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Suggest You - What Do You Do - Really?
As a customer service trainer I teach associates how to use the Five Steps of MAGIC (Make A Great Impression on the Customer) to create an exceptional customer experience. But do your customers—program participants—leave your training
Florist: You do create beautiful arrangements. But what are you creating for your next client? What feeling, what atmosphere are you going to create? That is what
Farming has the potential of being a rewarding career choice. Notwithstanding, in order to execute a successful farm, there are many things to consider. First, start among because the cost. There are both fixed costs, such as machine
I don't mean have you really thought about it. I mean what do you really do?
Many people look at their business card for a clue. I suggest you ask your clients.
I know of one business coach who is seen as a marriage counselor. He helped one couple sort out their business goals and issues so well it's improved their marriage!
Everyone sells products or services. The more successful people offer/sell what a client wants.
That sounds so "Sales 101", doesn't it?
But it's true.
The key is to put what you do, not into the customer's language, but in to the customer's specific situation.
Mortgage Broker: if your client is buying a new house, have you found out why they want "that one"? What feelings will be satisfied by purchasing that house? At that point you are not a Mortgage Broker, you are a facilitator of those feelings.
Florist: You do create beautiful arrangements. But what are you creating for your next client? What feeling, what atmosphere are you going to create? That is what
Online shopping is fast becoming the most preferred mode of shopping whereby shoppers can reap the advantages of Internet shopping from the luxury of their homes. In other words, through online shopping, people from all parts of the wo
I know of one business coach who is seen as a marriage counselor. He helped one couple sort out their business goals and issues so well it's improved their marriage!
Everyone sells products or services. The more successful people offer/sell what a client wants.
That sounds so "Sales 101", doesn't it?
But it's true.
The key is to put what you do, not into the customer's language, but in to the customer's specific situation.
Mortgage Broker: if your client is buying a new house, have you found out why they want "that one"? What feelings will be satisfied by purchasing that house? At that point you are not a Mortgage Broker, you are a facilitator of those feelings.
Florist: You do create beautiful arrangements. But what are you creating for your next client? What feeling, what atmosphere are you going to create? That is what
For those who don't know the lingo, a phone word (or vanity number) is the alpha numeric equivalent to a phone number. For instance, 1300 CREDIT = 1300 273348.For more than 30 years, phonewords have been a phenomena in the Unite
That sounds so "Sales 101", doesn't it?
But it's true.
The key is to put what you do, not into the customer's language, but in to the customer's specific situation.
Mortgage Broker: if your client is buying a new house, have you found out why they want "that one"? What feelings will be satisfied by purchasing that house? At that point you are not a Mortgage Broker, you are a facilitator of those feelings.
Florist: You do create beautiful arrangements. But what are you creating for your next client? What feeling, what atmosphere are you going to create? That is what
HTML is not a friendly language for laying out text and graphics. The advent of Cascading Style Sheets improved this, but a simple solution to the problem of layout is to use tables without borders. Within HTML, this can be done by add
Mortgage Broker: if your client is buying a new house, have you found out why they want "that one"? What feelings will be satisfied by purchasing that house? At that point you are not a Mortgage Broker, you are a facilitator of those feelings.
Florist: You do create beautiful arrangements. But what are you creating for your next client? What feeling, what atmosphere are you going to create? That is what
How many times do you have to fail at something in order to succeed? Did you know that Thomas Edison failed 10,000 times while trying to invent the light bulb? He certainly had a learn and do attitude! He was able to turn each faile
Florist: You do create beautiful arrangements. But what are you creating for your next client? What feeling, what atmosphere are you going to create? That is what you are doing for that customer.
It's more than walking in their shoes. It's feeling what they are feeling: whether it be excitement, or trepidation, or sadness.
It means, to be an exceptional salesperson, or service provider, you have to be on your game. With every customer.
Make sure you get feedback from your clients. Use their words when you describe your service to the next person. Become a customer when you speak with customers and prospects.
Then it becomes less "sales" and more "solution". And people buy what us, our product or service can do for them. Not what we think we do.
So, have a think about what you really do. What your customers say you do for them. What you really love to do.
And maybe put that on your business card!
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