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Suggest You - Business Planning Buzzword Bingo
Before I get started on this article, I’d like to say goodbye to the phrase, at the end of the day, because, at the end of the day, the phrase is still there, taunting me. I don’t want to say it anymore and I’m sick of hearing it, quite frankly. Lately, whenever I hear someone use that phrase, I almost burst out laughing. And I don’t want to do that. That would be rude. So, instead, I stifle the laugh and work hard to not smile. If I smiled they would wonder why I’m smiling. They know they didn’t say anything funny. (Is she laughing at me? Why, yes, I am, because, at the end of the day, I’m sick and tired of that phrase.) So I don’t even smile.**Sigh**Okay, back to Customer Service Flops at a Restaurant!<
Employees: people
Associates: people
Colleagues: people
Consultants: people
Human resources: people
Human capital: people
Living assets: people
Head count: number of people
Contractors: less important people
Dotted line: organizational speak for people in a division who do not have direct reporting responsibility to a manager in another division, but have shared responsibility. They always defer to their own division before contacting the manager whom they "dot" into, thus the dotted line is a guaranteed means of confusing people and abdicating accountability.
Bubble up: The act of letting an idea or issue rise up the organization chart to a superior; much like bottom up planning.
Core competencies: What we do well. “In this plan, we are concentrating on our core competencies”. Tr
Here in the Jean's Restaurant Supply Service Department, we have compilied a list of service and preventative maintenance tips to help your restaurant succeed in it's business venture. Your heating, cooling, cooking and food preparation equipment is a huge investment that should be kept in good, clean, operational order. Commercial Ovens: Wipe out spills from your oven cavity daily- this will cut down on rust and corrosion in the oven cavity, while also reducing the possibility of fire hazards. Walk-In Coolers and Freezers: Keep the doors closed when not in use- if doors are left open for any extended amount of time,
Bottom up planning: planning completed from the absolute building blocks of the business so that the targets are in complete synchronisation with the resource requirements in terms of capital and operating expenditure, human resources by competency level, systems and processes taking into account any mandatory legal, corporate, government and community requirements. A plan built up from the bottom, brick by brick so that all elements of cause and effect are known.
Top down planning: that which occurs when bottom up planning gives the wrong result.
Key Result Areas: the areas of the business where the result is key to the business performing well; in most plans written as a list of tasks.
Objectives: the objectives of the key result areas of the business; in most plans written as a list of tasks.
Activities: the activities required to reach the objectives of the key result areas; in most plans written as a list of tasks.
Key Performance Indicators: those variables in the business which indicate whether the objectives of the Key Result Areas are likely to be met; in most plans written as a list of tasks or target dates.
Targets: the target range of a variable which indicates whether the objectives in a Key Result Area are likely to be reached; in most plans written as a list of tasks.
Tasks: the specific list of tasks which need to be completed for each activity to reach the objectives of each Key Result Area; rarely ever included in a business plan.
Decentralisation: a management strategy that involves the diffusion of power throughout different levels of a company.
Empowerment: a strategy intended to increase employees' motivation by increasing their involvement in their work.
Job satisfaction: the combined attitudes and beliefs (positive or negative) that are held about a job, usually on a real downer when the decentralisation project does not devolve power but just tasks.
Planning: the formation of goals and the development of strategies and tactics to achieve these goals.
Strategic planning: planning.
Corporate planning: planning
Tactical planning: planning
Business planning: planning
Deck: a requirement of each corporate planning presentation; the PowerPoint deck of slides.
Fact-based management: consultant speak for evaluating and measuring a given business process, and using those "facts" to streamline it.
Anecdotal evidence: information gathered through conversations with a handful of customers, suppliers or salespeople used by stubborn executives to counter fact-based management.
Customer Relationship Management: Treating customers as individuals and customizing what you do to make them happy. Large companies do this with multimillion-dollar computer systems. Small companies generally do it with a coffee, handshake and a smile.
CRM: see Customer Relationship Management
CRM: Consultants Raking in Millions
Downsizing: An invented word which is usually paired with re-engineering. It means to have a smaller number of people being employed.
Rightsizing: An invented word meant to allay the fears of employees by suggesting that there may be an increase in the number of people employed. Nine times out of ten, read downsizing.
Capsizing: downsizing gone awry. It's the process of a company repeatedly reducing head count, but not the work, until it goes under.
Ducks: as in having one's ducks in a row sometimes as a result of careful bottom up planning.
Duck shuffler: a duck shuffler, usually someone in senior management, comes around and rearranges them for you just when you do get all your ducks in a row; usually as a result of top down planning.
Employees: people
Associates: people
Colleagues: people
Consultants: people
Human resources: people
Human capital: people
Living assets: people
Head count: number of people
Contractors: less important people
Dotted line: organizational speak for people in a division who do not have direct reporting responsibility to a manager in another division, but have shared responsibility. They always defer to their own division before contacting the manager whom they "dot" into, thus the dotted line is a guaranteed means of confusing people and abdicating accountability.
Bubble up: The act of letting an idea or issue rise up the organization chart to a superior; much like bottom up planning.
Core competencies: What we do well. “In this plan, we are concentrating on our core competencies”. Tra
A Power Team is a group of people that act as mentors for each other. They offer expertise in areas that you generally do not cover. For example, I work on a power team that provides me with support in the areas of Financial Analysis, Legal Matters, Insurance, and Advertising. I provide Business Process Analysis and Restructuring. When there is potential business with a client that involves more than one aspect for the entire project, we figure out which team members are appropriate and do the proposal together. I am constantly adding members to my team that compliment and add to the services I can offer. I do not pretend that I can offer all of the project needs.The Power Team does not work in competition with each member but as a loosel
Key Performance Indicators: those variables in the business which indicate whether the objectives of the Key Result Areas are likely to be met; in most plans written as a list of tasks or target dates.
Targets: the target range of a variable which indicates whether the objectives in a Key Result Area are likely to be reached; in most plans written as a list of tasks.
Tasks: the specific list of tasks which need to be completed for each activity to reach the objectives of each Key Result Area; rarely ever included in a business plan.
Decentralisation: a management strategy that involves the diffusion of power throughout different levels of a company.
Empowerment: a strategy intended to increase employees' motivation by increasing their involvement in their work.
Job satisfaction: the combined attitudes and beliefs (positive or negative) that are held about a job, usually on a real downer when the decentralisation project does not devolve power but just tasks.
Planning: the formation of goals and the development of strategies and tactics to achieve these goals.
Strategic planning: planning.
Corporate planning: planning
Tactical planning: planning
Business planning: planning
Deck: a requirement of each corporate planning presentation; the PowerPoint deck of slides.
Fact-based management: consultant speak for evaluating and measuring a given business process, and using those "facts" to streamline it.
Anecdotal evidence: information gathered through conversations with a handful of customers, suppliers or salespeople used by stubborn executives to counter fact-based management.
Customer Relationship Management: Treating customers as individuals and customizing what you do to make them happy. Large companies do this with multimillion-dollar computer systems. Small companies generally do it with a coffee, handshake and a smile.
CRM: see Customer Relationship Management
CRM: Consultants Raking in Millions
Downsizing: An invented word which is usually paired with re-engineering. It means to have a smaller number of people being employed.
Rightsizing: An invented word meant to allay the fears of employees by suggesting that there may be an increase in the number of people employed. Nine times out of ten, read downsizing.
Capsizing: downsizing gone awry. It's the process of a company repeatedly reducing head count, but not the work, until it goes under.
Ducks: as in having one's ducks in a row sometimes as a result of careful bottom up planning.
Duck shuffler: a duck shuffler, usually someone in senior management, comes around and rearranges them for you just when you do get all your ducks in a row; usually as a result of top down planning.
Employees: people
Associates: people
Colleagues: people
Consultants: people
Human resources: people
Human capital: people
Living assets: people
Head count: number of people
Contractors: less important people
Dotted line: organizational speak for people in a division who do not have direct reporting responsibility to a manager in another division, but have shared responsibility. They always defer to their own division before contacting the manager whom they "dot" into, thus the dotted line is a guaranteed means of confusing people and abdicating accountability.
Bubble up: The act of letting an idea or issue rise up the organization chart to a superior; much like bottom up planning.
Core competencies: What we do well. “In this plan, we are concentrating on our core competencies”. Tr
Attracting highly skilled and qualified employees is essential to building a successful business. When a company is growing, it is easy for the owner or a trusted company employee to take each new recruit under their wing and show them the ropes. As a company grows, however, that process becomes more and more difficult as time and client demands take highly valued employees’ time. At this point a formal, extensive program for training managers becomes necessary.Once a company reaches a certain level of success, its managers become the liaison between employees and executive management. Training managers becomes critical to ensuring that employees are acclimated into their jobs, personnel issues are handled, laws and regulations are ad
Planning: the formation of goals and the development of strategies and tactics to achieve these goals.
Strategic planning: planning.
Corporate planning: planning
Tactical planning: planning
Business planning: planning
Deck: a requirement of each corporate planning presentation; the PowerPoint deck of slides.
Fact-based management: consultant speak for evaluating and measuring a given business process, and using those "facts" to streamline it.
Anecdotal evidence: information gathered through conversations with a handful of customers, suppliers or salespeople used by stubborn executives to counter fact-based management.
Customer Relationship Management: Treating customers as individuals and customizing what you do to make them happy. Large companies do this with multimillion-dollar computer systems. Small companies generally do it with a coffee, handshake and a smile.
CRM: see Customer Relationship Management
CRM: Consultants Raking in Millions
Downsizing: An invented word which is usually paired with re-engineering. It means to have a smaller number of people being employed.
Rightsizing: An invented word meant to allay the fears of employees by suggesting that there may be an increase in the number of people employed. Nine times out of ten, read downsizing.
Capsizing: downsizing gone awry. It's the process of a company repeatedly reducing head count, but not the work, until it goes under.
Ducks: as in having one's ducks in a row sometimes as a result of careful bottom up planning.
Duck shuffler: a duck shuffler, usually someone in senior management, comes around and rearranges them for you just when you do get all your ducks in a row; usually as a result of top down planning.
Employees: people
Associates: people
Colleagues: people
Consultants: people
Human resources: people
Human capital: people
Living assets: people
Head count: number of people
Contractors: less important people
Dotted line: organizational speak for people in a division who do not have direct reporting responsibility to a manager in another division, but have shared responsibility. They always defer to their own division before contacting the manager whom they "dot" into, thus the dotted line is a guaranteed means of confusing people and abdicating accountability.
Bubble up: The act of letting an idea or issue rise up the organization chart to a superior; much like bottom up planning.
Core competencies: What we do well. “In this plan, we are concentrating on our core competencies”. Tr
I was at my wits end. I had looked under the hood, tried the key several times and even replaced the battery on my own, but nothing worked. My beloved ‘57 Corvette was as dead as a doornail. I leaned against it’s shiny red exterior and groaned a bit. This beauty was the result of years of intense restoration and I loved that car. It had only been a few days ago that I took my wife for a spin and she had “ooohed and aaahed” her way around the block. But today was a different story. I could only sigh and guess what had happened to the machine as it sat in my garage, almost mocking me in my futile attempts.Sure I had tried the phone book. But none of the ads touting, “Fast Service,”or “Trained Technicians,” or “Affordable Costs,”did anythi
CRM: see Customer Relationship Management
CRM: Consultants Raking in Millions
Downsizing: An invented word which is usually paired with re-engineering. It means to have a smaller number of people being employed.
Rightsizing: An invented word meant to allay the fears of employees by suggesting that there may be an increase in the number of people employed. Nine times out of ten, read downsizing.
Capsizing: downsizing gone awry. It's the process of a company repeatedly reducing head count, but not the work, until it goes under.
Ducks: as in having one's ducks in a row sometimes as a result of careful bottom up planning.
Duck shuffler: a duck shuffler, usually someone in senior management, comes around and rearranges them for you just when you do get all your ducks in a row; usually as a result of top down planning.
Employees: people
Associates: people
Colleagues: people
Consultants: people
Human resources: people
Human capital: people
Living assets: people
Head count: number of people
Contractors: less important people
Dotted line: organizational speak for people in a division who do not have direct reporting responsibility to a manager in another division, but have shared responsibility. They always defer to their own division before contacting the manager whom they "dot" into, thus the dotted line is a guaranteed means of confusing people and abdicating accountability.
Bubble up: The act of letting an idea or issue rise up the organization chart to a superior; much like bottom up planning.
Core competencies: What we do well. “In this plan, we are concentrating on our core competencies”. Tr
Certainly, we’ve all observed the scene unfold: A salesperson behaving in a fashion that indicates he or she desperately wants to lose their customer. You know, that behavior that reminds you of a hungry bear stalking spawning salmon. Unfortunately, every one of us has experienced this wonderful feeling of disrespect. Having performed at many levels in the sales process, I have no idea why sales people act this way, but the fact is they do.Throughout the years, I have had the opportunity to deliver my “Selling Skills” workshops to thousands of sales people. Often, I ask half of the participants to brainstorm the attributes of “Good” sales people, and the other half to brainstorm the same for “Bad” salespeople. As you might guess, the majo
Employees: people
Associates: people
Colleagues: people
Consultants: people
Human resources: people
Human capital: people
Living assets: people
Head count: number of people
Contractors: less important people
Dotted line: organizational speak for people in a division who do not have direct reporting responsibility to a manager in another division, but have shared responsibility. They always defer to their own division before contacting the manager whom they "dot" into, thus the dotted line is a guaranteed means of confusing people and abdicating accountability.
Bubble up: The act of letting an idea or issue rise up the organization chart to a superior; much like bottom up planning.
Core competencies: What we do well. “In this plan, we are concentrating on our core competencies”. Translation: “We have been overstretched and our last plan did not work”.
Key learnings: that which went wrong with the last plan.
Learning opportunity: mistakes made that will somehow be turned into future breakthroughs; a nice way of saying we're trying to make the best of a bad situation.
Matrixed environment: an organizational structure where people report to a divisional manager, but have most of their work assigned and managed by a project manager from a different area; working for two bosses.
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