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Suggest You - Praise Matters
Have you been double-charged on your credit card? Did the poor service at that restaurant ruin your special evening? Were the flowers you ordered delivered to the wrong address? Then it’s time you write a complaint letter that gets the situation resolved to your satisfaction.Make your opening sentence a positive one and get to the point in the first paragraph. The flower shop doesn’t need to know this was your grandmother’s 90th birthday, but they do need to know that you’ve been their customer for five years. Beginning on an upbeat note will
Human resource (HR) departments typically conduct exit interview surveys to gather information from departing employees to help the company improve working conditions, retain existing employees and identify problem areas within the organisation. One of the great aspects of exit interviews is that the departing employee often feels less concerned about the ramifications of 'treading on toes' and hence is typically willing to provide extremely open and honest feedback about their reasons for leaving and their thoughts about what the company could do to i
How do we improve Customer service?
How do we keep people actively engaged in their work and with others on their team?
How do we reduce turnover?
How do we improve safety?
Even if you aren’t thinking about or concerned about every one of those questions, I’m sure at least one of them has been on your mind in the past. As leaders we think about these things because they impact the success of the organization. As coaches we think about how to impact these things day-to-day, person-by-person. As a coach, someone helping people improve their
In order to get consumers (whether they are retail or service customers or business- to-business audiences) to notice an advertising message, many companies resort to loudness and one-upmanship. Neither of these tactics works in the long run.If your competition is talking loudly and you decide to yell louder, what do you think they will do? Yep. They’ll start to scream. Nobody wins a shouting match when it comes to advertising. And usually you’ll find you even lose a few customers in the process because they can’t stand the noise.
How do we keep people actively engaged in their work and with others on their team?
How do we reduce turnover?
How do we improve safety?
Even if you aren’t thinking about or concerned about every one of those questions, I’m sure at least one of them has been on your mind in the past. As leaders we think about these things because they impact the success of the organization. As coaches we think about how to impact these things day-to-day, person-by-person. As a coach, someone helping people improve thei
It seems that every time businesses decide to cut down on expenses, they always seem to focus on the Help Desk/IT department. IT Managers are very often asked to work with outdated software, understaffing and an ever- increasing backlog of calls and angry customers.What the people upstairs seem to forget is that without proper equipment, software and competent support staff, the back bone of the company could very well crumble.It’s a vicious downward spiral; The IT/support budget is cut, we have to service our customers with outdated soft
How do we improve safety?
Even if you aren’t thinking about or concerned about every one of those questions, I’m sure at least one of them has been on your mind in the past. As leaders we think about these things because they impact the success of the organization. As coaches we think about how to impact these things day-to-day, person-by-person. As a coach, someone helping people improve thei
For a business to be profitable, revenue must exceed expenses. To increase the amount of revenue, many businesses look for ways to reduce expenses. Start by analyzing your current expenses. Categorize them into two distinct groups, one for expenses you have to have, and the other for expenses you can possibly lower or eliminate from your business budget.Travel and entertainmentThe areas most businesses can drastically cut down on are travel and entertainment expenses. You can still have a Christmas party, but scale it dow
I started my company (EMJ) from the trunk of my car (and it was a small trunk so that’s a small business). I grew EMJ to $375,000,000 in sales prior to selling it to SYNNEX. I am now CEO of a $1 billion business. My successful CEO blog generates a lot of comments and questions. I want to share one of these thoughtful questions with you, and share my answer.The question:"First off I just want you to know all I'm asking for is advice, which is the most valuable thing I can get right now.I have been working in a field of interest
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