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11 Ways to be the Greatest Receptionist Ever
1. Get descriptions of the people coming in for appointments. When you recognize them you can say, “Welcome in Mr. Jackson! Have a seat and Steve will be with you shortly.”

upset about?

This spotlights a manager's hot spots, his points of pain. These are the frustrating tribulations that vex his day. If you can identify who's on the red phone and what th

Measure Your Success with Direct Mail Fundraising Letters with Just Four Numbers
A while back I realized that measuring the effectiveness of direct mail fundraising campaigns is a lot easier than I’d thought.I was confused by all the formulas and ratio

Modern business faces complex problems; management often calls upon highly-specialized consultants to help them address these difficult problems. If you're ever called to help identify these most pressing issues, one of the easiest and quickest ways to start is to talk about the "Red Phone".

You know which phone I'm talking about -- it's the red phone that sits on it's own special corner of the desk. Lights flash when it rings; when you answer it, the person on the other end isn't in a good mood, he's not pleased, he thinks everything is your problem and he wants you to fix it! (And ... he's right! It is your problem and you do need to fix it!)

What I want to know is -- when this phone rings, 1) Who is it on the other end, and 2) what are they upset about?

This spotlights a manager's hot spots, his points of pain. These are the frustrating tribulations that vex his day. If you can identify who's on the red phone and what the

Reflections in the Glass Ceiling
The recent news about one of America's most powerful woman ceo's being removed from office has raised the discussion about gender bias, again. It disappoints me that in 2005, I s

most pressing issues, one of the easiest and quickest ways to start is to talk about the "Red Phone".

What I want to know is -- when this phone rings, 1) Who is it on the other end, and 2) what are they upset about?

This spotlights a manager's hot spots, his points of pain. These are the frustrating tribulations that vex his day. If you can identify who's on the red phone and what th

Data Driven Decisions
Data driven decision-making seems to be a hot topic in healthcare today. Actually, it is a process that manufacturers have used a long time. The Toyota Quality process is built

pecial corner of the desk. Lights flash when it rings; when you answer it, the person on the other end isn't in a good mood, he's not pleased, he thinks everything is your problem and he wants you to fix it! (And ... he's right! It is your problem and you do need to fix it!)

What I want to know is -- when this phone rings, 1) Who is it on the other end, and 2) what are they upset about?

This spotlights a manager's hot spots, his points of pain. These are the frustrating tribulations that vex his day. If you can identify who's on the red phone and what th

How to Respond to Customer Complaints
If you are in business, you will eventually offend a customer, or at least fail to meet the customer's expectations. Now that the damage is done, what is the most effective way t

you to fix it! (And ... he's right! It is your problem and you do need to fix it!)

What I want to know is -- when this phone rings, 1) Who is it on the other end, and 2) what are they upset about?

This spotlights a manager's hot spots, his points of pain. These are the frustrating tribulations that vex his day. If you can identify who's on the red phone and what th

Leadership: A Tale of Two Faces
A commonly asked question for leaders in the corporate world is, “What is wrong with this picture –‘our’ picture?” And at the same time, employees in these organizations wonder

upset about?

This spotlights a manager's hot spots, his points of pain. These are the frustrating tribulations that vex his day. If you can identify who's on the red phone and what they're calling about, you've identified the most pressing problems a manager deals with.

Of course, there likely isn't a real physical "Red Phone" -- but everyone knows what you mean when you talk about it! Find out about these calls -- and you'll cut through all the clutter to identify the areas you should address. Spend your time and direct your efforts to solve these problems -- or even just ease them some -- and you'll have the greatest chance of success.

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Chicago? Here are some helpful tips when visiting this wonderful city. Advice about the airport, what to see and how to get around the city are some of topics discussed in this article.

The old way of attracting new customers just won't work anymore. It's time to change the way you fish!

Have you ever been asked to do something unethical by one of your prospects or clients? Have you ever been pressured by a supervisor, manager or owner at your business to do something unethical? Have you ever observed unethical behavior by a prospect or client? In today's business world, there are daily instances of unethical behavior occurring all around us. What a sad commentary on business and society today.

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