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    Measure Your Measurement - So You Know If It's Working
    How do you know if all your efforts to do with measuring organisational performance are efforts worthwhile? Do you know what impact your measurement system is having on the very things it's there to help improve (which is organisational performance, in case it's not obvious)? What we're talking about here is measuring the performance of your performance measurement process.Yes, it probably feels a bit like your brain is bending back onto itself, but there are some very good reaso
    yed service providers fear that limiting their availability means that they will lose clients. I have found the opposite to be true.

    Here's my favorite example: A former client of mine is a massage therapist. When we began working together, he was working 7 days a week, taking clients any time of day or night. If a client called and wanted a massage at 6:00 AM, he'd do it. If another client wanted a massage at 10:00 PM that same day, he'd do it! He was so scared of losing a client that he burnt himself out being on c

    Are Your Employees Safe?
    The Occupational Safety and Health Administration guidelines for Housekeeping (. 29 CFR 1910.22 (a) (2) 1910.22) sets down specific rules and regulations for the maintenance of facilities in relation to floor safety and the rules of compliance."The floor of every workroom shall be maintained in a clean and, so far as possible a dry condition. Where wet processes are used, drainage shall be maintained, and false floors, platforms, mats, or other dry standing places should be p
    The Structure Problem

    Structure is an issue that most self-employed service providers struggle with. ADD coaches, in particular, often suffer from self-imposed pressure to always "be there" for the client. ADDers frequently need accountability and follow-ups, and many coaches fall into the trap of thinking that in order to be a good coach, they have to be available all the time.

    This is simply not true. The first rule of being a 'good' coach is to be a 'good' person!

    In order to be a 'good' coach, you must feel good about yourself and your life. You must be a happy, fulfilled person who has a surplus of positive energy. You cannot serve your clients well if you are overwhelmed and over-scheduled. You have to have a life outside of work. And in order to do this, you must have boundaries in the business.

    Business boundaries come in the form of schedules. The business is OPEN certain days of the week, and CLOSED other days of the week. On those OPEN days, the business has certain operating hours.

    No matter how great a coach you are, no matter how many people you are helping, and no matter how much good you are doing in the world, you cannot forget that your ADD coaching practice is a business, and businesses need boundaries.

    If you forget this fact, you will struggle both emotionally and financially.

    What To Do

    First, decide what your working days are. What days of the week will your business be OPEN? What holidays will you have off? How much vacation time will you allow yourself?

    Then, decide what your working hours will be. Establish your operating hours for each working day.

    Next, figure out which days you will actually be coaching in your work week. Don't forget that you need time every week for administrative, marketing, and planning tasks.

    Finally, stick to it! If a (potential) client calls on Sunday, and Sunday is not a working day for you, wait until the next business day to return the call. Clients won't respect your boundaries if you don't respect them.

    A Living Example

    Many self-employed service providers fear that limiting their availability means that they will lose clients. I have found the opposite to be true.

    Here's my favorite example: A former client of mine is a massage therapist. When we began working together, he was working 7 days a week, taking clients any time of day or night. If a client called and wanted a massage at 6:00 AM, he'd do it. If another client wanted a massage at 10:00 PM that same day, he'd do it! He was so scared of losing a client that he burnt himself out being on ca

    Demand for Internal Audit Jobs Still Rising
    According to Accountancy Magazine, investment banks, asset management firms and government agencies are hiring recently qualified graduates in high numbers, thanks to a shortage of qualified candidates for audit jobs. In fact, a July survey by the Association of Graduate Recruiters showed that the vacancy rate for internal audit jobs is at its highest since 1995, and audit recruitment firms are scrambling to find qualified applicants.There hasn’t been a better time to be seeking
    must feel good about yourself and your life. You must be a happy, fulfilled person who has a surplus of positive energy. You cannot serve your clients well if you are overwhelmed and over-scheduled. You have to have a life outside of work. And in order to do this, you must have boundaries in the business.

    Business boundaries come in the form of schedules. The business is OPEN certain days of the week, and CLOSED other days of the week. On those OPEN days, the business has certain operating hours.

    No matter how great a coach you are, no matter how many people you are helping, and no matter how much good you are doing in the world, you cannot forget that your ADD coaching practice is a business, and businesses need boundaries.

    If you forget this fact, you will struggle both emotionally and financially.

    What To Do

    First, decide what your working days are. What days of the week will your business be OPEN? What holidays will you have off? How much vacation time will you allow yourself?

    Then, decide what your working hours will be. Establish your operating hours for each working day.

    Next, figure out which days you will actually be coaching in your work week. Don't forget that you need time every week for administrative, marketing, and planning tasks.

    Finally, stick to it! If a (potential) client calls on Sunday, and Sunday is not a working day for you, wait until the next business day to return the call. Clients won't respect your boundaries if you don't respect them.

    A Living Example

    Many self-employed service providers fear that limiting their availability means that they will lose clients. I have found the opposite to be true.

    Here's my favorite example: A former client of mine is a massage therapist. When we began working together, he was working 7 days a week, taking clients any time of day or night. If a client called and wanted a massage at 6:00 AM, he'd do it. If another client wanted a massage at 10:00 PM that same day, he'd do it! He was so scared of losing a client that he burnt himself out being on c

    Call Center Services - An Ever Increasing Demand
    Are your company's call center services all that they could be? Even centers that were state of the art a decade or so ago might be out of date and inadequate today. As technology expands, so do clients' expectations regarding communication. Nowadays, a client will normally expect to be able to contact a company representative more or less twenty-four hours a day, seven days a week, either by phone, fax or email. Clients expect a quick response and courteous, efficient service regardles
    eat a coach you are, no matter how many people you are helping, and no matter how much good you are doing in the world, you cannot forget that your ADD coaching practice is a business, and businesses need boundaries.

    If you forget this fact, you will struggle both emotionally and financially.

    What To Do

    First, decide what your working days are. What days of the week will your business be OPEN? What holidays will you have off? How much vacation time will you allow yourself?

    Then, decide what your working hours will be. Establish your operating hours for each working day.

    Next, figure out which days you will actually be coaching in your work week. Don't forget that you need time every week for administrative, marketing, and planning tasks.

    Finally, stick to it! If a (potential) client calls on Sunday, and Sunday is not a working day for you, wait until the next business day to return the call. Clients won't respect your boundaries if you don't respect them.

    A Living Example

    Many self-employed service providers fear that limiting their availability means that they will lose clients. I have found the opposite to be true.

    Here's my favorite example: A former client of mine is a massage therapist. When we began working together, he was working 7 days a week, taking clients any time of day or night. If a client called and wanted a massage at 6:00 AM, he'd do it. If another client wanted a massage at 10:00 PM that same day, he'd do it! He was so scared of losing a client that he burnt himself out being on c

    Successful Projects: It's Not Rocket Science
    There is no worse person to be than the project manager at the end of a failed project. As an IT project manager, I have experienced that feeling and I can tell you it's not nice. IT projects are particularly difficult to manage. In fact there really aren't any IT projects, just projects that have elements of IT in them.The trouble with these projects is that often you are doing something that hasn't been done before, is unproven or cutting edge. Customers expect a good result no
    orking hours will be. Establish your operating hours for each working day.

    Next, figure out which days you will actually be coaching in your work week. Don't forget that you need time every week for administrative, marketing, and planning tasks.

    Finally, stick to it! If a (potential) client calls on Sunday, and Sunday is not a working day for you, wait until the next business day to return the call. Clients won't respect your boundaries if you don't respect them.

    A Living Example

    Many self-employed service providers fear that limiting their availability means that they will lose clients. I have found the opposite to be true.

    Here's my favorite example: A former client of mine is a massage therapist. When we began working together, he was working 7 days a week, taking clients any time of day or night. If a client called and wanted a massage at 6:00 AM, he'd do it. If another client wanted a massage at 10:00 PM that same day, he'd do it! He was so scared of losing a client that he burnt himself out being on c

    Advances in Wire EDM Technology
    With modern wire EDM machines utilizing CNC (the Computer Control, or the brains of the machine if you will) for production, there is a user-interface device, the computer, where the worker will input the required data for design that will eventually guide the wire EDM machine during the passes and cuts in the process of creating the final product. Moreover, like any computer today, software is needed to run the equipment. This is no different in wire EDM. The CNC Controller and the sof
    yed service providers fear that limiting their availability means that they will lose clients. I have found the opposite to be true.

    Here's my favorite example: A former client of mine is a massage therapist. When we began working together, he was working 7 days a week, taking clients any time of day or night. If a client called and wanted a massage at 6:00 AM, he'd do it. If another client wanted a massage at 10:00 PM that same day, he'd do it! He was so scared of losing a client that he burnt himself out being on call all day, every day. To make matters worse, he could barely make ends meet. He simply wasn't getting the number of clients he needed to sustain himself and the business.

    We both knew that he needed to decrease his working days and his operating hours, but it was hard for him to get over his fear of losing clients. Eventually, he did. He cut back to 6 days a week, started attending exercise classes in the mornings, and decreased his evening hours.

    To his surprise (but not to mine), business picked up. Most clients were happy to book an appointment within his new operating hours, and he let go of clients that weren't. His stress level decreased, and he found himself giving better massages, which led to more referrals.

    This former client checked in with me about a week ago, and he was happy to report that business is booming! He has been booked and making great money.

    While this client is not a coach, I have seen this scenario happen over and over again with myself, my colleagues, and my clients who are coaches.

    When you let the boundaries blur between yourself and your business, you will struggle with stress, overwhelm, and anxiety. When you take care of yourself, your business will take care of you.

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