Tags |
|
|
Links |
|
|
Suggest You - Are Your Customers Lying to You?
When printing business cards, a company has several options. Each of the options listed below has its advantages and disadvantages. It is the company's responsibility to find out which one is the most time and cost effective for their wants and needs. And doing your research is one sure fire way to ensure that you get what you need. You make the lasting impression on that first contact, so make sure you have the business cards to make the impression you want to make.Printing business cards is a service that can be taken care of by almost any printer in the country. It is not difficult for them; and many have years of experience. On
Smart questions also separate you from your competition. It makes your buyers say, “Wow, nobody has ever asked me that before!” Unique, thought-provoking questions give your customers a great reason to respect you. When customers respect you and your sales practices, they’ll be more truthful, giving you insight into the determining factors that will lead to the sale.
Ultimately, a great question helps you understand and connect with your customers. It helps you discover your customers’ true motives so that you can find the perfect solution for them. Finally, it saves you from the frustration and misunderstanding that comes from a lost sale.
How do your questions rate?
Write down the questions that you typically ask your prospective buyers. Do they accomplish the objectiv
It’s something probably everyone in training or who has trained someone has come across at some point or another, an occupational hazard so to speak! Most people (And I’m including myself on this) take it a little personally to begin with. You’ve geared up for your training session, prepared well, stood at the front of the room with a big welcoming smile on your face only to faced with a sea of unfriendly glares straight back at you. Or, the ultra friendly “Do we have to be here?” or “How long is this going to take?” Ouch! And after we try so hard! After all, we are trying to help people, surely they should be grateful!? I jest of co
Maybe you’ve used this phrase to describe customers who have “cheated” you out of a sale. The customer says they want one thing, and it turns out that they really wanted another. Before you could figure it out, the sale was gone. You complain and whine about the lost sale. It was the customer’s fault! Right?!
Sob Story
It goes something like this:
A young couple walks into your furniture store, looking for a new couch. They want a cream colored loveseat with a hideaway bed. You show them all of the couches that come close to their requirements, but they don’t like any of them.
You are expecting a new shipment of furniture to arrive at your store in the next few weeks, so you ask the couple for their contact information.
When the shipment arrives, you see a couch that you think the couple will love. When you call them, you’re surprised to hear that they have already found a new couch. You’re even more surprised to hear the couch’s description: a full-sized blue couch with built in recliners.
You hang up the phone angry. You had plenty of the couches like the one that the couple eventually bought, but you never thought to show those types of couches to them.
“They lied to me! If I had known what they really wanted, I could have gotten the sale!”
Well, you’re almost right – if you had known what they really wanted, you could have gotten the sale; but you’re wrong to blame this on the customer.
“But, Tom, my customers weren’t telling me the truth!”
But YOU weren’t doing your job!
YOU are the Reason Your Customer “Lies”
You are NEVER entitled to a sale – no matter how much time and energy you have invested into it. As a professional salesperson, you are only compensated when you successfully deliver value to your customer. It is YOUR job to convince the customer that your company and product are worth their business. The customer owes you NOTHING.
Sales aren’t lost when buyers don’t fully explain what they really need; sales are lost when the salesperson fails to ask intelligent, engaging questions to discover what the customer needs.
Instead of blaming customers and whining over lost sales, take responsibility and make some changes! You could get the sales you want if you learned how to ask smart questions that identify your customer’s needs and help you connect with your customers on a personal level. If you don’t understand why your customers are really buying, how can you present them with the answers and solutions they are looking for?
What makes a great question?
Get over your belief that customers need to be educated. Buyers don’t want to be educated; they want answers and solutions. Your questions should allow your customers to educate YOU on why they buy.
Asking limiting questions like, “What color couch are you looking for?” will lead to responses that are just as limited. A great, intelligent question is one that is followed by a pause. It makes the buyer stop and think before answering. These types of questions let the customer answer on their own terms, instead of yours, and will reveal their motivation for buying.
Smart questions also separate you from your competition. It makes your buyers say, “Wow, nobody has ever asked me that before!” Unique, thought-provoking questions give your customers a great reason to respect you. When customers respect you and your sales practices, they’ll be more truthful, giving you insight into the determining factors that will lead to the sale.
Ultimately, a great question helps you understand and connect with your customers. It helps you discover your customers’ true motives so that you can find the perfect solution for them. Finally, it saves you from the frustration and misunderstanding that comes from a lost sale.
How do your questions rate?
Write down the questions that you typically ask your prospective buyers. Do they accomplish the objective
Sam’s Club stores use plastic membership cards that look and act in some ways like a credit or debit card to identify members. There are several reasons why membership cards are used for these private membership cards. At first glance, it would seem the idea of the private membership store was an idea that flies in the face of conventional retail logic. Most retail locations are obsessed with trying to attract customers to shop with them rather than with a competitor.The truth is that the private membership store is just as interested in attracting customers as other retail stores and our using the membership concept to accomplish
When the shipment arrives, you see a couch that you think the couple will love. When you call them, you’re surprised to hear that they have already found a new couch. You’re even more surprised to hear the couch’s description: a full-sized blue couch with built in recliners.
You hang up the phone angry. You had plenty of the couches like the one that the couple eventually bought, but you never thought to show those types of couches to them.
“They lied to me! If I had known what they really wanted, I could have gotten the sale!”
Well, you’re almost right – if you had known what they really wanted, you could have gotten the sale; but you’re wrong to blame this on the customer.
“But, Tom, my customers weren’t telling me the truth!”
But YOU weren’t doing your job!
YOU are the Reason Your Customer “Lies”
You are NEVER entitled to a sale – no matter how much time and energy you have invested into it. As a professional salesperson, you are only compensated when you successfully deliver value to your customer. It is YOUR job to convince the customer that your company and product are worth their business. The customer owes you NOTHING.
Sales aren’t lost when buyers don’t fully explain what they really need; sales are lost when the salesperson fails to ask intelligent, engaging questions to discover what the customer needs.
Instead of blaming customers and whining over lost sales, take responsibility and make some changes! You could get the sales you want if you learned how to ask smart questions that identify your customer’s needs and help you connect with your customers on a personal level. If you don’t understand why your customers are really buying, how can you present them with the answers and solutions they are looking for?
What makes a great question?
Get over your belief that customers need to be educated. Buyers don’t want to be educated; they want answers and solutions. Your questions should allow your customers to educate YOU on why they buy.
Asking limiting questions like, “What color couch are you looking for?” will lead to responses that are just as limited. A great, intelligent question is one that is followed by a pause. It makes the buyer stop and think before answering. These types of questions let the customer answer on their own terms, instead of yours, and will reveal their motivation for buying.
Smart questions also separate you from your competition. It makes your buyers say, “Wow, nobody has ever asked me that before!” Unique, thought-provoking questions give your customers a great reason to respect you. When customers respect you and your sales practices, they’ll be more truthful, giving you insight into the determining factors that will lead to the sale.
Ultimately, a great question helps you understand and connect with your customers. It helps you discover your customers’ true motives so that you can find the perfect solution for them. Finally, it saves you from the frustration and misunderstanding that comes from a lost sale.
How do your questions rate?
Write down the questions that you typically ask your prospective buyers. Do they accomplish the objectiv
The following eight tips will help make sure that recover from a layoff sooner than you think.#1 - DON'T PANIC: You may have lost your job but you have not lost everything. You are a skilled individual and will work again. Do not ever lose sight of these two simple sentences. Do not let yourself fall into a spiral of negative thinking. Think back to all the other people that you know of that have lost jobs in the past and are now successfully employed.#2 - REFLECT AND RECOVER: Step back and clear your head. Anger and fear are two of the most common emotions experienced after a job-loss. Neither is c
But YOU weren’t doing your job!
YOU are the Reason Your Customer “Lies”
You are NEVER entitled to a sale – no matter how much time and energy you have invested into it. As a professional salesperson, you are only compensated when you successfully deliver value to your customer. It is YOUR job to convince the customer that your company and product are worth their business. The customer owes you NOTHING.
Sales aren’t lost when buyers don’t fully explain what they really need; sales are lost when the salesperson fails to ask intelligent, engaging questions to discover what the customer needs.
Instead of blaming customers and whining over lost sales, take responsibility and make some changes! You could get the sales you want if you learned how to ask smart questions that identify your customer’s needs and help you connect with your customers on a personal level. If you don’t understand why your customers are really buying, how can you present them with the answers and solutions they are looking for?
What makes a great question?
Get over your belief that customers need to be educated. Buyers don’t want to be educated; they want answers and solutions. Your questions should allow your customers to educate YOU on why they buy.
Asking limiting questions like, “What color couch are you looking for?” will lead to responses that are just as limited. A great, intelligent question is one that is followed by a pause. It makes the buyer stop and think before answering. These types of questions let the customer answer on their own terms, instead of yours, and will reveal their motivation for buying.
Smart questions also separate you from your competition. It makes your buyers say, “Wow, nobody has ever asked me that before!” Unique, thought-provoking questions give your customers a great reason to respect you. When customers respect you and your sales practices, they’ll be more truthful, giving you insight into the determining factors that will lead to the sale.
Ultimately, a great question helps you understand and connect with your customers. It helps you discover your customers’ true motives so that you can find the perfect solution for them. Finally, it saves you from the frustration and misunderstanding that comes from a lost sale.
How do your questions rate?
Write down the questions that you typically ask your prospective buyers. Do they accomplish the objectiv
The attractive quality of SEM and in particular pay per click (=PPC) advertising is that the results are measurable. As a strategic marketer, I have never come across any sales or marketing tool which is so transparent and cost-effective. PPC campaigns allow you to see vital statistics on user behavior, text ads, keywords and much more. Best of all, however, is the fact that you can use PPC campaigns as “instant sales generators”: You can pause your campaign when sales are high or you can switch them on again when sales are low to get a new sales boost.Secret 1: Have an online strategy in place before you start!Prior
What makes a great question?
Get over your belief that customers need to be educated. Buyers don’t want to be educated; they want answers and solutions. Your questions should allow your customers to educate YOU on why they buy.
Asking limiting questions like, “What color couch are you looking for?” will lead to responses that are just as limited. A great, intelligent question is one that is followed by a pause. It makes the buyer stop and think before answering. These types of questions let the customer answer on their own terms, instead of yours, and will reveal their motivation for buying.
Smart questions also separate you from your competition. It makes your buyers say, “Wow, nobody has ever asked me that before!” Unique, thought-provoking questions give your customers a great reason to respect you. When customers respect you and your sales practices, they’ll be more truthful, giving you insight into the determining factors that will lead to the sale.
Ultimately, a great question helps you understand and connect with your customers. It helps you discover your customers’ true motives so that you can find the perfect solution for them. Finally, it saves you from the frustration and misunderstanding that comes from a lost sale.
How do your questions rate?
Write down the questions that you typically ask your prospective buyers. Do they accomplish the objectiv
Viral Marketing has exploded within the last couple of years. Placing your business and products in front of hungry eyes has morphed from static advertising to audio, video and other forms of viral content. Through the birth of Internet-ready cell phones, text messaging, blogging, wireless laptops, websites that allow video content to be uploaded, 24/7 and services such as iTunes, the ways of promoting yourself are as vast and widespread as your creativity allows.Thinking "outside the box" has never been more important than it is now. There is cash to be made and the need to go where your customers are hanging their hats is vital t
Smart questions also separate you from your competition. It makes your buyers say, “Wow, nobody has ever asked me that before!” Unique, thought-provoking questions give your customers a great reason to respect you. When customers respect you and your sales practices, they’ll be more truthful, giving you insight into the determining factors that will lead to the sale.
Ultimately, a great question helps you understand and connect with your customers. It helps you discover your customers’ true motives so that you can find the perfect solution for them. Finally, it saves you from the frustration and misunderstanding that comes from a lost sale.
How do your questions rate?
Write down the questions that you typically ask your prospective buyers. Do they accomplish the objectives of a great question?
Ask yourself if they:
1. Get a response beyond a simple “yes” or “no” answer?
2. Make the buyer seriously think before responding?
3. Help you better understand your buyer’s current situation?
4. Uncover your buyer’s past problems and past successes?
5. Reveal the wants, needs, dreams and passions of your customer?
6. Uncover the buyer’s real feelings; the emotional reasons for their prospective purchase?
7. Elicit truths and motives?
8. Separate you from your competition?
It is your responsibility as a salesperson to discover the true needs of your customers and help them find the solutions to their problems. This task is impossible without the use of great questions. With the right question, you can understand your customers’ motives, create an atmosphere that is unmatched by your competition, and, thankfully, never have to whine about your customers’ lying again!
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.suggestyou.com/article/37470/suggestyou-Are-Your-Customers-Lying-to-You.html">Are Your Customers Lying to You?</a>
BB link (for phorums):
[url=http://www.suggestyou.com/article/37470/suggestyou-Are-Your-Customers-Lying-to-You.html]Are Your Customers Lying to You?[/url]
Related Articles:
Bookmark it:
|