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Suggest You - Checklists for Africa
Whosoever said that your professional career starts only after you graduate from college or is only partly right. If you don’t include career planning as the fundamental stepping stone for your future, you will be doing yourself a disservice. Yes, your career can wait until you are out of college but planning
[ ] Staff Training Systems and continual recruitment policies. The Call centre business has a high turnover of staff. Unless they are being paid well and the business has a great environment.
[ ] A NO-SLANG policy. Meaning Yups are Yes, ta is thanks or thank you.
[ ] Clear slow English is spoken. This is KEY to
You might be asking, what’s the importance of press releases? After all, you advertise your business and spend good money to get the word out about the invaluable services you are providing your customers. You might be thinking that you have no need for press releases or the media; you’re not in the business of
Well its just a kiwi term for making sure you have EVERYTHING COVERED!!!
In selecting an Answer Service you should check the following points:
[ ] At least 7 Testimonials that you can ring and speak to
[ ] Protocols include, Addresses, phone numbers, contact messages, who to call and when and where, transferring details, special instructions, no call numbers, how to handle clients, how to handle new business, clear job descriptions, times available,
[ ] Various contact methods Email, SMS, Text message, Fax, Phone Tfr for messages
[ ] Message Delivery timings and batching routines
[ ] Call in procedures for staff are defined
[ ] Phone Systems can handle concurrent callers (up-to 6 at a minimum. This means operators can process incoming calls and still handle new calls
[ ] Defined standards for ring numbers
[ ] Audit trails for capturing every caller and message sent.
[ ] Quality assurance program that clearly outlines the error message rates. Over 97% is optimum. If someone says they are 100% then be very skeptical of them. They should report different types of errors (ie wrong number given, name given was recorded incorrectly, urgency was assessed incorrectly etc)
[ ] Staff Training Systems and continual recruitment policies. The Call centre business has a high turnover of staff. Unless they are being paid well and the business has a great environment.
[ ] A NO-SLANG policy. Meaning Yups are Yes, ta is thanks or thank you.
[ ] Clear slow English is spoken. This is KEY to e
Complaints are a part of doing business. No matter how superior a company is with service to their customer, there are always some customers that are just not satisfied, or situations arise with their service that cause customer dissatisfaction. Most large companies realize that complaints are a part of their
[ ] Various contact methods Email, SMS, Text message, Fax, Phone Tfr for messages
[ ] Message Delivery timings and batching routines
[ ] Call in procedures for staff are defined
[ ] Phone Systems can handle concurrent callers (up-to 6 at a minimum. This means operators can process incoming calls and still handle new calls
[ ] Defined standards for ring numbers
[ ] Audit trails for capturing every caller and message sent.
[ ] Quality assurance program that clearly outlines the error message rates. Over 97% is optimum. If someone says they are 100% then be very skeptical of them. They should report different types of errors (ie wrong number given, name given was recorded incorrectly, urgency was assessed incorrectly etc)
[ ] Staff Training Systems and continual recruitment policies. The Call centre business has a high turnover of staff. Unless they are being paid well and the business has a great environment.
[ ] A NO-SLANG policy. Meaning Yups are Yes, ta is thanks or thank you.
[ ] Clear slow English is spoken. This is KEY to
Have you noticed that speakers at conferences and events are considered as the “go to” expert in their field just because they are positioned as a speaker?Speaking and presenting are great ways of extending your reach and promoting your expertise so that you attract more clients.Here are 7 tips to
[ ] Call in procedures for staff are defined
[ ] Phone Systems can handle concurrent callers (up-to 6 at a minimum. This means operators can process incoming calls and still handle new calls
[ ] Defined standards for ring numbers
[ ] Audit trails for capturing every caller and message sent.
[ ] Quality assurance program that clearly outlines the error message rates. Over 97% is optimum. If someone says they are 100% then be very skeptical of them. They should report different types of errors (ie wrong number given, name given was recorded incorrectly, urgency was assessed incorrectly etc)
[ ] Staff Training Systems and continual recruitment policies. The Call centre business has a high turnover of staff. Unless they are being paid well and the business has a great environment.
[ ] A NO-SLANG policy. Meaning Yups are Yes, ta is thanks or thank you.
[ ] Clear slow English is spoken. This is KEY to
Within the corporate world we now see three different generation cultures working side-by-side. Progressive mangers are expected to understand these differences and make peace with the different mindsets and traits that come along each age group. In order to retain top talent and build solid working teams rewar
[ ] Quality assurance program that clearly outlines the error message rates. Over 97% is optimum. If someone says they are 100% then be very skeptical of them. They should report different types of errors (ie wrong number given, name given was recorded incorrectly, urgency was assessed incorrectly etc)
[ ] Staff Training Systems and continual recruitment policies. The Call centre business has a high turnover of staff. Unless they are being paid well and the business has a great environment.
[ ] A NO-SLANG policy. Meaning Yups are Yes, ta is thanks or thank you.
[ ] Clear slow English is spoken. This is KEY to
Many Westerners who come over to oriental societies have to immediate grapple with one reality - the strong culture and presence of gifts-giving and even bribery that takes place in our societies. It can range from the blatant (Indonesia or Vietnam) to the indirect (China or Philippines) to the “legalised and r
[ ] Staff Training Systems and continual recruitment policies. The Call centre business has a high turnover of staff. Unless they are being paid well and the business has a great environment.
[ ] A NO-SLANG policy. Meaning Yups are Yes, ta is thanks or thank you.
[ ] Clear slow English is spoken. This is KEY to effective phone communications as the phone will speed up a persons voice and degrade the quality. Great enunciation is vital to your business.
[ ] Answer calls within ? rings
[ ] Always have a big smile
[ ] Ensure the client has our full attention. Remove distractions
[ ] Listen, Listen, Talk
[ ] Ask the question, question the answer
[ ] Meet and exceed the client requirements
[ ] Add to the experience by giving good advice
[ ] Thank them for their business
[ ] Thank them again
[ ] Professional Image from top to bottom of the company
[ ] Complaint procedures - Thank them for these learning experiences
[ ] Reason for repeat business
Customers are not an interruption to our day - without them we are nothing!
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