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Suggest You - Outsourcing’s Next Phase has Begun
Referrals are an extension of Networking. If people like you and like the sound of your product or service, then there's a good chance they'll tell other people about you.If they already use your product or service and are totally satisfied, then there's also a good chance that they'll recommend you to others.However, that won't always happen - people won't necessarily go around singing your praises to other people, unless someone asks them about you.You can, however, take various actions to improve your chances of getting referrals:*Ask people - Ask your existing customers if there's anyone else they know who could use your product or service.*Ask if
As Asia Pacific VP for global B2B services provider GXS, Victor Lee oversees the professional & customer services operations in the region. His company made the de
Are you sitting there staring at a white page on the computer wondering what to put on it? What can you write that will attract signatures to your FREE Ezine Subscription like flies to honey? Keep reading, I have solutions in five easy steps that will keep your squeeze page signing for a long time to come.1. Cut the crap.Before you even get started, realize that all the jargon and whoopla in the world isn’t going to get a signature if your reader doesn’t believe a word you’re saying. Cut the crap, get to the topic, and tell them what you’re actually going to do. If you lack innovative language, that’s a good thing, just say it like it is.2. Say it out loud.Write like
Even major business publications have picked up on the evolving situation. Both Forbes (India: Good Help is Hard to Find) and BusinessWeek (India’s IT Challenge) recently published feature articles that directly address the growing problems in India and the viability of the next step destination countries.
Looking at current events in Philippines, we can get a better idea what is going on. Sykes, a large US-based contact center and IT support organization, has operations in both India and Philippines. The company said it would shift much of its Indian capacity to Philippines where it already has 7000 employees. "We moved calls to other facilities in Asia to get a higher rate of return," was the official statement from Dan Hernandez, Sykes's vice-president for global strategies. But knowledgeable observers in the region say that the rate of return differential must be large for a company of Sykes’ size and prominence to forgo India after already putting capacity in place.
Ambergris Solutions is another large contact center organization with operations in Philippines. The company just received a $43.5M investment through Telus International, a Canadian-based global IT Solutions provider. Jim Evans, who played the key local role in coordinating the deal, says his company wanted a “strategic investment” in the outsourcing industry in Asia and Philippines offered the best long-term opportunity given all the options including India.
As Asia Pacific VP for global B2B services provider GXS, Victor Lee oversees the professional & customer services operations in the region. His company made the dec
How can you be sure that the chiropractor, plastic surgeon, psychologist, or attorney that you’ve selected is professionally competent, that he or she is likely to handle your case with skill and due care?The short answer is you can’t.In his book, THE TAO OF NEGOTIATION, author Joel Edelman, a mediation specialist and law professor, says 90% or more of the professionals he has encountered he’d consider so inept that he would not personally use their services.People who seem to have some of the best credentials staring down from their high-rent walls may have once been super at what they do, but if they’ve grown lazy, or they’re distracted by personal problems such as drug o
Looking at current events in Philippines, we can get a better idea what is going on. Sykes, a large US-based contact center and IT support organization, has operations in both India and Philippines. The company said it would shift much of its Indian capacity to Philippines where it already has 7000 employees. "We moved calls to other facilities in Asia to get a higher rate of return," was the official statement from Dan Hernandez, Sykes's vice-president for global strategies. But knowledgeable observers in the region say that the rate of return differential must be large for a company of Sykes’ size and prominence to forgo India after already putting capacity in place.
Ambergris Solutions is another large contact center organization with operations in Philippines. The company just received a $43.5M investment through Telus International, a Canadian-based global IT Solutions provider. Jim Evans, who played the key local role in coordinating the deal, says his company wanted a “strategic investment” in the outsourcing industry in Asia and Philippines offered the best long-term opportunity given all the options including India.
As Asia Pacific VP for global B2B services provider GXS, Victor Lee oversees the professional & customer services operations in the region. His company made the de
In some cases, opportunities for a home-based business in the medical billing field can be a scam. There are many ads appearing on the internet, in addition to ads in the classified sections of newspapers that lure people into the idea they will make good money working at home, filing claims for doctors.Beware of these ads until you have thoroughly checked them out. The Federal Trade Commission (FTC) has warned against these advertised business opportunities and has also brought charges against these scammers for misrepresenting not only the possible earnings, but also, not informing the person of the investment required to start this home business.Claims of $20,000 to $45,000 a
Ambergris Solutions is another large contact center organization with operations in Philippines. The company just received a $43.5M investment through Telus International, a Canadian-based global IT Solutions provider. Jim Evans, who played the key local role in coordinating the deal, says his company wanted a “strategic investment” in the outsourcing industry in Asia and Philippines offered the best long-term opportunity given all the options including India.
As Asia Pacific VP for global B2B services provider GXS, Victor Lee oversees the professional & customer services operations in the region. His company made the de
If you have or are considering investing in trade show marketing, you need to ask yourself these important questions.The questions, guidance and resources that follow are guaranteed to save you $1,000.00's in wasted travel marketing and precious promotional time.1. Have you spent more then $3,000 in trade show marketing & exhibiting?2. Were your new prospects and sales results less then you expected?3. Did you leave the show tired and exhausted?4. Did you arrive at the trade show just in time to set up?5. Were you under-staffed in your booth?6. You have exhibited less than 5 times?7. Are you questioning whether you will ever exhibit
Ambergris Solutions is another large contact center organization with operations in Philippines. The company just received a $43.5M investment through Telus International, a Canadian-based global IT Solutions provider. Jim Evans, who played the key local role in coordinating the deal, says his company wanted a “strategic investment” in the outsourcing industry in Asia and Philippines offered the best long-term opportunity given all the options including India.
As Asia Pacific VP for global B2B services provider GXS, Victor Lee oversees the professional & customer services operations in the region. His company made the de
If you’re like most people, you’ve never written a press release to call attention to a success you’ve had.And rightly so.But some of you should be sending out press releases or encouraging your company to promote things that you and your group are doing because they are significant.And most of you can be doing the next best thing to a press release:The periodic noteAn old friend of mine would mail a note to all of her friends bring them up-to-date on the things that were going on in her life, her professional successes, accomplishments and, occasionally, the frustrations. It allowed her to stay in contact with lot of people who would offer her advice, suggest
As Asia Pacific VP for global B2B services provider GXS, Victor Lee oversees the professional & customer services operations in the region. His company made the decision to direct functions with a strong customer component to Philippines because of better economics and results there. His company's analysis also indicated that costs were increasing disproportionately in India unlike Philippines. As well, Victor feels that "having product development in India and professional & customer services in Philippines reduces risks."
More outspoken than most, Rick McGonegal is clear that India will not be part of his company’s plans for the foreseeable future. He is the Managing Director of RCG Information Technology, another good-sized IT solutions provider. The company already has a strong offshore presence in Philippines and has assessed the Asia Pacific region for future expansion. India, he feels, is already too crowded with numerous companies all scrambling to hire from each other. The result is destructively high staff turnover rates, mounting salary costs and poorer English communications skills compared to that which is available in Philippines. He also cited overstretched infrastructure in India as a further reason RCG would not consider this destination at present. According to Rick, his company has its “radar set on Vietnam and China” should their current best option of Philippines give way.
Others that appear to be moving work to Philippines include: Hewitt, which has just started hiring staff for its newly commissioned BPO facility, and HSBC, the global banking organization, which got their BPO underway a few months ago. I am currently meeting with numerous early stage entrants to Philippines – more than at anytime dur
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