Suggest You
#1 in Business Subscribe Email Print

You are here: Home > Business > Customer Service > What Every Employee Should Know About Putting Positive Phrases Into Customer Service

Tags

  • organization
  • thank
  • using positive
  • youre trying
  • career fairsthis

  • Links

  • Psychometry - Reading Objects the Psychic Way
  • Byron Nelson Championship: Welcome To Dallas
  • Vacationing in The Cayman Islands
  • Suggest You - What Every Employee Should Know About Putting Positive Phrases Into Customer Service

    Your eBay Lifeblood: Customer Service
    So, you've put up your eBay listings and now it's time to sit back and let the cash flow grow. Sorry, being a successful seller on eBay isn't that easy. Selling merchandise on eBay is a business. While your choice of product is fundamental to the succ
    >* I'm sorry. Mr. Smith is away from his desk. May I help you?
    * He's still out to lunch. I don't know when he'll be back.

    By now you can certainly see and feel the advantage that using positive phrases cre

    Product Options to Achieve Mass Flow Control
    We now live in a world where just about individual wants everything that they use or do to be as easy as it could possibly be. That is one of the reasons why digital mass flow controllers are popular mass flow control products that are used in a wide var
    If you were a customer on the telephone with a question or complaint and were ready to make big purchase, which of the following phrases by this employee would make you feel welcome and want to complete your transaction? Which would drive you away?

    * I'm sorry. I didn't get that.
    * I can't understand what you're trying to say.

    * Yes, Mr. Jones, I'll be happy to do that for you.
    * All right. I'll see what I can do about it.

    * It will take a few minutes. Would you like me to call you back?
    * Hold on. I'll be right with ya.

    * Thank you for waiting. I have that information now.
    * You're out of luck. We don't sell that any more.

    * Would you spell your name, please?
    * What did you say your name was?

    * Thank you. I'll check for you.
    * Okay. Let me see if I can find out about it from someone.

    * I'm sorry. Mr. Smith is away from his desk. May I help you?
    * He's still out to lunch. I don't know when he'll be back.

    By now you can certainly see and feel the advantage that using positive phrases crea

    Learn How To Succeed At Career Fairs
    This career article will give you some great tips on successfully navigating thru career fairs.This issue will quickly cover the following:A) Purpose of Career FairsB) How To Best PrepareC) Tips & Strategies During The F
    on? Which would drive you away?

    * I'm sorry. I didn't get that.
    * I can't understand what you're trying to say.

    * Yes, Mr. Jones, I'll be happy to do that for you.
    * All right. I'll see what I can do about it.

    * It will take a few minutes. Would you like me to call you back?
    * Hold on. I'll be right with ya.

    * Thank you for waiting. I have that information now.
    * You're out of luck. We don't sell that any more.

    * Would you spell your name, please?
    * What did you say your name was?

    * Thank you. I'll check for you.
    * Okay. Let me see if I can find out about it from someone.

    * I'm sorry. Mr. Smith is away from his desk. May I help you?
    * He's still out to lunch. I don't know when he'll be back.

    By now you can certainly see and feel the advantage that using positive phrases cre

    Forgot The Ad Budget? Don't Panic!
    Bob is excited about his new business. He secured funding. He leased the building. He stocked it full of new gadgets. He hung the sign. He posted a banner on his window that reads,“Grand Opening!”. And now he stands behind the counter, waiting for custom
    n do about it.

    * It will take a few minutes. Would you like me to call you back?
    * Hold on. I'll be right with ya.

    * Thank you for waiting. I have that information now.
    * You're out of luck. We don't sell that any more.

    * Would you spell your name, please?
    * What did you say your name was?

    * Thank you. I'll check for you.
    * Okay. Let me see if I can find out about it from someone.

    * I'm sorry. Mr. Smith is away from his desk. May I help you?
    * He's still out to lunch. I don't know when he'll be back.

    By now you can certainly see and feel the advantage that using positive phrases cre

    Treat Your Suppliers With Respect
    In running a company, it's essential to recognize that your suppliers are your partners. Without the goods and services they provide, you would not be able to run your business. Treat them as the valuable allies they are and you will enjoy greater succ
    don't sell that any more.

    * Would you spell your name, please?
    * What did you say your name was?

    * Thank you. I'll check for you.
    * Okay. Let me see if I can find out about it from someone.

    * I'm sorry. Mr. Smith is away from his desk. May I help you?
    * He's still out to lunch. I don't know when he'll be back.

    By now you can certainly see and feel the advantage that using positive phrases cre

    The Market for Executives
    Despite increased demand for high-caliber leadership in all segments of the technology community, it wasn’t until fairly recently that we saw the migration of top information technology executives between the federal and corporate sectors.Hank Phi
    >* I'm sorry. Mr. Smith is away from his desk. May I help you?
    * He's still out to lunch. I don't know when he'll be back.

    By now you can certainly see and feel the advantage that using positive phrases creates for your organization, your customer, your organization, and yourself. Positive phrases cause positive outcomes for everyone involved.

    When you're positive with your customers, they'll be positive with you. After all, isn't that what doing business is all about?

    Be courteous and professional with others and watch the benefits fall into your lag. It's guaranteed.

    Remember: When you maximize your potential, everyone wins. When you don't, we all lose.

    © Etienne A. Gibbs, MSW

    PERMISSION TO REPUBLISH: This article may be republished in ezines, newsletters, and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box, and live web site link. Although advance permission is not required, please notify us at

    HTTP = HTML link (for blogs, profiles,phorums):
    <a href="http://www.suggestyou.com/article/15781/suggestyou-What-Every-Employee-Should-Know-About-Putting-Positive-Phrases-Into-Customer-Service.html">What Every Employee Should Know About Putting Positive Phrases Into Customer Service</a>

    BB link (for phorums):
    [url=http://www.suggestyou.com/article/15781/suggestyou-What-Every-Employee-Should-Know-About-Putting-Positive-Phrases-Into-Customer-Service.html]What Every Employee Should Know About Putting Positive Phrases Into Customer Service[/url]

    Related Articles:

    Printing Business Cards: What Are Your Options?

    Customers and Unions: The Proof is in the Pudding

    Over Delivering Provides Big Results

    Bookmark it: del.icio.us digg.com reddit.com netvouz.com google.com yahoo.com technorati.com furl.net bloglines.com socialdust.com ma.gnolia.com newsvine.com slashdot.org simpy.com shadows.com blinklist.com