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    4 Tips Toward Overcoming Bad Customer Service
    Customer service is the pits, you say. You are not alone. One of the biggest gripes from consumers today is the poor service they receive at the hand of service providers. You need not be victimized by lousy service nor do you have to move heaven and earth to get what you want. Let's take a look at four options you can take to get the results that you want and deserve!Uncooperative Telephone Personnel: Chances are if you have a complaint or a problem with a product, you will have to contact that company's Customer Service department. When calling, if you find a cooperative and caring individual, consider yourself fortunate. If you do not succeed in finding a cooperative and caring individual or the information that you receive from them is unacceptable, simply hang up and call back. More than likely you will get a person with a different attitude and a better answer. This works particularly well with insurance companies who have large customer service staffs on hand. Unfortunately, because of their sheer size, the training levels vary greatly. Do not let their internal problems set you back.Write a letter or an email: Yes, companies still read letters, more so email messages if it is directed to the right person. Usually, the contact information is right on the box of the product or with the supporting paperwork [such as a users guide]. Search the internet if you need more information; join Hoovers.com if you want to get the president's contact information!Tell a friend, no wait: tell 10 friends! If you are not getting satisfaction and you have decided that you are no longer going to use the company's product or services, tell ten friends. There is a maxim in customer service that management dreads: satisfied customers tell 3 of their friends, unsatisfied customers tell 10 of their
    namanian). Panamanian laws require that 90% of a company's employees be Panamanian citizens, or married to a Panamanian, or foreign persons residing here for at least 10 years.

    But, there are exceptions:

    1. Required technical or specialized staff unavailable in Panama increases your quota to 15% foreigners. You can also petition the Ministry of Labor for a higher quota.

    2. Companies having less than 10 employees can employ 1 foreigner.

    3. Companies can employ foreign Managers and Supervisors when the company does business abroad from Panama with prior approval by the Ministry of Labor.

    You must obtain a work permit from the Ministry of Labor for every foreign worker.

    Panama’s Labor Laws The Labor Code of 1971 deals with Labor Relations including the rights and duties of employers and employees. "Subordination" is the key concept of the law. Any relationship where one person is subordinate to another falls within the law. It makes no difference whether the relationship is or is not described as "employment".

    There are certain basic employee rights which must be followed:

    1. Written Employment Contract

    2. Minimum Wage

    3. Maximum Hours

    4. Paid Vacation Time

    5. Firing Employees

    Employee Contracts You must have your employees sign a written employment contract called an Inscripcion Contratos con trabajadores. You must file two copies of the contract with the Ministerio de Trabajo y Desarrollo Laboral. Employers can easily terminate the employee during the first two years. After that, employees have greater protection under the law. The law lists "just causes" for dismissal. Unlawful dismissals can result in minimal compensation payments. Both parties can contract for "fixed terms". Minimum wage levels vary according to the employee's seniority.

    Vacations: There are 11 public holidays per year. In addition, employees are entitled to a 30 day vacation every year. 13th Month: The law also requires a 30

    Find Free Resumes Online
    Have you been spending money on countless job boards, only to find that they don’t offer the types of candidates you need? If the answer is yes, don’t fret any longer, you’re about to learn crafty techniques to help you find free resumes on the net. There are numerous free resources online that offer resumes. These include: Free Resume Databases; Free Member Resumes on Association websites; Free College and Alumni resumes on University websites; Free Resume Newsgroups; Free Resume Blaster sites and active and passive resumes hosted on individual candidate websites. All of these resources can be found by using simple search techniques.You will soon have hundreds of free resumes at your fingertips. The first step is to utilize multiple search engines since they will each offer different sites. The top 10 search engines suggested are: http://www.google.com, http://www.yahoo.com, http://www.altavista.com, http://www.excite.com, http://www.hotbot.com, http://www.alltheweb.com, http://www.galaxy.com, http://www.search.aol.com, http://www.msn.com, http://www.lycos.com. The search engines offer their own search features and they vary slightly. Therefore, it’s important to always read the search tips and check out the advanced search tool for each search engine. The common search symbols used across most search engines are called Boolean phrases.Using Boolean PhrasesThe first step is to choose one of the search engines from the above list and type the address in your Internet browser. Then decide what key words would be effective for finding the type of resource you want. Once you have a list of key words, use the following Boolean techniques to run the most efficient search.• If searching for a phrase on a webpage, place the statement between quotation marks. Example: “free resume database”
    Hundreds of foreigners residing here are starting up new businesses in Panama every year. Panama offers many opportunities for business entrepreneurs. You can start a bar, restaurant, retail shop, hotel, bed & breakfast, provide tour-guides or professional services. Maybe you are thinking about opening a new business full time? Or, you are retired and thinking of passing the time by engaging in a part-time business. Whichever you do, Panamanian laws must be understood and complied with. That's why the following information will be useful for every reader who is thinking about starting a business in Panama.

    LEGAL BUSINESS STRUCTURE Your first consideration is to decide what type of business structure to use.

    There are 3 normal business entities here in Panama: Sole Proprietor where you and your spouse & family operate a business as sole owners. Partnership where you team up with one or more persons in running the business. Corporation where you register with the government as a company issuing stocks, having a Board of Directors and corporate officers. While a sole proprietorship can be an oral agreement between close family members, the other two entities need the assistance of a Panamanian lawyer. That's because legal documents need to be prepared forming a Partnership or Corporation. If they are wrongly prepared, they will be legally null and void causing a business legal nightmare for its members.

    Let's examine the different legal structures here in Panama:

    Corporation (Sociedad Anonima) Corporations are formed under the Law No. 32 of 1927 and the Commercial Code (Decree-Law No. 5 of 1997, Article 5). A Panamanian corporation is formed by two persons (called Subscribers) or Nominees (who act on behalf of absent foreigners) who execute legal documents called the Articles of Incorporation. Those documents are filed with the Panama Public Registry office. After the corporation is formed, only one shareholder will be required. Corporate shares are issued which can be of various classes, can have par value or not, may be officially registered, or can be discreet Bearer shares. The corporation must have a resident Registered Agent (Panamanian lawyer). There must be at least three Directors whose names must be in the Articles of Incorporation. Any changes of Directors must also be filed with the Public Registry. Unless the Articles are changed or the corporation merges or dissolves there will be no other filing requirements.

    Foreign Corporation If you already have a corporation in another country, it can do business in Panama by filing the following documents at the Public Registry Office:
    1. A notarized Spanish translation of the Articles of Incorporation;
    2. Board of Directors minutes authorizing the Panamanian registration;
    3. Copies of the most recent financial statements;
    4. A certificate from a Panamanian Consul confirming that the company is organized according to the laws of its place of incorporation;
    5. Notification of the transfer of capital to the Panamanian operation.

    General Partnership General Partnerships are permitted in Panama. As with most countries, the partners will have unlimited civil liability. That means every partner can be sued even if only one of them commits an error in the course of business.

    Limited Partnership Limited Partnerships (called Sociedad de Responsibilidad) are also permitted in Panama. They are governed by the Commercial Code and Law No. 24 of 1966. There may be from 2 to 20 partners with no restrictions as to their nationalities or domicile. Their Capital must be at least $2,000 up to $500,000. The names of the partners must be registered with the Public Registry Office including the amount of Capital each contributed. Each partner's civil liability for the Partnership's debts is limited to the amount subscribed to but unpaid. If the Partnership appoints an independent administrator, his/her name must also be registered. No meetings are required if the Partnership has 5 members or less. Otherwise, a meeting must be held at least once a year. There are no requirements for annual returns or filing of any accountings.

    An alternative to a Sole Proprietorship is to create an Individual Limited Proprietorship (Empressa Individual de Responsibilidad Limitada). This is set up in the same manner as a Limited Partnership except having only one member. The individual transfers his/her assets to the business. Business civil liability is limited to the amount of the committed assets.

    Civil Partnership A Civil Partnership (Sociedad Civil) is allowed by the Commercial Code and Law No. 24 of 1966. The liability of the partners is unlimited. This type of partnership is often selected by professionals such as lawyers and accountants.

    Commandite Company The Commandite Company (Sociedad en Commandita) is a hybrid partnership and corporation also governed by the Commercial Code and Law No. 24 of 1966. At least one partner must have unlimited liability, while the liability of the limited partners is limited to the amount of capital subscribed. This type of legal structure is seldom used in Panama.

    GOVERNMENT PERMITS & LICENSES Once you have either formed a Panamanian Corporation, or a Partnership, or are acting as a Sole Proprietor, you will need to register your business with the government before opening for business.

    The 6 steps provided below are the requirements for registering your business with the national and local governments:

    1. Income Tax Registry This is called "Registro Fiscal" with the Panamanian government. The Panamanian government has a website explaining what is necessary to register in Spanish. Go to the govt. website at: www.dgi.gob.pa This is the government Revenue (Tax) Service where your company receives its income tax id number called the Direccion General de Ingresos. You will need to keep records of income and expenses and file an annual income tax (or corporate tax) return and pay any taxes owed.

    2. Commercial License Another Panama government website will give you information regarding getting a commercial license in Spanish at: www.mici.gob.pa This Ministry is called the MINISTERIO de COMERCIO e INDUSTRIAS, translated as the Ministry of Commerce & Industry. This is otherwise known as your Business License. Every business in Panama is required to have one.

    3. Municipal Taxes After getting your Panamanian government licenses, you need to register with your local municipality in order to pay your municipal taxes.

    4. Social Security Number Then you must go to the Registro Patronal de la Caja de Seguro Social (CSS) to get a Social Security number for your business and for yourself.

    5. Sanitary Permit If your business deals with food or beverages, you will need to get Permisos Sanitarios with the Ministerio de Salud. That translates as a Health Certificate from the Ministry of Health for permission to operate a sanitary business. Every employee (including owners & management) who prepare or serve food or beverages (or are in the vicinity of food or beverage preparation or service) must obtain two different Permits. One requires a medical & dental examination at a public hospital. The other is issued after attending a two day health & safety course.

    6. Fumigation Certificate Every business which is open to the public must be fumigated. You will need to hire a private fumigation company every four months to fumigate against ants, roaches, and other bugs. You must then present a receipt from the fumigation company and obtain a Fumigation Certificate from your local municipality. This must be publicly displayed at your business entrance.

    Hiring Employees Now that you have obtained all of the required government permits and licenses, you are now ready to hire employees. For those of you thinking of hiring your expat buddies, Panama limits a company's work force to a maximum of 10% foreigners (non-Panamanian). Panamanian laws require that 90% of a company's employees be Panamanian citizens, or married to a Panamanian, or foreign persons residing here for at least 10 years.

    But, there are exceptions:

    1. Required technical or specialized staff unavailable in Panama increases your quota to 15% foreigners. You can also petition the Ministry of Labor for a higher quota.

    2. Companies having less than 10 employees can employ 1 foreigner.

    3. Companies can employ foreign Managers and Supervisors when the company does business abroad from Panama with prior approval by the Ministry of Labor.

    You must obtain a work permit from the Ministry of Labor for every foreign worker.

    Panama’s Labor Laws The Labor Code of 1971 deals with Labor Relations including the rights and duties of employers and employees. "Subordination" is the key concept of the law. Any relationship where one person is subordinate to another falls within the law. It makes no difference whether the relationship is or is not described as "employment".

    There are certain basic employee rights which must be followed:

    1. Written Employment Contract

    2. Minimum Wage

    3. Maximum Hours

    4. Paid Vacation Time

    5. Firing Employees

    Employee Contracts You must have your employees sign a written employment contract called an Inscripcion Contratos con trabajadores. You must file two copies of the contract with the Ministerio de Trabajo y Desarrollo Laboral. Employers can easily terminate the employee during the first two years. After that, employees have greater protection under the law. The law lists "just causes" for dismissal. Unlawful dismissals can result in minimal compensation payments. Both parties can contract for "fixed terms". Minimum wage levels vary according to the employee's seniority.

    Vacations: There are 11 public holidays per year. In addition, employees are entitled to a 30 day vacation every year. 13th Month: The law also requires a 30

    Employment Law Is An Important Part Of Business Law
    Business law is one of the branches of the huge field of law. There are many things one has to keep in mind when starting a business; let it be a small or a large business. Breaking these laws may land you in deep trouble, so it is always advisable to have some basic knowledge of both small business law and business corporate law. With this knowledge, you are sure of being able to run your business smoothly without any hindrance from the law whatsoever!One of the most important areas to consider in business law is employment law. If you don’t comply with all the employment laws and regulations, it is highly likely that you will end up in lots of trouble! There are different laws that actually rule the employment basis of both the regular employees and the contract employees of a business. Some of the employment business laws that have to be met by you are FLSA, the Fair Labor Standards Act, The Immigration Reform and Control Act of 1986, Americans with Disabilities Act, the Civil Rights Act of 1966 and the Equal Pay Act of 1963. However, these laws are not connected to the various state employment business laws that you may find to your business! These laws are a different thing altogether. To confirm that your business meets all the employment laws, it is always better to checkup with your HR department. To run a business, it is important to have a business permit or a license. If you do not have one, there is a high possibility of you having to shutdown your business and to pay hefty fines and penalties. Moreover, in addition to federal business law it is required that you meet the state business law regulations too. And if you have an international based business, you have to be aware of the different international business laws and how they can affect your business, you and your bottom line. You at least have to m
    issued which can be of various classes, can have par value or not, may be officially registered, or can be discreet Bearer shares. The corporation must have a resident Registered Agent (Panamanian lawyer). There must be at least three Directors whose names must be in the Articles of Incorporation. Any changes of Directors must also be filed with the Public Registry. Unless the Articles are changed or the corporation merges or dissolves there will be no other filing requirements.

    Foreign Corporation If you already have a corporation in another country, it can do business in Panama by filing the following documents at the Public Registry Office:
    1. A notarized Spanish translation of the Articles of Incorporation;
    2. Board of Directors minutes authorizing the Panamanian registration;
    3. Copies of the most recent financial statements;
    4. A certificate from a Panamanian Consul confirming that the company is organized according to the laws of its place of incorporation;
    5. Notification of the transfer of capital to the Panamanian operation.

    General Partnership General Partnerships are permitted in Panama. As with most countries, the partners will have unlimited civil liability. That means every partner can be sued even if only one of them commits an error in the course of business.

    Limited Partnership Limited Partnerships (called Sociedad de Responsibilidad) are also permitted in Panama. They are governed by the Commercial Code and Law No. 24 of 1966. There may be from 2 to 20 partners with no restrictions as to their nationalities or domicile. Their Capital must be at least $2,000 up to $500,000. The names of the partners must be registered with the Public Registry Office including the amount of Capital each contributed. Each partner's civil liability for the Partnership's debts is limited to the amount subscribed to but unpaid. If the Partnership appoints an independent administrator, his/her name must also be registered. No meetings are required if the Partnership has 5 members or less. Otherwise, a meeting must be held at least once a year. There are no requirements for annual returns or filing of any accountings.

    An alternative to a Sole Proprietorship is to create an Individual Limited Proprietorship (Empressa Individual de Responsibilidad Limitada). This is set up in the same manner as a Limited Partnership except having only one member. The individual transfers his/her assets to the business. Business civil liability is limited to the amount of the committed assets.

    Civil Partnership A Civil Partnership (Sociedad Civil) is allowed by the Commercial Code and Law No. 24 of 1966. The liability of the partners is unlimited. This type of partnership is often selected by professionals such as lawyers and accountants.

    Commandite Company The Commandite Company (Sociedad en Commandita) is a hybrid partnership and corporation also governed by the Commercial Code and Law No. 24 of 1966. At least one partner must have unlimited liability, while the liability of the limited partners is limited to the amount of capital subscribed. This type of legal structure is seldom used in Panama.

    GOVERNMENT PERMITS & LICENSES Once you have either formed a Panamanian Corporation, or a Partnership, or are acting as a Sole Proprietor, you will need to register your business with the government before opening for business.

    The 6 steps provided below are the requirements for registering your business with the national and local governments:

    1. Income Tax Registry This is called "Registro Fiscal" with the Panamanian government. The Panamanian government has a website explaining what is necessary to register in Spanish. Go to the govt. website at: www.dgi.gob.pa This is the government Revenue (Tax) Service where your company receives its income tax id number called the Direccion General de Ingresos. You will need to keep records of income and expenses and file an annual income tax (or corporate tax) return and pay any taxes owed.

    2. Commercial License Another Panama government website will give you information regarding getting a commercial license in Spanish at: www.mici.gob.pa This Ministry is called the MINISTERIO de COMERCIO e INDUSTRIAS, translated as the Ministry of Commerce & Industry. This is otherwise known as your Business License. Every business in Panama is required to have one.

    3. Municipal Taxes After getting your Panamanian government licenses, you need to register with your local municipality in order to pay your municipal taxes.

    4. Social Security Number Then you must go to the Registro Patronal de la Caja de Seguro Social (CSS) to get a Social Security number for your business and for yourself.

    5. Sanitary Permit If your business deals with food or beverages, you will need to get Permisos Sanitarios with the Ministerio de Salud. That translates as a Health Certificate from the Ministry of Health for permission to operate a sanitary business. Every employee (including owners & management) who prepare or serve food or beverages (or are in the vicinity of food or beverage preparation or service) must obtain two different Permits. One requires a medical & dental examination at a public hospital. The other is issued after attending a two day health & safety course.

    6. Fumigation Certificate Every business which is open to the public must be fumigated. You will need to hire a private fumigation company every four months to fumigate against ants, roaches, and other bugs. You must then present a receipt from the fumigation company and obtain a Fumigation Certificate from your local municipality. This must be publicly displayed at your business entrance.

    Hiring Employees Now that you have obtained all of the required government permits and licenses, you are now ready to hire employees. For those of you thinking of hiring your expat buddies, Panama limits a company's work force to a maximum of 10% foreigners (non-Panamanian). Panamanian laws require that 90% of a company's employees be Panamanian citizens, or married to a Panamanian, or foreign persons residing here for at least 10 years.

    But, there are exceptions:

    1. Required technical or specialized staff unavailable in Panama increases your quota to 15% foreigners. You can also petition the Ministry of Labor for a higher quota.

    2. Companies having less than 10 employees can employ 1 foreigner.

    3. Companies can employ foreign Managers and Supervisors when the company does business abroad from Panama with prior approval by the Ministry of Labor.

    You must obtain a work permit from the Ministry of Labor for every foreign worker.

    Panama’s Labor Laws The Labor Code of 1971 deals with Labor Relations including the rights and duties of employers and employees. "Subordination" is the key concept of the law. Any relationship where one person is subordinate to another falls within the law. It makes no difference whether the relationship is or is not described as "employment".

    There are certain basic employee rights which must be followed:

    1. Written Employment Contract

    2. Minimum Wage

    3. Maximum Hours

    4. Paid Vacation Time

    5. Firing Employees

    Employee Contracts You must have your employees sign a written employment contract called an Inscripcion Contratos con trabajadores. You must file two copies of the contract with the Ministerio de Trabajo y Desarrollo Laboral. Employers can easily terminate the employee during the first two years. After that, employees have greater protection under the law. The law lists "just causes" for dismissal. Unlawful dismissals can result in minimal compensation payments. Both parties can contract for "fixed terms". Minimum wage levels vary according to the employee's seniority.

    Vacations: There are 11 public holidays per year. In addition, employees are entitled to a 30 day vacation every year. 13th Month: The law also requires a 30

    How To Keep Your Customers Coming Back -- Understanding Customer Retention
    Why do some businesses offer points, stamps or every tenth coffee for free?These businesses understand that a customer retention program is a fantastic way to ensure that customers keep coming back. The most recognized customer retention programs are those loyalty programs used by retailers, but this same principal can be applied to any business that wishes to maintain a loyal customer base.Ask yourself these simple questions.•Does your business have a comprehensive retention strategy?•Are you devoting a portion of your marketing budget to keeping current customers?If you answered no, then you are jeopardizing the long-term success of your business.Remember it is costs less to keep your current customers then it does to acquire new ones. That doesn’t mean that you should quit spending on marketing attempts to acquire new customers, but you should invest some of your marketing budget on retention strategies. Consider the 80/20 rule which states 80% of your business income comes from just 20% of your customers. A good Customer Retention program will work to convert those occasional customers into “loyal customers” who spend more money on a more frequent basis.Customer retention doesn’t just happen. Poor customer service can undermine even the best retention strategy. For a customer retention program to be truly successful, the business must look at their total operation to ensure every aspect of their business is aimed at keeping the customers they already have. Is the accounting department too abrasive when collecting overdue accounts? Is the receptionist chewing gum when answering the phone? Every contact with your customer has to be positive for any retention program to work. Depending on the type of business you operate, there are several possibilities in the type of custome
    ngs are required if the Partnership has 5 members or less. Otherwise, a meeting must be held at least once a year. There are no requirements for annual returns or filing of any accountings.

    An alternative to a Sole Proprietorship is to create an Individual Limited Proprietorship (Empressa Individual de Responsibilidad Limitada). This is set up in the same manner as a Limited Partnership except having only one member. The individual transfers his/her assets to the business. Business civil liability is limited to the amount of the committed assets.

    Civil Partnership A Civil Partnership (Sociedad Civil) is allowed by the Commercial Code and Law No. 24 of 1966. The liability of the partners is unlimited. This type of partnership is often selected by professionals such as lawyers and accountants.

    Commandite Company The Commandite Company (Sociedad en Commandita) is a hybrid partnership and corporation also governed by the Commercial Code and Law No. 24 of 1966. At least one partner must have unlimited liability, while the liability of the limited partners is limited to the amount of capital subscribed. This type of legal structure is seldom used in Panama.

    GOVERNMENT PERMITS & LICENSES Once you have either formed a Panamanian Corporation, or a Partnership, or are acting as a Sole Proprietor, you will need to register your business with the government before opening for business.

    The 6 steps provided below are the requirements for registering your business with the national and local governments:

    1. Income Tax Registry This is called "Registro Fiscal" with the Panamanian government. The Panamanian government has a website explaining what is necessary to register in Spanish. Go to the govt. website at: www.dgi.gob.pa This is the government Revenue (Tax) Service where your company receives its income tax id number called the Direccion General de Ingresos. You will need to keep records of income and expenses and file an annual income tax (or corporate tax) return and pay any taxes owed.

    2. Commercial License Another Panama government website will give you information regarding getting a commercial license in Spanish at: www.mici.gob.pa This Ministry is called the MINISTERIO de COMERCIO e INDUSTRIAS, translated as the Ministry of Commerce & Industry. This is otherwise known as your Business License. Every business in Panama is required to have one.

    3. Municipal Taxes After getting your Panamanian government licenses, you need to register with your local municipality in order to pay your municipal taxes.

    4. Social Security Number Then you must go to the Registro Patronal de la Caja de Seguro Social (CSS) to get a Social Security number for your business and for yourself.

    5. Sanitary Permit If your business deals with food or beverages, you will need to get Permisos Sanitarios with the Ministerio de Salud. That translates as a Health Certificate from the Ministry of Health for permission to operate a sanitary business. Every employee (including owners & management) who prepare or serve food or beverages (or are in the vicinity of food or beverage preparation or service) must obtain two different Permits. One requires a medical & dental examination at a public hospital. The other is issued after attending a two day health & safety course.

    6. Fumigation Certificate Every business which is open to the public must be fumigated. You will need to hire a private fumigation company every four months to fumigate against ants, roaches, and other bugs. You must then present a receipt from the fumigation company and obtain a Fumigation Certificate from your local municipality. This must be publicly displayed at your business entrance.

    Hiring Employees Now that you have obtained all of the required government permits and licenses, you are now ready to hire employees. For those of you thinking of hiring your expat buddies, Panama limits a company's work force to a maximum of 10% foreigners (non-Panamanian). Panamanian laws require that 90% of a company's employees be Panamanian citizens, or married to a Panamanian, or foreign persons residing here for at least 10 years.

    But, there are exceptions:

    1. Required technical or specialized staff unavailable in Panama increases your quota to 15% foreigners. You can also petition the Ministry of Labor for a higher quota.

    2. Companies having less than 10 employees can employ 1 foreigner.

    3. Companies can employ foreign Managers and Supervisors when the company does business abroad from Panama with prior approval by the Ministry of Labor.

    You must obtain a work permit from the Ministry of Labor for every foreign worker.

    Panama’s Labor Laws The Labor Code of 1971 deals with Labor Relations including the rights and duties of employers and employees. "Subordination" is the key concept of the law. Any relationship where one person is subordinate to another falls within the law. It makes no difference whether the relationship is or is not described as "employment".

    There are certain basic employee rights which must be followed:

    1. Written Employment Contract

    2. Minimum Wage

    3. Maximum Hours

    4. Paid Vacation Time

    5. Firing Employees

    Employee Contracts You must have your employees sign a written employment contract called an Inscripcion Contratos con trabajadores. You must file two copies of the contract with the Ministerio de Trabajo y Desarrollo Laboral. Employers can easily terminate the employee during the first two years. After that, employees have greater protection under the law. The law lists "just causes" for dismissal. Unlawful dismissals can result in minimal compensation payments. Both parties can contract for "fixed terms". Minimum wage levels vary according to the employee's seniority.

    Vacations: There are 11 public holidays per year. In addition, employees are entitled to a 30 day vacation every year. 13th Month: The law also requires a 30

    Why You Only Really Need Four Sample Resumes
    Any job seeker looking for sample resumes usually doesn’t have to look very far.A multitude of sites today are offering free sample resumes on the internet in addition to the avalanche of books that are released each year touting resume examples. With this kind of information overload it can be quite easy for the unsuspecting job seeker to become mired down in sample resumes, moving from one to the next in their pursuit of the ‘ultimate’ professional resume example that will land them the job of their dreams.Every book and website has a different twist, a different acclamation to insure you their samples resumes are the absolute best. The truth is that sample resumes, for the most part, do not vary much. That is not to say there are not certain guidelines and tips a job seeker should follow, but there is not a free resume example in the world that will get you the job you want. Only your skills, experience and determination will land you the job you seek.Sample resumes do serve a purpose and that is to assist you in placing your information on a resume in the manner that will best market your skills and experience to the employer. In order to do that, you do not need to surf thousands of web pages or study an entire library of books on sample resumes. You simply need to understand the purpose of each of the four basic types of resume and current resume guidelines.Functional Sample ResumesIn a sample functional resume, the focus is on your skills rather than your work history. This type of format is great for individuals who may not have remained at jobs for long periods of time or for individuals who have held numerous jobs. This type of resume can also work well for individuals who are changing careers and want to shift the focus from their work history and what
    te tax) return and pay any taxes owed.

    2. Commercial License Another Panama government website will give you information regarding getting a commercial license in Spanish at: www.mici.gob.pa This Ministry is called the MINISTERIO de COMERCIO e INDUSTRIAS, translated as the Ministry of Commerce & Industry. This is otherwise known as your Business License. Every business in Panama is required to have one.

    3. Municipal Taxes After getting your Panamanian government licenses, you need to register with your local municipality in order to pay your municipal taxes.

    4. Social Security Number Then you must go to the Registro Patronal de la Caja de Seguro Social (CSS) to get a Social Security number for your business and for yourself.

    5. Sanitary Permit If your business deals with food or beverages, you will need to get Permisos Sanitarios with the Ministerio de Salud. That translates as a Health Certificate from the Ministry of Health for permission to operate a sanitary business. Every employee (including owners & management) who prepare or serve food or beverages (or are in the vicinity of food or beverage preparation or service) must obtain two different Permits. One requires a medical & dental examination at a public hospital. The other is issued after attending a two day health & safety course.

    6. Fumigation Certificate Every business which is open to the public must be fumigated. You will need to hire a private fumigation company every four months to fumigate against ants, roaches, and other bugs. You must then present a receipt from the fumigation company and obtain a Fumigation Certificate from your local municipality. This must be publicly displayed at your business entrance.

    Hiring Employees Now that you have obtained all of the required government permits and licenses, you are now ready to hire employees. For those of you thinking of hiring your expat buddies, Panama limits a company's work force to a maximum of 10% foreigners (non-Panamanian). Panamanian laws require that 90% of a company's employees be Panamanian citizens, or married to a Panamanian, or foreign persons residing here for at least 10 years.

    But, there are exceptions:

    1. Required technical or specialized staff unavailable in Panama increases your quota to 15% foreigners. You can also petition the Ministry of Labor for a higher quota.

    2. Companies having less than 10 employees can employ 1 foreigner.

    3. Companies can employ foreign Managers and Supervisors when the company does business abroad from Panama with prior approval by the Ministry of Labor.

    You must obtain a work permit from the Ministry of Labor for every foreign worker.

    Panama’s Labor Laws The Labor Code of 1971 deals with Labor Relations including the rights and duties of employers and employees. "Subordination" is the key concept of the law. Any relationship where one person is subordinate to another falls within the law. It makes no difference whether the relationship is or is not described as "employment".

    There are certain basic employee rights which must be followed:

    1. Written Employment Contract

    2. Minimum Wage

    3. Maximum Hours

    4. Paid Vacation Time

    5. Firing Employees

    Employee Contracts You must have your employees sign a written employment contract called an Inscripcion Contratos con trabajadores. You must file two copies of the contract with the Ministerio de Trabajo y Desarrollo Laboral. Employers can easily terminate the employee during the first two years. After that, employees have greater protection under the law. The law lists "just causes" for dismissal. Unlawful dismissals can result in minimal compensation payments. Both parties can contract for "fixed terms". Minimum wage levels vary according to the employee's seniority.

    Vacations: There are 11 public holidays per year. In addition, employees are entitled to a 30 day vacation every year. 13th Month: The law also requires a 30

    Five Essential Strategies for Managing Up
    The game you once played on the school playground is now the game you play daily in the corporate jungle.Remember tetherball? There’s a tall metal pole planted firmly in the ground with a long cord attached at the top. At the other end of the cord the ball is tied. No matter how hard you hit the ball, which direction it’s headed or how fast it’s going, the ball remains attached to the pole. The same goes for your relationship with your boss—and you can guess which one of you is the pole and which one is the ball.For as long as you’re in the game, you’re firmly attached to your boss, to his history, reputation, politics, choices, and to some extent his future. How closely you entwine yourself with your boss will affect your reputation and will have a major influence on what you can accomplish on the job and where your career goes.There are five laws that you absolutely must follow if you have any hope of creating, maintaining, and managing any productive relationship with your boss:· Never outshine the master: You’re making a big mistake if you’re outsmarting, outwitting, or outmaneuvering your boss. Always do your best, but do it in a way that complements your boss’ strengths.· Make your boss look good: Engaging in a smart game of professional flattery positions you as a person who is not only ambitious, but also supports company objectives.· Exceed expectations: If your achievements make your boss look great, she won’t see you as a competitor but as an indispensable member of the team.· Bring solutions, not problems: The smartest way to succeed and get promoted is to be the person that your boss looks to first when there is something that needs to be done, managed, or fixed.· Protect your boss’ back: First, keep confidential any professional or personal issues that might
    namanian). Panamanian laws require that 90% of a company's employees be Panamanian citizens, or married to a Panamanian, or foreign persons residing here for at least 10 years.

    But, there are exceptions:

    1. Required technical or specialized staff unavailable in Panama increases your quota to 15% foreigners. You can also petition the Ministry of Labor for a higher quota.

    2. Companies having less than 10 employees can employ 1 foreigner.

    3. Companies can employ foreign Managers and Supervisors when the company does business abroad from Panama with prior approval by the Ministry of Labor.

    You must obtain a work permit from the Ministry of Labor for every foreign worker.

    Panama’s Labor Laws The Labor Code of 1971 deals with Labor Relations including the rights and duties of employers and employees. "Subordination" is the key concept of the law. Any relationship where one person is subordinate to another falls within the law. It makes no difference whether the relationship is or is not described as "employment".

    There are certain basic employee rights which must be followed:

    1. Written Employment Contract

    2. Minimum Wage

    3. Maximum Hours

    4. Paid Vacation Time

    5. Firing Employees

    Employee Contracts You must have your employees sign a written employment contract called an Inscripcion Contratos con trabajadores. You must file two copies of the contract with the Ministerio de Trabajo y Desarrollo Laboral. Employers can easily terminate the employee during the first two years. After that, employees have greater protection under the law. The law lists "just causes" for dismissal. Unlawful dismissals can result in minimal compensation payments. Both parties can contract for "fixed terms". Minimum wage levels vary according to the employee's seniority.

    Vacations: There are 11 public holidays per year. In addition, employees are entitled to a 30 day vacation every year. 13th Month: The law also requires a 30 day paid bonus every year which is known as "the 13th month". This bonus is estimated at one-salary day for every 11 days of work. The 13 month bonus is paid in 3 equal installments: April 15th, August 15th, and December 15th every year.

    Unions Unions are allowed in Panama. Unions can collectively negotiate on behalf of the employees. Strikes are lawful under defined circumstances after a majority vote of the member employees. Conciliation is mandatory before a strike can occur. However, only around 11% of the private sector employees are unionized.

    Leasing Office or Business Premises Panama's laws regarding leasing commercial space is similar to most English speaking countries.

    1. It needs to be in Writing.

    2. It needs to properly describe the location of the pre-mises.

    3. It needs to address the amount and frequency of the lease payments, length of the lease period, whether there is a Security and/or Damage deposit, who pays for gas, water, electricity, and repairs. It will also contain provisions for late rent payments, tenant property damage, and renewal of the lease term.

    4. It must be signed by the property owners (or legally authorized representatives) and the tenants.

    5. All signatures must be Notarized before a Notary Public.

    There are many more terms and conditions which should be included in a standard commercial lease which is why you should consult with a Panamanian attorney before signing one prepared by your landlord.

    Business Bank Account Even if you are a sole proprietor, you should never co-mingle your personal funds with business monies. That is why you'll need to open a bank account for your business. Partnerships and Corporations definitely need to open separate Business or Corporate Bank Accounts.

    When you open an account for a corporation, partnership, or a business most banks require the following information and documentation:

    1. Most banks require a personal interview, while some banks may allow a telephone interview.

    2. A clear copy of the account's Signatory and each corporate Director's Passport (must include the photo & personal information page, and Panama entry stamp page).

    3. A clear copy of a second photo id (such as a driver's license or national id card).

    4. Two bank references for each Director and account Signatory. These references must entail the satisfactory conduct of the account holder and that the banking relationship had been ongoing for a minimum of 2 years. It would be helpful if the references also confirm the person's residential address. Many Panamanian banks require the references be specifically addressed to that bank's branch. Some banks may accept only one bank reference letter (especially if you have done all of your banking with only one bank).

    5. Two professional references for each Director and account Signatory. These references may be written by one's accountant, lawyer, stock broker, insurance broker, real estate broker, or employer. They should be written on their company letterhead. These must include the duration and nature of their business relationship with the applicant. Only an Original letter will be accepted.

    6. Proof of Address: You must provide a copy of a utility bill (phone, water, electricity, cable TV, or Internet service) which contains your name and address.

    7. A "Company Profile" letter must be submitted which briefly describes the type of business the account holder will engage in. This will include the location of the business, the products or services you are selling, the nature and expected volume of business, the origin of the funds to be deposited, an estimate of the monthly or annual amount of funds to be deposited, and the reason for opening a bank account in Panama.

    It will help if your Panamanian lawyer accompanies you to the bank in order to make sure the process goes smoothly.

    Once all of these documents have been received, they will be forwarded to the bank's Compliance Officer who reviews the entire application to insure no money laundering will occur. This process will go smoother and may have less required documents if you first go to the Panamanian bank where you already have a personal account as they already know you.

    Taxes Now that you are licensed, moved into your commercial space, hired employees and have a bank account; you need to worry about taxes.

    Conclusion There are many legal documents, government applications, contracts, and laws one must comply with in order to start a business in Panama. That is why you should consult with a Panamanian lawyer who is knowledgeable with Panama's Business, Labor, Tax, and Real Estate laws before going into business.

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