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Suggest You - How Managers Hurt Their PR Results
Considering or currently running a DRTV advertising campaign? Here’s why you should read this paper.Direct response television (DRTV) advertising can be very effective at driving profitable sales. However the high cost of creating and modifying the ads and the lead times associated with DRTV leave room for another more nimble medium to serve a significant purpose. Radio fills that void extremely well, and done right it can significantly enhance the profitability of any DRTV effort.DRTV is the bread and butter of any huge success. Why? Because you can make the most money the fastest via TV. It’s also the most expensive and risky channel – so one has to consider the risk/reward tradeoff. As you’ll learn, radio plays the role of “risk minimizer” – that’s why including radio in your marketing efforts is such a smart business move.We routinely wo
The most damaging distortions you discovered during your key audience perception monitoring will respond to the right kind of PR goal by calling for straightening out that dangerous misconception, or correcting that gross inaccuracy, or stopping that potentially fatal rumor as quickly as possible..
Big challenge here is selecting the right strategy. Namely, a strategy that tells you how to move forward. Please remember that there are just three strategic options available to you when it comes to handling a percep
Although, most of your traffic will still come from search engines and various online promotions, a little effort using traditional media might also bring a large number of visitors to your website.Reasons, why you should take offline promotion of your website seriously include:Internet is increasingly becoming a part of our daily life. However, still a big segment of the society – especially, the elderly – don’t spend that much of time online. Traditional media is a good method of getting their attention.If a person sees your printed advertisement with your URL in a year-old magazine and gets interested in what you have to offer, he will still be able to check out your website. Research shows that at least four people browse through a printed magazine in its life time.With planned media promotion, you can tap into part
We’re talking about those important outside audiences whose behaviors most affect their departments, groups, divisions or subsidiaries.
Obviously, some of the less sensitive among those managers just don’t get it – the fact that the right public relations alters individual perceptions leading to changed behaviors among key external audience members and, thus, the achievement of managerial objectives.
When they compound that oversight by not persuading those awfully important outside folks to their way of thinking, then moving them to take actions that allow their units to succeed, bingo!, they badly hurt their PR results.
Needn’t be the case. Take a moment and savor this approach: people act on their own perception of the facts before them, which leads to predictable behaviors about which something can be done. When we create, change or reinforce that opinion by reaching, persuading and moving-to-desired-action the very people whose behaviors affect the organization the most, the public relations mission is usually accomplished.
Look at what could come their way: fresh proposals for strategic alliances and joint ventures; community leaders beginning to seek you out; rising membership applications; welcome bounces in show room visits; prospects starting to do business with you; customers making repeat purchases; and new approaches by capital givers and specifying sources not to mention politicians and legislators viewing you as a key member of the business, non-profit or association communities.
A few questions as to how this work might be assigned. To an outside PR agency team? To folks assigned to your operation? To your own public relations people? Just realize that regardless of where they come from, they need to be committed to you and your PR plan beginning with key audience perception monitoring.
You should meet with your public relations team in order to be certain that those assigned to you are clear on why it’s vital to know precisely how your most important outside audiences perceive your operations, products or services. They must accept the reality that perceptions almost always lead to behaviors that can help or hurt your operation.
Discuss your PR operating plan with them, especially how you will monitor and gather perceptions by questioning members of your most important outside audiences. For instance, how much do you know about our chief executive? Have you had prior contact with us and were you pleased with the interchange? How much do you know about our services or products and employees? Have you experienced problems with our people or procedures?
Have no hesitation (other than budget) in using professional survey firms in the perception monitoring phases of your program. But remember that your PR people are also in the perception and behavior business and can go after the same objective: identify untruths, false assumptions, unfounded rumors, inaccuracies, misconceptions and any other negative perception that might translate into hurtful behaviors.
The most damaging distortions you discovered during your key audience perception monitoring will respond to the right kind of PR goal by calling for straightening out that dangerous misconception, or correcting that gross inaccuracy, or stopping that potentially fatal rumor as quickly as possible..
Big challenge here is selecting the right strategy. Namely, a strategy that tells you how to move forward. Please remember that there are just three strategic options available to you when it comes to handling a percept
Jim thought he was organized. Everything was color coded, and there was a file for every project he work working on – each with sub files, research files – all neatly stored in state-of-the-art filing cabinets. So why can’t Jim find anything?One of the biggest frustration of being called “an organizing consultant” is that people assume you are always orderly (some would call it a “neatfreak!) Creative people often assume that “being organized” would cramp their style. Nothing could be further from the truth – at least in my case! Let me illustrate.Recently I came home from a shopping trip with several bags of groceries which I dumped on the counter. In the midst of unpacking them I decided to bake the cake I was planning for dinner. In the middle of mixing the cake, I realized there was more fresh coconut than I needed for the cake, so I decided to
Needn’t be the case. Take a moment and savor this approach: people act on their own perception of the facts before them, which leads to predictable behaviors about which something can be done. When we create, change or reinforce that opinion by reaching, persuading and moving-to-desired-action the very people whose behaviors affect the organization the most, the public relations mission is usually accomplished.
Look at what could come their way: fresh proposals for strategic alliances and joint ventures; community leaders beginning to seek you out; rising membership applications; welcome bounces in show room visits; prospects starting to do business with you; customers making repeat purchases; and new approaches by capital givers and specifying sources not to mention politicians and legislators viewing you as a key member of the business, non-profit or association communities.
A few questions as to how this work might be assigned. To an outside PR agency team? To folks assigned to your operation? To your own public relations people? Just realize that regardless of where they come from, they need to be committed to you and your PR plan beginning with key audience perception monitoring.
You should meet with your public relations team in order to be certain that those assigned to you are clear on why it’s vital to know precisely how your most important outside audiences perceive your operations, products or services. They must accept the reality that perceptions almost always lead to behaviors that can help or hurt your operation.
Discuss your PR operating plan with them, especially how you will monitor and gather perceptions by questioning members of your most important outside audiences. For instance, how much do you know about our chief executive? Have you had prior contact with us and were you pleased with the interchange? How much do you know about our services or products and employees? Have you experienced problems with our people or procedures?
Have no hesitation (other than budget) in using professional survey firms in the perception monitoring phases of your program. But remember that your PR people are also in the perception and behavior business and can go after the same objective: identify untruths, false assumptions, unfounded rumors, inaccuracies, misconceptions and any other negative perception that might translate into hurtful behaviors.
The most damaging distortions you discovered during your key audience perception monitoring will respond to the right kind of PR goal by calling for straightening out that dangerous misconception, or correcting that gross inaccuracy, or stopping that potentially fatal rumor as quickly as possible..
Big challenge here is selecting the right strategy. Namely, a strategy that tells you how to move forward. Please remember that there are just three strategic options available to you when it comes to handling a percep
As a business owner you have all kinds of ideas about what products and services you want to offer to your clients. If you’re like me, you probably think about it a lot.The question is, do your clients really want what you are offering? Are you meeting their needs and helping them with the issues that are most important to them?Imagine being able to see inside of your client’s brains and know what they are thinking. It is actually possible and you don’t have to be a mind reader. The way to find out is to ask!Yes, the ultimate marketing source is each of your clients. They know better than anyone what they want and need. It seems obvious yet many business owners don’t ask their clients specific questions about how they can best serve them. To get you started, here are some examples.You can ask your clients questions about:ip applications; welcome bounces in show room visits; prospects starting to do business with you; customers making repeat purchases; and new approaches by capital givers and specifying sources not to mention politicians and legislators viewing you as a key member of the business, non-profit or association communities.
A few questions as to how this work might be assigned. To an outside PR agency team? To folks assigned to your operation? To your own public relations people? Just realize that regardless of where they come from, they need to be committed to you and your PR plan beginning with key audience perception monitoring.
You should meet with your public relations team in order to be certain that those assigned to you are clear on why it’s vital to know precisely how your most important outside audiences perceive your operations, products or services. They must accept the reality that perceptions almost always lead to behaviors that can help or hurt your operation.
Discuss your PR operating plan with them, especially how you will monitor and gather perceptions by questioning members of your most important outside audiences. For instance, how much do you know about our chief executive? Have you had prior contact with us and were you pleased with the interchange? How much do you know about our services or products and employees? Have you experienced problems with our people or procedures?
Have no hesitation (other than budget) in using professional survey firms in the perception monitoring phases of your program. But remember that your PR people are also in the perception and behavior business and can go after the same objective: identify untruths, false assumptions, unfounded rumors, inaccuracies, misconceptions and any other negative perception that might translate into hurtful behaviors.
The most damaging distortions you discovered during your key audience perception monitoring will respond to the right kind of PR goal by calling for straightening out that dangerous misconception, or correcting that gross inaccuracy, or stopping that potentially fatal rumor as quickly as possible..
Big challenge here is selecting the right strategy. Namely, a strategy that tells you how to move forward. Please remember that there are just three strategic options available to you when it comes to handling a percep
The old and standard business administration concepts included in any current MBA program are very important, but today the companies are very different.This new situation strong demands a new MBA program including the General Control Theory, the control engineering, the new business technologies, the Management by Exception concept automated by computer systems, the Feedback Control System and several other subjects like Internet Marketing & Sales.As we know the CIO is the abbreviation of "Chief Information Officer" and is a new professional, usually between the CEO and the other Directors including the IT Director. He don't replace the IT Director, with the exception in small companies.A CIO Chief Information Officer has entrepreneurial experience and at the same time technical experience in Information Technologies. The entrepreneur usually has
Discuss your PR operating plan with them, especially how you will monitor and gather perceptions by questioning members of your most important outside audiences. For instance, how much do you know about our chief executive? Have you had prior contact with us and were you pleased with the interchange? How much do you know about our services or products and employees? Have you experienced problems with our people or procedures?
Have no hesitation (other than budget) in using professional survey firms in the perception monitoring phases of your program. But remember that your PR people are also in the perception and behavior business and can go after the same objective: identify untruths, false assumptions, unfounded rumors, inaccuracies, misconceptions and any other negative perception that might translate into hurtful behaviors.
The most damaging distortions you discovered during your key audience perception monitoring will respond to the right kind of PR goal by calling for straightening out that dangerous misconception, or correcting that gross inaccuracy, or stopping that potentially fatal rumor as quickly as possible..
Big challenge here is selecting the right strategy. Namely, a strategy that tells you how to move forward. Please remember that there are just three strategic options available to you when it comes to handling a percep
Business ethics maintained as a high standard in your business 100% of the time should not be an option, it should be your rule, a rule never to be broken!Seems simple enough right? Then do it! Always!OK, here is the thing; those of us that choose to operate with business ethics 100% of the time, never have too much to worry about. If you are treating others the way you wish to be treated in business, then more times than not, you will be dealing with people that share the same principals.This is as easy as remembering the truth; you always remember the truth, it is hard to remember a lie unless you are well practiced at it. So if this is you, please do not call me! I was taught long ago that if you want to know the secret to building a long term and strong business, it has to be done with ethics.So I would like to share with you 5 P
The most damaging distortions you discovered during your key audience perception monitoring will respond to the right kind of PR goal by calling for straightening out that dangerous misconception, or correcting that gross inaccuracy, or stopping that potentially fatal rumor as quickly as possible..
Big challenge here is selecting the right strategy. Namely, a strategy that tells you how to move forward. Please remember that there are just three strategic options available to you when it comes to handling a perception and opinion challenge. Change existing perception, create perception where there may be none, or reinforce it. Since the wrong strategy pick will taste like sea salt on your rice pudding, be certain the new strategy fits comfortably with your new public relations goal. You don’t want to select “change” when the facts dictate a “reinforce” strategy.
It’s inevitable and unavoidable -- someone on your PR staff will have to write a strong message and aim it at members of your target audience. Because crafting action-forcing language to persuade an audience to your way of thinking really is hard work, you need your best, first-string writer to put together some very special, corrective language. Words that are not only compelling, persuasive and believable, but clear and factual if they are to correct something and shift perception/opinion towards your point of view leading to the behaviors you are targeting.
Less taxing, and occasionally fun, is the selection of the communications tactics most likely to carry your message to the attention of your target audience. Do this after you run the draft by your PR people for impact and persuasiveness. There are dozens of tactics available to you. From speeches, facility tours, emails and brochures to consumer briefings, media interviews, newsletters, personal meetings and many others. But be sure that the tactics you pick are known to reach folks just like your audience members.
As we all know, the method by which we communicate a message, if tainted in any way, can affect its believability and credibility. So, if unsure, you may wish to limit its initial scope by unveiling it before smaller meetings and presentations rather than through higher-profile news releases.
Suggestions that progress reports might be a nice touch, should be viewed as an early warning that a second perception monitoring session with members of your external audience, be undertaken. Many of the same questions used in the first benchmark session can be used again. But this time, you will be watching carefully for signs that the problem perception is being altered in your direction.
If you suspect the program is lagging, accelerate matters with more communications tactics, then increase their frequencies.
Thus, instead of hurting your PR results, you will indeed increase the chances of program success. And once you as a manager digest the underlying premise of managerial public relations, as outlined above, you’ll understand how the right PR really CAN alter individual perception and lead to those changed behaviors you need.
Please feel free to publish this article and resource box in your ezine, newsletter, offline publication or website. A copy would be appreciated at bobkelly@TNI.net. Word count is 1135 including guidelines and resource box. Robert A. Kelly © 2005.
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