Suggest You
#1 in Business Subscribe Email Print

You are here: Home > Business > Customer Service > How To Boost Your Bottom Line With Two Little Words

Tags

  • businesses
  • words
  • business experience
  • current customers
  • little words

  • Links

  • Insights Into Your Med-Pay Insurance Coverage
  • Strengthening Exercise for Golf
  • Life-Long Strategies For Healthy Living
  • Suggest You - How To Boost Your Bottom Line With Two Little Words

    Whine, Moan & Complain - Then Contribute!
    Every month I receive messages from students and readers that begin, ‘I got such terrible service from…’ and often close, ‘…and I’ll never go back there again!’I find these stories upsetting, occasionally entertaining, but rarely are they motivating or instructive.Here’s why:Anyone with enough intelligence and emotion to muster a written complaint also has the ability to offer a constructive solution. If you can see what’s wrong with a situation, you must have some idea about what would set it right.Noticing problems is half the puzzle; getting things improved is the more important part.<
    a customer’s name the business experience becomes personal. And when the business experience becomes personal your customer becomes vested in the relationship and thereby becomes your friend. When you use the customer’s name they become as concerned about your success as you are. Summer Job Hunting 101
    Sooner than later, the lines at your local fast food joints will be filled with more summer job seekers than hungry customers. Mallrats will be replaced by well-mannered students with r?sum?s in hand. And your parents will begin a steady, annoying cadence that will only end when you’ve got a place to finally stamp your timecard:“Have you’ve found a job yet… Have you’ve found a job yet? Have you’ve found a job yet?!?!”Well, have you?Sure, you can choose to diss the job search all together, and spend the summer bored, broke and having to do mom and dad’s laundry every morning just to
    I hate to sound like one of those cheesy get-rich-quick commercials, but this week I am going to let you in on a little secret that is so powerful that it will immediately change the way you do business.

    In fact, this little secret is so powerful that you will be amazed at its immediate effect on you, your employees, and your bottom line. This little secret is guaranteed to improve your relationship with current customers and if used wisely, can get you lots of new customers without spending a dime on marketing or advertising.

    Do want to know what this little secret is?

    Before I let the cat out of the bag let me ask you one question: What are the two little words you can say to every customer that will immediately endear them to your business and guarantee that they will be your customers for life?

    OK, here goes: the little secret is this; whenever you have contact with your customers, whether it’s in person, or by phone, fax or email, always use their name. Likewise the answer to my question: what two little words can drive your business through the roof: your customer’s name.

    When you use a customer’s name the business experience becomes personal. And when the business experience becomes personal your customer becomes vested in the relationship and thereby becomes your friend. When you use the customer’s name they become as concerned about your success as you are. How to Use Public Access TV to Promote Your Business and Build Your Credibility
    Local public access TV stations may be the best kept secret in America. Where else can you get free access to training, equipment, support and the local airwaves all in one location? For small businesses, local access TV is an opportunity to produce your own TV show, become known in the community and build your reputation as an expert in your field.Here are five easy ways to get on your local public access TV station:1. Check your local listingsNot every town has all three “PEG” outlets, but with over 3,000 community media centers across the country, chances are there’s one near you. Check your townmmediate effect on you, your employees, and your bottom line. This little secret is guaranteed to improve your relationship with current customers and if used wisely, can get you lots of new customers without spending a dime on marketing or advertising.

    Do want to know what this little secret is?

    Before I let the cat out of the bag let me ask you one question: What are the two little words you can say to every customer that will immediately endear them to your business and guarantee that they will be your customers for life?

    OK, here goes: the little secret is this; whenever you have contact with your customers, whether it’s in person, or by phone, fax or email, always use their name. Likewise the answer to my question: what two little words can drive your business through the roof: your customer’s name.

    When you use a customer’s name the business experience becomes personal. And when the business experience becomes personal your customer becomes vested in the relationship and thereby becomes your friend. When you use the customer’s name they become as concerned about your success as you are. Making Customer Satisfaction Surveys Work
    Why bother? Good customer service is the life blood of any business. Although new customers are important good customer service will help generate customer loyalty and repeat business. With each satisfied customer your business is likely to win many more customers through recommendations and remember, if you are not taking care of your customers, your competition will.A Customer Satisfaction survey will help you not only identify problem areas but will also demonstrate to your customers that you care and are proactive in looking for ways to improve the service that you provide.Where to stas little secret is?

    Before I let the cat out of the bag let me ask you one question: What are the two little words you can say to every customer that will immediately endear them to your business and guarantee that they will be your customers for life?

    OK, here goes: the little secret is this; whenever you have contact with your customers, whether it’s in person, or by phone, fax or email, always use their name. Likewise the answer to my question: what two little words can drive your business through the roof: your customer’s name.

    When you use a customer’s name the business experience becomes personal. And when the business experience becomes personal your customer becomes vested in the relationship and thereby becomes your friend. When you use the customer’s name they become as concerned about your success as you are. Interrogative Interviews - How To Win The Job
    Many have gone for an interview at least once in their working lives. That is common. Meeting with good and friendly interviewers is also very common. One uncommon experience that some people may have is with interviewers who were like “interrogators”.The candidate sits down in front of the interviewer, greets him or her and accepts the chair politely. What happens later is that the interviewer starts to question the candidate and repeatedly try to draw answers out of the candidate.It is obvious the candidate who went through the bad experience of being questioned and interrogated like a criminal by the inittle secret is this; whenever you have contact with your customers, whether it’s in person, or by phone, fax or email, always use their name. Likewise the answer to my question: what two little words can drive your business through the roof: your customer’s name.

    When you use a customer’s name the business experience becomes personal. And when the business experience becomes personal your customer becomes vested in the relationship and thereby becomes your friend. When you use the customer’s name they become as concerned about your success as you are. US Job Market Bullish in July
    The job market will likely have another strong month in July 2006 with an estimated 58 percent of employers in the manufacturing and service sectors planning on increased hiring, according to the findings of a recent study released last July 27.The leading Indicator of National Employment (LINE), a report that was jointly authored by the Society for Human Resource Management (SHRM) and the Rutgers University School of Management and Labor Relations, provides an early, accurate indication of changing job market conditions and is closely attuned with the regular report of the Bureau of Labor Statistics. The report a customer’s name the business experience becomes personal. And when the business experience becomes personal your customer becomes vested in the relationship and thereby becomes your friend. When you use the customer’s name they become as concerned about your success as you are.

    At the sound of his or her name your customer becomes your champion. They will toot your horn and defend your honor. They will recommend you to their friends and be loyal to you to the end, even when they can get the same product or service elsewhere for less money.

    Unfortunately, 99% of business owners and especially their employees fail to realize the importance of personalizing the business relationship. While they are happy to take my hard-earned dollars, most businesses could care less what my name is. That’s why so many businesses fail: they see their customers as numbers, not names. The 1% of businesses that understand the impact of personalizing the business experience are the ones that will flourish for many years to come.

    Case in point: I’m the one at my office who goes through the mail every day, pulls out the checks, opens the envelopes, signs the checks, makes out the deposit slip, and takes the deposit to the bank. Sure, I could have someone else do this for me, but making the bank deposit is my absolute favorite thing about being an entrepreneur. Seeing numbers on a deposit slip valid

    HTTP = HTML link (for blogs, profiles,phorums):
    <a href="http://www.suggestyou.com/article/15737/suggestyou-How-To-Boost-Your-Bottom-Line-With-Two-Little-Words.html">How To Boost Your Bottom Line With Two Little Words</a>

    BB link (for phorums):
    [url=http://www.suggestyou.com/article/15737/suggestyou-How-To-Boost-Your-Bottom-Line-With-Two-Little-Words.html]How To Boost Your Bottom Line With Two Little Words[/url]

    Related Articles:

    Does Your Company Need A Business Credit Card?

    Change is Natural - Why All the Fear Over Change Management?

    Serving the Client's Best Interest is Not Always in the Client's Best Interest

    Bookmark it: del.icio.us digg.com reddit.com netvouz.com google.com yahoo.com technorati.com furl.net bloglines.com socialdust.com ma.gnolia.com newsvine.com slashdot.org simpy.com shadows.com blinklist.com