Suggest You
#1 in Business Subscribe Email Print

You are here: Home > Business > Customer Service > The History of CRM -- Moving Beyond the Customer Database

Tags

  • bands
  • supports
  • select
  • their detailed
  • three sectors
  • netsuite salesnet

  • Links

  • What Are Your Chances Of Regression After LASIK Surgery?
  • Ask The Home Seller For Help With Your Financing
  • Outdoor Wood Benches - Your Next Garden Bench is Just a Click Away
  • Suggest You - The History of CRM -- Moving Beyond the Customer Database

    How To Select A Six Sigma Quality Improvement Project
    Selecting a quality improvement project is pretty similar to selecting any other project in Six Sigma. But identifying the improvement area within your department or within the business will not automatically lead to having the project selected. Not even filling out a few forms or forming the core team nor naming a team leader will mean that you have selected a project that changes the way your business is conducted.Let us examine what constitutes a good project as a precursor to understanding how to select a quality improvement project for Six Sigma implementation.What Constitutes A Right Six Sigma Project?Although organizations intend to select projects that help them change their bottom lines by tremendously improving the customer experience, this will not always succeed. Somewhere along the way, the project selection team could get carried away during the exercise and end up selecting projects that just remain a thing of academic interest alone.1. A good project boosts your business returns tremendously 2. The right project will have realistic timeframes which begin to show results in 3-6 months time 3. The right project simplifies processes and as a result employees will feel relaxed and appreciated 4. Customers, both internal and external, will feel they got their money’s worth and enjoy the benefits 5. Increased ROI satisfies the shareholders, who can decide in favor of further projectsSelecting The Right Quality Improvement ProjectSince a quality improvement project is intended at maximizing ROI through metrics such as COPQ etc and improves the customer experience, the project selection team needs to involve perspectives from all those who benefit. The following guidelines will help in this direction.1. An internal survey with top management of your organization will reveal the top three or four issues that need to be ironed out. Any one issue from this list or one which has a direct relation to one of them can be said to have been aligned to the business interest. As a side benefit, selecting one of these ensures stronger commitment from the top.2. Since customers are at the other end of the business, issues relating to them may be considered before selecting a project. Voice of Custome
    ip-Cards-and-Customer-Loyalty&id=602532">Plastic Membership Cards and Customer Loyalty
  • Digital Signage - Adding EAS Support
  • Attention Men - Building your Vocal Muscles
  • Epidemic Enthusiasm and Pandemic Pride
  • How To Pre-Qualify Lawn Care Customers Over The Phone For Your Lawn Care Business
  • It's Time To Look At Our Attitude And How It Affects Our Customer Service
  •  

     

    This article has been viewed 5597 time(s).
    Article Submitted On: December 09, 2004

    Other Recent EzineArticles from the Business:Customer-Service Category:

     

     

    This article has been viewed 5597 time(s).
    Article Submitted On: December 09, 2004

    Other Recent EzineArticles from the Business:Customer-Service Category:

     

     

    This article has been viewed 5597 time(s).
    Article Submitted On: December 09, 2004

    Other Recent EzineArticles from the Business:Customer-Service Category:

     

     

    This article has been viewed 5597 time(s).
    Article Submitted On: December 09, 2004

    Other Recent EzineArticles from the Business:Customer-Service Category:

     

     

    This article has been viewed 5597 time(s).
    Article Submitted On: December 09, 2004



    Please Rate This Article: 2 Votes | Average: 5 out of 52 Votes | Average: 5 out of 52 Votes | Average: 5 out of 52 Votes | Average: 5 out of 52 Votes | Average: 5 out of 5 (2 votes, average: 5 out of 5)

    HTTP = HTML link (for blogs, profiles,phorums):
    <a href="http://www.suggestyou.com/article/15925/suggestyou-The-History-of-CRM--Moving-Beyond-the-Customer-Database.html">The History of CRM -- Moving Beyond the Customer Database</a>

    BB link (for phorums):
    [url=http://www.suggestyou.com/article/15925/suggestyou-The-History-of-CRM--Moving-Beyond-the-Customer-Database.html]The History of CRM -- Moving Beyond the Customer Database[/url]

    Related Articles:

    What To Get Rich Fast? Dream But Don't Try...

    San Francisco Meetings - Planning a Meeting in the Bay Area

    How to Have A Recruiter Find You - FAST

    Bookmark it: del.icio.us digg.com reddit.com netvouz.com google.com yahoo.com technorati.com furl.net bloglines.com socialdust.com ma.gnolia.com newsvine.com slashdot.org simpy.com shadows.com blinklist.com