Tags |
|
|
Links |
|
|
Suggest You - I'll Never Forget What's-Her-Name - Winning the Name Game
Conference Facilities
A conference call is a call in which three or more parties interact simultaneously. Always a cost effective way to reduce travel expenses, conference call technology has advanced to provide a more interactive user experience. Today's conference calls not only include telephone communication, but also video and web communication. One of the most popular services allows clients who do not have video conferencing equipment to connect via the web, thereby participate using only their web browser.Conference calls can be used for entertainment or for social purposes like party lines. People call to a specified telephone number that allows them to talk to others, and perhaps subsequently meet new people. Conference calls are most commonly used by businessesAnother conference facility that is widely used is the Conference Bridge. The Conference Bridge allows users to allow a company to set up and participate in a conference with anyone who has a telephone. It is easy to use and is competit
to yourself, at the time or later. Don’t tax your memory. Notate on the back of their business card or in your PDA. (Beware of writing on the front of someone's business card. In some cultures it's perceived as defacing their person! Remember, we mean no disrespect.) A conference call is a call in which three or more parties interact simultaneously. Always a cost effective way to reduce travel expenses, conference call technology has advanced to provide a more interactive user experience. Today's conference calls not only include telephone communication, but also video and web communication. One of the most popular services allows clients who do not have video conferencing equipment to connect via the web, thereby participate using only their web browser.Conference calls can be used for entertainment or for social purposes like party lines. People call to a specified telephone number that allows them to talk to others, and perhaps subsequently meet new people. Conference calls are most commonly used by businessesAnother conference facility that is widely used is the Conference Bridge. The Conference Bridge allows users to allow a company to set up and participate in a conference with anyone who has a telephone. It is easy to use and is competit
• Ask for help with complicated names or ones in a foreign tongue. Take pride in learning the trills and other accents of foreign languages. Customers will appreciate your efforts and warm to your correctly pronouncing their name.
• If you ask someone how to pronounce their name, never respond "Oh, I could never pronounce that!" Not only is it disrespectful, it's lazy on your part, to not even attempt the correct pronunciation. Try your best to pronounce it correctly in their presence; ask for help if you aren't letter perfect the first time. Remember, it's not about you and your comfort level, it's about them and mak
The Dawn Of Paralegal Ascendancy
Increasingly the Paralegal job is finding wider use in law and the judiciary all over the world. In the so called developed countries, Paralegals have been recognized as an important and integral part of both the law firms and the judiciary.That took some time in coming; the roles of Paralegals have come to be accepted in the last two decades, with Universities and diverse institutions taking up the challenge of providing specialist training for Paralegals on different fields of human endeavour. To day, you can obtain both Paralegal certificates/degrees online on just about any field.But in the so called developing countries, Paralegals are still seen as mere lawyer's secretaries and judiciary clerks even though they, in most cases without formal training, have learnt to carry out most of the duties of a lawyer, including conducting legal research, document preparation, client interviews and drafting of legal documents.However, all that is changing or will begin to change af
My name is Craig. But I'll answer to Greg. Most Gregs I know answer to Craig. Of course we are not alone: there's Eva and Ava, Bill and Bob, Jeff and John, and many more. I can't complain. I often confuse and occasionally mangle others' names. Names are not my strong suit. Increasingly the Paralegal job is finding wider use in law and the judiciary all over the world. In the so called developed countries, Paralegals have been recognized as an important and integral part of both the law firms and the judiciary.That took some time in coming; the roles of Paralegals have come to be accepted in the last two decades, with Universities and diverse institutions taking up the challenge of providing specialist training for Paralegals on different fields of human endeavour. To day, you can obtain both Paralegal certificates/degrees online on just about any field.But in the so called developing countries, Paralegals are still seen as mere lawyer's secretaries and judiciary clerks even though they, in most cases without formal training, have learnt to carry out most of the duties of a lawyer, including conducting legal research, document preparation, client interviews and drafting of legal documents.However, all that is changing or will begin to change af
My purpose is not to engage in anthroponymy, the study of personal names. It's simply to remind you that learning, remembering and properly pronouncing other peoples’ names is more than just good manners, it's good business. smart sales and service. What's in a name? Everything!
Every Customer wants to be seen as individuals, feel special and feel respected. When you refer to a customer by their preferred name you are honoring them with respect. You’re also seeing them as the individual that he or she truly is. It’s a good beginning.
Over the years I've struggled to learn and remember names. The older I get the harder it becomes, in part because I continue to meet new people, sometimes an audience at a time!
Given our global marketplace you will likely be meeting customers from China, Israel, Nigeria and Germany, Argentina and Arkansas. Names and pronunciations vary by country and region. Eugenia — pronounced "U-Gene-E-Ah" in the US — sounds entirely different in the Southern hemisphere: "O-heee-Nee-Yah." Win points by pronouncing it her way! My secret: I spell it out phonetically whether on paper or in my mind. Seeing it this way helps me pronounce it properly.
It took me a while to correctly pronounce Osafran Okundai and Orunamamu (O-Roon-a-Mamu). I've heard it mangled seven different ways. Ditto John Eweglaben. It would have been so easy to pull an Ed McMahon, and simply introduce him by saying "Here's Johnny!" Instead I had John spell his name out for me phonetically, and then practiced saying it repeatedly. Incidentally, it is pronounced "A-wig-LAY-Bin."
I accidentally insulted my colleague from Louisiana, Mademoiselle Carolyn Millet (pronounced Meee-Aye), by presuming her last name was pronounced like the grain. That's not Southern hospitality!
Employ the following tips to track names and the vital details that accompany them.
• When you hear someone's name repeat it out loud as soon as possible in conversation.
• Append it to the beginning or ending of your greeting to that person: "It's a pleasure to meet you, Amber" or "Tyrone, how nice to meet you."
• Try to associate a stranger's name with what they tell you about themselves. Repeat it out loud if need be: Ken the southeast QC manager; Ariana, the internal service starlet. Hearing yourself say their names makes it more real and memorable.
• European names employing W may sound like V's: Tony Bacezwski pronounces his name Tony Ba-SHEV-ski.
• Chinese names may take the form of last name (surname), first name (given name). For example: Courtroom interpreter and longtime Oakland City Center Toastmaster Joe Parkman tells new friends: I'm no ordinary Joe, I'm Parkman Joe!" Indeed he is
• Employ mnemonic devices or alliteration to help you remember customers' names: Ling from Laos, Helen who’s Gellin', Sandy…like my sister-in-law (of the same name).
• If you know your name will be hard to remember or pronounce for others, help them out: realtor Lisa Wierenga of Michigan encourages people to think of the phrase "Wearing A"; A realtor whose last name is Wojokowski helps people by saying "it's like 'where's your house keys!' " Oakland poet Lavignia asks people to call her "'Vinny the Poet" for short.
• Make written notes to yourself, at the time or later. Don’t tax your memory. Notate on the back of their business card or in your PDA. (Beware of writing on the front of someone's business card. In some cultures it's perceived as defacing their person! Remember, we mean no disrespect.)
• Ask for help with complicated names or ones in a foreign tongue. Take pride in learning the trills and other accents of foreign languages. Customers will appreciate your efforts and warm to your correctly pronouncing their name.
• If you ask someone how to pronounce their name, never respond "Oh, I could never pronounce that!" Not only is it disrespectful, it's lazy on your part, to not even attempt the correct pronunciation. Try your best to pronounce it correctly in their presence; ask for help if you aren't letter perfect the first time. Remember, it's not about you and your comfort level, it's about them and maki
Get Statements Paid on Time
What if your financial coordinator (FC) never had to deal with slow-paying patients again? Cash flow would be healthy and consistent, you would have plenty of money to invest in your business, and you would lower her stress level and yours. Would you be interested in a way to make this happen? I am certain your FC would!For many orthodontic practices the reality is that some patients treat your unpaid statement like it's a free loan. They dismiss phone calls and letters, haggle with your FC and threaten to report you to the ADA for ‘abandonment' when she tells them treatment must be discontinued. They will do any or all of these when they do decide to pay after 60, 90, 120 days or longer. But there is a proven way to get paid faster and on a consistent basis.Here are some numbers you need to consider. After 60 days the likelihood of collecting on outstanding invoices diminishes significantly. According to the Commercial Collection Agency Association you have only a 69.6% chance of
I get the harder it becomes, in part because I continue to meet new people, sometimes an audience at a time! What if your financial coordinator (FC) never had to deal with slow-paying patients again? Cash flow would be healthy and consistent, you would have plenty of money to invest in your business, and you would lower her stress level and yours. Would you be interested in a way to make this happen? I am certain your FC would!For many orthodontic practices the reality is that some patients treat your unpaid statement like it's a free loan. They dismiss phone calls and letters, haggle with your FC and threaten to report you to the ADA for ‘abandonment' when she tells them treatment must be discontinued. They will do any or all of these when they do decide to pay after 60, 90, 120 days or longer. But there is a proven way to get paid faster and on a consistent basis.Here are some numbers you need to consider. After 60 days the likelihood of collecting on outstanding invoices diminishes significantly. According to the Commercial Collection Agency Association you have only a 69.6% chance of
Given our global marketplace you will likely be meeting customers from China, Israel, Nigeria and Germany, Argentina and Arkansas. Names and pronunciations vary by country and region. Eugenia — pronounced "U-Gene-E-Ah" in the US — sounds entirely different in the Southern hemisphere: "O-heee-Nee-Yah." Win points by pronouncing it her way! My secret: I spell it out phonetically whether on paper or in my mind. Seeing it this way helps me pronounce it properly.
It took me a while to correctly pronounce Osafran Okundai and Orunamamu (O-Roon-a-Mamu). I've heard it mangled seven different ways. Ditto John Eweglaben. It would have been so easy to pull an Ed McMahon, and simply introduce him by saying "Here's Johnny!" Instead I had John spell his name out for me phonetically, and then practiced saying it repeatedly. Incidentally, it is pronounced "A-wig-LAY-Bin."
I accidentally insulted my colleague from Louisiana, Mademoiselle Carolyn Millet (pronounced Meee-Aye), by presuming her last name was pronounced like the grain. That's not Southern hospitality!
Employ the following tips to track names and the vital details that accompany them.
• When you hear someone's name repeat it out loud as soon as possible in conversation.
• Append it to the beginning or ending of your greeting to that person: "It's a pleasure to meet you, Amber" or "Tyrone, how nice to meet you."
• Try to associate a stranger's name with what they tell you about themselves. Repeat it out loud if need be: Ken the southeast QC manager; Ariana, the internal service starlet. Hearing yourself say their names makes it more real and memorable.
• European names employing W may sound like V's: Tony Bacezwski pronounces his name Tony Ba-SHEV-ski.
• Chinese names may take the form of last name (surname), first name (given name). For example: Courtroom interpreter and longtime Oakland City Center Toastmaster Joe Parkman tells new friends: I'm no ordinary Joe, I'm Parkman Joe!" Indeed he is
• Employ mnemonic devices or alliteration to help you remember customers' names: Ling from Laos, Helen who’s Gellin', Sandy…like my sister-in-law (of the same name).
• If you know your name will be hard to remember or pronounce for others, help them out: realtor Lisa Wierenga of Michigan encourages people to think of the phrase "Wearing A"; A realtor whose last name is Wojokowski helps people by saying "it's like 'where's your house keys!' " Oakland poet Lavignia asks people to call her "'Vinny the Poet" for short.
• Make written notes to yourself, at the time or later. Don’t tax your memory. Notate on the back of their business card or in your PDA. (Beware of writing on the front of someone's business card. In some cultures it's perceived as defacing their person! Remember, we mean no disrespect.)
• Ask for help with complicated names or ones in a foreign tongue. Take pride in learning the trills and other accents of foreign languages. Customers will appreciate your efforts and warm to your correctly pronouncing their name.
• If you ask someone how to pronounce their name, never respond "Oh, I could never pronounce that!" Not only is it disrespectful, it's lazy on your part, to not even attempt the correct pronunciation. Try your best to pronounce it correctly in their presence; ask for help if you aren't letter perfect the first time. Remember, it's not about you and your comfort level, it's about them and mak
Sales Manager is Your Title - Not Your Job Description
Sales manager is your JOB TITLE. It isn't your JOB DESCRIPTION. Effective management requires both great leadership skills and sales ability. Both require different strengths. The top salesperson talents that earned you the promotion don’t always translate into being a great leader.How did you get where you are today You demonstrated the ability to sell. You were effective. Most likely it wasn't because your company sent you to manager training school. They saw something in you that that showed leadership ability. You have a great track record. In your role the tough part is hiring and training your people to be effective Your sales team is your lifeblood. The results are direct reflection of you. You want people just like you. That's the toughest part of your job.DON’T EXPECT EVERYONE TO HAVE YOUR WORK ETHIC All people are not created equally. Most don’t have your talent and desire.FAILURE TO COMMUNICATE Be upfront with your people. If you expect something make certain
n practiced saying it repeatedly. Incidentally, it is pronounced "A-wig-LAY-Bin."Sales manager is your JOB TITLE. It isn't your JOB DESCRIPTION. Effective management requires both great leadership skills and sales ability. Both require different strengths. The top salesperson talents that earned you the promotion don’t always translate into being a great leader.How did you get where you are today You demonstrated the ability to sell. You were effective. Most likely it wasn't because your company sent you to manager training school. They saw something in you that that showed leadership ability. You have a great track record. In your role the tough part is hiring and training your people to be effective Your sales team is your lifeblood. The results are direct reflection of you. You want people just like you. That's the toughest part of your job.DON’T EXPECT EVERYONE TO HAVE YOUR WORK ETHIC All people are not created equally. Most don’t have your talent and desire.FAILURE TO COMMUNICATE Be upfront with your people. If you expect something make certain
I accidentally insulted my colleague from Louisiana, Mademoiselle Carolyn Millet (pronounced Meee-Aye), by presuming her last name was pronounced like the grain. That's not Southern hospitality!
Employ the following tips to track names and the vital details that accompany them.
• When you hear someone's name repeat it out loud as soon as possible in conversation.
• Append it to the beginning or ending of your greeting to that person: "It's a pleasure to meet you, Amber" or "Tyrone, how nice to meet you."
• Try to associate a stranger's name with what they tell you about themselves. Repeat it out loud if need be: Ken the southeast QC manager; Ariana, the internal service starlet. Hearing yourself say their names makes it more real and memorable.
• European names employing W may sound like V's: Tony Bacezwski pronounces his name Tony Ba-SHEV-ski.
• Chinese names may take the form of last name (surname), first name (given name). For example: Courtroom interpreter and longtime Oakland City Center Toastmaster Joe Parkman tells new friends: I'm no ordinary Joe, I'm Parkman Joe!" Indeed he is
• Employ mnemonic devices or alliteration to help you remember customers' names: Ling from Laos, Helen who’s Gellin', Sandy…like my sister-in-law (of the same name).
• If you know your name will be hard to remember or pronounce for others, help them out: realtor Lisa Wierenga of Michigan encourages people to think of the phrase "Wearing A"; A realtor whose last name is Wojokowski helps people by saying "it's like 'where's your house keys!' " Oakland poet Lavignia asks people to call her "'Vinny the Poet" for short.
• Make written notes to yourself, at the time or later. Don’t tax your memory. Notate on the back of their business card or in your PDA. (Beware of writing on the front of someone's business card. In some cultures it's perceived as defacing their person! Remember, we mean no disrespect.)
• Ask for help with complicated names or ones in a foreign tongue. Take pride in learning the trills and other accents of foreign languages. Customers will appreciate your efforts and warm to your correctly pronouncing their name.
• If you ask someone how to pronounce their name, never respond "Oh, I could never pronounce that!" Not only is it disrespectful, it's lazy on your part, to not even attempt the correct pronunciation. Try your best to pronounce it correctly in their presence; ask for help if you aren't letter perfect the first time. Remember, it's not about you and your comfort level, it's about them and mak
3 Interview Blunders
I’m not a human resources expert, but I have been on several hiring committees and have been involved directly in the hiring decisions at several organizations.What I’ve learned is that usually the decision boils down to a few top contenders with qualifications of fairly equal caliber. When more than one applicant is suitably qualified for a position, how is the decision made?Many times, the candidates help us make the decision by unknowingly disqualifying themselves!Here are the three most common ways otherwise qualified candidates have eliminated themselves:1. Making inappropriate comments during the interview. This includes disparaging comments about a previous employer, using swear or borderline swear words, or saying anything unkind about former colleagues, clients, or constituents. I was astounded recently when a candidate who had aced his first interview referred to someone as a “bastard” in his second interview!2. Being or doing anything even slightl
employing W may sound like V's: Tony Bacezwski pronounces his name Tony Ba-SHEV-ski.I’m not a human resources expert, but I have been on several hiring committees and have been involved directly in the hiring decisions at several organizations.What I’ve learned is that usually the decision boils down to a few top contenders with qualifications of fairly equal caliber. When more than one applicant is suitably qualified for a position, how is the decision made?Many times, the candidates help us make the decision by unknowingly disqualifying themselves!Here are the three most common ways otherwise qualified candidates have eliminated themselves:1. Making inappropriate comments during the interview. This includes disparaging comments about a previous employer, using swear or borderline swear words, or saying anything unkind about former colleagues, clients, or constituents. I was astounded recently when a candidate who had aced his first interview referred to someone as a “bastard” in his second interview!2. Being or doing anything even slightl
• Chinese names may take the form of last name (surname), first name (given name). For example: Courtroom interpreter and longtime Oakland City Center Toastmaster Joe Parkman tells new friends: I'm no ordinary Joe, I'm Parkman Joe!" Indeed he is
• Employ mnemonic devices or alliteration to help you remember customers' names: Ling from Laos, Helen who’s Gellin', Sandy…like my sister-in-law (of the same name).
• If you know your name will be hard to remember or pronounce for others, help them out: realtor Lisa Wierenga of Michigan encourages people to think of the phrase "Wearing A"; A realtor whose last name is Wojokowski helps people by saying "it's like 'where's your house keys!' " Oakland poet Lavignia asks people to call her "'Vinny the Poet" for short.
• Make written notes to yourself, at the time or later. Don’t tax your memory. Notate on the back of their business card or in your PDA. (Beware of writing on the front of someone's business card. In some cultures it's perceived as defacing their person! Remember, we mean no disrespect.)
• Ask for help with complicated names or ones in a foreign tongue. Take pride in learning the trills and other accents of foreign languages. Customers will appreciate your efforts and warm to your correctly pronouncing their name.
• If you ask someone how to pronounce their name, never respond "Oh, I could never pronounce that!" Not only is it disrespectful, it's lazy on your part, to not even attempt the correct pronunciation. Try your best to pronounce it correctly in their presence; ask for help if you aren't letter perfect the first time. Remember, it's not about you and your comfort level, it's about them and mak
Top Consultant Says: Great Compensation Beats Great Management Time & Again!
You can throw out most of the management ideas you find in colleges, graduate schools, company training programs, and the like if you’ll do just one, incredibly simple thing:PAY YOUR PEOPLE EXCEPTIONALLY WELL.Management advocates have it backwards, you see.Their pet saying is that the art of management is getting average people to perform exceptionally well.What they leave off is a small tag line. Let me provide you with the entire phrase:“The art of management is getting average people to perform exceptionally well, without paying them anything extra for their productivity.”That’s truly the tacit definition of a good manager, and most of the industrial psychology, job engineering, and yes, management consulting during the past 80 years has been dedicated to this goal.“Make us more money without making us spend more money.”But, alas, human nature and life itself don’t work that way—for long, or without unleashing counter-forces such as unio
to yourself, at the time or later. Don’t tax your memory. Notate on the back of their business card or in your PDA. (Beware of writing on the front of someone's business card. In some cultures it's perceived as defacing their person! Remember, we mean no disrespect.) You can throw out most of the management ideas you find in colleges, graduate schools, company training programs, and the like if you’ll do just one, incredibly simple thing:PAY YOUR PEOPLE EXCEPTIONALLY WELL.Management advocates have it backwards, you see.Their pet saying is that the art of management is getting average people to perform exceptionally well.What they leave off is a small tag line. Let me provide you with the entire phrase:“The art of management is getting average people to perform exceptionally well, without paying them anything extra for their productivity.”That’s truly the tacit definition of a good manager, and most of the industrial psychology, job engineering, and yes, management consulting during the past 80 years has been dedicated to this goal.“Make us more money without making us spend more money.”But, alas, human nature and life itself don’t work that way—for long, or without unleashing counter-forces such as unio
• Ask for help with complicated names or ones in a foreign tongue. Take pride in learning the trills and other accents of foreign languages. Customers will appreciate your efforts and warm to your correctly pronouncing their name.
• If you ask someone how to pronounce their name, never respond "Oh, I could never pronounce that!" Not only is it disrespectful, it's lazy on your part, to not even attempt the correct pronunciation. Try your best to pronounce it correctly in their presence; ask for help if you aren't letter perfect the first time. Remember, it's not about you and your comfort level, it's about them and making the effort to respect their identity.
• Learn the story behind the person's name. Orunamamu's name, in the Nigerian language of Yoruban, means "Oh you royal one, miss morning star." Sometimes she'll simply tell people "The 'O' is for respect!" That's memorable!
According to the mingling maven herself, author Susan RoAne, "if you have trouble remembering names, understand that others have forgotten yours. NEVER, EVER ask, "Do you remember me?" "
The author of bestsellers How to Work A Room and How To Create Your Own Luck: The "You Never Know" Approach, RoAne recommends that we simply, "put out our hand, smile and re-introduce ourself. Ninety percent of the people will respond in kind and no one is playing the memory game. For the ten percent who don't ask, tell the truth: "It's been one of those days . . . I can't even remember my name." "
And when the shoe is on the other foot, and your name is lost in translation, turn the other cheek. Don't get angry or feel victimized. Past Toastmasters International president Dilip Abayasekara, Ph.D., DTM, has experienced the ups and downs of having a distinctive name. Dilip, a Sri Lankan whose last name means "leader without fear," knows his name is difficult for a first-timer to pronounce. He offers a pronunciation guide, relating his name's pronunciation to words people already know: Dilip sounds like Philip; the first three consonants of Abayasekara mimic the first three letters in Spanish or French: Ah – Bay – Say, to which one can add Kuh – Ruh. It works!
Of course, if the person in question offers you a nickname you are welcome to use it. Many people have trouble pronouncing (and spelling) the name of the longtime Duke men's basketball coach Mike Krzyzewski (give yourself two points if you pronounced it "Shuh-SHEV-ski"). Many players and fans alike eschew the Polish pronunciation and simply call him by the alliterative "Coach K."
Are you talking to ME?
One challenge occurs in environments when more than one person has the same name. In such cases nicknames may be the answer. One person may prefer Michael, another Mike and a third might even prefer Mikey. What is needed is mutual assent. Assigning a nickname without a person's permission can be insulting. Get a person's buy-in. Remember, their identity is at stake. Accede to their wishes whenever possible. What's humorous to you may be insulting to the person in question.
One Upsmanship Has Its Place
Recently Distinguished Toastmaster Keith Ostergard, their Vice-Chair of Training in the People's Republic of China, told me in one of his companies they had so many employees with the same name it became problematic. According to Keith: "In China it is very common to meet or work with people that have the same name – both surname and given name. Wang is one of the most common Chinese names and in a job I worked here we had six people in a department of 100 that had the name Wang Chen. In order to keep them straight they all agreed to let me number them: Wang Chen 1, Wang Chen 2, etc.)." That worked well until one left the company. According to Ostergard: "They all wanted to change their numbers!"
What’s in a name? Gold. Learning, using, and properly pronouncing customers' names is a great first step to building solid relationships built on trust, respect and admiration. Win the name game!
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.suggestyou.com/article/39471/suggestyou-Ill-Never-Forget-WhatsHerName--Winning-the-Name-Game.html">I'll Never Forget What's-Her-Name - Winning the Name Game</a>
BB link (for phorums):
[url=http://www.suggestyou.com/article/39471/suggestyou-Ill-Never-Forget-WhatsHerName--Winning-the-Name-Game.html]I'll Never Forget What's-Her-Name - Winning the Name Game[/url]
Related Articles:
Adult ADD: Don't Waste Time or Money - Ask
Jump Those Hurdles: Isolate and Eliminate the Obstacles to Success
Bookmark it:
|