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  • Suggest You - Email Marketing Manners 101: Clearing Your Inbox By Forwarding Email Messages To Someone Else

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    This week I received an email message entitled to Stephen. Since my name isn’t Stephen, and I am not even a guy, it got my attention. Seems that a well-meaning customer service rep at a company I deal with decid
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    service rep at a company I deal with decided that the way to answer my help request was to pawn me off on someone else.

    I understand that one person at a company can’t do everything but what are you reall

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