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    Customer Service is Not a Four-Letter Word
    What word pops into your mind about a recent customer service experience? Was it good, or was it bad? Customer service in this country seems to be headed in the same direction as the Titanic. Why? One reason is most Americans feel customer service jobs are beneath them and of little importance. Secondly, many organizations have eliminated the hum
    o it.

    The manager by telling the workforce what to do has a hugely destructive effect on their ability to do it.

    Thus instead of blaming the workforce for failing to do what they were told, we should be blaming the manager for creating the environment, by telling the workforce what to do, that prevented the workforce from doing what they were told.

    If we can accept a list of actions to prevent people from leavin

    Accelerated Nursing Program
    Medicine has always been an integral part of my life. More than just a job, it is a calling for me. Accelerated nursing program is my first place priority because through this the help I give to men and women in uniform can be more qualitative and effective. My main objective is to learn everything I can from this program in order to become a real p
    People leave their jobs because they are not happy.

    I saw recently a list of "General reasons why people decide to leave their jobs", and against each reason there was an action.

    Each action was something that, it was suggested, the manager could do to change the working environment. Something the manager could do to change the way the employee felt about their job and therefore allow them to stay.

    Why does the manager not understand that these actions were what he should be doing all the time?

    It is time that we realised the real influence of the manager.

    The manager is responsible for the performance of his team.

    The manager is responsible for finding and training new employees.

    The manager is the person who creates the environment at work that causes people to leave.

    The manager is responsible for the loss of experience when people leave the organisation.

    The manager is responsible for creating the unhappiness that causes people to leave.

    The traditional view of the function of a manager is that this is the person who tells others what to do.

    This view suggests that when people do what they are told then things work well.

    The same view suggests that when they don't do what they are told things don’t work well and that it is then the fault of the workforce for not doing what they were told and therefore not the fault of the manager.

    But in the real world it is the fact of telling people what to do that causes the resistance that prevents them from doing it.

    If I never want to get a shirt ironed again all I have to do is tell my wife to iron it.

    Telling her to iron a shirt will make it almost impossible for her to do it.

    The manager by telling the workforce what to do has a hugely destructive effect on their ability to do it.

    Thus instead of blaming the workforce for failing to do what they were told, we should be blaming the manager for creating the environment, by telling the workforce what to do, that prevented the workforce from doing what they were told.

    If we can accept a list of actions to prevent people from leaving

    5 Tips for Workaholics
    You never thought this day would come, the day when you can’t stop working and you don’t want to. You’re a workaholic. These days, more and more people are succumbing to this lack of work-life balance. Ironically, being a workaholic can make your work decline in quality and effectiveness, as you allow your work-obsessed life to turn you into a mi
    manager not understand that these actions were what he should be doing all the time?

    It is time that we realised the real influence of the manager.

    The manager is responsible for the performance of his team.

    The manager is responsible for finding and training new employees.

    The manager is the person who creates the environment at work that causes people to leave.

    The manager is responsible for the loss of experience when people leave the organisation.

    The manager is responsible for creating the unhappiness that causes people to leave.

    The traditional view of the function of a manager is that this is the person who tells others what to do.

    This view suggests that when people do what they are told then things work well.

    The same view suggests that when they don't do what they are told things don’t work well and that it is then the fault of the workforce for not doing what they were told and therefore not the fault of the manager.

    But in the real world it is the fact of telling people what to do that causes the resistance that prevents them from doing it.

    If I never want to get a shirt ironed again all I have to do is tell my wife to iron it.

    Telling her to iron a shirt will make it almost impossible for her to do it.

    The manager by telling the workforce what to do has a hugely destructive effect on their ability to do it.

    Thus instead of blaming the workforce for failing to do what they were told, we should be blaming the manager for creating the environment, by telling the workforce what to do, that prevented the workforce from doing what they were told.

    If we can accept a list of actions to prevent people from leavin

    Executive Search Solutions
    Finding the right employee for a certain company position is not an easy task, and oftentimes it can be downright frustrating. Of course you only want the most qualified person to occupy the vacant position to maximize the productivity and strengthen the company. A bad hire can be a huge waste of time and money and a big cause for a headache. Trad
    s of experience when people leave the organisation.

    The manager is responsible for creating the unhappiness that causes people to leave.

    The traditional view of the function of a manager is that this is the person who tells others what to do.

    This view suggests that when people do what they are told then things work well.

    The same view suggests that when they don't do what they are told things don’t work well and that it is then the fault of the workforce for not doing what they were told and therefore not the fault of the manager.

    But in the real world it is the fact of telling people what to do that causes the resistance that prevents them from doing it.

    If I never want to get a shirt ironed again all I have to do is tell my wife to iron it.

    Telling her to iron a shirt will make it almost impossible for her to do it.

    The manager by telling the workforce what to do has a hugely destructive effect on their ability to do it.

    Thus instead of blaming the workforce for failing to do what they were told, we should be blaming the manager for creating the environment, by telling the workforce what to do, that prevented the workforce from doing what they were told.

    If we can accept a list of actions to prevent people from leavin

    Performance Appraisals For Even The Smallest Businesses
    Every large corporation has established procedures for periodic performance reviews for its employees. But do only large companies require such protocols? Employee reviews are a vital tool for compensation, promotion, and coaching that even the smallest business can use to its advantage.Even if you only have two employees and one of them is
    ell and that it is then the fault of the workforce for not doing what they were told and therefore not the fault of the manager.

    But in the real world it is the fact of telling people what to do that causes the resistance that prevents them from doing it.

    If I never want to get a shirt ironed again all I have to do is tell my wife to iron it.

    Telling her to iron a shirt will make it almost impossible for her to do it.

    The manager by telling the workforce what to do has a hugely destructive effect on their ability to do it.

    Thus instead of blaming the workforce for failing to do what they were told, we should be blaming the manager for creating the environment, by telling the workforce what to do, that prevented the workforce from doing what they were told.

    If we can accept a list of actions to prevent people from leavin

    Information As A Competitive Advantage - Part 3, Creation Of Customer Value Through Retention
    Information for Customer retention The Customer expectations vis-?-vis service procurement can be captured by asking his/her preferences (e.g. a Customer may wish to have a product demonstration). Satisfying the Customer expectation, based on the information given, contributes to a positive Customer experience. Customer requests, p
    o it.

    The manager by telling the workforce what to do has a hugely destructive effect on their ability to do it.

    Thus instead of blaming the workforce for failing to do what they were told, we should be blaming the manager for creating the environment, by telling the workforce what to do, that prevented the workforce from doing what they were told.

    If we can accept a list of actions to prevent people from leaving their jobs as valid then its use should not be as a sticking plaster solution to prevent people from leaving.

    It should be used as an everyday checklist for the manager to allow him to create the working environment in which his employee are content such that the thought of leaving never crosses their minds.

    When people feel good about what they do their performance is amazing.

    When they don’t feel good they want to leave.

    The manager has the ability to make the workforce feel good about what they do and therefore must accept responsibility for their poor performance and for their failure when they want to leave.

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