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Customer Service – Serving Stinging Scorpions with a Smile
There is a story about a man who was traveling in the desert. His travels had been long and the days had been hot. He came upon a small brook trickling through a small oasis. He desperately sought a d

ate your prospects either verbally or nonverbally; that is, you are in

5 Steps to Exceed Customer Expectations
We all have a common set of expectations from certain industries we do business with that we won’t compromise if those expectations aren’t met. We expect to hear a dial tone when we pick up the telep

Pacing involves establishing rapport and making persuasive communication easier; leading involves steering your prospect toward your point of view. Pacing and leading will enable you to direct a person's thoughts so they tend to move in your direction.

When you pace, you validate your prospects either verbally or nonverbally; that is, you are in

Winning Sales Proposals
Your proposal is selling for you when you’re not there, so it must reflect your standards of professionalism.Like it or not, sales proposals are a tool of the trade, and writing a well-crafted

on easier; leading involves steering your prospect toward your point of view. Pacing and leading will enable you to direct a person's thoughts so they tend to move in your direction.

When you pace, you validate your prospects either verbally or nonverbally; that is, you are in

Business Collaboration - Effective Partnering Results in More Sales!
When Linda Rink and I started this joint newsletter I began to look at everything differently.Initially, I collaborated with Linda because I knew it would be much easier to launch an e-newslett

view. Pacing and leading will enable you to direct a person's thoughts so they tend to move in your direction.

When you pace, you validate your prospects either verbally or nonverbally; that is, you are in

How to Create Job Descriptions for Your Cleaning Business
Like many cleaning business owners, you may have started by doing everything yourself. As the business grows and you add new cleaning accounts you will find yourself needing to hire employees. Before

so they tend to move in your direction.

When you pace, you validate your prospects either verbally or nonverbally; that is, you are in

Leadership: Is Mentoring for You?
If you are considering mentoring a younger person, here are some things to think about.Make sure that mentoring is for you. Most effective mentors truly, deeply enjoy helping younger people gr

ate your prospects either verbally or nonverbally; that is, you are in agreement or rapport with your prospects. As a result, they feel comfortable and congruent with you. Pacing entails using statements everyone accepts as true. By doing so, you eliminate disagreement and get others to agree with what you are saying. The topic either can be proven tru

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One of the easiest and simplest parts of analyzing a business -- that is always made difficult, even by the Harvard Business School wizards -- is valuing the equipment of a business you are wanting to buy.

Did you know that when you send in your resume that many Corporations do not even have a real person reading them? It is true, the resumes are scanned into a computer and an artificial intelligent system captures the important data.

There are 3 key vital components most wholesale businesses don't follow with there wholesale business. Getting to know these three secrets will improve their business instantly most of the time.

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