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Suggest You - How To Spark An Endless Cycle Of Growth
A Neglected Challenge of Business
“Innumerable Web sites and charts and graphs used in business are just mush to me,” said Jim Doane. Font colors and background colors make the reading impossible for Doane. He is one of the two in one hundred males (and rare females) who is severely affected by color vision deficiency (CVD) or colorblindness. He, like most people so affected, does see blue and yellow, so he is not “blind” to color.Web developer Ed Nolan keeps people like Doane in mind. He has an unusual occupation, especially for someone with CVD. Nolan is one of the 1:12 males affected (1:200 females are affected) by CVD. Although not as severely affected as Doane, for instance, Nolan can tell red from green; however, he remembers coloring a picture of a boy green when he was in elementary school. “It looked tan to me,” he said. As a Web developer, Nolan works with colors every day, which he does numerically. “What might look the same or very similar to me may be worlds apart numerically,” he said.An engineer, Doan
ortant than ever before.“Innumerable Web sites and charts and graphs used in business are just mush to me,” said Jim Doane. Font colors and background colors make the reading impossible for Doane. He is one of the two in one hundred males (and rare females) who is severely affected by color vision deficiency (CVD) or colorblindness. He, like most people so affected, does see blue and yellow, so he is not “blind” to color.Web developer Ed Nolan keeps people like Doane in mind. He has an unusual occupation, especially for someone with CVD. Nolan is one of the 1:12 males affected (1:200 females are affected) by CVD. Although not as severely affected as Doane, for instance, Nolan can tell red from green; however, he remembers coloring a picture of a boy green when he was in elementary school. “It looked tan to me,” he said. As a Web developer, Nolan works with colors every day, which he does numerically. “What might look the same or very similar to me may be worlds apart numerically,” he said.An engineer, Doan
Corporations today are downsizing but they are
American Idol Syndrome
I like Simon, one of three judges on American Idol. I find his feedback refreshingly honest. And while his words startle me with their ego wounding potential, the traditional feel-good, let-you-down-easy, sugar-coated feedback is not much of a gift. It’s hard to tell someone they’re not good enough and their dreams are not going to happen, at least in this venue. But not telling them is no gift either. Some contestants rise to the challenges he throws at them. Some don’t. And, some can’t. Which one are you?The people who influenced me most in my career were those who gave me the hardest critiques. Stricken with a bruised-ego for days, or on occasion for months, inevitably their feedback helped me make the right life choices to improve, change direction, or stay the course with intensity. In fact, the boss who was the hardest on me is the one I thank the most. Good was not good enough if I was capable of better, and she was quick to point out when that was. No sugar coating from her. And the
The average U.S. company loses approximately fifty percent of its customers within five years of its inception. Because of the Internet businesses today have to play by new rules. Customers are more fickle than ever and they have more choices than ever before. This is why building customer loyalty is more important than ever before.I like Simon, one of three judges on American Idol. I find his feedback refreshingly honest. And while his words startle me with their ego wounding potential, the traditional feel-good, let-you-down-easy, sugar-coated feedback is not much of a gift. It’s hard to tell someone they’re not good enough and their dreams are not going to happen, at least in this venue. But not telling them is no gift either. Some contestants rise to the challenges he throws at them. Some don’t. And, some can’t. Which one are you?The people who influenced me most in my career were those who gave me the hardest critiques. Stricken with a bruised-ego for days, or on occasion for months, inevitably their feedback helped me make the right life choices to improve, change direction, or stay the course with intensity. In fact, the boss who was the hardest on me is the one I thank the most. Good was not good enough if I was capable of better, and she was quick to point out when that was. No sugar coating from her. And the
Corporations today are downsizing but they aren
Customer Service - Dead or Alive?
Discover how to increase customer satisfaction. Do you suffer the deep pain of trying to resolve customer service problems with non-existent people at the other end of your telephone? If you have a business, large or small do you think your customers share the same frustrations that you have? Why can’t customer service problems be handled and solved faster, more courteously and completely? Why does it seem like we can never speak directly with a real live human being? And when we do manage to speak to a live person, why does it seem that they are speaking to us from thousands of miles away? Maybe because they are indeed thousands of miles away from the U.S.The answer is that most companies that have customer service departments know they lose tons of money on their customer functions. To be blunt, customer service is a loser proposition. Period. Therefore for the best way to minimize the losses is to run as bare-bones operation as possible. “Too bad that a cu
ithin five years of its inception. Because of the Internet businesses today have to play by new rules. Customers are more fickle than ever and they have more choices than ever before. This is why building customer loyalty is more important than ever before.Discover how to increase customer satisfaction. Do you suffer the deep pain of trying to resolve customer service problems with non-existent people at the other end of your telephone? If you have a business, large or small do you think your customers share the same frustrations that you have? Why can’t customer service problems be handled and solved faster, more courteously and completely? Why does it seem like we can never speak directly with a real live human being? And when we do manage to speak to a live person, why does it seem that they are speaking to us from thousands of miles away? Maybe because they are indeed thousands of miles away from the U.S.The answer is that most companies that have customer service departments know they lose tons of money on their customer functions. To be blunt, customer service is a loser proposition. Period. Therefore for the best way to minimize the losses is to run as bare-bones operation as possible. “Too bad that a cu
Corporations today are downsizing but they are
The Power of the Forklift for Your Business
The forklift is one of the most powerful pieces of equipment for any warehouse operation, and every manufacturing or shipping company will need at least one forklift in order to conduct its daily business.The operation of a forklift is of course quite easy to understand, and every person reading this article no doubt already knows what a forklift is and what it does. In addition to the traditional forklift, of course, there are specially designed fork trucks that have been designed for moving pallets around by hand. These fork trucks can be very valuable for moving products around where space is tight, and no special training in driving a forklift is required to operate this piece of equipment.Of course where large pallets, or large numbers of pallets, must be moved, it is the forklift that will be required to move them. Without a forklift it could take many, many hours to move products that could be moved in a fraction of the time using a forklift.Of course using a forklift
ve to play by new rules. Customers are more fickle than ever and they have more choices than ever before. This is why building customer loyalty is more important than ever before.The forklift is one of the most powerful pieces of equipment for any warehouse operation, and every manufacturing or shipping company will need at least one forklift in order to conduct its daily business.The operation of a forklift is of course quite easy to understand, and every person reading this article no doubt already knows what a forklift is and what it does. In addition to the traditional forklift, of course, there are specially designed fork trucks that have been designed for moving pallets around by hand. These fork trucks can be very valuable for moving products around where space is tight, and no special training in driving a forklift is required to operate this piece of equipment.Of course where large pallets, or large numbers of pallets, must be moved, it is the forklift that will be required to move them. Without a forklift it could take many, many hours to move products that could be moved in a fraction of the time using a forklift.Of course using a forklift
Corporations today are downsizing but they are
Recruiting The Right People - Nine Key Strategies
Many small businesses struggle to recruit the right people.They consequently spend excessive ammounts of time and energy on recruitment and training activities instead of growing their businesses.However, finding the right people on a consistent basis is not a question of luck - but about taking some specific actions:1. Construct a powerful visionPeople are drawn to businesses that know where they are going and have a plan for success. Craft an exciting vision for the future and communicate it to potential hires all the way through your recruitment process.2. Make ‘finding and keeping the right people’ a priorityMake recruitment and retention a priority now and you will save time and money well into the future. The key is to focus your time on the right activities so that you deliver results quickly and consistently.3. Build a picture of the external marketplaceYou don’t need to be an expert – but it is important to have an awareness of your
re choices than ever before. This is why building customer loyalty is more important than ever before.Many small businesses struggle to recruit the right people.They consequently spend excessive ammounts of time and energy on recruitment and training activities instead of growing their businesses.However, finding the right people on a consistent basis is not a question of luck - but about taking some specific actions:1. Construct a powerful visionPeople are drawn to businesses that know where they are going and have a plan for success. Craft an exciting vision for the future and communicate it to potential hires all the way through your recruitment process.2. Make ‘finding and keeping the right people’ a priorityMake recruitment and retention a priority now and you will save time and money well into the future. The key is to focus your time on the right activities so that you deliver results quickly and consistently.3. Build a picture of the external marketplaceYou don’t need to be an expert – but it is important to have an awareness of your
Corporations today are downsizing but they are
Managing Your Career Change
What really does not change in the world is the need for change. It is this bug in you or the environment around you which is constantly after you for a change. If one changes her career 3-4 times in her life time, that much she needs to carefully manage her career change. Mind you, career change is synonymous to changing boats in the middle of a storm.Managing Your Career ChangeYou have to evaluate your need for a change pragmatically. This way, you can stop yourself from falling prey to impulsive actions. Being pragmatic or practical means thinking in the way that both you and your detractor think about you. This gives you the advantage of multidirectional thinking.1. Develop Career Goals Early In Life: Broadly speaking, this is deciding where you want to be at each key stage in your life (making goals measurable). Your first step more or less decides most of your career path. You must also commit yourself to your goals.2. Prepare The Ground: You have to acquire new sk
ortant than ever before.What really does not change in the world is the need for change. It is this bug in you or the environment around you which is constantly after you for a change. If one changes her career 3-4 times in her life time, that much she needs to carefully manage her career change. Mind you, career change is synonymous to changing boats in the middle of a storm.Managing Your Career ChangeYou have to evaluate your need for a change pragmatically. This way, you can stop yourself from falling prey to impulsive actions. Being pragmatic or practical means thinking in the way that both you and your detractor think about you. This gives you the advantage of multidirectional thinking.1. Develop Career Goals Early In Life: Broadly speaking, this is deciding where you want to be at each key stage in your life (making goals measurable). Your first step more or less decides most of your career path. You must also commit yourself to your goals.2. Prepare The Ground: You have to acquire new sk
Corporations today are downsizing but they aren’t turning things around. Instead, they find themselves launching another round of downsizing a year later. They cut costs, reengineer, restructure, and still keep loosing customers. Why?
To answer this question we have to look at a business as a simple equation. A business provides a product or service
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