits are of this kind of a program? Well read on if you are interested to find out more about this and also get some exciting and uniqu
What if customers aren’t angry?
Wouldn’t this make most of thes
We are reminded almost daily of improvements in the labor market and that jobs are now available, even if not plentiful. More workers than ever are quitting their jobs, worn out by the efforts that have been required over the past 5 to 8 years to be as productive as before with half the staffing of the past.If
Examine the classes offered by giants in the training industry, and you’ll always seem to find something pertaining to “Dealing With Conflict & Difficult Customers.”
It’s an appealing title, to be sure, and robust registrations will support such offerings.
But it’s all based on a faulty premise: That the major impediment that needs to be addressed, remedied, overcome, is dealing with angry people.
What if customers aren’t angry?
Wouldn’t this make most of thes
In addition to the anger and fear generated by job loss, there is the total emotional devastation of being figuratively thrown on a pile of human debris. Regardless of the reason you are no longer working - company losses, relocation, outsourcing - the process hurts!You are being given notice that you are not
Examine the classes offered by giants in the training industry, and you’ll always seem to find something pertaining to “Dealing With Conflict & Difficult Customers.”
It’s an appealing title, to be sure, and robust registrations will support such offerings.
But it’s all based on a faulty premise: That the major impediment that needs to be addressed, remedied, overcome, is dealing with angry people.
What if customers aren’t angry?
Wouldn’t this make most of thes
Many would say that cold calling is a waste of time in today’s society. That may be driven from a rather narrow perspective. Cold calling takes a lot of different forms.Years ago it was the young potential entrepreneur wandering the neighborhoods trying to set up appointments for their sales staff. There wa
It’s an appealing title, to be sure, and robust registrations will support such offerings.
But it’s all based on a faulty premise: That the major impediment that needs to be addressed, remedied, overcome, is dealing with angry people.
What if customers aren’t angry?
Wouldn’t this make most of thes
You’ve probably received a flyer recently from your phone company that offers a discount if you purchase a bundle of services.For example, if you give companies like A T & T your home and cell phone service, your long distance, and your satellite TV subscription, doing this might save you a whopping $5 or $10
But it’s all based on a faulty premise: That the major impediment that needs to be addressed, remedied, overcome, is dealing with angry people.
What if customers aren’t angry?
Wouldn’t this make most of thes
Business Process Management argues that management by common sense cannot be exemplified as management at all!! Analysis and objective study tends to bring balance to this equation, as well as our business practice and endeavor.Both BPM and Six Sigma deals with the dynamics of systematic, data-based experience
What if customers aren’t angry?
Wouldn’t this make most of these efforts misguided, if not utterly wasted?
Wouldn’t that mean we’re prescribing the wrong medicine for what ails us, and them?
Consider this alternative explanation. When customers call in, using a loud voice, expressing themselves in fits and starts, and even taking personal swipes at CSR’s, these people are not angry.
They’re afraid.
If they’re afraid, they need reassurance. Like a child who hears a disturbing sound in the night, customers need to be comforted; to be told that they’ll be protected, that they’re safe
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Related Articles:
Giving A Business Gift To Employees And Customers
Customer Service - A Smile Makes All the Difference
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