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    Learning From Students
    Yesterday evening I was invited to present end of year and exam certificates to students at a local school. I was absolutely thrilled to do this particularly as I have been involved in helping many of the business students over the last couple of years.The academic achievements were fantastic. And whilst most students matched my expectations, two students really surprised me.The first one came on stage to rapturous applause from his classmates. I was intrigued and asked him, “How come you’re so popular?”“Do you want to see my dance?”“Okay,” I said. Not knowing what to expect.He then launched into an incredible routine. I’d describe it as a form of break dancing but I don’t profess to be an expert on these things. It lasted about 10 seconds and received huge applause from all 300 parents and students in the audience.The second student to surprise me, did so in a very different way.This young lady was dressed in a long black leather coat and black leather boots. She wore a black hat with a black lace
    rience or have seniority. The only caveat here though, is that if the speaker's integrity is questioned, so is his argument. Further, do not become dependent on using ethos-driven arguments, if you are ever proven wrong, your reputation and credibility will be tarnished.

    “A reputation once broken may possibly be repaired, but the world will always keep their eyes on the spot where the crack was.”
    - Joseph Hall

    LOGOS

    Logos is an appeal based on logic or reason. Business proposals and corporate reviews are typically logos-driven, as is an academic thesis. Basically, a logos-based argument exhibits geometric characteristics, such as:

    If A = B
    And B=C
    Then A=C

    The danger here is developing a

    How To Build Customer Relationships
    Building sound relationships with your customers is the one of the keys to making your business a success. Humans build relationships all their lives, be it with their friends, family, employers, colleagues or peers. As humans, we like to stick to what we know, and this behavior reflects in the choices people make regarding which business organizations to deal with. Building customer relationships is as important to your small business as the price and quality of what you are selling.A successful customer relationship management program revolves around building a network of loyal customers through a process of rewards, incentives, loyalty schemers and quality services.Starting a Customer Relationship Management Program:1) Build Database: Before you start with your customer relationship program, it is important to build a database listing the names, profiles, and other important information regarding your customers.2) Identify Potential Targets: Identify the customers that are likely to be most loyal to your company. Then dr
    Man-1: I came here for a good argument!
    Man-2: Ah, no you didn't, you came here for an argument!
    Man-1: An argument isn't just contradiction.
    Man-2: Well, it CAN be!
    Man-1: No it can't! An argument is a connected series of statements intended to establish a proposition.
    Man-2: No it isn't!
    - Monty Python

    INTRODUCTION

    This is a subject near and dear to my heart. As a graduate of the College of Communications at Ohio University, I studied interpersonal communications which I found fascinating and has served me well in my business career. Currently, I see very little emphasis on sharpening the speaking skills of students. High Schools typically spend little time in this area, as do the colleges (aside from Communications schools such as OU's). Consequently, we are developing a generation of dysfunctional people in the work place who do not know how to work with other people.

    Key to speech is the art of persuasion which is needed in order to lead people, sell ideas or products, conduct negotiations, and to simply argue a point. Instead of calm rhetorical discourse though, I've observed heated arguments in the board room, in the office, and life in general, with personal relationships becoming casualties of such debate. This was very obvious in the last presidential election, as well as in Congress today.

    A substantial part of the problem is that people do not grasp the fundamentals of persuasion. To some it comes easily, to others it is difficult to assimilate. First, we have to understand that formulating a persuasive speech is hard work. For example, Winston Churchill was well known for his eloquence as a speaker. But few understood the amount of effort Churchill put into his speeches. He would work late into the night writing and rewriting his talks. It was common for him to carry slips of paper in his coat pocket to jot down notes of key phrases he wanted to use. Further, he would rehearse his speeches time and again until he got the tone and inflection he thought would have the most dramatic effect. To outsiders, Churchill appeared to be a great extemporaneous speaker with flippant quotes and catch phrases; In reality, everything was well rehearsed in advance.

    THE THREE CANONS OF SPEECH

    Preparations and rehearsals are important, but so is content. To formulate a persuasive speech, the speaker should be cognizant of the three basic modes of speech: Ethos, Pathos, and Logos.

    ETHOS

    Ethos is simply an appeal based on the character of the speaker. An ethos-driven speech relies on the credibility and reputation of the speaker. Basically, an ethos-based speech says, "If you trust me, then you will support my point of view." This is why sponsors are important in persuasion. For example, the reputation of a current or former CEO carries more weight in a board room discussion than a clerk's. This is also why we bow to people with greater experience or have seniority. The only caveat here though, is that if the speaker's integrity is questioned, so is his argument. Further, do not become dependent on using ethos-driven arguments, if you are ever proven wrong, your reputation and credibility will be tarnished.

    “A reputation once broken may possibly be repaired, but the world will always keep their eyes on the spot where the crack was.”
    - Joseph Hall

    LOGOS

    Logos is an appeal based on logic or reason. Business proposals and corporate reviews are typically logos-driven, as is an academic thesis. Basically, a logos-based argument exhibits geometric characteristics, such as:

    If A = B
    And B=C
    Then A=C

    The danger here is developing a w

    Planning Your Job Search
    Today’s job market is a dog eat dog environment. You are competing against global candidates, ever younger, ever more technologically competent, ever more willing to work for less. How you approach your job search is key to your success.Here are the things you need to determine before you begin your job search:1. What do you value in the work place? What do your ethics demand in the way of what you give at the job? What is your philosophy of working? Are you a 9-5 kind of person? If so, maybe the more structured government work routine is to your liking, then. Do you work at all kinds of odd hours, well into the night? Then maybe freelance work or a self-directed selling career is for you.2. Make a long list of all the companies you think you might like to work for – do your research first and find out what their style is, what they are looking for, how they operate. Don’t eliminate any company just because you are not sure you qualify. If the company appeals to you, put it down on your list.3.
    aside from Communications schools such as OU's). Consequently, we are developing a generation of dysfunctional people in the work place who do not know how to work with other people.

    Key to speech is the art of persuasion which is needed in order to lead people, sell ideas or products, conduct negotiations, and to simply argue a point. Instead of calm rhetorical discourse though, I've observed heated arguments in the board room, in the office, and life in general, with personal relationships becoming casualties of such debate. This was very obvious in the last presidential election, as well as in Congress today.

    A substantial part of the problem is that people do not grasp the fundamentals of persuasion. To some it comes easily, to others it is difficult to assimilate. First, we have to understand that formulating a persuasive speech is hard work. For example, Winston Churchill was well known for his eloquence as a speaker. But few understood the amount of effort Churchill put into his speeches. He would work late into the night writing and rewriting his talks. It was common for him to carry slips of paper in his coat pocket to jot down notes of key phrases he wanted to use. Further, he would rehearse his speeches time and again until he got the tone and inflection he thought would have the most dramatic effect. To outsiders, Churchill appeared to be a great extemporaneous speaker with flippant quotes and catch phrases; In reality, everything was well rehearsed in advance.

    THE THREE CANONS OF SPEECH

    Preparations and rehearsals are important, but so is content. To formulate a persuasive speech, the speaker should be cognizant of the three basic modes of speech: Ethos, Pathos, and Logos.

    ETHOS

    Ethos is simply an appeal based on the character of the speaker. An ethos-driven speech relies on the credibility and reputation of the speaker. Basically, an ethos-based speech says, "If you trust me, then you will support my point of view." This is why sponsors are important in persuasion. For example, the reputation of a current or former CEO carries more weight in a board room discussion than a clerk's. This is also why we bow to people with greater experience or have seniority. The only caveat here though, is that if the speaker's integrity is questioned, so is his argument. Further, do not become dependent on using ethos-driven arguments, if you are ever proven wrong, your reputation and credibility will be tarnished.

    “A reputation once broken may possibly be repaired, but the world will always keep their eyes on the spot where the crack was.”
    - Joseph Hall

    LOGOS

    Logos is an appeal based on logic or reason. Business proposals and corporate reviews are typically logos-driven, as is an academic thesis. Basically, a logos-based argument exhibits geometric characteristics, such as:

    If A = B
    And B=C
    Then A=C

    The danger here is developing a

    Job Search Success
    Whether you're job hunting for the first time or for your next job, conducting a job search is one of the toughest 'jobs' in the world. For any job search, there are three basic steps you need to take in order to be successful.You might be surprised to learn that hundreds of job seekers every day overlook these basic steps. In other words, you can do just a few things really well, and outshine most other job seekers.Begin by deciding on the type of job you really want. Get very clear and specific about the kind of work you want to find. You're best off when you know exactly what it is that you want to do, and you're also most likely to get the job you're dreaming of.Even if you have to take something in the meantime to make ends meet, choose one that's on the way to your ultimate dream job. You will be happier, and your work quality will reflect that. Quality employers are attracted to employees who are motivated by personal goals, even though they know you might eventually be moving on.Your next step, after deciding on what
    , to others it is difficult to assimilate. First, we have to understand that formulating a persuasive speech is hard work. For example, Winston Churchill was well known for his eloquence as a speaker. But few understood the amount of effort Churchill put into his speeches. He would work late into the night writing and rewriting his talks. It was common for him to carry slips of paper in his coat pocket to jot down notes of key phrases he wanted to use. Further, he would rehearse his speeches time and again until he got the tone and inflection he thought would have the most dramatic effect. To outsiders, Churchill appeared to be a great extemporaneous speaker with flippant quotes and catch phrases; In reality, everything was well rehearsed in advance.

    THE THREE CANONS OF SPEECH

    Preparations and rehearsals are important, but so is content. To formulate a persuasive speech, the speaker should be cognizant of the three basic modes of speech: Ethos, Pathos, and Logos.

    ETHOS

    Ethos is simply an appeal based on the character of the speaker. An ethos-driven speech relies on the credibility and reputation of the speaker. Basically, an ethos-based speech says, "If you trust me, then you will support my point of view." This is why sponsors are important in persuasion. For example, the reputation of a current or former CEO carries more weight in a board room discussion than a clerk's. This is also why we bow to people with greater experience or have seniority. The only caveat here though, is that if the speaker's integrity is questioned, so is his argument. Further, do not become dependent on using ethos-driven arguments, if you are ever proven wrong, your reputation and credibility will be tarnished.

    “A reputation once broken may possibly be repaired, but the world will always keep their eyes on the spot where the crack was.”
    - Joseph Hall

    LOGOS

    Logos is an appeal based on logic or reason. Business proposals and corporate reviews are typically logos-driven, as is an academic thesis. Basically, a logos-based argument exhibits geometric characteristics, such as:

    If A = B
    And B=C
    Then A=C

    The danger here is developing a

    Anaheim Employment Services
    Most of the job seekers and employers with the help of various Employment Services manage to grasp suitable jobs and employees respectively. These Employment Services direct the professional careers of job seekers and manifest the human resources to blend employers and candidates. Such employment services provide technical, non-technical and all other kind of jobs to suitable and talented job seekers. These employment services help job seekers get career counseling; resume enhancement tips, interview training or general advice on the local hiring environment and workplace trends.The City of Anaheim provides a wide range of employment opportunities to job seekers. The employment agencies in Anaheim offer plenty of job opportunities in the field of Accounting, Administration, Banking, Biotech, Clerical, College, Computer, Customer Service, Engineering, Executive, Finance, Healthcare, Hospitality, Human Resources, Internet, IT, Manufacturing, Marketing, Nonprofit, Retail, Sales, Science, Tech, and many more. These agencies serve the employment needs
    arsed in advance.

    THE THREE CANONS OF SPEECH

    Preparations and rehearsals are important, but so is content. To formulate a persuasive speech, the speaker should be cognizant of the three basic modes of speech: Ethos, Pathos, and Logos.

    ETHOS

    Ethos is simply an appeal based on the character of the speaker. An ethos-driven speech relies on the credibility and reputation of the speaker. Basically, an ethos-based speech says, "If you trust me, then you will support my point of view." This is why sponsors are important in persuasion. For example, the reputation of a current or former CEO carries more weight in a board room discussion than a clerk's. This is also why we bow to people with greater experience or have seniority. The only caveat here though, is that if the speaker's integrity is questioned, so is his argument. Further, do not become dependent on using ethos-driven arguments, if you are ever proven wrong, your reputation and credibility will be tarnished.

    “A reputation once broken may possibly be repaired, but the world will always keep their eyes on the spot where the crack was.”
    - Joseph Hall

    LOGOS

    Logos is an appeal based on logic or reason. Business proposals and corporate reviews are typically logos-driven, as is an academic thesis. Basically, a logos-based argument exhibits geometric characteristics, such as:

    If A = B
    And B=C
    Then A=C

    The danger here is developing a

    Business Careers: Keys to Moving on from Retrenchment
    You may be astonished to realize that retrenchment may occur more than once during the life of the modern day worker. In fact, career advisors report that we could expect to be made redundant up to three times during our working life.As common as retrenchment is, when it happens, no one likes it. Whatever range of emotions initially emerge - fear, anger, resentment, retaliation, humiliation, disappointment - we should recognise as being quite normal. How we respond and deal with the situation will influence our entire financial future and how quickly we move through these negative emotions.This article will assist those people who may wonder how to deal with retrenchment. These ten keys will help you move on quickly and re-establish yourself in a productive working environment.1. Don't take it personally. Redundancy is rarely, if ever, personal. Don't let it affect your self-confidence and morale. In most cases retrenchments occur as a result of changing economic situations, mergers or acquisitions which are typicall
    rience or have seniority. The only caveat here though, is that if the speaker's integrity is questioned, so is his argument. Further, do not become dependent on using ethos-driven arguments, if you are ever proven wrong, your reputation and credibility will be tarnished.

    “A reputation once broken may possibly be repaired, but the world will always keep their eyes on the spot where the crack was.”
    - Joseph Hall

    LOGOS

    Logos is an appeal based on logic or reason. Business proposals and corporate reviews are typically logos-driven, as is an academic thesis. Basically, a logos-based argument exhibits geometric characteristics, such as:

    If A = B
    And B=C
    Then A=C

    The danger here is developing a weak or convoluted argument which is perceived as either illogical or is difficult for the audience to grasp. For example:

    Communists are people.
    Americans are people.
    Therefore, all Americans are Communists.

    Logos is vital to the credibility of your argument which should be carefully constructed with basic building blocks of common sense.

    Logical discourse is an effective way of communicating your thoughts, but it is important to know your audience when presenting such ideas.

    "It is dangerous to be right in matters on which the established authorities are wrong."
    - Voltaire

    PATHOS

    Pathos is an appeal based on emotion. Sales and promotional advertising makes active use of emotional appeal by teasing human desires, particularly greed. The intent is to motivate people to take action. As such, a pathos-driven argument is probably the strongest canon of speech. Even if a logos-based argument is logically sound, it will fall on deaf ears when compared to an ethos-based argument. Motivational speeches are typically ethos-based. Coaches, managers, and political leaders make extensive use of pathos-driven speeches. As an example, consider Franklin Roosevelt's "fireside chats" which assured the American public during the Great Depression and World War II.

    The only problem here is that truth is not a requirement for an ethos-based argument. To illustrate, Adolph Hitler was able to motivate the German people to develop a military state, but his discourse was often laced with lies. Also, advertising often substitutes facade for substance and as such, the public should exercise "caveat emptor" (let the buyer beware). Aside from this, pathos is a great way to get your point across.

    "Whenever you find humor, you find pathos close by his side.”
    - Edwin P. Whipple

    ALL THREE

    Rarely will anyone rely on a single canon of speech. Instead, a good argument makes use of all three to get a point across. Churchill, for example, often relied on his reputation as elder statesman to get his point across, as well as presenting arguments appealing to logic and emotion. A careful blend of the three canons of speech, spoken at the right time and place can work wonders.

    KNOW YOUR AUDIENCE

    Critical to all of this is a clear understanding of your audience in terms of their knowledge, intelligence, "hot buttons," moral values, interests, and their place in society. The more you know about your intended audience, the better you can prepare an effective argument. Never forget that you speak to communicate. As such, you must speak at the level of your audience, not above or below it. I seriously doubt you will impress a group of grape pickers using a vernacular picked up at MIT. If you want to persuade people, choose your words carefully.

    "Remember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong

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