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Suggest You - Small Talk = Big Sales + Customer Satisfaction
Carpet is no doubt a common floor covering in most of the buildings that your company cleans. Carpet is inviting, sound-absorbing and helps with a building
So often today, you hear the empty pronouncements about the importance of developing “customer relationships.” A quick, e
There’s an old saying in business that you can’t get a $70,000 employee by hiring two employees earning $35,000 each. While this is true, many managers mak
The woman who readied it for me asked, “How was your New Year’s?”
“Pretty good, I replied.”
She leaned over and confided in a whisper with a smile, “Mine SUCKED!”
Give her an “A” for honesty.
More important, she deserves a gold star for making meaningful small talk.
What did she accomplish in that 10 second exchange?
(1) First, she became more than a chicken vendor. She’s a person and I like her pluck!
(2) I smiled at her honesty.
(3) She sent me a signal that says, “It’s okay to talk to me, I can handle it!”
So often today, you hear the empty pronouncements about the importance of developing “customer relationships.” A quick, ex
Why is it that two people who go to register at the same agency one is more successful than the other at getting work? Let's start with the very first thi
She leaned over and confided in a whisper with a smile, “Mine SUCKED!”
Give her an “A” for honesty.
More important, she deserves a gold star for making meaningful small talk.
What did she accomplish in that 10 second exchange?
(1) First, she became more than a chicken vendor. She’s a person and I like her pluck!
(2) I smiled at her honesty.
(3) She sent me a signal that says, “It’s okay to talk to me, I can handle it!”
So often today, you hear the empty pronouncements about the importance of developing “customer relationships.” A quick, e
Pornography, a multi-million industry, is good business. Adult videos and magazines are always doing brisk sales. But aside from these forms of media, bill
What did she accomplish in that 10 second exchange?
(1) First, she became more than a chicken vendor. She’s a person and I like her pluck!
(2) I smiled at her honesty.
(3) She sent me a signal that says, “It’s okay to talk to me, I can handle it!”
So often today, you hear the empty pronouncements about the importance of developing “customer relationships.” A quick, e
A career as a rock star or television star is unattainable for most hopeful teens who dream of being in the spotlight. While many dream of being the next *
(2) I smiled at her honesty.
(3) She sent me a signal that says, “It’s okay to talk to me, I can handle it!”
So often today, you hear the empty pronouncements about the importance of developing “customer relationships.” A quick, e
The purpose of personal background checks is to get a feel for the applicant’s character. Personal and professional references are a good starting point, h
So often today, you hear the empty pronouncements about the importance of developing “customer relationships.” A quick, exchange like I had brings the idea to life.
Too much attention is paid to offering incentives, bonuses, ariline miles and other perks to customers in order to build loyalty and a desire to come back and do more business with us.
You don’t have to have lots of contacts with customers to establish a relationship, to build rapport. It can happen really quickly, if you polish the art of using small talk.
Now, the only question is, how do we super-size that?
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