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Suggest You - The Ten Dumbest Things Salespeople Do
Being a speaker and consultant in our industry makes each trip to a restaurant a miniresearch project. It’s enlightening watching managers do their thing and then see the employees, unbeknownst to the manager, taking their cues from their leader.My local full-service chain’s manager walks around always looking busy, yet never interacting with any guests other than a cursory thanks on the way out. He fails to see the empty tea glasses, dirty tables, or check waiting to be paid. In most quick-serves I frequent, the manager is likely “processing” people at the register (Next! Anything else? Next!) or working in the kitchen.There’s an old saying, “Always imitate the behavior of winners,” and I’d like to highlight three winners I’ve run into in my local area. They stand out and succeed for two reasons: (1) the competition isn’t that great, and (2) they flat out run great restaurants.Chick-Fil-A, Founder’s Square, Flower Mound, Texas. Jason Driscoll’s philosophy? Do everything they can to get the customer to return. As with most CFAs, “My pleasure” is a common response to the customer instead of “No problem.” How about driving a mistaken order to the customer? That’s a difference-maker! Keep
Did you know that the golfer Tiger Woods spends a million dollars a year on his Swing Coach? A million dollars working on his swing, eve
Very simple: Be a source of integrity. Don't be phony, people will know and not come to visit your site again. Even worse, they will post a bad review somewhere on the web and others will not even come to see for themselves. If you don't know about something, don't pretend that you do. Respect your customers, or prospective customers, and offer them something of value. Give good information that will draw your customers' attention and this will help to build trust. It also gives them a reason to stay or come back again for more. Follow-up with your customers, but don't be a pest. Basically, don't spam, don't steal, and don't lie.Just as in an offline business, there are ethics and standards that should be followed. If you are starting an online business, you've probably spent some time online already and can see that there are hundreds of thousands of businesses trying to sell their products and information and services to you. Study how they do it. Spend some time visiting the websites of your competitors, much like you would when preparing a business plan for an offline business. Look for and evaluate the following characteristics to determine the integrity of the business as a whole:What are t
1. They don’t become students of their craft.
They begin strong selling careers, and they really get into it – but then they go to sleep at the switch and forget to do things like read industry publications or new books by sales masters. They don’t go to sales seminars. They don’t listen to audios or view videos on sales-related topics. In short, they don’t constantly re-invigorate themselves.
Did you know that the golfer Tiger Woods spends a million dollars a year on his Swing Coach? A million dollars working on his swing, ever
Women are taking control of their financial destinies and careers by starting and running their own business. Women owned business opportunities are often of the work-at-home type due to several reasons.When you work from home, there is usually little start-up costs involved in getting your business going. You already have a living accommodation that can double as your office, so you save from paying office rental.There's the freedom to set your own work schedule. No more having a boss telling you what, when and how to do your work. You don't need to travel in bad weather or being stucked in a traffic jam.You don't have to pay childcare costs or travel expenses such as gas and automobile maintenance. Many women in business are deciding to work from home so that they can spend more time with their children and family.Potential SetbacksDue to the fact that you have the flexibility to set your own schedule, it can be very tempting not follow it at times. You may become distracted and lose track of time. This will put you behind in your work and set the stage for stress and aggravation. Other distractions, such as the television, radio or telephone can interfere with your ability to main
1. They don’t become students of their craft.
They begin strong selling careers, and they really get into it – but then they go to sleep at the switch and forget to do things like read industry publications or new books by sales masters. They don’t go to sales seminars. They don’t listen to audios or view videos on sales-related topics. In short, they don’t constantly re-invigorate themselves.
Did you know that the golfer Tiger Woods spends a million dollars a year on his Swing Coach? A million dollars working on his swing, eve
As a professional grant writer and consultant, I am often amazed at how few nonprofit organizations actually have a fund development plan beyond a vague idea of applying for a few grants and sending out an annual appeal letter.Recognizing that lack of planning, I am not amazed at how often these same organizations have rounds of emergency budget cuts when they realize that they have no assured streams of income.Very typical is the agency that has received a large grant to run their programs for one year. Then, in the tenth month of the grant period, comes the realization that they have no idea how they will fund the next year's programs. With less than two months of money left in the bank they go into emergency fundraising mode.Their first impulse is to start applying for another large grant. But at most foundations, the process - from letter of inquiry to proposal to acceptance - typically takes at least three months, and often six to eight months.Their next idea is to turn to their individual donors with a panicked letter that essentially says, "Send us money now or we might go out of business." That, of course, is the least effective fundraising letter you can write. Donors want to inves
They begin strong selling careers, and they really get into it – but then they go to sleep at the switch and forget to do things like read industry publications or new books by sales masters. They don’t go to sales seminars. They don’t listen to audios or view videos on sales-related topics. In short, they don’t constantly re-invigorate themselves.
Did you know that the golfer Tiger Woods spends a million dollars a year on his Swing Coach? A million dollars working on his swing, eve
There are a lot of credit card choices out there, whether for business or personal use. Choosing a business credit card is an important decision because there are many factors and features to consider. You may not just want to take the credit card that your bank offers you when you open a business checking or savings account. These cards often don’t have the benefits that other cards do. For instance, many cards will offer businesses significant rewards programs. Some of these are even better than the rewards offered on personal cards. Considering everything you use a business credit card for, a rewards card may offer significant savings to you.There are also cash back programs for businesses. When you are just beginning your business, a cash back program may offer you that bit of extra cash to help with your day to day expenses.Here is a list of some of the criteria you should consider when choosing the right card for your business.Look for a low annual fee or no annual fee cardWhat is the ongoing interest rate?Is there an introductory interest rate? If so, for what period of time?Does the card offer rewards points or cash back reward
Did you know that the golfer Tiger Woods spends a million dollars a year on his Swing Coach? A million dollars working on his swing, eve
Whether you’re selling a product, service or building web site traffic, creating a web-based or print publication will help build your subscriber and customer base. A well-designed, well written communication will inspire, motivate and attract repeat customers. Unfortunately, a poorly designed one can have the opposite effect. There are plenty of professional looking ebooks, magazines, newsletters and ezines available for your customers to subscribe to or purchase. Using some of the tips below will help you portray a professional image and retain a loyal audience.1. Make sure you use amateur logos and art. The first thing people see is the artwork that portrays you as a company or publication. Creating your own logo or cover may seem like a cost-saving idea, but in the long run your first impression will brand itself with your customers. Invest in an image or cover that leaves a lasting mark of quality, even if you do the rest of the work in-house. If price is an issue, research designers and see if you can barter in whole or in part, or pay on an installment plan.2. Don’t bother checking grammar. Unfortunately there are many common grammatical errors that have made t
Did you know that the golfer Tiger Woods spends a million dollars a year on his Swing Coach? A million dollars working on his swing, every year! He is always looking to get better – and look where he is!
I am amazed by salespeople who don’t spend more than five or ten dollars a year on their own professional growth. We’re in a profession that’s changing by leaps and bounds, and we’re into the twenty-first century. If you’re still selling the way you sold in the last century – you’re in trouble!
2. They don’t “narrowcast” their offering.
Now, what do I mean by that? I mean that they don’t become specialists at a segment, or a particular type of market, or at delivering a specific type of product. They stay generalists.
Think about it. People get paid more to be me
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