Customer Service - The Little Things Count"It has long been an axiom of mine that the little things are infinitely the most important."
Sir Arthur Conan Doyle (1859-1930), British novelist and author of the Sherlock Holmes seriesThe smallest little things we do i
evaluate correctly the person’s skills.
If the position requires someone who is detail-oriented, then determine if the candidate has this competency either through behavioral interviewing or through some form of assessment.
Failure toYou can possibly teach a turkey to climb a tree – but it is a lot easier to hire a squirrel. Quality staffing means selecting the right people with the right skills for the right jobs and at the right time. A good hire can take the weight of the world off your shoulders. A poor one can eat up your time and energy and weaken an entire team. So, why do so many leaders place so many people in so many wrong places? Here are five key reasons.
Failure to prepare.
When leaders are so busy dealing with multiple issues everyday, they may not have the time to do the front-end homework that is required. Find the time because bad staffing decisions can be costly in terms of your time and your money.
Failure to identify success factors.
You must go beyond the job description. Make a list of the qualities to be successful in the job. It could be two or three or it could be 10. Then go out and find people who have a giftedness to match those qualities.
Failure to evaluate correctly the person’s skills.
If the position requires someone who is detail-oriented, then determine if the candidate has this competency either through behavioral interviewing or through some form of assessment.
Failure to Types of Staffing Services ExplainedStaffing companies help organizations with their manpower requirements. There are primarily three different types of staffing services offered by staffing firms:Temporary Staffing ServiceAs the name suggests,
ff your shoulders. A poor one can eat up your time and energy and weaken an entire team. So, why do so many leaders place so many people in so many wrong places? Here are five key reasons.
Failure to prepare.
When leaders are so busy dealing with multiple issues everyday, they may not have the time to do the front-end homework that is required. Find the time because bad staffing decisions can be costly in terms of your time and your money.
Failure to identify success factors.
You must go beyond the job description. Make a list of the qualities to be successful in the job. It could be two or three or it could be 10. Then go out and find people who have a giftedness to match those qualities.
Failure to evaluate correctly the person’s skills.
If the position requires someone who is detail-oriented, then determine if the candidate has this competency either through behavioral interviewing or through some form of assessment.
Failure to dealing with multiple issues everyday, they may not have the time to do the front-end homework that is required. Find the time because bad staffing decisions can be costly in terms of your time and your money.
Failure to identify success factors.
You must go beyond the job description. Make a list of the qualities to be successful in the job. It could be two or three or it could be 10. Then go out and find people who have a giftedness to match those qualities.
Failure to evaluate correctly the person’s skills.
If the position requires someone who is detail-oriented, then determine if the candidate has this competency either through behavioral interviewing or through some form of assessment.
Failure tors.
You must go beyond the job description. Make a list of the qualities to be successful in the job. It could be two or three or it could be 10. Then go out and find people who have a giftedness to match those qualities.
Failure to evaluate correctly the person’s skills.
If the position requires someone who is detail-oriented, then determine if the candidate has this competency either through behavioral interviewing or through some form of assessment.
Failure to Business Card Boo BoosYour business card can be your most powerful advertising and marketing tool. Get your card into the hands of people who can do business with you and profit is sure to follow.The little card is often taken for granted and n
evaluate correctly the person’s skills.
If the position requires someone who is detail-oriented, then determine if the candidate has this competency either through behavioral interviewing or through some form of assessment.
Failure to do deal with a poor fit.
Something changed. Maybe the job, the organization, or the person changed. Maybe everything changed. Many people end up in the wrong place because they stayed in the right place too long. So the right place can become the wrong place over a matter of time.
Failure to be patient.
Sometimes the person is in the right place, but they have to grow into it - they have to be trained and developed. You know they have the giftedness, they have the ability, they have the passion; but they need time and someone to help them.
Ever wonder what it's like to be a flight attendant? Here's a look at a typical day of work for a real flight attendant at a major airline.
Whenever you hear the words customer service, you think of a person who knows exactly what a customer wants and needs – and knows them even before the customer does. A customer service person has people skills: he or she is patient, but never condescending; and will do everything he or she can do to help a person, but will never be desperate.
Perfection is what everyone is striving to achieve! Well, perhaps the ones still wanting, but not achieving, success. Perfection is a killer in the business world. Perfection is one of the main reasons companies today have declining numbers, high turnover in staff and no growth overall. Perfection is not possible!