| Suggest You |
Hubs | Hubbers | Topics | Request |
| #1 in Business | Subscribe Email Print |
|
You are here: Home > Business > Marketing > 5-Step Plan for ROI-ifying Your Website |
|
Suggest You - 5-Step Plan for ROI-ifying Your Website
Are Your Customers Keeping Score? You'd Better Believe It! your prospects. Don't translate features into an obvious, generic benefit that every other company offers. Dig deeper. How are you different, and what pain does that solve for your prospect? Deliver the value in addition to the benefit.I had traveled last week and wanted to share one of my experiences with you. I had completed a series of seminars on Business Writing and finished in Oakland, Ca. That happens to be near where my brother lives and I took the opportunity to visit him over the weekend.We went to dinner on Saturday evening at a restaurant that was right down the street from his house. Here is where the story becomes about Customer Service. S 4. Ask not what you can do for your customer. Many companies are so busy explaining what they do that they forget to answer the questions buyers are asking themselves about why they should buy from you in the first place. Don't forget to consider these questions when crafting your message. You're much more likely to convert a prospect into a sale. 5. Test befor But first, a look at the state of your website. What a big website you have, grandmother! Many corporate websites are little more than online brochures featuring product and service descriptions with a few crunchy benefits tossed in for variety. Slick design, not very engaging copy. They read like how a cubicle looks: bland, boring, safe. A tendency to rely on jargon and highly technical language to convince the prospect means most prospects remain unconvinced. Assuming they read that far. Thank God I'm Not Coca Cola! Fortunately, being small has its advantages. Nimbility is one of them. (Yes, you can even make up words.) As a small company, it's relatively painless to make a few quick adjustments if a particular message isn't working. So what's the alternative? What if you can't afford to take risks with edgy, engaging marketing communications? First, consider the consequences of lost opportunities. Not taking a risk may turn out to be the riskiest decision of all. Fortunately, you can change direction relatively quickly to start generating results. Here are 5 small steps to ROI-ify your website: 1. Forget about your company, your product, your service. Tailor your messages to focus on the customer. Your customer. "We" and "I" are dirty words. "You" is a glorious symphony. What does this person care about? What keeps him up at night? What are his fears? Dreams? Favorite ice cream flavor? When prospects see themselves in your messaging, they're irresistibly drawn in. The more tightly you wrap your message around your prospect's concerns, the better your results. 2. "Huh?" and "Duh!" Testing is a highly scientific method whereby each sentence is read aloud. Offending sentences will almost always trigger a sub-optimal response. Example: "With carrier-class availability, dynamic port allocation and intelligent fabric services," (Huh?) "it's the ideal backbone for your enterprise." (Duh!) Solution? Translate all features into a meaningful benefit prospects can identify with. You want "Wow! I get it!" Wow makes them act. 3. Translate features into benefits? Or not. When writing out your service benefits, you need to consider what those benefits actually mean to your prospects. Don't translate features into an obvious, generic benefit that every other company offers. Dig deeper. How are you different, and what pain does that solve for your prospect? Deliver the value in addition to the benefit. 4. Ask not what you can do for your customer. Many companies are so busy explaining what they do that they forget to answer the questions buyers are asking themselves about why they should buy from you in the first place. Don't forget to consider these questions when crafting your message. You're much more likely to convert a prospect into a sale. 5. Test before Thank God I'm Not Coca Cola! Fortunately, being small has its advantages. Nimbility is one of them. (Yes, you can even make up words.) As a small company, it's relatively painless to make a few quick adjustments if a particular message isn't working. So what's the alternative? What if you can't afford to take risks with edgy, engaging marketing communications? First, consider the consequences of lost opportunities. Not taking a risk may turn out to be the riskiest decision of all. Fortunately, you can change direction relatively quickly to start generating results. Here are 5 small steps to ROI-ify your website: 1. Forget about your company, your product, your service. Tailor your messages to focus on the customer. Your customer. "We" and "I" are dirty words. "You" is a glorious symphony. What does this person care about? What keeps him up at night? What are his fears? Dreams? Favorite ice cream flavor? When prospects see themselves in your messaging, they're irresistibly drawn in. The more tightly you wrap your message around your prospect's concerns, the better your results. 2. "Huh?" and "Duh!" Testing is a highly scientific method whereby each sentence is read aloud. Offending sentences will almost always trigger a sub-optimal response. Example: "With carrier-class availability, dynamic port allocation and intelligent fabric services," (Huh?) "it's the ideal backbone for your enterprise." (Duh!) Solution? Translate all features into a meaningful benefit prospects can identify with. You want "Wow! I get it!" Wow makes them act. 3. Translate features into benefits? Or not. When writing out your service benefits, you need to consider what those benefits actually mean to your prospects. Don't translate features into an obvious, generic benefit that every other company offers. Dig deeper. How are you different, and what pain does that solve for your prospect? Deliver the value in addition to the benefit. 4. Ask not what you can do for your customer. Many companies are so busy explaining what they do that they forget to answer the questions buyers are asking themselves about why they should buy from you in the first place. Don't forget to consider these questions when crafting your message. You're much more likely to convert a prospect into a sale. 5. Test befor 1. Forget about your company, your product, your service. Tailor your messages to focus on the customer. Your customer. "We" and "I" are dirty words. "You" is a glorious symphony. What does this person care about? What keeps him up at night? What are his fears? Dreams? Favorite ice cream flavor? When prospects see themselves in your messaging, they're irresistibly drawn in. The more tightly you wrap your message around your prospect's concerns, the better your results. 2. "Huh?" and "Duh!" Testing is a highly scientific method whereby each sentence is read aloud. Offending sentences will almost always trigger a sub-optimal response. Example: "With carrier-class availability, dynamic port allocation and intelligent fabric services," (Huh?) "it's the ideal backbone for your enterprise." (Duh!) Solution? Translate all features into a meaningful benefit prospects can identify with. You want "Wow! I get it!" Wow makes them act. 3. Translate features into benefits? Or not. When writing out your service benefits, you need to consider what those benefits actually mean to your prospects. Don't translate features into an obvious, generic benefit that every other company offers. Dig deeper. How are you different, and what pain does that solve for your prospect? Deliver the value in addition to the benefit. 4. Ask not what you can do for your customer. Many companies are so busy explaining what they do that they forget to answer the questions buyers are asking themselves about why they should buy from you in the first place. Don't forget to consider these questions when crafting your message. You're much more likely to convert a prospect into a sale. 5. Test befor 3. Translate features into benefits? Or not. When writing out your service benefits, you need to consider what those benefits actually mean to your prospects. Don't translate features into an obvious, generic benefit that every other company offers. Dig deeper. How are you different, and what pain does that solve for your prospect? Deliver the value in addition to the benefit. 4. Ask not what you can do for your customer. Many companies are so busy explaining what they do that they forget to answer the questions buyers are asking themselves about why they should buy from you in the first place. Don't forget to consider these questions when crafting your message. You're much more likely to convert a prospect into a sale. 5. Test befor 4. Ask not what you can do for your customer. Many companies are so busy explaining what they do that they forget to answer the questions buyers are asking themselves about why they should buy from you in the first place. Don't forget to consider these questions when crafting your message. You're much more likely to convert a prospect into a sale. 5. Test before rolling out the big guns. If you're already in the midst of a marketing campaign, don't panic. You don't need to employ all of these strategies at once. Successful companies embrace new approaches by testing them first. Marketing, after all, is part art, part science. Testing big changes helps you minimize risks and maximize results.
HTTP = HTML link (for blogs, profiles,phorums):
Related Articles:Branding - Tips for Developing Your Company's Brand Is this A Good Time To Sell Your Body Shop Business?
|