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    asked for clarification. From then on the customer was rude and kept sniping at T
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    I know, I know . . . the customer is always right . . . or at least should be treated as if they’re always right. But, when and where do you draw the line?

    The question comes up after talking to a frontline sales person, Ted. A few days ago, he had trouble with a customer. The customer was being vague and Ted simply asked for clarification. From then on the customer was rude and kept sniping at Te

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    ated as if they’re always right. But, when and where do you draw the line?

    The question comes up after talking to a frontline sales person, Ted. A few days ago, he had trouble with a customer. The customer was being vague and Ted simply asked for clarification. From then on the customer was rude and kept sniping at T

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    The question comes up after talking to a frontline sales person, Ted. A few days ago, he had trouble with a customer. The customer was being vague and Ted simply asked for clarification. From then on the customer was rude and kept sniping at T
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    ago, he had trouble with a customer. The customer was being vague and Ted simply asked for clarification. From then on the customer was rude and kept sniping at T
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    asked for clarification. From then on the customer was rude and kept sniping at Ted. She even had a telephone call on her cellular phone and proceeded to talk about Ted and how “rude” HE was to the caller. Then when Ted had to interrupt her conversation for payment, he was even worse than rude, according to her. When he asked the customer to sign her credit card, a company requirement, he became a “jerk

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