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Suggest You - The 4 Actions of Awesome Hospitality
Man-1: I came here for a good argument! Man-2: Ah, no you didn't, you came here for an argument! Man-1: An argument isn't just contradiction. Man-2: Well, it CAN be! Man-1: No it can't! An argument is a connected series of statements intended to establish a proposition. Man-2: No it isn't! - Monty PythonINTRODUCTIONThis is a subject near and dear to my heart. As a graduate of the College of Communications at Ohio University, I studied interpersonal communications which I found fascinating and has served me well in my business career. Currently, I see very little emphasis on sharpening the speaking skills of students. High Schools typically spend little time in this area, as do the colleges (aside from Communications schools such as OU's). Consequently, we are developing a generation of dysfunctional people in the work place who do not know how to work with other people.Key to speech is the art of persuasion
Pre-note: In this article, teleclass is an example used to illustrate one type of eLearning market. The tips work the same for other eLearning programs, including, but not limited to, teleseminars and ecourses.In the mid-1990s, the teleclass format began and was named, distance learning. During these early years, learning institutions, particularly universities, were chief users of this format. Mainly due to the large equipment investment needed at that time. Now, due to technology changes and cost reduction, people can give and attend ePrograms without leaving their chair or selling their first child. No parking challenges, auto expenses, or travel time required. Another benefit to learning by phone is that your listening skills will reach new heights quickly.In 2003, technology allowed a single conference line to expand from 30 to 150 participants per line. Affordable conference lines were previously only available in certain states, Florida a
AWESOME ACTION #1: Go Beyond the Door
My friend, Pastor Bob Farr of the St. Peters Church of the Shepherd, told me about a man he encountered after the worship service one Sunday. Bob went into the lobby to say goodbye to some of his members. He noticed a man standing along by the coffee kiosk, so he approached him. He introduced himself and thanked him for coming.
In a reserved tone the guest said, "You know Pastor, I've been coming to this church for the past 9 weeks. I know I'm shy and all, but not one time
1. It is vital to your business successTaking good care of your clients will ensure the success of your business. Taking your eye off the client care ball on the other hand is a sure-fire route to business failure. Your clients are literally the life-blood of your business and if you don’t take good care of them they will go else where before you know it.2. It’s easier than you thinkGood client care doesn’t have to cost you any money at all. It’s about going the extra mile and treating your clients how you’d like to be treated as a client. We’ve all experienced bad client service – it’s unfortunately all too common nowadays. How infuriating is it when you can’t get a complaint resolved? Or when you’re spoken to rudely on the phone?Good client care is about making sure you do the basics well.Ensure that every single interaction your client have with you is pleasant, successful and enriches their lives. The more they
AWESOME ACTION #1: Go Beyond the Door
My friend, Pastor Bob Farr of the St. Peters Church of the Shepherd, told me about a man he encountered after the worship service one Sunday. Bob went into the lobby to say goodbye to some of his members. He noticed a man standing along by the coffee kiosk, so he approached him. He introduced himself and thanked him for coming.
In a reserved tone the guest said, "You know Pastor, I've been coming to this church for the past 9 weeks. I know I'm shy and all, but not one tim
Many critics and critical thinkers think that Franchising the World cannot work, but it already kind of is. Oh, these critics have all sorts of silly notions as to why it will not work such as; it is too complicated. Or franchising Nations and Nation States is too complicated. They say it is much more complicated than franchising a Burger Joint and leave all the hard work to us?Sure leave it to them and the United Nations huh? What on Earth are they talking about? These same critics cannot hit anything but a slow ball and they cannot exactly hit it out of the park. I mean would you look at the Middle East issues, Africa AIDS issues, Communism on the rise in South America and gigantic emerging nations of China and India and all those disruptive issues to World Civilization, trade, interdependent economics and such?Still the critics think they know best and that Franchising the World will Never work they say. Yet we have already franchised nations; Look at the EU Model? S
In a reserved tone the guest said, "You know Pastor, I've been coming to this church for the past 9 weeks. I know I'm shy and all, but not one tim
According to the Bureau of Labor Statistics 95% of the 7.1 million U.S. employers reported at least one act of some type of workplace violence in 2006. These acts may include anything from assault, armed robbery to even homicide. With the recent bloodbath at Virginia Tech, where two professors died, and another homicide at Delphi in Michigan many managers and business owners wonder what they can do to reduce the chance of violence in their workplace.The reasons why a business owner or manager may desire to change their business strategy to protect their employees is many. These reasons range from the obvious to such as protecting human life to the not so obvious such as protecting your business assets. One fatal death that could have been prevented by an employer could bankrupt your company. Prevention is the biggest deterrent.1.) Take as much cash out of the process as possible: Robbery is one type of workplace violence. By regularly removing cash and depositing it in
In a reserved tone the guest said, "You know Pastor, I've been coming to this church for the past 9 weeks. I know I'm shy and all, but not one tim
Ironing the garments is considered a myth today. Our time-starved people want to spend minimum after cloth-care. Ironing the garments has lost the heat after the developments in wrinkle-resistant fabric finishes. Wrinkle-free finishes have hit the market of casual men's trousers in just five years.The Wrinkle free quality of garment has been labeled various terms like Wrinkle-resistant, wrinkle free, durable press and permanent press. The industry also uses these terms for several finishing agents that have been appended to fabrics to avoid or reduce the amount of wrinkles.Today's drive of wrinkle-resistant informal wear is not just a reprocessing of the dry, brittle durable press in wash and wear finishes of yesterday. The most modern wrinkle-resistant fabrics are newly devised products that were born of modern technology.These wrinkle-resistant finishes were favored in the early 90's when they were inserted into men's all-cotton trousers. The finishes have give
"Really?" Bob asked, "You know, our staff works very hard to be hospitable and friendly to everyone – especially new members. I’m surprised nobody has approached you!"
"Well," he continued, "I am usually greeted at the door when I walk in, but that's it. Once I get through the lobby and into the service, I feel invisible. Anyway, this morning I told myself: today is the 10th and final time. It's my last chance. And if nobody says anything, I'm outta here. But, thanks to your hospitality be
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