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Suggest You - Don't Skip The Details
Loyal customers are the foundation of almost every business. Going the extra mile to provide outstanding customer service is the first step to customer loyalty. But there is more. Of course - your products and services in general need to be good. If you offer lousy uptime there is not really a reason to be loyal when being a customer. You just don't deliver, period.Here are a few more suggestions to gain customer loyalty.1) Be smart. Be smarter than your customers are. Make sure you and your staff always (no exceptions) have more answers than your customers have questions. Most people are very loyal to expertise and proven skills.2) Pay Attention. Pay attention to what your customers really want from you and what they really are hoping to find. If you see a pattern - follow it and adjust accord
My client was a large media sales organization and it didn’t have to be this way. This arbitration could have easily been avoided had the parties paid more attention to the details of their busine
The world of selling is constantly changing and because of this it is very important to enhance your selling abilities. It is also vital to keep such selling abilities updated and constantly improving those skills. If this is not done you may find your performance decreasing or simply remaining at the same level. This will eventually result in frustration and surrender to the desire to score high-performance since you will feel as if you are climbing an insurmountable wall.If your selling skills are current and constantly being employed then you need a way to measure and evaluate your progress and performance. Some companies have superiors that are delegated this responsibility but it is also critical that you evaluate your own progress as well. Identify any habits and weaknesses that are preventing the grow
My client was a large media sales organization and it didn’t have to be this way. This arbitration could have easily been avoided had the parties paid more attention to the details of their busines
You’ve had your interview with a perspective employer. Now what? Do you simply wait for a response or do you take a more proactive stand? The fact is that job searching doesn’t end with the interview. It’s what you do in the days that follow the interview that can shift things in your favor.Do you know the importance of a follow-up letter? It is the last piece of the overall resume package but it can be the most powerful and persuasive piece of material you can have in your job-hunting arsenal. Not sending one to someone, who has interviewed you for a position, can be the biggest mistake that you can make. It is the one thing that can be used to sell your skills to an employer, one final time before they make a decision. It actually serves two purposes.1. It thanks the interviewer for taking the time
My client was a large media sales organization and it didn’t have to be this way. This arbitration could have easily been avoided had the parties paid more attention to the details of their busine
My mother used to affectionately refer to me as a turtle because at swim lessons, while the other kids eagerly jumped right into the pool ready to start, I stood near the edge, waiting. I wasn't afraid of the water. Rather, I was taking time to prepare for the event. Then, when I was good and ready, I jumped right in and swam.Thus began my relationship with the fable "The Tortoise and the Hare" found in the much beloved bedside collection The Fables of Aesop. "The Tortoise and the Hare" is perfect for illustrating sound start up practices.Aesop's The Tortoise and the HareOnce upon a time, there was a hare who, boasting that he could run faster than anyone else, was forever teasing tortoise about his slowness. Then one day, the irate tortoise accepted the challenge when the hare boasted tha
My client was a large media sales organization and it didn’t have to be this way. This arbitration could have easily been avoided had the parties paid more attention to the details of their busine
Many people read articles and books from futurists with interest. Some are fascinated by the borderline science fiction and reality blend. If you are one of those people you have probably noticed that the world of innovation and discovery is moving faster than ever before in human history. One book, which I recommend is:“Prescription for the Future-How the Technology is Changing the Pulse of Global Health” Care-By Moore, Rey, Rollins.It is written in conjunction with Anderson Consulting. It is interesting how many things in this book describing the future came to be and how many things did not. It was written in 1996 and predicted some great things and the ideals presented produced some great things, yet right after this book Columbia Health Care showed everyone the light. This book cited real life
My client was a large media sales organization and it didn’t have to be this way. This arbitration could have easily been avoided had the parties paid more attention to the details of their busine
Did you know that satisfaction is the number one emotion people want to experience about their life and business? Yes, fame and fortune are up there, but satisfaction is the key. Satisfaction is about contentment, gratitude and pure joy. Are you satisfied with your business and your life? If not, read on and see how you can transform your life in the simplest method possible.To be satisfied is to enjoy each step along the way, to be able to integrate the practical with the fanciful, to continually refine your dream or vision.You need a vision for your business. You had it at least once in your life, especially if you chose to go into business for yourself. You may be making the money that you want, have fame in your community, but still are unhappy and wonder – "Is that all there is?"
My client was a large media sales organization and it didn’t have to be this way. This arbitration could have easily been avoided had the parties paid more attention to the details of their business. Let me explain. On its face, this was a simple case of breach of contract. The claimant, a supplier, contended it had delivered pursuant to written agreement. My client, a media sales agency, contended that it ordered wine but received grape juice, and refused to pay.
Now here is where this could have all been avoided. The "written agreement" was really a mishmash IO’s, PO’s, and email, each using contrary and vague terms, definitions and conditions. All subject to wide and wild interpretation. Each signed by a parade of sales, management and production staff of varying authority and expertise. Add to the mix a gaggle of alleged telephone conversations and vanishing Instant Messages, and by the time this came to trial it was down to a "he said - she said" free for all. Of course, being in arbitration was itself a litigated issue, there being competing documents each requiring a different forum. In other words, the parties were so anxious to do business that t
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