‘Problem people’ key facts:

• The behaviour is the problem, not the person

• Seeing people as a problem can be dangerous and destructive, in relationships and in managing people

• It is vital to separate out the person from the problem

A problem person is someone whose behaviour does not meet the normal standard we expect. It follows, therefore, that we will need to be clear what the standard expected is. We will look at this shortly.

Defining Discipline

Dictionary definitions of discipline mention:

• Instruction

• Maintaining order

• Mental training

• A system of rules

• Controlling behaviour

Is Discipline Punishment?

The view of discipline as punishment may originate from childhood associations, and the view that discipline is all about a ‘wrong’ to be ‘corrected’.

A balance needs to be struck between viewing discipline as punishment or improvement.

The Improvement/Punishment Balance

To punish is to:

• Cause the offender to suffer

• Inflict a penalty

• Chastise

• Give a penalty for wrongdoing

• Reprimand

• Correct

To improve is to:

• Make better

• Use for good purpose

• Become better

• Progress

• Be more prosperous

The Improvement/Punishment Balance

Conclusion:

The key aim of discipline at work is to encourage unsatisfactory employees to improve. (The word discipline derives from the Latin Verb discere. This means to teach or mould.) Keeping the focus on improvement, means having a view that discipline is about trying to gain, and not using blame.

When Is Punishment Valid?

You should use punishment as a final sanction only, when everything else has failed. Remember, the prime objectives have to relate to gaining improvement.

Key Facts

Discipline is:

• Conforming to a system of rules for conduct

• Ways and norms and expectations of behaviour

• Sometimes hidden in peoples/companies’ beliefs and values

• Usually accepted as necessary by the majority

• Sometimes imposed by mandatory legislation

• Visible when relationships between a company and an employee are unsatisfactory to the company

• One of the measures that helps employees keep to the standards expected

• A way to help employees improve

• A way companies can deal fairly with those who do not keep to the standards

Prime Objectives

The prime objectives for disciplining need to be concerned with:

• Improving, correcting, preventing, re-aligning

• Bringing about conformity to standards

• Encouraging improvement, and higher levels of performance

In Summary: Misconduct Offences

Offences can always be categorised as either performance issues or relationship/behaviour issues.

Work performance issues are about:

• Poor attendance and absence

• Poor careless work output

• Failure to follow rules, such as health and safety

Work relationship issues are about:

• Refusal to obey reasonable instructions

• Disruptive behaviour

Misconduct offences normally lead to disciplinary action, whereas the following gross misconduct offences normally lead to dismissal.

Gross Misconduct Offences

Again, these offences can be categorised as either performance or relationship issues.

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