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Suggest You - What Kind of Client / Customer Are You Mr. / Ms. Entrepreneur?
It seems to happen every week: someone is caught saying something that they immediately wish they could take back. Even seasoned professionals like Don Imus say things they wish they hadn’t.While Imus said that he used those infamous three words “as a joke,” most people certainly didn’t think it was a laughing matter. In our view, the situation was made worse because virtually every time the media reported on the incident, they repeated those three words. It was truly a story that took on a life of its own, for several reasons. First, the apologies didn’t really seem sincere. Pointing out that it was intended as a joke in essence placed the blame on those who “misunderstood” his innocent comments rather than on Imus.Second, Imus’ employer was very delayed in its response to the situation. And, while they sa
In the book, The Blond Knight of Germany, American authors Toliver and Constable detail the life of the greatest fighter pilot to ever fly, Germany's Erich Hartmann. During WWII, Hartmann recorded 352 confirmed in-flight victories. To put it into perspective, very few American fighter pilots reached 100 in-flight victories. Simply put, Erich Hartmann reached levels of greatness most fighter pilots can only dream about.Would you like your business to achieve such levels of greatness? A common way to learn from the success of others is to look at what they did and adapt it to your situation. Here are two ways Hartmann reached success, use them to turn your company's brand into a Blond Knight.1) Know Your Enemy: "If you are unable to beat your enemy at his own game, it is nearly always better to adopt som
Not really. The answer to it can determine your success potential.
The Customer Is Always Right - NOT!
In many cases, you are the customer. Especially when dealing with other providers, insurance people, your banker, funding sources and a host of others who help support you in your business - and personal - activities. And any failure on your part to be a good client/customer to those suppliers almost guarantees major problems in your business relationships.
Yet how do you measure up as their customer? Are you the sort of customer you wish you dealt with every day in your business? Good Communication?
Surveys can be conducted in numerous ways: directly, by mail, by fax or by phone. Generally, you will have a better response if you ask customers to complete surveys while on your premises. Follow the guidelines below and, above all, let your customers know how you have implemented their suggestions. Eight out of ten will come back to see if you have followed their advice. Keep surveys simple and easy to read. Do not get too technical or make the survey long and boring. Ask close-ended or direct questions as much as possible. Instead of asking, for example, "What products would you like to see us add to our product line?" ask, "Of the following list, which products would you like to see in the store?" 1. Get a large sample before you tabulate results. Ten
In many cases, you are the customer. Especially when dealing with other providers, insurance people, your banker, funding sources and a host of others who help support you in your business - and personal - activities. And any failure on your part to be a good client/customer to those suppliers almost guarantees major problems in your business relationships.
Yet how do you measure up as their customer? Are you the sort of customer you wish you dealt with every day in your business? Good Communication?
Need a great resume to land that great job coming up? We are going to learn to create an eye-catching resume, using Microsoft Word.First, you need to collect all the information you will need to complete your Resume (dates of employment, education dates.....).Let's go to 'start' -- 'programs' -- 'Microsoft Word'. When the page opens, begin where the cursor is flashing and type in 'Resume'. Skip a few lines, by pressing the 'enter' key.Type in 'Personal Details'. Give your name, complete address, phone and fax number (if you have a fax #). Skip a few more lines.Type in 'Employment'. Begin with your last job and list the dates (from -- to) of each job, hit the 'tab' key, and enter your job title. Press 'Enter' and type the details of your duties.Skip a few more lines and type in 'Educatio
Yet how do you measure up as their customer? Are you the sort of customer you wish you dealt with every day in your business? Good Communication?
It just is'nt easy to stand out from the crowd these days and when a small business is stuck in the crowd, the revenues of the business can be negatively impacted.Innovation and uniqueness are the true hallmark of a business. While most people will assume that the innovation and uniqueness need to be launched on a grand scale, the fact of the matter is that many time, small scale subtle innovations can go a long way in terms of leaving a positive impression on people who may be potential clients or customers to a business. In fact, subtleties can prove more successful than overblown attention grabbers as people general do not like being hit over the head with promotional items.Photo stamps are such a subtlety that can great help a business by adding a small touch that will not go unnoticed by people who rec
Yet how do you measure up as their customer? Are you the sort of customer you wish you dealt with every day in your business? Good Communication?
What can we learn about careers from watching Donald Trump and The Apprentice?1. Recognize that job tests don't always correspond to job realities.Hundreds of companies screen candidates through psychological tests, stress interviews, group interviews, role-playing and a whole lot more. Do these tests make sense?* Martin Seligman found that optimism often outweighed raw sales talent when he tested Metropolitan Life sales representatives.* Lawyers tell me that law school tests have little relation to what they do on a day-to-day basis, especially if they're litigating or negotiating.* And most of us would agree: The way we act during an interview or role play doesn't predict how we'll survive and thrive on a day-to-day basis.So we can't fault Donald Trump for creatin
How often - if ever - do you even look at any of these areas?
Good Communication
Probably the most critical area of downfall is in communication, both with your customers and those who supply you. Without communication, little occurs in business. Without good communication the very best of business simply cann
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