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Suggest You - How Can You Be Innovative?
Managing Your Boss - An Important New Years Resolution eMost people have one. Yet attending to their demands and idiosyncrasies can be nerve-wracking. Wise people engage good boss management strategies. Boss support, guidance, mentoring and influence will be your reward. After all, bosses are not exalted and invincible gods. They are human beings with special roles and authority as well as the requisite levels of human weaknesses, problems and pressures.Under these demanding conditions, most boss relationships unfold in two possible directions - the 3R's Resistance-Resentment-Revenge, or the 3 C's Clarity-Co-operation-Commitment. The 3R cycle is characterised by ineffective communication. This causes levels of resentment. People expend valuable energies getting even. Such a work environment becomes destructive not only for individuals but for the entire organization. On the other hand, the 3C cycle begins with people clarifying what is required. People cooperate and commit themselves to excellence. Personal self-e Don't limit your innovations to incremental changes of what you already do, look ahead and think about what kinds of problems could be solved or needs met by new ways of doing things. Think outside the box. As an old Scout, I stress the need to Be Prepared. Tip No4 Roll the DICEE Kawasaki has come with this acronym: Depth: Great products and services are deep and will grow with you along the way. He gives the example of the Reef Fanning Sandal which has a bottle opener built into the sole - it serves more than one purpose: it covers your feet and opens your drinks. "That Do You Have A Back Up Plan? A couple of months ago I went along to something called an Innovation Partnership. I was quite excited about it - I'm a great believer in trying new ways of doing things, opportunities for thinking outside the box and a chance to discuss ideas with new people. This had all the ingredients of a useful and stimulating few hours. In reality, it was simply a networking opportunity for mostly statutory funded enterprise agencies. Not very innovative at all. Such groupings just seem to be called partnerships, in the same way that in the 20th Century they were called committees. I can't help but remember that a camel is a horse designed by a committee! I think that is a topic for a future posting however.I know a woman in her sixties. She worked for a company for a little more than a decade as an administration and office assistant for a staff of one hundred sales people, who loved her dearly. She always made sure all the faxes got to their desks; the stationery stock was full and each staff member had what he needed.Beyond her job description, she was like a mother to all of them: making sure the toilets got cleaned, old food was removed from the fridge and decorating the entire floor which the department occupied. She worked hard and never complained. She was always smiling, friendly and polite.She felt good about being a ‘mother’ to all the people who entered and left that department. She was comfortable with her position. No-one else could do the things she did. And she did them better than anyone else in the building.One day, she went to work as usual. After doing her morning chores, she was invited to the office, where she was told her ser One good thing that came from it was meeting up with Suzy Rogers of the Women in Education Network - she is someone I met many years ago when I helped her organisation to successfully apply for Lottery funding. Suzy invited me to speak to her organisation at one of their dinners and this I did a couple of weeks ago. Back to innovation... I recently read about renowned entrepreneur, Guy Kawasaki who outlines 10 Tips for Successful Innovation. Tip No1 Make Meaning One of the most important keys to innovation is to make meaning - to develop meaningful products, projects and services for long term success. Innovation is about improving people's lives and making them more productive. The secret here is to plan where you want to be in the long term not just about looking for ways to make money fast. You need to think about why you want to do something, consider the starting point, what you are good at and what might get in the way of your success. Tip No2 Make a Mantra A business or organisation's mantra shouldn't consist of a superfluous mission statement, as these are often too long or not memorable or indicative of where the focus lies. Instead you should come up with a few words that simply explain why you exist. I'm blowing my own trumpet I know, but "Moving from dreaming to action", really does sum up what the Enfys Acumen is about. For stodgy mission statements you may as well use the Dilbert Mission Statement Generator - it's free, it's quick and it requires no meetings or awaydays to create. Kawasaki's philosophy is: "Mantras not mission statements. Mission statements are bull!" Tip No3 Jump to the next curve Don't limit your innovations to incremental changes of what you already do, look ahead and think about what kinds of problems could be solved or needs met by new ways of doing things. Think outside the box. As an old Scout, I stress the need to Be Prepared. Tip No4 Roll the DICEE Kawasaki has come with this acronym: Depth: Great products and services are deep and will grow with you along the way. He gives the example of the Reef Fanning Sandal which has a bottle opener built into the sole - it serves more than one purpose: it covers your feet and opens your drinks. "That Are You Looking to Change Jobs or Just Find One? r that a camel is a horse designed by a committee! I think that is a topic for a future posting however.Resume writing may seem like the most daunting task ever. It is one of the most important things you must do if you hope to get the sought after interview with the decision maker. I can still recall a time in my early twenties that a job I had taken was not working out. It was a sales job at a company a friend was a partner in. After resigning my very stable job with a fortune 100 company and moving across the country, I found out it really wasn't everything I had hoped it would be. I should have asked more questions, but I was of the mindset that I could do anything I set my mind to. Anyway, I then had to write my own resume. It seemed like the most difficult thing to do and the pressure was on. Looking back on it now, I made it so difficult on myself. It's really not that hard. Take your time. Do your homework! It will pay off. Think of it as your ticket to get in the door to meet the decision maker. The bottom line is, that's your goal, to get your chance to say One good thing that came from it was meeting up with Suzy Rogers of the Women in Education Network - she is someone I met many years ago when I helped her organisation to successfully apply for Lottery funding. Suzy invited me to speak to her organisation at one of their dinners and this I did a couple of weeks ago. Back to innovation... I recently read about renowned entrepreneur, Guy Kawasaki who outlines 10 Tips for Successful Innovation. Tip No1 Make Meaning One of the most important keys to innovation is to make meaning - to develop meaningful products, projects and services for long term success. Innovation is about improving people's lives and making them more productive. The secret here is to plan where you want to be in the long term not just about looking for ways to make money fast. You need to think about why you want to do something, consider the starting point, what you are good at and what might get in the way of your success. Tip No2 Make a Mantra A business or organisation's mantra shouldn't consist of a superfluous mission statement, as these are often too long or not memorable or indicative of where the focus lies. Instead you should come up with a few words that simply explain why you exist. I'm blowing my own trumpet I know, but "Moving from dreaming to action", really does sum up what the Enfys Acumen is about. For stodgy mission statements you may as well use the Dilbert Mission Statement Generator - it's free, it's quick and it requires no meetings or awaydays to create. Kawasaki's philosophy is: "Mantras not mission statements. Mission statements are bull!" Tip No3 Jump to the next curve Don't limit your innovations to incremental changes of what you already do, look ahead and think about what kinds of problems could be solved or needs met by new ways of doing things. Think outside the box. As an old Scout, I stress the need to Be Prepared. Tip No4 Roll the DICEE Kawasaki has come with this acronym: Depth: Great products and services are deep and will grow with you along the way. He gives the example of the Reef Fanning Sandal which has a bottle opener built into the sole - it serves more than one purpose: it covers your feet and opens your drinks. "That Recruitment at Mouse Click ne of the most important keys to innovation is to make meaning - to develop meaningful products, projects and services for long term success. Innovation is about improving people's lives and making them more productive.It's hard to imagine why anyone would pick up a newspaper to find a job any more. With a seemingly endless array of career sites, mailing lists, corporate sites and newsgroups, job seekers have more options online than ever before. And the credit goes to the growth and advances in Information Technology (IT).Traditionally job seekers most preferred channel was Newspapers & Personal Referrals. As for online recruitment, the medium has come a long way in the last 3 years, but it remains a tool that has only been put to the test in a candidate-rich environment. Along with the IT revolution in the recruitment channel the current market has four clear segments - Corporate Sites, Personal Referrals, Newspapers, Recruitment Agencies & Job Sites.Online recruitment has an edge over other traditional media for four clear reasons:* REACH* SPEED* COST* QUALITYAccording to The Top-Consultants.com 2004 Recruitment Cha The secret here is to plan where you want to be in the long term not just about looking for ways to make money fast. You need to think about why you want to do something, consider the starting point, what you are good at and what might get in the way of your success. Tip No2 Make a Mantra A business or organisation's mantra shouldn't consist of a superfluous mission statement, as these are often too long or not memorable or indicative of where the focus lies. Instead you should come up with a few words that simply explain why you exist. I'm blowing my own trumpet I know, but "Moving from dreaming to action", really does sum up what the Enfys Acumen is about. For stodgy mission statements you may as well use the Dilbert Mission Statement Generator - it's free, it's quick and it requires no meetings or awaydays to create. Kawasaki's philosophy is: "Mantras not mission statements. Mission statements are bull!" Tip No3 Jump to the next curve Don't limit your innovations to incremental changes of what you already do, look ahead and think about what kinds of problems could be solved or needs met by new ways of doing things. Think outside the box. As an old Scout, I stress the need to Be Prepared. Tip No4 Roll the DICEE Kawasaki has come with this acronym: Depth: Great products and services are deep and will grow with you along the way. He gives the example of the Reef Fanning Sandal which has a bottle opener built into the sole - it serves more than one purpose: it covers your feet and opens your drinks. "That Expecting Your Staff to Multitask? It's Not Necessarily a Good Idea ion statement, as these are often too long or not memorable or indicative of where the focus lies. Instead you should come up with a few words that simply explain why you exist. I'm blowing my own trumpet I know, but "Moving from dreaming to action", really does sum up what the Enfys Acumen is about.Multitasking became a popular corporate buzzword in the mid-nineties, and now job ads routinely include the phrase "ability to multitask." For both support staff and management, juggling multiple responsibilities in the course of a day is expected, and employees who don't succeed in this juggling act rarely last long.However, more and more information suggests that multitasking, rather than being efficient and effective, more often than not results in outcomes that are far from optimum. Rather than doing one task at a time extremely well, many workers accomplish a lot in a day but with a significant drop in the quality of work. Executives that sit in on meetings and spend the time going over their plans for the day probably aren't going to retain all the information that was imparted in the meeting, and probably haven't planned their day as well as they could have if they'd taken a few quiet minutes to themselves, without interruptions.Is there a more For stodgy mission statements you may as well use the Dilbert Mission Statement Generator - it's free, it's quick and it requires no meetings or awaydays to create. Kawasaki's philosophy is: "Mantras not mission statements. Mission statements are bull!" Tip No3 Jump to the next curve Don't limit your innovations to incremental changes of what you already do, look ahead and think about what kinds of problems could be solved or needs met by new ways of doing things. Think outside the box. As an old Scout, I stress the need to Be Prepared. Tip No4 Roll the DICEE Kawasaki has come with this acronym: Depth: Great products and services are deep and will grow with you along the way. He gives the example of the Reef Fanning Sandal which has a bottle opener built into the sole - it serves more than one purpose: it covers your feet and opens your drinks. "That After Sales Service, Complaints Process: How Do You Get Value From Angry, Complaining Clients eThe other day I was standing in the Complaints and Returns queue in a store when I experienced the customer in front being handled in a highly effective and professional manner. I was so impressed that I watched closely as the shop assistant listened, took responsibility and acted:Listen fully to the complaint1. Listen without interrupting to show that you understand how the customer feels as well as what they are saying.2. Analyse the problem by listening for and working out the differences between:Facts (the invoice has three errors in it); Assumptions (it was clearly done in a rush by incompetent staff); Generalities (your junior people are not up to it); and Emotions (I feel let down).3. Work out the reason behind their rageDo they Don't limit your innovations to incremental changes of what you already do, look ahead and think about what kinds of problems could be solved or needs met by new ways of doing things. Think outside the box. As an old Scout, I stress the need to Be Prepared. Tip No4 Roll the DICEE Kawasaki has come with this acronym: Depth: Great products and services are deep and will grow with you along the way. He gives the example of the Reef Fanning Sandal which has a bottle opener built into the sole - it serves more than one purpose: it covers your feet and opens your drinks. "That's what" Kawasaki says "makes a deep product." Intelligent: You have to actively anticipate the products and services people will need. Panasonic invented a torch that will work with three different kinds of batteries. They recognised a common problem - people routinely have batteries and torches, but not the right batteries for the torches. So Panasonic developed a torch that accepts different battery sizes in anticipation of the dilemma. Completeness: Look at some of the brands that give you a quality service or product. What makes them so good? It is not just the item is it? It is all the other things that come with it - customer service, ancillaries, add-ons, the little things that add value to the purchase. Always remember that it is the little extras: making people feel special, the willingness to go the extra mile, the follow-up call that are huge. Elegance: Look no further than the iPod Nano! MP3 players have been around for years, loaded with buttons, but Apple designed one wheel to serve the same functions - making the iPod far more elegant. Elegance can come in all kinds of packages however - think about what your appearance says about your business or organisation or clients, how you communicate, how you live your life, the list is endless. Emotive: Innovation is about creating brand loyalty - people need to develop an emotional attachment with what you do. Remember people are more likely to do business, with people they know, like and trust. Tip No5 Don't worry, be crappy! Kawasaki says that "Realistically we live in a marketplace where you never have to say your sorry. It's a fact of life that you ship first and test later". I'm not so sure if I totally agree with this, but I think I understand where he is coming from. If we wait until our product or service is absolutely perfect, we will probably never get it off the ground. Life is a journey full of learning experiences. It doesn't matter what road we are on, if we just sit in the middle of it, sooner or later we will get knocked down. Tip No6 Polarise people Don't be afraid to polarise the consumer base. You need to be clear about the market your in. Just think of the most successful business out there, they frequently generate polarity. If you were to stand on a street corner and look at all the different makes and sizes of cars th
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