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  • Suggest You - Features Are The Way NOT To Sell - Benefits Win Business

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    orage on its hard disk
    Which means
    You can store many large files on the computer

    This on the face of it might seem to be a benefit, but this benefit statement assumes that the prospective customer knows about the problems of file storage on computers.

    What is nee

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    Customers don't buy features - they buy BENEFITS. A FEATURE is something the product has, or a function it performs. A BENEFIT is what it does for the customer.

    Customers buy BENEFITS – so try to to SELL them, because it's BENEFITS that justify expenditure (of time, money, and effort).

    For example: The handle on that mug on your desk is a FEATURE.

    The BENEFIT is the ability to enjoy hot coffee without burning your hand.

    Sometimes thought to be old fashioned, A&P believe that features and benefits analysis still forms the basis of a sales proposition

    When asked, how many salespeople can define the real benefit that a certain feature or property of their product provides?

    The phrase we use to turn a feature into a benefit is ‘Which means’

    It works like this

    The coffee mug has a handle on the side
    Which means
    You don’t burn your fingers when picking up the hot coffee mug

    However quite often, when using this simple analysis tool of ‘which means’, the feature of the product is only turned into another feature

    An example:

    The computer has 20 megabytes of storage on its hard disk
    Which means
    You can store many large files on the computer

    This on the face of it might seem to be a benefit, but this benefit statement assumes that the prospective customer knows about the problems of file storage on computers.

    What is need

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    fort).

    For example: The handle on that mug on your desk is a FEATURE.

    The BENEFIT is the ability to enjoy hot coffee without burning your hand.

    Sometimes thought to be old fashioned, A&P believe that features and benefits analysis still forms the basis of a sales proposition

    When asked, how many salespeople can define the real benefit that a certain feature or property of their product provides?

    The phrase we use to turn a feature into a benefit is ‘Which means’

    It works like this

    The coffee mug has a handle on the side
    Which means
    You don’t burn your fingers when picking up the hot coffee mug

    However quite often, when using this simple analysis tool of ‘which means’, the feature of the product is only turned into another feature

    An example:

    The computer has 20 megabytes of storage on its hard disk
    Which means
    You can store many large files on the computer

    This on the face of it might seem to be a benefit, but this benefit statement assumes that the prospective customer knows about the problems of file storage on computers.

    What is nee

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    position

    When asked, how many salespeople can define the real benefit that a certain feature or property of their product provides?

    The phrase we use to turn a feature into a benefit is ‘Which means’

    It works like this

    The coffee mug has a handle on the side
    Which means
    You don’t burn your fingers when picking up the hot coffee mug

    However quite often, when using this simple analysis tool of ‘which means’, the feature of the product is only turned into another feature

    An example:

    The computer has 20 megabytes of storage on its hard disk
    Which means
    You can store many large files on the computer

    This on the face of it might seem to be a benefit, but this benefit statement assumes that the prospective customer knows about the problems of file storage on computers.

    What is nee

    The Problem With Technology At The Point Of Sale In Financial Services
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    Which means
    You don’t burn your fingers when picking up the hot coffee mug

    However quite often, when using this simple analysis tool of ‘which means’, the feature of the product is only turned into another feature

    An example:

    The computer has 20 megabytes of storage on its hard disk
    Which means
    You can store many large files on the computer

    This on the face of it might seem to be a benefit, but this benefit statement assumes that the prospective customer knows about the problems of file storage on computers.

    What is nee

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    orage on its hard disk
    Which means
    You can store many large files on the computer

    This on the face of it might seem to be a benefit, but this benefit statement assumes that the prospective customer knows about the problems of file storage on computers.

    What is needed here is the salesperson to go to the next stage and maybe beyond to describe the real benefit to the prospect.

    Maybe something like this:

    The computer has 80 megabytes of storage on its hard disk
    Which means
    You can store many large files on the computer
    Which means
    You don’t have keep downloading files to other storage devices for archiving

    Which means
    You don’t have to spend time on the archiving process
    Which means
    Less time wasted on computer housekeeping
    Which means
    More time available for profit making business activities.

    The final benefit statement, actually produces a money element into the process, and this could be regarded the only final benefit for business users.

    Finally, look at the feature again, and see if there are any other benefits from the feature.

    A benefit might be obtained by thinking about the number of storage disks saved, the cost of buying a new PC or hard disk if the alternative is a PC with a small disk.

    This gives a clue to finding the real benefit of a feature. If you take that feature away from the produc

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