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Dealing with Difficult People: 27 Secrets & Strategies You Can Apply Today store for closing, a reconciliation statement may be used, explaining categories such as "other income & expense", warranty, finance and insurance income not shown on the statement, along with extraordinary items.“No one can get your goat if they don’t know where it’s tied up.” Zig Ziglar1.Listen more effectively. Listening is the number one tool in communication, especially when dealing with difficult people.2.Step back and analyze the situation from an outside perspective. When we are less emotionally involved and "cool our jets," the answers come for how to effectively deal with them. Whether dealing with a difficult boss, dealing with a difficult co-worker, or spouse.3.Ignoring often doesn’t work. The tension becomes so thick you can cut it with a knife.4.Choose your battles. There are times when you have to “let it go.” Know when to speak up and when to pick your battles.5.Criticize in person, praise in public. Never publicly criticize someone as you will look like the bad guy and the difficult person will only become more upset.6.Maintain respect for them – even if you disagree or dislike them. At least acknowledge what they say. Think about how you would want to be treated.7.Seek first to understand then to be understood.8.People often won’t care what you think unless they think you care. At least attempt to see it from their perspective.9.Maintain high expectations and standards if you are managing this employee. If you don’t do this you will be seen as enabling their unacceptable behavior.10.Strive for greater communication. Often, it’s not that there isn’t enough communication, it’s that it’s bad communication. Work on improving your conflict resolution skills. If you are a manager, consider training everyone in conflict resolution skills. One of the main reasons teams fail is because some of the people on the team don't like each other, or aren't skilled in how to handle conflict effectively.11.Invest in communication skills courses and conflict resolution skills courses to improve the part you can control – you.12.Don’t lose emotional control. Antagonists and “passive-aggressives” will often try to push your buttons.13.Avoid being around difficult people when they’re in a bad mood. If they’re always in a bad mood, try being around them when they are in a “better” mood!14.Accept, change or reject. Know that ultimately you only have three choices. 1) Accept the situation knowing it won’t change. 2) Attempt to change your relationship with them by changing how you react. 3) If it’s really affecting your well being, it may be time to “reject” the situation and move on.15.No “but’s” allowed! Don’t follow giving them positive reinforcement with, “But on the other hand…” The word “but” only negates everything positive you just said.16.Non-verbally position yourself at their eye level. For example, if they are sitting when you talk with them, sit. If they are standing, stand. Converse at their level.17.Avoid the word “need” when possible and use “want” instead. Saying politely and tactfully, “John, I want to have the project in to me by noon so that we'll meet ou You will need a final financial statement for tax purposes. 11. Storage of Records Dealerships amass a great deal of paperwork, the safe, accessible, storage of which will present a necessary problem to the selling dealer. No dealership record will be as important as it is on the day it cannot be found. Former dealers have related stories of attempting to retrieve documents from mini-storage facilities, in both rain and snow. The appropriate time period should be determined, only after the dealer's accountant and attorney have considered and advised the dealer with respect to statute of limitations problems and other document retention regulations, peculiar to the political area in which dealership is located. 12. In-House Service Contracts If the dealer has sold any "in-house service contracts", the selling dealer will not want former customers calling at his or her home for repairs, or complaints; therefore, a system of service, along the following lines, should be negotiated with a dealer located in close proximity to the closing store. 13. The Hard Assets Parts and Accessories Each factory has its own definition of "returnable" parts and returnable accessories. Most also include a discount for packing and shipping. Just prior to closing, a computer printout ought to be obtained listing all parts and accessories, their purchase date and cost in invoice. Parts and Accessories need to be segregated into "returnable" and "non-returnable" categories. Returnable parts and accessories need to be inventoried and packaged according to the factory's specifications Non-returnable items need to be marketed to other dealers or parts houses such as "Napa". Note: Some "non-returnable" parts may in fact be returnable to the supplier from who it was purchased, such as Delco, MotorCraft, Mopar, Napa, etc. Do not mark on or damage original packages when inventorying or packing as some factories will not classify items in marked packages as "returnable". Useful Information About Machining Closing a store requires considerable effort and attention and the items listed below, in no particular order, are minimal considerations when terminating a franchise and closing a dealership operation.Machining in the industrial context refers to the use of power driven machine tools to shape metal. Metals are cut using various advanced machines and hence the process is often referred to as metal cutting.Machining has various categories such as grinding, milling, turning, and drilling. In addition advanced technology has been developed to cut away material using electricity, chemicals, lasers, and water.For grinding, a grinding belt or wheel is used, which is chafed against the work piece to remove material, for which water is used to avert the grinding wheel from getting hot and creating sparks. Grinding is often used for cutting metal pieces that are too hard to be machined.However for cutting work pieces into asymmetric shapes, a manual machine would be an ideal aid. The process of manual machining is called as milling, and is good for general machining. However the milling process is less accurate, and not preferred as much as the turning or grinding machining process. The milling machine resembles a drill press, and the cutter looks like a drill bit that goes downwards in the piece to be cut. There are various different kinds of milling machines, and all serve in setting the depth of the cut.Turning is another machine cutting process. However, the turning machining has a very unusual process of cutting, which is done on a lathe. Wherein the lathe turns the piece around, as a blade cuts away the required portion of the material.Similarly drilling is a very common process of machining, which is used for cutting. The drilling process involves use of a drill or a drill press that has a drill bit on it, to cut away the work piece. Drill bits are available in many sizes and shapes, which help in cutting intricate shapes.Nontraditional methods are also used for machine cutting such as a water jet technique, which is mainly used to cut softer materials, or materials that have cracks. Similarly the electrochemical machining technique is used for precise cutting. More over the advances in the machining process has been very crucial in the growth and development of the manufacturing sector. THIS CHECKLIST IS NOT "ALL INCLUSIVE". YOU SHOULD CONSULT WITH YOUR ATTORNEY AND ACCOUNTANT AND THIS LIST SHOULD BE CONSIDERED AS AN ADDITIONAL AID FOR YOU TO USE TO BUILD UPON WHEN YOU CONFER WITH THEM. Basic Preparation 1. Officers, Directors and Shareholders Be certain to hold both directors and shareholders meetings and to obtain resolutions from each entity, authorizing the dealer to liquidate the dealership, or a substantial portion of the dealership's assets. Determine whether or not the board and shareholders may authorize you a termination bonus and prepay your for your services in "winding down the business". Consult with your accountant and attorney to determine what would be a reasonable amount of compensation in the event a company creditor challenges the transaction. Determine if it is reasonable for officers to buy themselves and their spouse vehicles. Pay "Net" "Net", as that would be the sales price if the vehicle were returned to the factory or sold to a purchaser of the business. The officers should open a new bank account, at a different bank, and: (a) use a PO Box, or Private Mail Service as a mailing address; and (b) use a different check color in order to easily determine pre and post closing checks written. Authorize payment to and pre-pay the company's attorney and accountant with a retainer. Their services will be needed to properly close the business and the company might not be able to pay them later. Authorize pre-payment of whatever services or supplies the company will need to be serviced during the wind-down period. For example, property and personal insurance, real property taxes (if the property is not owned by a third party), rent, utilities and such. 2. The Facility and Insurance A one-sheet summary of the lease should be attached to the original, in order to facilitate matters. The summary should include such items as: the dates of the base term; the base rent; the current rent; the dates of any option periods, together with notations regarding rent increases; the facility ownership; the lessee and lessor; a notation as to whether or not the factory has point, or site protection; the rent as an equivalent to the dollar value per new unit sold; and, a notation as to WHETHER OR NOT THE LEASE IS ASSIGNABLE and under what conditions. Other considerations regarding the facility lease include violations of the ADA, hazardous materials (underground gas tanks, or underground oil disposal tanks) being located on the property. Owned Facilities With respect to receiving "factory termination assistance", some Sales and Service Agreements, General Motors for example, make a distinction between "owner occupied" and "leased" dealership facilities. Be sure to read your Sales and Service Agreement in order to understand and be able to capitalize on the distinctions. Leased Facilities If the selling dealer's rent factor prior to the sale of the dealership is within factory guidelines the factory should make the dealer's lease payments for the period specified in the Service and Sales Agreement. (See, however, the EPA section.) Check with your insurance agent to determine the requirements for insuring an empty building. Other Insurance In addition to facility insurance the dealer will need a "tail" or rider on his or her garage keepers insurance. Most insurance today is "claims made" versus "occurrence". In actual practice, most cases that are settled are settled within the insurance policy limits and the insurance company will have paid for both the defense and the settlement. With respect to Medical Insurance, arrange for COBRA all employees of the company. Again, officers and directors may be able to include medical insurance payments as part of their wind-down compensation. 3. UCC, Mechanic’s Lien and Title Searches Most dealers are not cognizant of all existing liens on dealership's assets. In order to accurately estimate the selling dealer's anticipated net proceeds, all of these liens will have to be discovered, preferably, prior to negotiations. Possession of title reports and UCC-1 reports will give the dealer adequate time to address the issues and to have readily available answers, if and when a prospective purchaser raises the issue. 4. Taxes Due and Anticipated The dealership's comptroller or accountant, should prepare a sheet of all taxes currently owed by the dealership and all anticipated taxes. The list should identify the amount, to who owed and the reason. In certain states unpaid taxes have a "superlien" status and if unpaid the selling dealer's assets can and will be attached to recover unpaid taxes due by the selling dealership. This attachment can occur months after the dealership has closed. As a general rule, anyone authorized to sign on the checking account can be held personally liable for at least ? of the payroll withholding tax, as well as 100% of all of the sales taxes due. In addition, in some instances dealers have been held personally liable for monies collected from customers that should have been treated as "trust" monies, such as: customer trade payoffs, customer credit and life insurance premiums, and customer warranty and service contract premiums. 5. Notes and Accounts Receivable From Others The "Notes and Accounts Receivable - Other" account is usually a "catch-all" account on the dealership statement. For purposes of a dealership sale, this account should be purified (1) in order to apprise the dealer of any extra funds, which may be available for final sales and property taxes and (2) to make both the dealer and accountant aware of any "in-house" loans to officers, directors and employees, which may have to be repaid. 6. Prepaid Expenses The prepaid expense account is another "catch-all" account that must be purified. When scheduling the prepaid expense account the comptroller should make a thorough search for all lease and contract deposits. In many instances, service equipment on lease, vehicles on lease, computers on lease, and other leases made to the dealership carry security deposits, or the last month's payment, or both. 7. Dealership Employees Along with the normal employer-employee relations, there are two very important legal areas that may affect automobile dealers: (a) pension fund liability; and (b) state and federal laws regarding closings. In some states the selling dealer could be personally liable for funding employee pension funds; while in others the dealer must give employees advance notice of any closing. Also, the United States Congress passed legislation regarding "closings". In the instances of "closings", both state and federal laws put a minimum on the number of persons employed, usually 50 or 100, before the law applies to the dealer's company. Check the Hart Scott Rodino Act (HSR) and the WARN Act. With respect to wages, some jurisdictions have enacted statutes making certain shareholders personally liable for corporate debts owing to laborers and other employees. Welfare and pension funds also qualify as wages under New York's statute. The comptroller, or accountant should prepare a list of these liabilities, to include any amounts due the employees, with respect to accrued vacations, withholding taxes, pension and profit sharing plans and wages, as of the date of close. Insofar as the actual terminations are concerned, if the dealership is "union", the dealer should talk to the union's representative in order to be sure that all of the conditions of the union contract are met. 8. Long Term Debt All long-term debt should be itemized and a method of repayment determined. Interest should be computed. When past due interest and past due payments are added to the loan balance, the loan pay-offs are generally higher than anticipated. The comptroller should prepare a list of these debts, to include the amount owed including interest, to who owed, purpose of debt, maturity, terms and security given. In addition, after the list is completed, the comptroller should keep a running total, daily, through close of escrow. 9. Other Notes Payable As with long-term debt, other notes payable should be listed by amount including interest to date of close, to whom owed, purpose of note, maturity, terms and security given; and arrangements should be made to retire the debt. 10. The Financial Statements The retail automobile business is one of the few businesses requiring a complete closing of all books and records, promptly, at the end of each and every month. Factories and finance companies require reporting on factory originated, or approved forms. In preparing the store for closing, a reconciliation statement may be used, explaining categories such as "other income & expense", warranty, finance and insurance income not shown on the statement, along with extraordinary items. You will need a final financial statement for tax purposes. 11. Storage of Records Dealerships amass a great deal of paperwork, the safe, accessible, storage of which will present a necessary problem to the selling dealer. No dealership record will be as important as it is on the day it cannot be found. Former dealers have related stories of attempting to retrieve documents from mini-storage facilities, in both rain and snow. The appropriate time period should be determined, only after the dealer's accountant and attorney have considered and advised the dealer with respect to statute of limitations problems and other document retention regulations, peculiar to the political area in which dealership is located. 12. In-House Service Contracts If the dealer has sold any "in-house service contracts", the selling dealer will not want former customers calling at his or her home for repairs, or complaints; therefore, a system of service, along the following lines, should be negotiated with a dealer located in close proximity to the closing store. 13. The Hard Assets Parts and Accessories Each factory has its own definition of "returnable" parts and returnable accessories. Most also include a discount for packing and shipping. Just prior to closing, a computer printout ought to be obtained listing all parts and accessories, their purchase date and cost in invoice. Parts and Accessories need to be segregated into "returnable" and "non-returnable" categories. Returnable parts and accessories need to be inventoried and packaged according to the factory's specifications Non-returnable items need to be marketed to other dealers or parts houses such as "Napa". Note: Some "non-returnable" parts may in fact be returnable to the supplier from who it was purchased, such as Delco, MotorCraft, Mopar, Napa, etc. Do not mark on or damage original packages when inventorying or packing as some factories will not classify items in marked packages as "returnable". B Commodity Futures Trading System - Why the System Used Is Important When Choosing a Broker egarding rent increases; the facility ownership; the lessee and lessor; a notation as to whether or not the factory has point, or site protection; the rent as an equivalent to the dollar value per new unit sold; and, a notation as to WHETHER OR NOT THE LEASE IS ASSIGNABLE and under what conditions.Are you interested in trading the futures commodity market? If you are, you may want to do so with the assistance of an educated, knowledgeable futures trading broker, as a large number of traders do. If you don’t already have a futures trading broker in mind, you will need to find one. To do this, you are advised to use the internet, preferably a standard internet search.Although it is important to know how you can go about finding a futures trading broker, you will want to do more than just find a broker, you will want to handpick one. To do this, you may need to do a little bit a research. When it comes to choosing a futures trading broker to do business with, there are a number of important factors that should be examined. One of those factors is the costs. You will want to make sure that you choose to do business with a futures trading broker that you can afford. Another important factor to examine is reputation. You will want to make sure that you do business with a futures trading broker that has a positive track record and a successful one.In addition to cost and success, you may also want to examine the commodity futures trading system used. A commodity futures trading system is a term that is sometimes used to describe the way that a futures trading broker operates their business or assists their clients; clients just like you. One example of this is the company software used. Many futures brokers require that their clients download their software, which should be able to give them access to real-time market stats and much more. The first step is finding out if such a program is used. Then, you may want to learn more information about it.A commodity futures trading system can also be used to explain the type of trading accounts that a futures trading broker has available. When examining this part of a commodity futures trading system, you will want to look for a futures trading broker that has a number of different accounts available. If you are just getting started in futures trading, you may want to look for accounts types designed for beginners, like yourself. These types of accounts tend to include professionally managed accounts, as well as full-service accounts. Discounted accounts or cheaper accounts, such as online discount accounts or just broker assisted accounts, are often designed for those with some type of futures trading experience.The above mentioned points are just a few of the many that you will want to look at when examining the commodity futures trading system used by a futures trading broker. The type of commodity futures trading system used is important because it may be able to save you money and make you money, all at the same time. Other considerations regarding the facility lease include violations of the ADA, hazardous materials (underground gas tanks, or underground oil disposal tanks) being located on the property. Owned Facilities With respect to receiving "factory termination assistance", some Sales and Service Agreements, General Motors for example, make a distinction between "owner occupied" and "leased" dealership facilities. Be sure to read your Sales and Service Agreement in order to understand and be able to capitalize on the distinctions. Leased Facilities If the selling dealer's rent factor prior to the sale of the dealership is within factory guidelines the factory should make the dealer's lease payments for the period specified in the Service and Sales Agreement. (See, however, the EPA section.) Check with your insurance agent to determine the requirements for insuring an empty building. Other Insurance In addition to facility insurance the dealer will need a "tail" or rider on his or her garage keepers insurance. Most insurance today is "claims made" versus "occurrence". In actual practice, most cases that are settled are settled within the insurance policy limits and the insurance company will have paid for both the defense and the settlement. With respect to Medical Insurance, arrange for COBRA all employees of the company. Again, officers and directors may be able to include medical insurance payments as part of their wind-down compensation. 3. UCC, Mechanic’s Lien and Title Searches Most dealers are not cognizant of all existing liens on dealership's assets. In order to accurately estimate the selling dealer's anticipated net proceeds, all of these liens will have to be discovered, preferably, prior to negotiations. Possession of title reports and UCC-1 reports will give the dealer adequate time to address the issues and to have readily available answers, if and when a prospective purchaser raises the issue. 4. Taxes Due and Anticipated The dealership's comptroller or accountant, should prepare a sheet of all taxes currently owed by the dealership and all anticipated taxes. The list should identify the amount, to who owed and the reason. In certain states unpaid taxes have a "superlien" status and if unpaid the selling dealer's assets can and will be attached to recover unpaid taxes due by the selling dealership. This attachment can occur months after the dealership has closed. As a general rule, anyone authorized to sign on the checking account can be held personally liable for at least ? of the payroll withholding tax, as well as 100% of all of the sales taxes due. In addition, in some instances dealers have been held personally liable for monies collected from customers that should have been treated as "trust" monies, such as: customer trade payoffs, customer credit and life insurance premiums, and customer warranty and service contract premiums. 5. Notes and Accounts Receivable From Others The "Notes and Accounts Receivable - Other" account is usually a "catch-all" account on the dealership statement. For purposes of a dealership sale, this account should be purified (1) in order to apprise the dealer of any extra funds, which may be available for final sales and property taxes and (2) to make both the dealer and accountant aware of any "in-house" loans to officers, directors and employees, which may have to be repaid. 6. Prepaid Expenses The prepaid expense account is another "catch-all" account that must be purified. When scheduling the prepaid expense account the comptroller should make a thorough search for all lease and contract deposits. In many instances, service equipment on lease, vehicles on lease, computers on lease, and other leases made to the dealership carry security deposits, or the last month's payment, or both. 7. Dealership Employees Along with the normal employer-employee relations, there are two very important legal areas that may affect automobile dealers: (a) pension fund liability; and (b) state and federal laws regarding closings. In some states the selling dealer could be personally liable for funding employee pension funds; while in others the dealer must give employees advance notice of any closing. Also, the United States Congress passed legislation regarding "closings". In the instances of "closings", both state and federal laws put a minimum on the number of persons employed, usually 50 or 100, before the law applies to the dealer's company. Check the Hart Scott Rodino Act (HSR) and the WARN Act. With respect to wages, some jurisdictions have enacted statutes making certain shareholders personally liable for corporate debts owing to laborers and other employees. Welfare and pension funds also qualify as wages under New York's statute. The comptroller, or accountant should prepare a list of these liabilities, to include any amounts due the employees, with respect to accrued vacations, withholding taxes, pension and profit sharing plans and wages, as of the date of close. Insofar as the actual terminations are concerned, if the dealership is "union", the dealer should talk to the union's representative in order to be sure that all of the conditions of the union contract are met. 8. Long Term Debt All long-term debt should be itemized and a method of repayment determined. Interest should be computed. When past due interest and past due payments are added to the loan balance, the loan pay-offs are generally higher than anticipated. The comptroller should prepare a list of these debts, to include the amount owed including interest, to who owed, purpose of debt, maturity, terms and security given. In addition, after the list is completed, the comptroller should keep a running total, daily, through close of escrow. 9. Other Notes Payable As with long-term debt, other notes payable should be listed by amount including interest to date of close, to whom owed, purpose of note, maturity, terms and security given; and arrangements should be made to retire the debt. 10. The Financial Statements The retail automobile business is one of the few businesses requiring a complete closing of all books and records, promptly, at the end of each and every month. Factories and finance companies require reporting on factory originated, or approved forms. In preparing the store for closing, a reconciliation statement may be used, explaining categories such as "other income & expense", warranty, finance and insurance income not shown on the statement, along with extraordinary items. You will need a final financial statement for tax purposes. 11. Storage of Records Dealerships amass a great deal of paperwork, the safe, accessible, storage of which will present a necessary problem to the selling dealer. No dealership record will be as important as it is on the day it cannot be found. Former dealers have related stories of attempting to retrieve documents from mini-storage facilities, in both rain and snow. The appropriate time period should be determined, only after the dealer's accountant and attorney have considered and advised the dealer with respect to statute of limitations problems and other document retention regulations, peculiar to the political area in which dealership is located. 12. In-House Service Contracts If the dealer has sold any "in-house service contracts", the selling dealer will not want former customers calling at his or her home for repairs, or complaints; therefore, a system of service, along the following lines, should be negotiated with a dealer located in close proximity to the closing store. 13. The Hard Assets Parts and Accessories Each factory has its own definition of "returnable" parts and returnable accessories. Most also include a discount for packing and shipping. Just prior to closing, a computer printout ought to be obtained listing all parts and accessories, their purchase date and cost in invoice. Parts and Accessories need to be segregated into "returnable" and "non-returnable" categories. Returnable parts and accessories need to be inventoried and packaged according to the factory's specifications Non-returnable items need to be marketed to other dealers or parts houses such as "Napa". Note: Some "non-returnable" parts may in fact be returnable to the supplier from who it was purchased, such as Delco, MotorCraft, Mopar, Napa, etc. Do not mark on or damage original packages when inventorying or packing as some factories will not classify items in marked packages as "returnable". Buy Glow Sticks a prospective purchaser raises the issue.Glow sticks are fun, innovative and inexpensive to buy. They are also quite short-lived. Some may live for a number of days, but glow sticks are known more for burning out within just a couple of hours. Their life depends on the temperature and the amount of chemicals that are used inside it. A frozen stick can last longer. It is not much of a problem to find glow sticks online, and cheap ones at that.You can find a wide array of glow sticks wholesale at a number of websites, with all kinds of colors and sizes to choose from. It is always wise to buy them in large numbers, since that might help you save a good amount of money. But even individual online glow sticks are not hard on the pocket. They cost as little as 3 cents per piece. Itss always best to find a website that specializes in the product or similar item, for both large and small quantity purchases. They can even be bought at convenience stores.Halloween is one time of the year when their popularity soars. During this time, you can even purchase them at drug and food stores. People even buy glow sticks as a fund-raising item at fairs, carnivals, concerts, parties, etc. They are used by scuba divers and campers as lamps. Glow sticks have different forms which are innovative as well as practical at the same time; bracelets, necklaces, headbands, rigs and Frisbees are just a few examples of what can be found online.They?ve been on the market for more than 25 years, and have retained their commercial value for their fun element as well as usefulness. These colorful sticks come cheap, and are easily bought online. 4. Taxes Due and Anticipated The dealership's comptroller or accountant, should prepare a sheet of all taxes currently owed by the dealership and all anticipated taxes. The list should identify the amount, to who owed and the reason. In certain states unpaid taxes have a "superlien" status and if unpaid the selling dealer's assets can and will be attached to recover unpaid taxes due by the selling dealership. This attachment can occur months after the dealership has closed. As a general rule, anyone authorized to sign on the checking account can be held personally liable for at least ? of the payroll withholding tax, as well as 100% of all of the sales taxes due. In addition, in some instances dealers have been held personally liable for monies collected from customers that should have been treated as "trust" monies, such as: customer trade payoffs, customer credit and life insurance premiums, and customer warranty and service contract premiums. 5. Notes and Accounts Receivable From Others The "Notes and Accounts Receivable - Other" account is usually a "catch-all" account on the dealership statement. For purposes of a dealership sale, this account should be purified (1) in order to apprise the dealer of any extra funds, which may be available for final sales and property taxes and (2) to make both the dealer and accountant aware of any "in-house" loans to officers, directors and employees, which may have to be repaid. 6. Prepaid Expenses The prepaid expense account is another "catch-all" account that must be purified. When scheduling the prepaid expense account the comptroller should make a thorough search for all lease and contract deposits. In many instances, service equipment on lease, vehicles on lease, computers on lease, and other leases made to the dealership carry security deposits, or the last month's payment, or both. 7. Dealership Employees Along with the normal employer-employee relations, there are two very important legal areas that may affect automobile dealers: (a) pension fund liability; and (b) state and federal laws regarding closings. In some states the selling dealer could be personally liable for funding employee pension funds; while in others the dealer must give employees advance notice of any closing. Also, the United States Congress passed legislation regarding "closings". In the instances of "closings", both state and federal laws put a minimum on the number of persons employed, usually 50 or 100, before the law applies to the dealer's company. Check the Hart Scott Rodino Act (HSR) and the WARN Act. With respect to wages, some jurisdictions have enacted statutes making certain shareholders personally liable for corporate debts owing to laborers and other employees. Welfare and pension funds also qualify as wages under New York's statute. The comptroller, or accountant should prepare a list of these liabilities, to include any amounts due the employees, with respect to accrued vacations, withholding taxes, pension and profit sharing plans and wages, as of the date of close. Insofar as the actual terminations are concerned, if the dealership is "union", the dealer should talk to the union's representative in order to be sure that all of the conditions of the union contract are met. 8. Long Term Debt All long-term debt should be itemized and a method of repayment determined. Interest should be computed. When past due interest and past due payments are added to the loan balance, the loan pay-offs are generally higher than anticipated. The comptroller should prepare a list of these debts, to include the amount owed including interest, to who owed, purpose of debt, maturity, terms and security given. In addition, after the list is completed, the comptroller should keep a running total, daily, through close of escrow. 9. Other Notes Payable As with long-term debt, other notes payable should be listed by amount including interest to date of close, to whom owed, purpose of note, maturity, terms and security given; and arrangements should be made to retire the debt. 10. The Financial Statements The retail automobile business is one of the few businesses requiring a complete closing of all books and records, promptly, at the end of each and every month. Factories and finance companies require reporting on factory originated, or approved forms. In preparing the store for closing, a reconciliation statement may be used, explaining categories such as "other income & expense", warranty, finance and insurance income not shown on the statement, along with extraordinary items. You will need a final financial statement for tax purposes. 11. Storage of Records Dealerships amass a great deal of paperwork, the safe, accessible, storage of which will present a necessary problem to the selling dealer. No dealership record will be as important as it is on the day it cannot be found. Former dealers have related stories of attempting to retrieve documents from mini-storage facilities, in both rain and snow. The appropriate time period should be determined, only after the dealer's accountant and attorney have considered and advised the dealer with respect to statute of limitations problems and other document retention regulations, peculiar to the political area in which dealership is located. 12. In-House Service Contracts If the dealer has sold any "in-house service contracts", the selling dealer will not want former customers calling at his or her home for repairs, or complaints; therefore, a system of service, along the following lines, should be negotiated with a dealer located in close proximity to the closing store. 13. The Hard Assets Parts and Accessories Each factory has its own definition of "returnable" parts and returnable accessories. Most also include a discount for packing and shipping. Just prior to closing, a computer printout ought to be obtained listing all parts and accessories, their purchase date and cost in invoice. Parts and Accessories need to be segregated into "returnable" and "non-returnable" categories. Returnable parts and accessories need to be inventoried and packaged according to the factory's specifications Non-returnable items need to be marketed to other dealers or parts houses such as "Napa". Note: Some "non-returnable" parts may in fact be returnable to the supplier from who it was purchased, such as Delco, MotorCraft, Mopar, Napa, etc. Do not mark on or damage original packages when inventorying or packing as some factories will not classify items in marked packages as "returnable". Online Ideas And Opportunities For Businesses funding employee pension funds; while in others the dealer must give employees advance notice of any closing. Also, the United States Congress passed legislation regarding "closings". In the instances of "closings", both state and federal laws put a minimum on the number of persons employed, usually 50 or 100, before the law applies to the dealer's company. Check the Hart Scott Rodino Act (HSR) and the WARN Act.Any business can benefit from the internet; they just have to know how. There are several things a business can to that are free to promote themselves and generate more cash. If you are just starting out online the learning curve can be staggering, but with a little know how you can beat the odds and promote your business to the topIf you are new to online marketing and do not have a website there are plenty of reputable places online who can help you build a website or point you in the right direction. I would recommend searching for free ebooks. You can find all you need to know about creating an online empire in free online ebooks. Don’t waste your money on things that you don’t know for sure are going to be exactly what you need. The more time you spend doing your research the better off you will be.If you have a website and are ready to start generating traffic find a free traffic exchange. For beginners starting out online who do not have much money to spend these are a great places to start. You can surf for credits and the credits that you accumulate can then be used to advertise your business. This is a fabulous way to advertise for free.If you do have some money to spend I would recommend trying pay-per click. This is the best way to get targeted traffic and if you are trying to make money target traffic is the traffic you want. Online business can be difficult but if you can get targeted traffic you have beaten the majority of the competition.Businesses that operate online know that they need to stay abreast of the latest ideas and opportunities. One way to do that is to find a social forum that is interested in business. There many free forums that are full of business minded people looking for new products and ideas.Online business forums are great places to network and learn. Sign up for a few and spend at least an hour a day visiting them, reading threads, and posting. You will meet many people, generate sales, and learn from these forums. You can also use them to advertise your website or product and most forums will allow you to add a signature link to your posts.Another trend is towards relational marketing. Spaces like Squidoo, DirectMatches, and MySpace are becoming places where people can meet and build relationships as well as businesses. These places can be hubs for networking and getting new ideas and opportunities.Network marketing can give your business the edge, or it can bury it. If you can keep learning and find the best ways to get traffic you can stay on top of your game. With respect to wages, some jurisdictions have enacted statutes making certain shareholders personally liable for corporate debts owing to laborers and other employees. Welfare and pension funds also qualify as wages under New York's statute. The comptroller, or accountant should prepare a list of these liabilities, to include any amounts due the employees, with respect to accrued vacations, withholding taxes, pension and profit sharing plans and wages, as of the date of close. Insofar as the actual terminations are concerned, if the dealership is "union", the dealer should talk to the union's representative in order to be sure that all of the conditions of the union contract are met. 8. Long Term Debt All long-term debt should be itemized and a method of repayment determined. Interest should be computed. When past due interest and past due payments are added to the loan balance, the loan pay-offs are generally higher than anticipated. The comptroller should prepare a list of these debts, to include the amount owed including interest, to who owed, purpose of debt, maturity, terms and security given. In addition, after the list is completed, the comptroller should keep a running total, daily, through close of escrow. 9. Other Notes Payable As with long-term debt, other notes payable should be listed by amount including interest to date of close, to whom owed, purpose of note, maturity, terms and security given; and arrangements should be made to retire the debt. 10. The Financial Statements The retail automobile business is one of the few businesses requiring a complete closing of all books and records, promptly, at the end of each and every month. Factories and finance companies require reporting on factory originated, or approved forms. In preparing the store for closing, a reconciliation statement may be used, explaining categories such as "other income & expense", warranty, finance and insurance income not shown on the statement, along with extraordinary items. You will need a final financial statement for tax purposes. 11. Storage of Records Dealerships amass a great deal of paperwork, the safe, accessible, storage of which will present a necessary problem to the selling dealer. No dealership record will be as important as it is on the day it cannot be found. Former dealers have related stories of attempting to retrieve documents from mini-storage facilities, in both rain and snow. The appropriate time period should be determined, only after the dealer's accountant and attorney have considered and advised the dealer with respect to statute of limitations problems and other document retention regulations, peculiar to the political area in which dealership is located. 12. In-House Service Contracts If the dealer has sold any "in-house service contracts", the selling dealer will not want former customers calling at his or her home for repairs, or complaints; therefore, a system of service, along the following lines, should be negotiated with a dealer located in close proximity to the closing store. 13. The Hard Assets Parts and Accessories Each factory has its own definition of "returnable" parts and returnable accessories. Most also include a discount for packing and shipping. Just prior to closing, a computer printout ought to be obtained listing all parts and accessories, their purchase date and cost in invoice. Parts and Accessories need to be segregated into "returnable" and "non-returnable" categories. Returnable parts and accessories need to be inventoried and packaged according to the factory's specifications Non-returnable items need to be marketed to other dealers or parts houses such as "Napa". Note: Some "non-returnable" parts may in fact be returnable to the supplier from who it was purchased, such as Delco, MotorCraft, Mopar, Napa, etc. Do not mark on or damage original packages when inventorying or packing as some factories will not classify items in marked packages as "returnable". How to Translate Any Website into Almost Any Language for Free in .002 Seconds store for closing, a reconciliation statement may be used, explaining categories such as "other income & expense", warranty, finance and insurance income not shown on the statement, along with extraordinary items.You’ll love this tip today.As I run an international business, I have customers in over 40 countries around the world and they don’t all speak English.So, enter Google.com, ever heard of them? Of course you have, but did you know they want to translate your website for free?You can type any phrase, and paste it into google translator, and they do an accurate, but not exact translation, which in most cases, gets the point across.If you have a website in English and want to see it in Spanish you can type the web URL into a form and they translate the whole site into ALMOST ANY language.Try this test….Go to http://www.google.com/translate_tThen, in the “translate a webpage” section, put this URL there: http://www.midwestsuperconference.comNow watch as in .002 seconds, they make the whole site readable in almost any language choice!Can this tip help you grow your business? Only if you use it and pass it on to others.Remember the internet does not speak English, it speaks “COMMUNICATION” so, if you want to communicate, outside the USA boarders, make friends in other countries who will turn into buyers and customers, make it so easy for them to translate your sites into the language they speak using: http://www.google.com/translate_t. You will need a final financial statement for tax purposes. 11. Storage of Records Dealerships amass a great deal of paperwork, the safe, accessible, storage of which will present a necessary problem to the selling dealer. No dealership record will be as important as it is on the day it cannot be found. Former dealers have related stories of attempting to retrieve documents from mini-storage facilities, in both rain and snow. The appropriate time period should be determined, only after the dealer's accountant and attorney have considered and advised the dealer with respect to statute of limitations problems and other document retention regulations, peculiar to the political area in which dealership is located. 12. In-House Service Contracts If the dealer has sold any "in-house service contracts", the selling dealer will not want former customers calling at his or her home for repairs, or complaints; therefore, a system of service, along the following lines, should be negotiated with a dealer located in close proximity to the closing store. 13. The Hard Assets Parts and Accessories Each factory has its own definition of "returnable" parts and returnable accessories. Most also include a discount for packing and shipping. Just prior to closing, a computer printout ought to be obtained listing all parts and accessories, their purchase date and cost in invoice. Parts and Accessories need to be segregated into "returnable" and "non-returnable" categories. Returnable parts and accessories need to be inventoried and packaged according to the factory's specifications Non-returnable items need to be marketed to other dealers or parts houses such as "Napa". Note: Some "non-returnable" parts may in fact be returnable to the supplier from who it was purchased, such as Delco, MotorCraft, Mopar, Napa, etc. Do not mark on or damage original packages when inventorying or packing as some factories will not classify items in marked packages as "returnable". Be sure to account for aftermarket items such as Gas, Oil & Grease, Nuts, Bolts, Supplies, Work in Process and Repair Order (Need to collect A/Rs), Signs, Tools, Miscellaneous Equipment & Supplies. Furniture, Fixtures and Equipment The hard assets fall into two categories: (a) Those repurchased by the factory, such as special tools, parts equipment, signs, some computer systems, etc.; and those not repurchased by the factory, such as desks, chairs, etc. Repurchased and non-repurchased items should be segregated and an inventory / auction service contacted to bid the auction on the non-repurchased items. When considering the auction, terms such as advertising time, location, minimum bids, guaranteed minimums from the auctioneer, and so forth, must be considered. Leasehold Improvements The value of Leasehold Improvements is generally lost in the termination process. Vehicles While accomplishing a new vehicle inventory valuation is a relatively, routine matter, it is also time consuming; consequently, in order for a dealer to realize full value, or each vehicle, at time of transfer, a checklist must be compiled and maintained. There are certain additions to, and subtractions from, the invoice price that must be made. The difference in cash to be paid by purchaser's flooring entity to the dealer's flooring institution can be considerable, especially with respect to domestic lines, where holdback monies routinely average between $400 and $600 per unit, or more. A dealer needs to be aware of this figure, early on in order to provide for the contingency during negotiations. Various states have laws more liberal than the factory's Sales and Service Agreements and the specific laws of the terminating dealer's jurisdiction should be review. For example, Maine requires that the factory repurchase terminating dealers' entire new vehicle inventory, regardless of model year. Some states require the factory repurchase only current model year vehicles and others current plus one year carry-over. In MSO states, the dealer should control all vehicle keys and MSOs - if the lender does not already have them. Prepare to liquidate used vehicles and any dealership vehicles such as parts trucks, courtesy vans, demonstrators and snow plows. It is generally easier to obtain a good price for them by not letting anyone "cherry pick". Several wholesales should bid them as a "group". Make list of carryovers and if the factory will not repurchase them have the wholesalers bid them separately and also shop them with other dealers. Dealer plates must be surrendered and accounted for when the dealer license is terminated. 13. Appraisals and Auctions There are a number of competent, recognized appraisers, our firm could recommend. In order to maximize the dollar value of an appraisal or auction, the dealer should contact several firms, determine how they operate, what records will be required, the method for valuing. After obtaining such information, the dealer should know the precise form and schedules necessary in order to maximize the appraisal or sale of the fixed assets. In addition, by assigning an employee to thoroughly prepare the assets and schedules, the dealer will better understand the value of the assets at the premises. Perhaps the greatest problems, with respect to appraisals and auctions, are: (1) neither party takes the time to understand the methods and reasoning used by the appraisal/auction company; and (2) the dealer almost never adequately prepares the assets and schedules. We invariably find that all of the dealership's assets do not appear on schedules, either because they have been fully depreciated, or because of an error. 14. Contracts for Services Service maintenance contracts and personal service contracts should be reviewed for personal guarantees, term and assignability. An oversight could mean that personal liability, for performance, would remain with the selling dealer. Service maintenance contracts should be scheduled, with the detail indicating the amount of each payment, duration of agreement, service to be rendered, and any personal liability. Any contracts that can be cancelled should be calendared for cancellation. 15. Contingent Liability and Reserves The dealer should know the amount of all outstanding retail paper, which has been unconditionally guaranteed by the dealership, or the dealer. The dealer should know which the dealership's reserve account will be subject to charge backs, for early payoffs and the amount, if any, of recourse against the dealer and the dealership. A spreadsheet of the outstanding contracts should be compiled, detailing, in addition to collateral description, remaining term and delinquency status, and credit grade, such as A, B, or C, or whatever system the finance company uses. The type of recourse, average monthly reserve charge-backs and the current reserve balance should also be included. Shortly after informing the financing institutions of the dealer's intent to close the dealership, the lenders should again be approached, regarding the availability of any "walk-away" programs. Furthermore, in the event the dealership has been operating with reduced reserve retention, the amount required to bring the reserve(s) to standard, upon cessation of retail operations, should be determined. On occasion, this amount has proved to be significant. Eventually, when confidentiality is no longer an issue, the dealer should discuss with the lender, the handling of future repossessions, extensions, renewals and other maintenance functions. If the prior dealer-lender relationship was good, the dealer will discover that an incredible amount of help available from a cooperative finance company. Lastly, if the dealer discovers a large contingency, a certain degree of assistance may be negotiated with the buyer. 16. Accounts Receivable and Cash Cash While apparently obvious, dealership cash must be considered. Generally a new checking account should be opened at a financial institution that is not affiliated with the dealer's current business. Also, if possible, a locally owned bank should be used, versus a national bank. The dealer should consider reducing the number of signatories on the checking account(s) to two, one of which is the dealer and, effective the day of the close, the number of signatories should be reduced to the dealer principal only. Factory Receivables From the moment a decision to close the store is reached, factory receivables should receive concentrated attention. The very instant an awareness of the pending closing reaches the factory, the payments cease. Try to resolve all problem receivables, such as warranty disputes, well before the closing. In any event, assistance from the factory, following the close of escrow will be essential to process warranty re-submissions and other problems. Employee Receivables Employee receivables should also be thoroughly analyzed during this preliminary stage. An immediate policy, of no advances, should be established. Without causing alarm, employee receivables should be scheduled and a course of repayment established. One of the better methods is to prepare a schedule of what each employee owes and, as the final pay periods approach, make certain the receivables are deducted from the employee's final checks. Unfortunately, some states do not allow the dealer to set-off debts against wages. Your state's policy/law should be reviewed with your attorney before proceeding to set-off any employee debt. Customer and Vehicle Receivables The selling dealer should make certain that vehicle receivables and customer accounts, other than service and parts, are pure. Necessary adjustments and write-offs should be made, with the purpose of arriving at a receivable figure which realistically depicts the amount of cash which can be expected. If the dealership's service and parts policy has been well monitored, these accounts should pay in an orderly manner. In addition, the dealer should decide whether collections should be performed by dealer, and one or more employees, or whether the dealer can sell the accounts to a factoring house. 17. Leased Equipment Not all leases can be cancelled. The dealer should determine which, if any, of the leases have personal guarantees, and with respect to such leases, make a concerted effort to negotiate a settlement with the lessor. That assumes that the corporation is insolvent. If the corporation is solvent, than settlements need to be negotiated with respect to corporate leases. 18. EPA Inspection If the real property is owned by the closing dealer, it is important for the dealer to determine where and what the problems are likely to be. If underground gas or oil storage tanks have ever been located on the dealership real property, the dealer should, if not already available, contact a private
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